Best customer service EVER! You ger a level of customer service (if any at all) like no other place; have the ability to actually test a product in the store before you buy to make an informed decision, and actually talk to an informed employee who spends time answering all your questions. Will never go anywhere else. HIGHLY, HIGHLY, HIGHLY recommend! read more

The fabric selection was excellent. As I was checking out, I asked if someone was available to show me a sewing machine. The associate took me right away and asked me what was important yo me. I told him what I was looking for (an upgrade to my existing basic machine), and he took me to an excellent machine that would work perfectly for me. He explained the machine very well and helped me test drive it and another machine. I will be going back to purchase that machine. read more

My vacuum cleaner needed to be cleaned and had some minor repairs. Service was friendly, completed quickly and worth the price. Thank you. I have also visited Quality Sewing & Vacuum to recycle a vacuum cleaner a couple years ago which was very helpful. read more

Impressive personal service to purchase a sewing machine. I bought my vacuum cleaner from this location a few years ago and vowed any future machine would be purchased here. Knowledgeable staff taking time to understand and what you are looking for Thank you Raz! The sales person even called me a few days after my initial visit to tell me about an upcoming sale. Nice! I consider my purchases here an investment . Quality machines that will serve me for years. Thanks again for a great experience ! read more

I am the lady that just pops in and needs help / they are always so helpful, patient and kind! Happy to support them and recommend it to anyone. read more

What a relief to be able to go somewhere with helpful, friendly, and knowledgeable staff. I mean to say, that it would genuinely BOTHER them personally if everything wasn't done correctly. Got a new vacuum there for a great price, and they not only put it together for me, but also took the time to make sure I knew how to take care of it and find the care instructions for future reference. Sure, you can get a vacuum from a big box store, but will then be so on your own, that it's not going to last nearly as long as it should. Kudos! read more

Once again, I have nothing but positive things about Quality Sewing in Olympia. Last week, I traded my machine I purchased from QS literally just before the Covid shut down (1 week). I started to have some problems with it recently. I was looking at paying for service or..... hey, look at the sales, new machine. I was able to trade it back in receiving a very generous trade in value - like seriously a fantastic trade in allowance, and was recommended a new machine (Bernina B770QE), which I love. I have completely spaced her name, but I worked with the store manager. She was beyond accomodating. Every last person I have encountered in the store is beyond nice, and they take the time to help figure out what you need. I have taken a handful of classes and attend Sew Fun, when I can. Big hint: Get the CMP. This is not an upsell. I am not a "buy the warranty" kind of person. It includes "spa" time (cleaning), which if you do that even just once a year, the CMP annual average is paid for. It includes service (parts and labor) along with "spa" time. If you are spending $$$ on a machine, you need to make sure it is taken care of. My only wish is - please have more classes in the evening and weekends. Lots of us still work and can't do those 10 to 4 pmish classes. read more

Olympia Washington finally has a Quality Sew and Vac to meet all of your sewing and vacuum needs. Quality Sew and Vac has been meeting the sewing and vacuum need of the Pacific North West coast for over 3 decades and will be a great addition to the Olympia area. If you sew or vacuum and are in the area, this is the place to visit! read more

Larry was extremely helpful, getting the dog hair clog out of my vacuum in just the time it took me to run two other errands and sending it right back home with me, same day! SO appreciated! read more

I had one of the BEST customer service experiences when I took my central vacuum power head and hose in for repair last week. I was bummed because it was relatively new and I figured I'd be w/o a vacuum for a week (prior ship had it for about three weeks) and the initial estimate was $60 for the repair. But before I arrived back in my office after dropping off the vacuum, I had a message that the repair was complete and would be $15! After work I picked it up and the gentleman who repaired it even carried everything to my car (the hose is pretty unruly), so was so impressed with the store, professionalism and kindness by all the staff there!! 5 stars read more

I went to this store because my bunny decided to chew through my Vacuum cord. Not only were all the staff I talked to extremely nice and helpful, but they also went out of there way to provide great service. In particular I would like to highlight Alex, the person who did maintenance on my vacuum. They went out of their way to fix my vacuum, and even called me to talk me through what options I had to get it fixed. I really appreciated everything, and loved the customer service. THANK YOU read more

I had a great experience with Quality Sewing and Vacuum in Olympia. My sewing machine required service a year ago and I had taken it to another shop in the area before this location opened. It was not serviced correctly and sewing with it was a struggle. When it broke the second time, I brought it into this shop. They were friendly and quick, and now my machine sews like it is brand new. I am SO happy to have my machine back, and it is thanks to this store. I'll definitely be returning next time my machine is in need of service. read more

This is one of those stores that acts like women deserve second class treatment. They won't start checking people out until a long line has formed. Today, there were more employees than customers and it took a good 30 minutes to check out. The clerk who was about to check me out took off after I had been waiting 15 minutes. The employee who finally did check me out didn't know the code for a popular sale and had to find someone who did. I have taken classes and the chairs are so uncomfortable and they have you sitting for such long periods that my back is feeling it for days afterward. At Sew Fun, the lines are 30 people long. No thank you. I would rather drive to Lacey for a Pfaff or Oregon to buy a Babylock. read more