Purchased a ladder quilt rack, found out it wasn't square to wall, twisted. Top of rack when squared on wall, left leg sticks out about 2" more; if legs are squared to the wall, right side top sticks out about 2"more. Made & glued while not squared. DEFECTIVE!!!! It can't be fixed. Told by owner Kayla: I don't give refunds even if defective. Had Gary (who made the quilt rack call me, my husband & I both talked to him) he said he makes 2 different quilt racks, one squared & the other one not squared. Why anyone would want an unsquared rack is beyond me. I want my money refunded. After about 10 minutes of talking to him, he said I'll replace it. My husband told him we wanted the money back again, thanked him for calling then ended the call. The rack didn't say it wasn't squared. Also, nobody told me there would be refund at all, even if DEFECTIVE. This rack was sitting in the in front of a lot stuff, couldn't even tell it wasn't square. I would have never thought that it would be.
After not hearing anything back from Kayla, I texted a message, she called back right away. She talked 90 mph, not letting me talk, I tried to explain. I was told she couldn't do anything for me; she was upset that I called her twice about the rack; I'm not a good customer and why am I trying to ruin her new quilt shop. I told her she doesn't have good customer service, she's lost a customer & I hung up on her. I was tired of her yelling at me. I had plans to do some classes, purchase a rack for a daughter-in-law & buy more fabric. I'm 81 years old, out $71, but the worst part was how I was treated as a customer. Kathy read more