Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning, described the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding. read more

I can obviously only speak to my personal experience, but this is the second time I've made purchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day. read more

I am currently conflicted. The salesperson was very helpful and knowledgeable about their products. We were informed that the order would be placed after payment, and we should receive all but one item within 1-2 weeks, with the remaining item arriving by mid-April. Additionally, they offered to store the items until our project began, which we estimated to be at the end of March or early April. However, when we called a couple of weeks later to confirm receipt of the items upon getting our confirmed start date for construction, we discovered that the order had not been placed yet. Consequently, the one item will now not be available until the end of April. I will update this review after seeing if we receive everything as expected in time for our remodel, which is scheduled to start in a week. read more

We paid for a refrigerator and signed binding documents with the promise that we'd have our purchase in six weeks but the product was not available for six months. The delivery should have been confirmed before our money was accepted. We are well past supply chain problems so that wasn't the issue. We had to call repeatedly to check on the status. They should have been calling us. On top of that, although I didn't ask for it, they should have offered to discount our purchase because of the headache they'd caused us. It was poor service. I would not recommend them. I want to add one thing. The delivery went smoothly. The guys did a good job. read more

Regrettably we bought all our appliances for a kitchen remodel from Metropolitan Appliance based on good yelp reviews. The experience was so awful I feel obliged to warn people. We paid extra for appliance installation and the $250 for installing the refrigerator amounted to them plugging it in. It required installing custom cabinet door fronts and after I complained they did come back to do that, but managed to install the handles at a visibly crooked angle. The sizing of the cooktop and oven didn't match the specs and consequently had to be exchanged to fit the cabinets. They hauled both away without consulting with me. We then had to pay a delivery fee to return the oven. I ended up buying the replacement cooktop from another company (who was comparably better to work with by magnitudes) and Metropolitan Appliance never refunded the money for the cooktop return or the unused installation fee. Our experience with them was awful, they still owe us money we will never see, once there are problems they stop returning calls and emails, and I honestly think they deserve to go out of business. read more

Their installers broke my sink when they installed a dishwasher and refused to fix it or pay to have it fixed. I bought a Bosch 100 series dishwasher and paid the $220 fee for installation and removal of my old dishwasher. Initially, everything went smoothly. However a couple days later I noticed a leak under the sink, and saw that the faucet was leaking and the sink basin itself had been knocked loose off its mount during the installation. Metropolitan Appliance sent a different pair of installers back and claimed that since the sink was leaking and not the dishwasher they couldn't help me. They also said the original installer told me about the leak at the time of the installation (he did not). They made no attempt to fix the anything and just left. I've since had to call in a plumber who also couldn't fix the sink (which has gotten much worse by now - see picture) and said I needed a countertop specialist to remount it, which I'm in the process of trying to find and will probably cost hundreds of dollars to fix, if not more. After too many messages back and forth with Metropolitan Appliance, they continue to deny they were at fault and only agreed to refund $100 of the $220 installation fee. Not nearly enough to cover my costs or reimburse the hours of hassle I've spent trying repair what their clumsy lying installer destroyed. I will never buy anything from there again. read more

Metropolitan Appliance - sink knocked off its mount and detached from the countertop - Appliances & Repair Near Me - Seattle, Washington

Had a great experience buying my fridge, washer and dryer from Metropolitan Appliance! I move from out of state and was able to work with Ryan Walsh over phone / email to make the order, set up delivery etc. The fridge I ordered ended up being delayed, and he was quick to recommend some alternative options - and I really like the fridge I ended up with. When my washer / dryer were making a bit too much noise about a month in, I reached out to Ryan and he sent a team to check it out within a couple of days. Will definitely be buying from this company next time I need an appliance! read more

Wow! So, I really dislike going into showrooms and knew exactly what I wanted for a new cooktop and double oven (we had gone to another store to choose the items and were treated pretty dismissively so decided not to buy from them) - I emailed Metropolitan based on their reviews and Kevin Selle helped me straight away, sent the specs I needed, pricing etc, followed up in a timely fashion, responded to emails, and the purchase process was painless and simple! Our installation was headed up by Mario Martinez and they, again, did an excellent and thorough job - on time, clean work, professional, friendly and were incredibly patient with my dog who kept walking over and barking at them as they worked - I couldn't be happier - I would highly HIGHLY recommend Metropolitan over everyone else out there! read more

