If I could give SOUTH SOUND APPLIANCE/ARP a 'zero' I absolutely would. Similar to the other 'one…read morestar' reviews, this company started out in a 'professional enough' manner, connecting with us in a relatively short period of time after first being referred to us by Fidelity Nat'l Home Warranty, however, their professionalism went down hill quickly. Again, similar to previous reviews, after taking several weeks to have someone come out and 'diagnose' the problem with our appliance, the paperwork was never turned it so that the 'next step' could be taken to schedule an actual technician. I had to make several follow up calls to ARP to get someone in to do the work. As they only seem to service my area only early in the week, I had to take off work to make sure someone was home and wouldn't you know it? They cancelled an hour before they were supposed to show up. By this time, we had waited 5 weeks from the time of our initial contact til now. After complaining to (one of several managers, it seems), I was told someone would come back out on a day more convenient for me. Someone did come out, worked on the appliance, and left, telling me he ran the appliance to make sure it worked. It didnt. Trying to reschedule again (now, 2 months later) has been a nightmare. When the receptionist is out, it seems they fill her position with someone who is not able to help and has little or no ability to make scheduling decisions. It was after my final conversation with 'manager' Ken that I decided to cancel my policy with Fidelity (making the referral to ARP), Ken's sh*tty, unprofessional attitude was the final straw needed to cut ties with both. We paid a service fee ($75) to have someone cancel on us and then NOT correct the problem. Before my own experience with this company, I read a customer review calling these folks 'crooks' - absolutely correct. Urgent (repeated) warning: do not work with South Sound Appliance/Appliance Repair Plus. They are crap!

Lowes assigned Appliance Repair Plus to us for washer repair. We live on a Naval base and I…read moreexplained that to gain base access I would need to meet the repair person at the gate and they would need current ID. As soon as I mentioned the base the receptionist put me on hold and quickly came back to say they don't repair appliances on base. I made sure she understood it was a privately owned appliance - that didn't matter. No repairs on base - period. How disappointing to be refused service because we are a military family. Steer clear of Appliance Repair Plus.

Just had SSA come out to diagnose an issue with my refrigerator. My wife initially called SSA to…read moreinquire about an issue we had with one of the external middle drawers and thought, based upon that call with Bear where, "he talked her off the ledge," and explained that we needed to have a part ordered and installed. Well, when the service tech, Derek, arrived just a couple of days later, he quickly observed that there were other problems with the defrosters and that it was only a meter of time before the refer was going to crap out. I appreciated the fact that repairs were going to cost about the same as purchasing a new refer and that SSA would be a good place to shop. Derek was gracious enough to take measurements and communicate them with Bear and Scotty (owner) and suggested I come in to check out their selection of American made products. Well, Bear was not only great with my wife on the phone he was amazing at the shop discussing options. This business is a local outfit with strong ties to the community. There staff are like family in that many are related and there is certainly a feeling of 'family' at the store and with our interactions with the staff. Highly recommend you visit this business if shopping for or seeking service on any appliance.

Maytag washing machine broke the agitator gearbox. It sounded like marbles grinding. I took a…read morepicture of the model number in the machine, and I went to South Sound Appliance fully expecting that I would buy a new machine when I told the man his name was Scotty my problem. He knew exactly what was wrong and he said I think I have the parts you need here. He went in the back and got pictures and printed me a schematic and told me how to replace the part it was only $25. I took it home with me and washing machine myself in about 45 minutes. any other appliance place tried to sell me a new machine that's why I say this appliance place is the best and they have great knowledge and great I won't deal with any other appliance store highly recommend Terry Cubbin. Five star plus!

