I have worked with Matthew Eddleman on several jobs for clients and for my own home. He is my go-to…read moretrusted resource person at Albert Lee. Matthew is very knowledgeable about the products and helpful throughout the entire process from initial product comparisons to scheduling installation. Although he is now in Silverdale, and I am in Seattle, is really doesn't matter. The process is just as efficient as it has always been. Thank you Matthew!

I love how the team is doubling down on their insistance that I'm the problem. Once again, I never…read morereceived a message about a separate delivery. If there's a recording it's entirely possible that they dialed a wrong number. It's entirely possible that someone mistakenly told me at purchase that they would be delivered together. The fact that this company refuses to admit that they might have made a mistake only proves my point. I cancelled my order because the team was being explicitly rude, not because I wanted it all to be delivered together (or whatever their paperwork apparently says happened). The transaction I'm describing took place in September 2025. However, I'm shopping for more appliances and it reminds me why I'll never use Albert Lee again. I purchased a dishwasher and washer/dryer to be delivered and installed. I was sent multiple texts saying that my items would be delivered in a certain window. Specifically, 4:00pm to 6:00 pm on a Friday. I received multiple confirmations, including the night before. At 7:30 that Friday morning I received a phone call from an unfamiliar area code. (I get tons of spam calls, so it wasn't unusual.) I didn't answer because I screen for spam. Seconds later I got a text from my area code saying that my delivery is 8th on the list and my appliances were still expected between 4 - 6pm. I was even sent a link to a map so I could track the location of the delivery vehicle. They were several towns away. Nobody left a voice mail, so I assumed it was spam and I went about my day. Around 2pm I got a messaging saying that I had not been home to receive my delivery, and I needed to call to reschedule. Tracking still showed my items two towns away. I called the store for clarity. I was told that they had arrived at 7:30 that morning, and I hadn't answered the door or their phone call so they left. I hadn't heard anyone at the door, and my dog would have lost her mind if someone had knocked. I explained that there seemed to be a glitch in their system. They refused to listen, insisting that it was my responsibility to be there, they had sent multiple messages about my delivery window, and that it was my fault they hadn't been delivered. I offered to show them the texts. This person refused to believe me and insisted that I reschedule. An important detail: that same morning I learned that a beloved family member was being moved into Hospice, and I was in the middle of making arrangements to fly to another state ASAP. I wanted to find out if AL could complete the install that day as promised, because I wasn't sure when I would be back in town. I mentioned this as a hurdle to rescheduling, and instead of showing empathy or trying to work through it, the associate seemed huffy and irritated that I had follow-up questions. Finally, I asked for a manager, thinking maybe this was just a specifically difficult associate and I might have a more productive conversation with someone else. I was told the manager would call me back. Close to 5pm I had to pull the trigger on travel arrangements and couldn't wait any longer. I called and asked someone who answered (different person) if the manager had received my message and if I could expect a call back that day. The receptionist (as she described herself) was outright hostile, telling me the manager was in a meeting and she had no idea if he could get back to me. Again, I explained my circumstances and her response was, and I quote, "What do you want me to do? It wasn't MY fault." I said goodbye, but a moment later I called back and canceled my order. I later received a terse email from the manager of the Silverdale branch. He explained that because my dishwasher was being installed by a last-mile delivery service, it had a different delivery and installation time from the washer and dryer, and that I had "received a call about it the night before." I checked my call log, and there were no missed calls. I didn't pursue it because there was no accountability, and no sympathy whatsoever during an incredibly difficult time. I was met with hostility while asking for help, and suspicion instead of curiosity. I purchased the same appliances through Costco, and while they were the same price as AL, installation was free. It was hassle-free, the installers were incredibly professional, and the entire experience was pleasant. I love supporting family-owned businesses. I assumed the benefit would be more personal customer service, but in this case I was wrong. Two stars because the purchasing experience was pleasant, and from what I was told the salesperson was out of town and couldn't fix the delivery predicament. I feel badly, because it's his commission they lost.

Our dryer wouldn't turn on or let us surpass an error code. After a couple of days of my husband…read moretrying to fix it, I called Peninsula Washer & Dryer for our dryer to be serviced. Making the appointment was smooth. When Matt arrived to service our dryer, our dryer just so happened to start working. He gave my husband a few pointers and didn't charge us a fee despite coming out to our house, just gave us his card. He was knowledgeable, kind, and fair. We will be calling Peninsula Washer & Dryer when/if we have issues again, and I'll recommend this business to others as well.

This is our second time working with peninsula washer and dryer repair. Matt is super kind,…read moreprofessional, and works quick! He has now fixed our heating element in our Samsung dryer and all four suspension rods on our washer. Both of these issues were fixed in a timely matter and for a very reasonable price. Definitely our go to washer/dryer repair company, I could not recommend them more.

Omg they are so nice! And so good at what they do. I walked in with a damaged 30 year old machine,…read morewithout a clue, and kinda overwhelmed....and walked out with a huge grin and a fancy new Pfaff sewing machine. Sewing is becoming a lost art and if more people walked into this shop, by golly, I think the whole county would be sewing!!!!! Love this place. But now I have a fancy reliable machine and no reason to go back. :( oh wait- they offer classes!! I can go back and learn more!

I needed a small part for my Pfaff. I called Sound Sewing & Vacuum and she told me to bring my…read moremachine with me to be sure of the fit. Sure enough they had the part I needed! The customer service on the phone and in the store was amazing! A small part and I am back to sewing! Thank you Sound Sewing & Vacuum! You saved my weekend plans!

From beginning to end, just incredible service. We needed our gas range converted to propane and…read morewhile it was an odyssey getting the parts (they had nothing to do with the Home Depot mix up, hah!) Bird's was patient and came right away when we finally had all we needed for the conversion. Such wonderful people. We'll recommend them to everyone we know. It's hard to find dedicated, professional contractors who seem to really care about their community.

Nate came out on Christmas Eve to install our new gas oven and did an excellent job. Would highly…read morerecommend him and would certainly use him again !!!

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.