Metropolitan Appliance - Appliances & Repair Near Me - Seattle, Washington

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I purchased an LG front load washer from Metropolitan Appliance's website. I received the most help when I used their website's chat function. That said, I was also able to reach a human being on the first try when I called the store. They installed the washer a few days after I ordered it. Their crew took great care in delivering and installing, I was impressed! Machine is working well so far. I'd buy from them again. read more

I originally gave Metropolitan Appliance a great review. However, I purchased a fairly expensive refrigerator and it was delivered with a dented door. The company said no problem will order a replacement door and take care of it. Well I waited 3 months called back they told me it would be 6 months before they could get a new door. Fair enough covid and spply chain. I waited a year, heard nothing from them. Called back 10 times and waited another year. Called the other day told them the whole situation they swore they'd get back to me and they just blew me off again. I don't know if the company sold or what's going on but I would never do business with these people again. read more

Great customer service! They checked in and let us know the status. The delivery team was careful not to scratch the floor. They provided information on use and care. Metropolitan Appliance was the only place we find the Bosch 300 dishwasher read more

I've used Metropolitan Appliance multiple times over the past seven years for my real estate business. The level of customer service here and the quality of the products are unmatched. This time around, I had the pleasure of working with Margaret Roby. She was a great communicator, gave me different options at different prices, and worked hard to stay within my budget. She was very knowledgeable and got me exactly what I needed. I especially appreciated her quick responses over email- even on a weekend. Thank you so much. read more

We found Metropolitan when looking for a replacement dishwasher- ours was in the process of dying. I called and talked to Amy, who was excellent, and was able to give us a better deal on the dishwasher we wanted than we'd found anywhere else. Delivery went smoothly- the guys were great, wore masks, and did a great job of installing the new dishwasher and carting away our old one. 3 days after giving these folks a call on a whim we had a new dishwasher installed. Lowe's was booking 3 weeks out at the earliest. Awesome! read more

Jim and the crew is awesome to work with. I just bought a replacement Dishwasher and wanted something nice and quiet and Jim recommended the Bosch) and it is awesome (can't tell if it is on other than the red dot the machine projects onto the floor indicating washing is in progress). Great selection and pricing and very attentive and proactive with setting up an on time and professional deliver/install/haul away. You won't be disappointed! read more

Metropolitan Appliance - Appliances & Repair Near Me - Seattle, Washington

Although we live 2+ hours from Seattle, we purchased our 48" SubZero from Metropolitan because of the outstanding customer service received from Jim Freedman. We had checked with a few local dealers, looking for information and good pricing for this major appliance, but Jim was by far the most helpful; he had good questions and thorough answers, and was able to get us the exact model we wanted in 8 months (when a 12-month wait is the norm). He always got back with me immediately when I had other questions during my wait time! Their install crew did an excellent job. They seemed well trained and were thoughtful and careful. I will recommend Metropolitan Appliance to my friends and neighbors. read more

Metropolitan Appliance - 48" SubZero just installed! - Appliances & Repair Near Me - Seattle, Washington

I reached out to metropolitan appliance to do a price check as our washer had broke down. We were lucky that Charlotte picked up the call, she is pleasant and easy to talk to, she promptly emailed me the quote. She said that she will follow up on some of the questions I have on Monday. Over the weekend we did try couple of big box stores and we're not able to get to a proper quotation including all the installation and delivery costs. Given our not so great experience with big box stores I was pleasantly surprised by the prompt call back from Charlotte. She asked me about the space we were trying to install the washer and dryer in, talked me through the measurement requirements and was patient as I managed my lil one and taking measurements. This was above and beyond the price check question I had. She also talked me through with the cost of hauling, delivery, installation and installation parts. We ordered over phone while making sure things were looking good over email. It was pretty neat shopping experience in this Covid situation. Charlotte was upfront about dryer delivery being delayed. She knew that we needed the washer as our current one is broken and we have a baby at home, so they said they would do two trips without additional cost!!! Luckily the washer and dryer got delivered on the same day. read more

service, service, service. metropolitan appliance has always come through! customer-for-life!

