To be fair, pool season was over by the time we even got keys to our new house (Nov1, 2021.) I had trouble getting ahold of them for awhile. Contact Jackie at (440) 342-3450. I did still get them to come out and check the closing of our new pool. They assured me it was all fine. I only had to pay $70 for a service call. In the spring, I'm having them come back out to reach me how to do all of it for $100. read more

Classic Pool Service - Pool Cleaners Near Me

Classic Pool Service is the worst.  Not just the worst pool company, but the worst company and people.   We paid in full in October, they were to be out in April or May to get started.  I understand weather permitting.  I also understand that Covid played it's role.  But one thing that works wonders in a business.....communication! We were advised that this was the only company in the area that was able to install the type of pool that we ordered.  We quickly figured out that they didn't know how to at all.  2 men showed up, 3 weeks after we were told they would, one just walked around reading the instructions like it was Legos, while the other did the work. Then, when it was determined that there was a whole assembly that was not even ordered (not their fault I agree), they made zero attempt to help get that sorted out.  'Not our problem' attitude all the way around.   Now mind you, I had my own guy dig out the pool, my friends and I poured the footers (which they did form the footers, but were happy to bill us extra for because we chose to pour the concrete ourselves). We also coordinated the sand to be delivered, and moved the sand in the pool, so they wouldn't have to.  That is a few days worth of work right there.  We felt bad because we had a 10 day vacation that caused a delay, but how were we supposed to know the job was not going to be done in 7 weeks.   Now after all was said and done, all they did was assemble the pool from the Lego instruction book, level the sand and put in the liner.  Albeit a trickier install I would agree with.  The project that started Mid June, ended in Mid August.  But here is the fun part.  The oval pool is not rounded so the top brackets that will hold the concrete slab fits properly, the sand that they so nicely leveled was set at 4 feet, not the 5 feet that we requested, oh and let's not forget the $1600 bill we got at the end for the 3 hours it took them to form the footers. Oh, and did I forget to also mention that in paying in full we paid for permits.......they never even got permits because they didn't need them.   The funny thing is that at the end of the day, if the owner would have had the decency to come to the house, check out the pool, and make an accurate assessment of the completion, we could have had a discussion about the results and maybe had a better understanding.  But we didn't even get that respect.  NO CLASS!!! read more

Excellent!!! First time in 38 years we had to hire someone to open Our pool up cause some how we got old!! Let me tell you! THEY WERE EXCELLENT!!! Why they oened our pool & made it look pretty enough to jump right in! Then Of course our Heater had to go & break. It was 15 yrs old & beyond repair. As promised they had a new heater in-stock & they installed it in time to save our Big Party!!! Yep heated up the pool to 89 & yep party for the rest of the Summer!!! THANK YOU TOM ~ STEVE ~ WAYNE & the rest of your Crew!! Thanks for keeping Our pool Jump in Ready!! See you in October to close it down too!.. Never to old to party & they will make it easy to close down too! One phone call does it all! Thanks! Kathy & Mike Y. read more

Worst customer services ever!!! Never showed up when they stated they would, calls returned days later. Excuse after excuse why our job was not getting completed. Called our credit card company to file a dispute. Not paying for services that were not completed. Get it all in writing because their word means absolutely nothing! Again buyer beware they are awful! read more