AVOID NW Power & Air / Oly Electric - Unprofessional and Unsafe Practices
I want to share my experience with NW Power & Air to help others make informed decisions. Unfortunately, my experience with this company has been overwhelmingly negative due to improper HVAC installation, lack of communication, and failure to address significant safety and code compliance issues.
Here's what happened:
1. Improper Installation and Code Violations:
* NW Power & Air installed an HVAC unit that was not compatible with my home and did not meet the safety, efficiency, or performance standards that were promised.
* A professional inspection revealed numerous code violations, including incorrect wiring, improper installation of the exhaust pipe, and excessive static pressure that has put the motor under strain, risking failure.
2. Failure to Pull Permits or Schedule Inspections:
* Upon reviewing public records, I discovered that NW Power & Air did not pull the required permits or schedule inspections for the work, as mandated by Washington State law.
3. Poor Communication and Customer Service:
* Despite multiple attempts to resolve the issue--including emails, phone calls, and online contact forms--I received no meaningful response from the company for weeks. The owner initially assured me the issue would be resolved but has since stopped responding entirely.
4. Unacceptable Resolution Proposals:
* The company offered replacement equipment that has a poor track record of reliability and safety, as evidenced by numerous negative customer reviews. Additionally, the replacement would require additional costs for a proprietary thermostat due to compatibility issues, which I find unacceptable given the circumstances.
5. Refusal to Refund:
* I have formally requested a refund so I can work with a professional, licensed contractor to install a safe and compliant system. NW Power & Air has refused to engage in meaningful communication to resolve this matter.
This situation has caused significant stress and disruption to my household, especially given the safety risks and emotional strain caused by the ongoing issues. I have now filed complaints with the Washington State Department of Labor & Industries (L&I) and the company's bond provider, and I am pursuing additional legal options.
I strongly advise anyone considering NW Power & Air to look elsewhere. Make sure to research contractors thoroughly, confirm their licensing, and verify that permits and inspections are properly handled before starting any work. read more