This place is great! They have saved us twice now after our appliances up and quit. We tried shopping locally and noone could deliver on short notice, or did not have what we wanted in stock, or wait times were in excess of 4 months. Fortunately, they have their own delivery and installation crew and both our extensive oven installation and fridge replacement were done perfectly, with great care shown to our home. Additionally, they are very pleasant. The salesmen go out of their way to help you and it can all be done via text, which I love. Both times they had exactly what we were looking for in stock and had it to us asap. Next time I am going straight to Metropolitan before anyone else. Don't hesitate to contact them! read more

I have bought seven appliances at Metropolitan appliances. Do not be fooled by the warrantee that they sell the company is CPS. Mark help me sort out the warranty but I would not recommend buying that warranty. Metropolitan appliances sells the CPS warranty but I would not recommend buying that warranty. Metropolitan Appliance has been very fair but buy your warranty somewhere else. read more

Buy it one day, installed the next. Wow! That's a big change from what I've been getting before at the old Seattle "elite" store where it's about 2 weeks after you've bought it they figure out how to deliver it and tell you they're doing you a favor for getting it to you so quickly. The next time you need an appliance quickly give Metropolitan a call. The sales rep and the installers are very professional and do excellent work. read more

I purchased new appliances from David Coman who worked with us tirelessly to achieve our desired results. They were installed and when one had a problem, I tried contacting GE Service through their website and 1-800 number. Both were unsuccessful. I called Tyler at Metropolitan and he was able to arrange a service appointment for me in under a week with GE. That is why Metropolitan is worth it. read more

Spoke with Mark and was displeased with the customer service. Customer service manger? Please. Who trained him? They should be retrained because they did a subpar job at best with this one. Not a happy "almost" customer. Edit: I wasn't expecting a response to my previous 1 star review and complaint. The owner Aaron was very kind and apologetic. I believe this to be a good company as I don't know of many others these days that would follow up on a customer. It was much appreciated. read more

Cut / damaged my dishwasher drainage lines during the installation. Worst part yet , the way the store dealt with the issue they have created. Dishwasher they sold also was broken , Metropolitan appliance was unable to replace it In 10 months now. read more

I have 12 appliances from Metropolitan. They have been an excellent company to work with. And the quality of their installs have been second to none. I could not recommend them more. read more

I bought a pair of W&D from Metropolitan Appliance and could not be happier!!! Forget about BestBuy, Lowe's and even Costco! They were my go-to as well, but these big-box stores hire the same subcontractors to do installations. These subcontractors are booked back to back with over 10 appointments a day and would not give you the time of day. If you read product reviews for large appliances from these retailers, most people complain about installations. After roughly 3 months dealing w/ BestBuy (over 5 appointments, flood due to installation failure, chargeback requests from CC because they won't refund my $), I was DESPERATE for a pair of washer and dryer. Metropolitan Appliance uses their own delivery team and they were in my house, walking me through the installation, teaching about my new appliances and were really careful not to damage anything! They stand behind their service!! They value customer services, you call their # or send an email and you can get in touch with someone right away. Special shout-out to Ryan W.! I bought my W&D from him, he is super knowledgeable and answered my calls/answer my MANY emails straight away. He followed up w/ the delivery team to ensure everything was installed correctly. It's so hard to find a company that actually cares about their customers! I plan on buying all my appliances from them in the future. read more

Cannot begin to express my thanks and appreciation to Aaron and his team at Metropolitan Appliance. Started a remodel planned for September 2020 then Covid hit. Everything put on pause. Aaron helped guide us through choosing the product, watched the calendar to make sure that it would be here when we needed it (over a year later), stored some of it and today had it delivered and installed. Everything is perfect. The install team couldn't have been more professional and efficient. They took great care with navigating through our house and never touched a wall. Aaron and his team are kind, helpful, knowledgeable, proactive and uber professional. They know their product and are so helpful in the planning of virtually any project big or small. Pricing is competitive and the assortment is outstanding. Personalized service that's pretty much unheard of in today's world. Thank you, Aaron and Metropolitan Appliance team! read more

I buy all my appliances from Metropolitan Appliance. I always buy the long term warranty. I had a problem with a washer/dryer combination that I bought almost 5 years ago. Luckily I bought the warranty because the washer part was not working. I contacted the salesperson Mark Wiltse and he contacted the insurance company, and I will get a free repair. I have had other appliances that needed repairs and it was the same story, the warranty company fixed my appliances for free. It is always the same with Metropolitan, their prices are fair, and their service is literally perfect!!! Thank you! read more

