I was referred to this company and thoroughly regret it and will never refer anyone to Miracle Stone. Spend extra to get some respect and quality work because you will be lied to, belittled and spoken over like you are garbage. The way I was treated, I definitely was not the customer. Rose was far from professional during the little encounters I had with her. When she came to my home all she did was rush me and say well are you doing this or not after discussing and reviewing all of my questions I had that also seemed to annoy her that I was even asking. When the crew showed up I went over everything again along with the edging etc. 3 times- was ignored. They bounced as soon a the full payment was given to them, not allowing for any review of their work. I called the following week as I have valleys and humps all over the floor- nothing was leveled like I was told the job would be. Also the epoxy was dripped all along the opening of the door and tacky looking. I was ignored for 2 weeks and was only contacted because I filed a report with the BBB. When Carmin, the owner finally came to look at the floor- he spoke over me the whole time would not let me speak. Kept telling me I was wrong my floor was a disaster before he did the job. That he does not do bad work (I have pictures to prove my floor was only cracked, not raised and horrible as he kept portraying). Laughed at me because of the amount I spent was nothing ( BTW I'm a single mom). Told me that I should have went to Nature stone, I would have paid more. I kept asking what are you going to do to fix this and make it right and he said nothing, he did nothing wrong and refused to correct or even make anything right.
I am appalled by the actions of these two representatives of this company. To make matters worse, I received a camera notification, in a spot they should not have been which I will not say in this review but you all know what he was doing as I am traumatized by this along with neighbors. read more