I purchased a 98" TCL QM7K Open-Box Excellent TV that was listed as available. After spending…read morenearly two hours on the phone and speaking with eight different representatives, I was ultimately told the TV was never actually in inventory. Because it was an open-box item, Best Buy declined to honor the purchase price on a new unit or offer a comparable replacement. The employees I spoke with were consistently kind, professional, and genuinely wanted to help. My frustration is not with them. They seemed limited by the systems and policies they had to work within. The process itself was incredibly frustrating. I received conflicting information from multiple representatives, was told my surround sound system and wall mount couldn't be canceled, yet I was able to submit a cancellation request myself through the app. I was also directed to replacement inventory that turned out to be located in Iowa and Minnesota rather than anywhere near me. Inventory mistakes happen. What left a bad impression was the lack of a practical solution after the purchase had already been completed. From a customer perspective, it felt like I was being pushed away from the deal I had legitimately purchased and toward paying significantly more for the same TV. I was prepared to spend several thousand dollars at Best Buy, but after this experience I chose to take my business elsewhere. The employees deserved better tools to help customers, and customers deserve a smoother process when something goes wrong.

This location is really disappointing! We went here to…read morepossibly get 2-new phones and Chang carriers but there wasn't anyone to help us. Then an associate came over but still could not help us. Customer service at this location is lacking! Disappointed to say the least!

How cute is this place! We went here because a lady at the Preserve at Tumwater HOA summer party…read moretold us they were a sponsor and gave us a card to check them out. So glad we did because this place is a Sur La Table type business, selling bougie, higher end consumer products and I am all about that! We bought our mom a silicone spoon, because she's weird and doesn't like the feeling of metal spoons in her mouth. Then I found some pour over coffee dripped in cool colors and I just might start collecting them. If you like pretty kitchen supplies, do yourself a favor and drop by. It's a small shop, but they have all the gadgets and gewgaws a kitchen needs. Plus they're right above a cool vegetarian restaurant which is worth a look.

Update - my pro quality kitchen knife mentioned in my initial review was sharpened within a few…read moredays , came back razor sharp AND for only 8 bucks. Taking my rating up to a 5 now that I have more experience with the store.

The crew here was easy to work with. The owner Yolanda has excellent communication and helped work…read morewith me for a week until we found the appliance I was looking for at a very reasonable price. They have a third party who does deliveries for them & those guys were top notch as well.

Recently bought some more stuff from here. We got a microwave, works great, and a stove. The stove…read morehas a slight problem but it's just the hot stovetop light is always on. Everything else works good. It makes sense because these are not n perfect appliances, hence the name. We will return if we need another appliance in the future.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

The purchase and delivery were A++, you couldn't ask for better customer service…read more The delivery crew went above and beyond, being careful in our home and ensuring we knew how to use the appliance before they left.

I went to this Home Depot and this employee that works with the battery operated blowers and…read moretrimmers she was very kind, generous, knowledgeable, helpful, and very patient with us if anyone goes there just look for a female with short blonde hair and piercings I forgot her name but that's how she looked i would deeply recommend her to anyone that needs help in the battery operated blower and trimmers section

Service horrible Phone service 45 minutes on hold without…read morean answer. Employee helpfulness. Non existent

I have always gotten fantastic service from these folks, especially the painting and fulfillment…read moredepartment!! worked with Lowes all over the country and the employee engagement seems especially high at this store

I feel that the staff at this location generally cares about customer service. When I visited on…read more1/28/2025, Blaine who was in the middle of stocking plywood, stopped what he was doing, took the time to ask if I needed help, gave me great advice on selecting and finding the appropriate product and helped me pull an 85 lb sheet of plywood off the stack and load it onto my cart. My experience with Lansang was also great as she patiently helped me find the SKU for my plywood and sent me on with a smile. I would only surmise that the authentic customer service that I experienced is a direct reflection of the management team of this Lowes and I am greatly appreciative of this for someone who does much of the work on their own and frequents this location about once a month on average. The only time I was disapointed when coming to this store 6 times over the last 6 months was when all the 3/8 inch compression fit brass couplers were sold out, but that was sorta on me as the online stock did say there was a limited amount.

Bought a New Whirlpool microwave Wednesday November 19th and they Installed it Friday November 21,…read more2025 Came in and took about 35 minutes to install and that was it. Thank you Josh

King and Bunny is the best! We had experienced disappointing issues with a dishwasher installation…read moreattempt from another local company so tried King and Bunny for the first time, based on a friend's recommendation. They took such amazing care of us, from the very first phone call through the helpful installation. They won our business for any future appliance needs based on this experience. We worked with Scott & Brandon to find the right model for our needs and to ensure we wouldn't have a repeat problematic installation attempt like we did with the other company. Josh was then the best installer we've had due to his combination of expertise, efficiency, and overall helpfulness and friendliness.

Bought a dryer. It's been a couple months now and it has…read moreworked flawlessly ! Thanks DB Cooper !

The whole experience was so easy, Tom was amazing with set up, and absolutely went above and…read morebeyond. Great service!

We took delivery on our refrigerator this morning in moderate rainfall. Luis and Pedro were the…read moredelivery/installation people from Albert Lea. They did a great job maneuvering around garden plants and up steep stairs. We are very grateful for their help. Our thanks to all. David Fen and Laura Kraft.

I have worked with Matthew Eddleman on several jobs for clients and for my own home. He is my go-to…read moretrusted resource person at Albert Lee. Matthew is very knowledgeable about the products and helpful throughout the entire process from initial product comparisons to scheduling installation. Although he is now in Silverdale, and I am in Seattle, is really doesn't matter. The process is just as efficient as it has always been. Thank you Matthew!

Went back for a new dryer as ours quit. They had some good ones in stock. Chose one, took it home…read more It died a day later. Called them, they came out and tried to fix it but didn't have the parts. They gave me an entirely different dryer, which has been working great. Two weeks later, my oven started to die, so went back. Got a good one with some nice features, and they were able to deliver the same day. Came out, swapped the old oven, installed the new one, made sure everything worked. They treat their customers very well. They have made a regular customer out of me.

These people were fast, friendly and stand behind their equipment, I will use these people again…read moreand again. Very honest, trustworthy and just all around nice people!! Respectfully, PaulMichael M