Washer and dryer were delivered within 24 hrs of initial contact, price on par with big box store, great communication (text updates) on delivery timing, knowledgeable installation - I do not know what could have been better! Six stars!!! read more

I ordered a new dishwasher through metropolitan appliances. Unfortunately, the manufacture delayed the delivery by two and a half weeks. Other than that, everything went beautifully. The staff that delivered and installed the dishwasher were friendly, competent, cleaned up after themselves, and an all-around great team! I've ordered from this company for many years and will always continue to because of their great pricing and service. read more

Metropolitan Appliance - Appliances & Repair Near Me - Seattle, Washington

On Friday morning, my wife walked into my home office while I was on a conference call to tell me that our refrigerator was dead. I figured she was exaggerating. She was not - it was dead. Really dead. Panic ensued, as we only have a backup freezer and not an extra refrigerator. We also have a young son, so going an extended period without a working refrigerator was a non-starter. We started calling around to everywhere we could think of - big box stores, local, etc. Everyone was quoting us delivery windows of 4-6 weeks out. Enter Jim and the team from Metropolitan Appliance to save the day. We called Metropolitan Appliance during the early afternoon Friday. My wife explained our situation, gave him the measurements we could support, and asked for his opinion. Jim gave us his honest opinion about three potential options - GE, KitchenAid, or Bosch unit. He also told us that if we picked something in-stock, it could be delivered as soon as Monday! We chose a 23 cu ft KitchenAid unit which also happened to still be on Black Friday special. We gave Jim a credit card over the phone and within an hour, my wife had a text confirming our Monday 12/9 delivery window between 10:45am and 12:45pm. Fast forward to Monday at 11am and the Metropolitan Appliance truck was pulling up our driveway. David and Mauricio (apologies if I spelled your name wrong!) made quick work of hauling away our old refrigerator and then very carefully brought the new one in. They each treated my home and our new refrigerator with the utmost care - as if this was their home and their new refrigerator. Before leaving, they hooked up our water line, installed the filter, installed all of our shelving, and cleaned the unit from top-to-bottom. At least it would get to look brand new for a few hours until my son gets home from school, right? Metropolitan Appliance has earned a customer for life and we'll be referring everyone we can think of. Hopefully we won't be needing a refrigerator again anytime soon! We cannot thank Jim, David, and Mauricio enough for their help. read more

I couldn't be happier with my experience with Metropolitan Appliance. Skyler and the team did an amazing job with what was a difficult install, responding with customization and quality of service that is everything I look for in a business. Highly recommended! read more

Jim Freedman and the staff were amazing. They helped us with appliances for a complete high-end kitchen / entire house remodel including Stove/Range, Hood, Microwave, Dishwasher, Side by side refrigerator / freezer, ice maker. Our remodel was very stressful with significant delays and unexpected set backs. The one thing that was constant was Jim and Metropolitan Appliance. They went above and beyond to stand by what they sold. Work with us on flexible delivery schedule including holding our items onsite as well as advocating for us with the vendor when we had an issue with our ice machine and making it right. Their prices were very competitive and their knowledge was second to none. We will be back. It is refreshing to see people take pride in what they do like they do here! read more

Rude beyond belief. Metropolitan Appliance outside loading truck had no idea I was coming in to buy appliances. His trucks parked illegally and he yelled at me "get over it lady." Do not do business with these people. Rules apparently do not apply to them. Very rude and I am in the market for high end appliances and would have spent quite a bit of money. Just because you were not in your showroom you were wearing the company emblem and were very rude and you were breaking the law creating a dangerous situation in the middle of the road.. You represent your company in the front AND IN THE BACK of your store. I will be going to Albert Lee as others here suggest. UPDATE: I was so upset I just called the manager AARON- who took responsibility for his employee. He handled it the best he could. He was very professional and apologetic. Stand by for an update what he does I have requested an apology. In today's world you can not treat people like that - I wish I had turned on my dash cam. read more

