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Quality Appliances

4.0 (16 reviews)
Closed 9:00 am - 5:30 pm

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Review Highlights - Quality Appliances

I went online, found a refrigerator that would work for us and gave them a call.

Mentioned in 2 reviews

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McKinney's Appliance - Appliances ready for installation!

McKinney's Appliance

(57 reviews)

The customer service for this business was so outstanding. I thought my washer was dying and went…read morethere to look for a new washer. The sales man started asking my questions about my washer and determined that it needed a $6 part and took me to the service desk and the tech told me how to take the wringer off and bring it in. I got it off and took it to them, he changed out the "dogs " and only charged me for the part $4.30. As long as I live in this area I will only shop at McKinnys for appliances. Pamela

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

Metropolitan Appliance - Metropolitan Appliance Storefront

Metropolitan Appliance

(150 reviews)

$$

Industrial District

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

Lowe's Home Improvement

Lowe's Home Improvement

(94 reviews)

$$

We ordered a pre lit Christmas tree and a pre lit wreath from Lowe's for curb side pick up. We…read morearrived and parked in the marked pick up parking spots and notified the store we were there. The employees that brought our items to the vehicle were prompt, friendly and appeared to handle our boxes with care. We haven't had an opportunity yet to unbox the items and will leave an update when we do. The wreath box did have a gash in it though so being hopeful.

I bought a chemical sprayer from Lowe's a month or two back. When I took it to the checkout…read morecounter, I mentioned that it appeared to be a RETURN by the way the box was taped up. The sales person assured me it was a new device. -- Now, today I open the box, fill up the sprayer, pump it, and then realize the spray nozzle is not attached, nor is there one in the box. --- So, I return to Lowe's with it. I explain to the girl there what the situation is. She stares at the sprayer and asks "What is that thing called?" I sensed this was not going to go well. The girl had more pimples than freckles on her face. She proceeded to refund the cost of the sprayer to my debit card. -- But did not give me a copy of the receipt. I stood there and waited for the receipt, but she didn't get the point. So, my next question to her was, "So, I explained that you sold me a sprayer that did not have a spray nozzle and now I ask you -- how do I spray the weeds on my lawn with my debit card??? Shouldn't you have REPLACED the sprayer with a new one, rather than refund the money?" --- Tractor Supply, Ace Hardware, these are a couple alternatives to Lowe's. Home Depot is out of the game, I have had too much dissatisfaction with customer service there. LOWE'S-- You LOSE! Your people don't know hardware or the lay of the products in the store--without looking it up on their phones. IDIOTS! All of you.

Quality Appliances - appliances - Updated May 2026

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