If you have ANYTHING go wrong with your appliances give him a call. He saved me from having to buy…read morea new dryer..fixed it and then totally cleaned everything all out. He went above and beyond!

Fixed my dryer, and washer on two separate occasions and I was pleased with service and results.read more

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

Welch's is a first class family outfit! I needed a glass tray for my older microwave and they were…read moreover $100 used if I could even find one on Ebay. I called a few other used parts places that came up on Yelp and they did not have the part, and nobody had it new. I decided to try one last call before biting the bullit on a new microwave, and tried the next one on the list, Welch's. The lady there was very nice and amazingly they had my tray used, and she said they were going for $100 to $150 on Ebay but she didn't feel right charging that much, and she sold it to me for $40, and after a $10 tip I happily warmed up some coffee when back home!

They're the best! Been buying appliances from them for over 25 years!…read moreWhenever I have a need they're the first place I'd call.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

We recently had FixPro Appliance into our home to fix the malfunctioning freezer part of our…read morerefrigerator. We received excellent service. Ross arrived on time for our appointment; he was friendly and professional. Once I explained the problem he immediately knew how to fix the problem, and during the repair he described what he was doing and why. He made the repair and was on his way in 40 minutes. His price was the least I've ever paid for an appliance repair - quite a surprise. If you use his services you will not be disappointed. FixPro will be our "Go To" repair company from now on.

Scheduled appointment between 10am and 1pm. NO show!…read more Multiple calls to company; all went to voicemail and no response. Drove 1 1/2 hours to be here and let them in. Heading back home and will be looking elsewhere. Not recommended.

Being a homeowner I've been to a lot of hardware stores, Lowes, Home Depot, Ace, etc. And because…read moreLowes is the closest to our pos, it's usually our go to. Now from my experience past and present, it seems that most of the folks that work there (and other hardware stores) seem kinda "habut" (pidgin Hawaiian for grumpy), not very proactive when it comes to customer service. Almost seem kinda annoyed at customers. I don't know how many times I've walked by an employee w/o being acknowledged or asked if I needed help with anything. When I do need help I always end up, 1. trying to find someone in that department and 2. asking for help. It's not to say they don't help, you just have to ask. Years of this I've kinda grown accustomed to hardware store customer service being this way. Never rude, more ignored and not engaging. This also taught me to be somewhat independent and resourceful, pretty much knowing the layout and aisles to find what I need. Then one post Thanksgiving day I stop by the Lowes in Lacey while visiting family to pick up some stuff to fix stuff around my mom's house. Through out my entire visit to that store I swear I didn't walk past one employee w/o a greeting or being asked if I need any help finding anything or what not. In all my years I don't think I've ever had this kinda customer service from a hardware store EVER! Normally they don't say anything as I walk by, in some instances they kinda walk the other way or avoid eye contact. Not this Lowes, I was greeted, smiled at, talked to. I almost didn't know what was going on. Now I don't know if it's like that all the time at this particular Lowes , but I say this with the utmost sincerity, this was the most nicest, helpful, pleasant experience in a hardware store I have ever had! Goodness, if they are like this all the time it would almost be worth that two hour commute just to shop there from my house...almost. And to top it off, I found everything I needed. As for customer service from this particular visit, 5-star!

We ordered a pre lit Christmas tree and a pre lit wreath from Lowe's for curb side pick up. We…read morearrived and parked in the marked pick up parking spots and notified the store we were there. The employees that brought our items to the vehicle were prompt, friendly and appeared to handle our boxes with care. We haven't had an opportunity yet to unbox the items and will leave an update when we do. The wreath box did have a gash in it though so being hopeful.

How cute is this place! We went here because a lady at the Preserve at Tumwater HOA summer party…read moretold us they were a sponsor and gave us a card to check them out. So glad we did because this place is a Sur La Table type business, selling bougie, higher end consumer products and I am all about that! We bought our mom a silicone spoon, because she's weird and doesn't like the feeling of metal spoons in her mouth. Then I found some pour over coffee dripped in cool colors and I just might start collecting them. If you like pretty kitchen supplies, do yourself a favor and drop by. It's a small shop, but they have all the gadgets and gewgaws a kitchen needs. Plus they're right above a cool vegetarian restaurant which is worth a look.

Very chill and has a wide variety of knives and utensils. They let your browse and help with any…read morequestions you might have. I personally only came for a few small utensils but I see myself coming back for my next knife.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.