We just received a Frigidaire chest freezer ordered from Metropolitan Appliance and our experience with them has been fantastic from end to end. Dan, our sales associate, was prompt with communication and a pleasure to work with. We received calls both to reconfirm our delivery time the day prior to delivery and to let us know when the delivery team was an hour out on our delivery day. Our delivery team arrived right on time and was friendly, professional, and efficient. They provided excellent service with delivery right to our garage and a kind offer to help us unpack the unit if needed. (We declined, but appreciated the offer!) We will definitely be ordering any future appliances from Metropolitan Appliance. read more

Metropolitan Appliance was on our contractor's list of preferred vendors so we reached out to Jim who was listed as the contact. We needed to replace every kitchen appliance and Jim could not have been more helpful. He was consistently friendly and available with guiding us thru the process - giving feedback on our choices and offering good alternatives with detailed and easy to understand explanations. The rest of the team at Metropolitan was also top notch from the sales team to the delivery team - consistently professional. We appreciate the whole team at Metropolitan Appliance for helping to make our remodel as painless as possible. HIGHLY RECOMMEND! read more

I recently purchased a GE refrigerator by internet/phone from Metropolitan Appliance in Seattle, after seeing a physical sample in a competitor's store. After previously contacting several other stores who could not deliver the color my daughter wanted (white), Metropolitan said they could get it in stock within a few weeks. Because of the trucking delays due to Covid, I was a bit skeptical but decided to put half down ($1,300) until I knew it would be delivered on time. I called 10 days before they said it would arrive only to be told it was delayed another week. The accountant said I needed to pay the balance ($1,340) before they could schedule a delivery date. I said to her, that I would only pay the balance if she was positive the shipment would be there, She assured me that it was coming in the following week so I paid for the fridge and delivery fee. She said we were scheduled for home delivery on July 21 and we got a robocall confirming a window of two hours from 9 to 11 am. My daughter had to miss a class to get all of their food items out of their existing fridge. They waited and waited but no call came in from Metropolitan and no delivery was made. After calling Metropolitan, they lied and said "Oh there must have been a computer error as your refrigerator is not even here!!" I then called the salesman who simply said we are sorry but if you wait another month we should have more coming in then! I believe he or another salesperson sold our fridge right out from under us, thinking we would wait another month. I canceled the order.I have lost confidence in Metropolitan and can't believe they would treat customers this way. I have a feeling this is done frequently there. read more

I've worked with Aaron on 4 appliance packages for renovation projects in the past 2 years and each experience has been phenomenal. Aaron, Andy, Mario...each staff member that I've had the pleasure of working with has been amazing. The appliances, prices, and service are all unbeatable. read more

I am so disappointed by the service we received in buying our Bosch stove. It started with the installation when they left a large gap behind the stove, and told us it just needs a cheap part to fix. They supposedly left a message for the store to get the part. We never heard from them and have played phone tag for weeks with the sales person. It has been a month and Finally my husband went into the store and finds out their is no cheap part to fix this but we could call in our own and get someone to adjust our gas line for 450 dollars. No ownership for selling us the wrong stove or support to come back out and fix the installation. This despite the fact we were also trying to buy a new dishwasher, so we will go somewhere else with our additional business. We do love the stove. read more

Metropolitan Appliance - Gap behind the stove - Appliances & Repair Near Me - Seattle, Washington

Their customer service rating should be negative, but all I can do is to give them one star. I went there to buy a washer, on Sunday, and Wes overcharged me $55. He said that I get a refund on Monday and was suprised when I asked for a receipt for a due refund. When I called the store on Tue and asked why the refund is not shown on my credit card, they said that they processed my refund and gave me elaborate explanation about money moving from their bank to my credit card, and said to wait for 2-3 days. On Thu, I called and told them that if I don't see the refund on Friday, I'll be cancelling delivery. They were not polite and I had to raise my voice and repeat it. It helped, and they found out that they need my credit card info to process my refund. I came to the store and cancelled the whole purchase. I was lucky to bump into this $55 overcharge and waste almost a week. I saved myself from being their customer and client to repair the appliance. Do I need to add that they did not bother to apologize? read more

Jim Freedman at Metropolitan Appliances was amazing. After ordering a lynx professional outdoor kitchen we had a long delay on the cocktail station due to Covid. After the cocktail station arrived several months later he personally delivered it to our home on his day off. His service was above and beyond! I highly recommend Jim and this store. read more