These people are dishonest scam artists. I contacted Quality Appliances to make a repair…read moreappointment after my dryer stopped working: that was mistake #1 The man who picked up (Melvin) asked that I text him the details. I sent my address and pictures of the dryer. I was thrilled when he said he could send someone out same day. That's where the nightmare began. A "tech" arrived in a Lexas SUV with no tools. Spoke little to no English. My husband left him alone while he worked. After 20 mins he came into the kitchen and said it couldn't be repaired. We asked him to write it up for our insurance and tell us what we owed for diagnostic. He walked outside and drove away. We then noticed he had scratched up our floors in multiple places and dinged the wood baseboard. I contacted the manager who I had texted with and, well, the images of the text chain speak for themselves (posted to Google). He was combative and accusatory, saying we had caused the scratches. I had texted him a picture only hours before with the floor and baseboard in clear view. Did he really think that in that window we had gone in and scratched up our own floors? He also refused to get me the write up we needed for insurance, or even tell me what I owed for the diagnostic. I have never posted a negative review before but felt compelled in this case. I honestly can't believe these people are still in business. Stay far away.

The worst experience of my life. I bought appliances for 12 new houses that I built & I will not…read morebe buying the next 12 from them. They even disclosed my invoice to my client, whom I'm building the houses for. This small company is far from "Quality," unprofessional & overpriced.

I own a business and needed my refrigerator serviced. Joey was able to come same day and fix it…read morewithout charging me an arm and a leg. Great workmanship and professionalism.

I can trust their repairing service. Because the tech has been long time experience for repairing…read morejobs.

Called out Appliance ER to diagnose the spin issue with my washer. They came out promptly (same…read moreday) determined that the dampers were the issue. Gave me a cost to repair that was well beyond my budget and they fully understood. Would be cheaper to purchase a new machine. But with this knowledge, and quick google search and some YouTube videos I was able to replace these dampers for less than $50 doing it myself. I think Appliance ER's diagnostic fee ($110) added value, and with a little additional work I was able to fix the issue myself.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!

I have a 2 year old commercial refrigerator in my home and they refuse to come fix it because I'm…read morenot a business and they are too busy to take the time to do what they specialize in. Very disappointing.

From the owner: Mayda and Sons Mechanical provides 24 hr. experienced service for nearly all of your commercial…read morerefrigeration and HVAC needs. Our goal is to repair your equipment in a timely and professional manner, that either meets or exceeds your expectations! Here at Mayda, we strive to provide you with excellent customer service to be your one-stop shop for commercial refrigeration and HVAC services.

Everything about this experience was a pleasant one. I spilled espresso down inside my Rocket…read moreGiotto and it tripped my Kitchen GFCI. I took it apart and noticed the coffee on some electrical connectors and knew I needed an expert. At first I saw most repair places were in Seattle and when I saw Mowbeans in Port Orchard I thought it might be too good to be true. But Philip responded right away. Took the machine to his place and next day he provided me a detailed proposal which not only included the necessary repairs from my spill, but also a tune up of necessary gaskets and overall maintenance. It's a 3-year old machine and never been serviced so... much needed. Great value for the excellent service and workmanship.

Fast service, fair price, excellent customer service. I highly recommend Mowbeans for all your…read moreespresso machine service needs.

We had an old, cobbled together security camera system for our church that was not working. John…read moreReed came, looked over the whole system, provided a free estimate for a complete overhaul after listening carefully to what our end result desires were. I am delighted to say that he went above and beyond for us. The camera system he installed (between two separate buildings covering over 1 acre of parking lot) works perfectly and is exactly what we had hoped for at the price that was acceptable. He remains committed to the installation, always immediately available to address minor trouble calls and has earned our gratitude for a job very well done. Can't recommend him highly enough!

John the owner is amazing! His pricing is very competitive, he doesn't cost an arm and a leg like…read moreother commercial businesses. We've done business since 2018 and he's always answered my call for help! John thank you for everything you do!

Great service and able to do everything on-site. No need to go anywhere else. Very reasonably…read morepriced. Save Jim's info in your contacts if you have a riding mower.

Jim was able to get my 10 year old mower working as well as it did the day I bought it. Prices are…read morevery reasonable, if you need a mower tune up, use mobile mower menders. Ps. Jim was pretty booked when I needed to have the repair but he allowed me to drop my mower at his property and he was able to work on it and get it back to me with relative speed. Highly recommend