This is in reference to my old toro mower not being properly repaired after 3 trips to Kiwi Mower…read moreRepair in Centralia. The toro would not start without starter fluid. After 3 trips to Kiwi shop, Kiwi started the mower, declared the mower fixed and graciously sent me on my way. A few days later I get the old Toro out to use and again it failed to start. Those 3 trips amounted to about 150 miles of travel, several hours of my time and all for the same complaint each time - It would not start without starter fluid. On the 4th follow up to defective work Kiwi would not answer my emails or calls. Prior to trying Kiwi shop I used J&S mower repair in Winlock and the Power Shop in Centralia for small engine work. Sherry from J&S recommended Kiwi after J&S shut down due to Washington's covid restrictions. Kiwi initially worked on 2 mowers - a craftsman and the toro. The craftsman mower needed minor work which was a new spark plug and spark plug wire. This turned out well, however, the old Toro continued to be a problem. It would not start without starter fluid. The first 3 times I called Kiwi, they said to bring it back. The 2nd and 3rd time I watched the mower work being done. I believed the technician when he said it was fixed. On the 4th attempt Kiwi would on respond to my complaint. I then took the old Toro mower to the Power Shop. I have used the Power Shop for 20+ years on my 4 riders, 2 weed whackers, 5 generators, log splitter, 7 walk behind mowers, and 3 chain saws without any returns or follow up issues. The Power Shop has never once failed to fix my equipment right the first time. Upon inspecting the old Toro the Power Shop determined the choke thermostat was defective. They replaced it and the old Toro runs like new and starts on the first pull. The Power Shop returned the broken parts. The choke thermostat spring was clearly sticking - when playing with the thermostat you could feel it sticking. You would think Kiwi would recognize such a simple problem. They did not. Now that the problem is known you would think Kiwi being a reputable business would refund the $40 they charged for an improper diagnosis and non-repair. Under the circumstances it would seem appropriated to refund the $40 plus tax for this item. Kiwi will not - Kiwi refuses to respond to my follow up requests.

I brought my riding mower to Kiwi because the belt kept slipping off. I asked them to check it…read moreover to make sure everything was in working order for the summer mowing. I paid $385.13 for a tune up, oil and filter change, riser arm replacement, spindle replacement and blade sharpening. When I went to pick it up, the service tech drove it right off of the loading dock. Fortunately, he was not injured, so they loaded my mower into my truck with ramps. When I got it home I found out the blades were not sharpened and the brakes didn't work (that was probably why he drove it off of the ramp). Also the belt tensioner was all but frozen, the belt keepers were bent or missing, and the belts were badly worn. I tried mowing but the belt kept coming off. Then it broke. My lawn is half way mowed and Kiwi won't answer the phone. Not happy.

Dutch is great and reliable. Said it could take a week, delivered in two days…read more Friendly and knowledgeable.

Absolutely was impressed with the work done on my pressure washer. The efficiency was outstanding…read more Was ready to pickup days ahead of schedule. And the prices are more than reasonable. I highly recommend this business to anyone who wants good quality work done on a small engine. The integrity of this business is not often seen anymore, however I admire the integrity that was shown to me. I'll bring them all my business.

Competent repair service, fair price, good people. I'll be back every time I need small engine…read morerepair.

Almost a year ago to the day, I took my John Deere to the shop and for a general tuneup, When I…read moregot it back, it never ran right, they told me it was the connection in the seat. I tried to contact them 3 times with no response. I took it to Pape' for a tuneup this week, they told me the seals on carburetor weren't seated correctly & my fuel filter was put in backwards. I'm out $got another one 350 bucks for the most horrible tuneup job on the planet. I definitely would not recommend taking anything to these people.

Jessica in the service department was very polite & helpful. It's been a pleasure to work with…read moreJessica and the J&I team since buying my equipment from 5 years ago. Brian Olympia, WA

My family and I have always bought and had our stuff fixed here. I recently bought a blower,…read morechainsaw, and had a few things looked at and fixed by their repair shop. Back in November 2023, I took my BR600 blower in to be looked at. It was acting pukey, on off button needed fixed. I figured it needed a tune up, I purchased it at pawn shop 3 years ago for under 300 dollars, never had it serviced ran like a champ, and I'm hard on them! So I thought maybe bad gas, spark plug etc. They call and tell me a few weeks later that it needs carburetor rebuilt and valves adjusted. I asked how much, and I believe it was well over 300 dollars. I said ok let me think on it. My father had just been admitted to hospital with a brain bleed and wasn't doing well. The guy on phone said well you will need to pick it asap, like it was taking up alot of space? I was completely pissed after telling him about my situation he didn't care. So I went and picked it up, I believe I paid 50 bucks to have her looked at. I didn't have the time back then to look at it and was using my new 800 I had purchased from them. Well guess what? Last week I pulled the old girl out put new gas and new plug in her, yup she runs great! Same carburetor and no valve adjustment!!!!! Ladies beware, try and have someone who is mechanically inclined, look at your machine before going here, and get charged for repairs you don't need! Absolutely disgusted with them! I will go here for warranty stuff, but I will no longer step foot anywhere near here!

Good selection of power equipment. Have my mower serviced annually and it comes back as good as…read morenew. Quality service at a good price.

Las year I bought an MS-461 from Clatsop Power Equipment, and now that the business has a Yelp I…read morecan leave a review! Customer service was second to none, and Brian was very thorough and answered all of my questions. I look forward to doing business here again.

I would not take another repair job here. Even if your asked to be called with estimate and work…read moreneeding to be done you won't be called. The parts quotes are inflated X's 4 the work is not done on time and if you take in the part/s they're junk. I wouldn't do business here. I learned the hard way

I had a small engine that wouldn't fire. Up front I was informed it would be probably 150.00, I…read morerequested anything over that to call. I also informed them that I replaced the sparkplug. The bill was a little over 160.00...130.00 being labor. The sparkplug was replaced and the one I put in was in a bag on the item I brought in. They seem to be the only game in town, but sadly don't seem to listen to the customer very well. If it's something minor I'd suggest seeking out someone who knows a thing or two and consider this place as a last resort.

I bought a submersible pump at this Store, the product is reliable and the price is reasonable. I…read morealso got good advice from the stuff. Great experience.

What a fantastic customer service! I came in with a bunch of questions of my Graco Handheld spray…read moregun and Ron helped me with all the process to get my Airless spray gun repaired. Wide knowledge, phenomenal disposition to help, the world needs more people like him. Totally grateful Ron. :)

Overall a great experience, the staff was knowledgeable and was able to validate a somewhat unusual…read moreconfiguration without any issues. We worked with Paul P. and one of the owners - all quite good. Equipment was delivered on time, everything was flawless and we got a good intro and a tank full of gas, highly recommended!

I wasn't at first a huge fan of New Holland but since working on my father in-law's tractor I have…read morefound that the dealership that provides parts are extremely helpful and are pleasant to deal with. These guys at the Brim Tractor Company have a great customer service program as well as company culture which makes you feel welcomed from the time you walk in the door.