We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

Went back for a new dryer as ours quit. They had some good ones in stock. Chose one, took it home…read more It died a day later. Called them, they came out and tried to fix it but didn't have the parts. They gave me an entirely different dryer, which has been working great. Two weeks later, my oven started to die, so went back. Got a good one with some nice features, and they were able to deliver the same day. Came out, swapped the old oven, installed the new one, made sure everything worked. They treat their customers very well. They have made a regular customer out of me.

These people were fast, friendly and stand behind their equipment, I will use these people again…read moreand again. Very honest, trustworthy and just all around nice people!! Respectfully, PaulMichael M

The crew here was easy to work with. The owner Yolanda has excellent communication and helped work…read morewith me for a week until we found the appliance I was looking for at a very reasonable price. They have a third party who does deliveries for them & those guys were top notch as well.

Recently bought some more stuff from here. We got a microwave, works great, and a stove. The stove…read morehas a slight problem but it's just the hot stovetop light is always on. Everything else works good. It makes sense because these are not n perfect appliances, hence the name. We will return if we need another appliance in the future.

My Maytag is old enough to drink and recently started to make some very loud grinding noises. I…read morewent to Welch's Appliances (highly rated local business) for help, but they had a 3-week wait. They did recommend Sean at Appliance Alliance NW (which makes me respect Welch's even more) who had a shorter wait list for the same cost as Welch's. I appreciated Sean's website form so I could include make & model number and any access issues he would need to know about. Sean arrived on schedule and came prepared to fix several potential problems. He was patient with my questions and quickly diagnosed and fixed my Maytag. With experienced repairman like Sean, I know our Maytag will probably outlive me. I will also invest in his maintenance services, too. Excellent value for peace of mind and dry clothes!

We had a unique issue with our refrigerator. We were able to schedule an appointment online easily…read more& in a quick turnaround. Sean arrived during the schedule timeslot; he investigated and found the issue fairly quickly, then took the time to explained what was going on and several ways to go about the fix. He was friendly and extremely knowledgeable, he is straightforward and trustworthy. We will only be using Sean/ Appliance Alliance NW for our appliance services moving forward.

I've had a relationship with Welch's Appliances for a number of years now, and I can report that…read morethe level of service they provide is unmatched. In one case, Taylor came to my house and did a big job rebuilding a large fridge pretty extensively. A week later, it had frozen up again so Taylor came back out and thawed it all out and diagnosed a broken door seal that created the issue. I wasn't charged anything for the return trip, even though the door seal wasn't part of the original work he had done. I ordered the new seal which was also replaced for the cost of the seal, despite another trip to my house. Another time, a front load washer I had brought to the shop needed parts that totaled more than the washer was worth, so I told them to keep it. They offered me a loaner washer to use until I purchased a new one, and that ended up taking about 6 months before I returned the loaner. Again, no charge for the loaned machine. Then, just last week, my grandma who lives in a separate home on my property told me that Taylor had come out because her ice maker was not functioning in the fridge she bought from Welch's. Turned out the problem was that she could not figure out how to open the valve to let the water flow into the freezer. Taylor opened the valve and "fixed" the problem for her, again no charge. It's hard to find businesses that stand behind their work and offer the kind of customer support that Welch's does. They truly care about the experience you have and the quality of the appliances they repair and offer to the public. Buy here with confidence you will be well taken care of!

They're the best! Been buying appliances from them for over 25 years!…read moreWhenever I have a need they're the first place I'd call.

I own a business and needed my refrigerator serviced. Joey was able to come same day and fix it…read morewithout charging me an arm and a leg. Great workmanship and professionalism.

I can trust their repairing service. Because the tech has been long time experience for repairing…read morejobs.

Being a homeowner I've been to a lot of hardware stores, Lowes, Home Depot, Ace, etc. And because…read moreLowes is the closest to our pos, it's usually our go to. Now from my experience past and present, it seems that most of the folks that work there (and other hardware stores) seem kinda "habut" (pidgin Hawaiian for grumpy), not very proactive when it comes to customer service. Almost seem kinda annoyed at customers. I don't know how many times I've walked by an employee w/o being acknowledged or asked if I needed help with anything. When I do need help I always end up, 1. trying to find someone in that department and 2. asking for help. It's not to say they don't help, you just have to ask. Years of this I've kinda grown accustomed to hardware store customer service being this way. Never rude, more ignored and not engaging. This also taught me to be somewhat independent and resourceful, pretty much knowing the layout and aisles to find what I need. Then one post Thanksgiving day I stop by the Lowes in Lacey while visiting family to pick up some stuff to fix stuff around my mom's house. Through out my entire visit to that store I swear I didn't walk past one employee w/o a greeting or being asked if I need any help finding anything or what not. In all my years I don't think I've ever had this kinda customer service from a hardware store EVER! Normally they don't say anything as I walk by, in some instances they kinda walk the other way or avoid eye contact. Not this Lowes, I was greeted, smiled at, talked to. I almost didn't know what was going on. Now I don't know if it's like that all the time at this particular Lowes , but I say this with the utmost sincerity, this was the most nicest, helpful, pleasant experience in a hardware store I have ever had! Goodness, if they are like this all the time it would almost be worth that two hour commute just to shop there from my house...almost. And to top it off, I found everything I needed. As for customer service from this particular visit, 5-star!

We ordered a pre lit Christmas tree and a pre lit wreath from Lowe's for curb side pick up. We…read morearrived and parked in the marked pick up parking spots and notified the store we were there. The employees that brought our items to the vehicle were prompt, friendly and appeared to handle our boxes with care. We haven't had an opportunity yet to unbox the items and will leave an update when we do. The wreath box did have a gash in it though so being hopeful.

This is a high-end vendor of antique furniture. I think the merchandise is high quality and not…read morecheap, like many antique malls offer.

Owner was not helpful, way over priced and poorly repaired…read more I am not going there ever again! He was rude... like he did not want me there! Over all, crapy customer service. In a few words, do not shop there, it is a rip-off!