Great experience with Berry's!! I'd call him again! He was in time, helpful, and a nice person with…read morea reasonable price.

Fixed my dryer, and washer on two separate occasions and I was pleased with service and results.read more

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

Went back for a new dryer as ours quit. They had some good ones in stock. Chose one, took it home…read more It died a day later. Called them, they came out and tried to fix it but didn't have the parts. They gave me an entirely different dryer, which has been working great. Two weeks later, my oven started to die, so went back. Got a good one with some nice features, and they were able to deliver the same day. Came out, swapped the old oven, installed the new one, made sure everything worked. They treat their customers very well. They have made a regular customer out of me.

These people were fast, friendly and stand behind their equipment, I will use these people again…read moreand again. Very honest, trustworthy and just all around nice people!! Respectfully, PaulMichael M

The crew here was easy to work with. The owner Yolanda has excellent communication and helped work…read morewith me for a week until we found the appliance I was looking for at a very reasonable price. They have a third party who does deliveries for them & those guys were top notch as well.

Recently bought some more stuff from here. We got a microwave, works great, and a stove. The stove…read morehas a slight problem but it's just the hot stovetop light is always on. Everything else works good. It makes sense because these are not n perfect appliances, hence the name. We will return if we need another appliance in the future.

My 4 year old GE fridge/freezer needed some help recently. The freezer portion gave up. Sean from…read moreAppliance Alliance came and diagnosed it and found it was not defrosting, therefore, unable to freeze due to a faulty board. He ordered it on a Friday and installed on Monday. Super cool guy, dependable, communicative and just an all around good guy. I highly recommend. He's on my speed dial.

My Maytag is old enough to drink and recently started to make some very loud grinding noises. I…read morewent to Welch's Appliances (highly rated local business) for help, but they had a 3-week wait. They did recommend Sean at Appliance Alliance NW (which makes me respect Welch's even more) who had a shorter wait list for the same cost as Welch's. I appreciated Sean's website form so I could include make & model number and any access issues he would need to know about. Sean arrived on schedule and came prepared to fix several potential problems. He was patient with my questions and quickly diagnosed and fixed my Maytag. With experienced repairman like Sean, I know our Maytag will probably outlive me. I will also invest in his maintenance services, too. Excellent value for peace of mind and dry clothes!

A thousand times yes would recommend!!…read more Taylor was AMAZING - in and out in under an hour, sold me parts based on quality not cost. Kind, knowledgeable, & efficient. Local and reliable - and another VERY satisfied customer!

I was referred to Welch's Appliances by a reputable repairman when the cost of repairing or…read morereplacing was simply too much for me. The owner showed me some good-quality, lightly used ranges in great condition. They delivered for free (Labor Day special I believe) and even walked my niece, who was helping me out, through hooking up the gas line. They went above and beyond. Both interactions were easy, pleasant, and helpful. Plus, I love the fact that it is family-owned and operated for many generations. If you are ever in need, you should definitely check out Welch's Appliances in Olympia!

I own a business and needed my refrigerator serviced. Joey was able to come same day and fix it…read morewithout charging me an arm and a leg. Great workmanship and professionalism.

I can trust their repairing service. Because the tech has been long time experience for repairing…read morejobs.

I checked in and shortly after a customer service representative was available to fetch my 7 cubic…read morefoot Midea freezer. They assisted me to the parking area with a hand truck. I am always impressed with there customer support services. The gentleman helping me was beyond exemplary. This is exactly why I shop at Lowe,s. 9/11/26.

Get it together Lowe's. Waited over 10 minutes for someone to help us with carpet. Went to find…read moresomeone to help, the associate girl looked up at me and said "yeah" I asked if someone could help me with carpet, she turned away from me and said she would call someone to help. This is ridiculous. The call button for help doesn't even work. Waited a total of 25 minutes. Finally a nice employee talked to his manager and got someone to help us. Customer service is obviously not a top priority here.

This is a high-end vendor of antique furniture. I think the merchandise is high quality and not…read morecheap, like many antique malls offer.

Owner was not helpful, way over priced and poorly repaired…read more I am not going there ever again! He was rude... like he did not want me there! Over all, crapy customer service. In a few words, do not shop there, it is a rip-off!

I have always gotten fantastic service from these folks, especially the painting and fulfillment…read moredepartment!! worked with Lowes all over the country and the employee engagement seems especially high at this store

I feel that the staff at this location generally cares about customer service. When I visited on…read more1/28/2025, Blaine who was in the middle of stocking plywood, stopped what he was doing, took the time to ask if I needed help, gave me great advice on selecting and finding the appropriate product and helped me pull an 85 lb sheet of plywood off the stack and load it onto my cart. My experience with Lansang was also great as she patiently helped me find the SKU for my plywood and sent me on with a smile. I would only surmise that the authentic customer service that I experienced is a direct reflection of the management team of this Lowes and I am greatly appreciative of this for someone who does much of the work on their own and frequents this location about once a month on average. The only time I was disapointed when coming to this store 6 times over the last 6 months was when all the 3/8 inch compression fit brass couplers were sold out, but that was sorta on me as the online stock did say there was a limited amount.