I have used this company for the last four years. They are very reliable and do a very good job…read morewith your pool. As far as the owner's customer service skills....... it depends on the day. One day he could be very nice and the next day not so much. He has an arrogant intimidating way about him at times. With that being said, I don't always feel comfortable calling him first. I usually call the technician that was assigned to my house. (I wasn't even aware he was no longer there since I'm not home when they come out). We had torrential rains a week or so ago, and it messed up the balance of the Pool so I reached out to the technician that was assigned to me and he informed me that he's no longer with this company. I told him I was not aware of that situation I said sorry for bothering him, but that I like to call him first because I don't feel comfortable calling the owner since he's moody. This former technician then told me that there were other customers that felt the same way that are no longer with him. The next morning, I get a text from the owner telling me that he doesn't know why I called. my former technician to complain about him and because of that he's terminating my service. Didn't ask me what happened or asked me why I feel uncomfortable to call him just assumed. (the conversation was obviously repeated back to the owner) The owner has a you're YOU'RE WELCOME attitude not a thank you for your service attitude. That in itself is a reason that I would not recommend this company. I am a small business owner myself. If I had a customer that compained to my husband about me or me about my husband, the last thing I would do is tell them to get out of my store. I would call them and say, why do you feel this way? How can I fix it. That's why we've been in business almost 50 years. We and cherish our customers . Without them you don't have a business.

Quick to response. Competitive and honest. Would recommend for any of your pool needs.read more

We had originally hired another pool contractor to install a custom inground pool. Unfortunately…read morewhat we experienced was an absolute nightmare. Thankfully we found Alex with Professional Pool Service! He was able to save us from having to completely tear out our pool and spa! I can't express enough how grateful we are for his professionalism, open communication and knowledge!! Unfortunately we live in a world where there are a lot of scammers. Alex is NOT one of them! Long story short, I wouldn't hesitate to recommend Professional Pool Service for any pool needs you may have!

Very professional and quality company that worked on our pool last summer…read more Will be calling them again to maintain this summer! Great people!

Always answers the phone Communication is a positive…read more Hard working knowledgeable crew

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

i had been an customer for over 7 years. weekly maintenance. service was decent until last year…read morewhen two of their employees could not get my pool clean of algea. the person they sent alec, was very disrespectful and made comments to his partner that i could not distinguish between dirt and algea. i know what algea is..... i have owned this pool 35 years. he started making fun of me and rude comments. i called his superiors that did nothing. finally a general manager got back to me and sent two other guys. after a month the algae finally cleared up. this year i asked for the same people that replaced alec. instead they sent alec who showed up today with the same attitude as last year. i called and told brent the service manager i never wanted him back again. he said we only have one person serving the west side. really???? a big company like that? i pay my bill the second it comes, and i have given them so much business year after year. he basically said take him or leave him. at that level we agreed to end this arrangement. they have rude employees that don't know how to get algea out of a pool and the service manager is very rude as well. glad to be done with them. i would never go with this company. karen oneal

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

Worked on my home over many years. Just did my roof in Lyndhurst. very reasonable price...efficient…read moreand quality work. Also recommended by Lyndhurst Lumber as a local reliable contractor.

The crew just left and this experience was 5 star from start to finish!…read more We got an estimate a few weeks ago for a roof. Scott was on time and provided lots of details of what it would take to complete the job. We needed a little time to decide and he understood. When we called to confirm, we were given a timeframe of about 6 weeks before they could get started. Imagine my surprise when we got a call 2 weeks later that they had finished a job early and were able to fit us in! The crew arrived on time, was professional and efficient. I'm pleased with the look of the roof and they did a thorough job cleaning up as well. Overall great experience!

Jason Modic is a sweet talking scam artist. I received a judgement in Willoughby Small Claims…read moreCourt, similar, promised to refurbish my inground pool, gave him $, settled for cents on the dollar, no show, sued in Geauga County, lying to the judge,. I hope they do their due diligence, justice is done and he goes to jail. Pathetic piece of work!!!

Jason did an inground pool for us last summer, and despite the difficulties from Latham and lack of…read moresupplies due to Covid, he kept in contact and got the work done.