Our dishwasher broke, and with a baby and bottles etc we needed a new one ASAP and it had to be affordable. Given COVID (and that I have no time), I spoke with Debbie on the phone and she helped me find a model that met our needs, within our price range, and that they had immediately available. Her knowledge and kindness made what could have been a very overwhelming experience simple. We have an old house with a wonky setup and the folks at Wiseman really helped by talking us through a tricky installation (they couldn't install today). My dad was impressed with their expertise. read more

The new owners have completely dropped the ball on customer service. I purchased a brand new refrigerator close to $5000. I was told the refrigerator would be available in two weeks and delivered two days later on Friday August 21, Thursday I reached out to confirm what time they would be delivering and the sales person basically laughed and said something about their Wi-Fi being down. Stated Sorry your refrigerator is not going to be delivered on Friday. I had taken the day off so I could be here. He stated he could have it delivered the following Tuesday. I was going out of town for the week, I asked for a callback did not receive one, left a message saying I just wanted my money refunded and to cancel my delivery. Did not receive a call back, called four more times and finally got a call back from a customer service person in Florida; so much for Local small business. Finally Friday afternoon at four they stated they would refund my money and 7 to 10 days. I asked for confirmation number or email so I proof the order had been canceled and they refused. I will never use this company again. read more

My washing machine decided to stop working so I called Wiseman's Appliance! They connected me with Teak Wiseman who came out to take a look and got it up and running again! Yay! Teak was extremely kind, knowledgeable, patient and wonderful to work with! As are the entire Wiseman team and family! I love to use and support local businesses and family businesses as much as possible! I'll be using Wiseman's solely from now on! read more

Buying from wiseman's was great. Friendly and responsive service. He even texted me prices and options so I had time to consider them without pressure. The installation was professional and efficient. Better service and a better price than the big box stores. read more

Ripped my elderly mom off on a crap Bosch dishwasher that broke a week after the warranty was up. After two appliance repair people, a plumber, and almost $2000 it was repaired because it was installed incorrectly by Wiseman. This previously revered West Seattle business has slid down into poor products and even poorly service. Absolutely do not recommend. read more

My freezer went kaput! I ran over to Wiseman's Appliance and they sold me a floor-model GE Upright Freezer at a sale price tag too!!! Same day delivery and they hauled the old one away. They saved the day and a lot of frozen foods too. read more

I'm in need of a new dishwasher and washer/dryer. At this time of year, there are plenty of sales at the big box stores and it's easy to buy online. But I wanted to support a local business, so I sought out Wiseman's Appliance, which has been serving West Seattle for decades. The sales associate I spoke to was friendly enough, but they didn't have much of anything for me to look at in store. Instead, she wrote my email in a notebook and said she would follow up with names and model numbers of appliances that would be coming in soon. A week passed and I have heard nothing. So Costco it is, and a opportunity missed! read more

We love supporting long time West Seattle businesses. Wiseman was helpful in helping us choose a new dishwasher. The installer was very speedy (not rushed) nice, respectful and thorough. He checked his work to make sure there were no leaks after install. He even showed us how to do some basic maintenance so we wouldn't need to spend money doing something easy. Very happy with the service we received. read more

This is the second appliance I've bought from Wiseman's. We bought fridge a few years ago that still works great and I've been very impressed with their customer service. I called Wiseman's on Thursday looking for a freezer. I had just learned freezers were nowhere to be found in our area due to the pandemic and were 3 months on back order. I was very happy to learn that Wiseman's would be receiving 2 freezer that day. It was delivered on Saturday morning after a courtesy call to let us know the delivery folks would be here at the scheduled time. They arrived on time and in proper PPF maintaining good social distance during the course of the installation. It was a challenging installation due to our sloping garage floor which they handled with ease. And when my husband was comparing prices for the freezer he found Wiseman's was priced lower than the other stores he looked at. Although, price was not our primary consideration because Wiseman's has earned our trust and become our preferred appliance provider. read more

Superb service. Reliable communications. Expedient repair. Adam, Chris and Steve were all a pleasure to work with. Would happily refer to friends, family and neighbors. From one small family owned business to another Thank You, all! read more

Imagine it's 4:50pm and 90* in your garage and you realize that your freezer is no longer freezing. That just happened to us! I quickly ran to the phone and called Wiseman's Appliance. Steve answered and after a quick explanation on my part, he went into action. He had one person look up the price for the model on the floor while he ran out to the back lot to see if his drivers were willing to take on a last minute delivery (and removal) of the broken down beast. It's now 6:00pm, those wonderful drivers are on their way home and the freezer is in place and being filled with our still frozen food. Kudos, Steve and team! You are THE BEST!!! read more

Super disappointed. Took a solid 5 minutes to even be acknowledged even though we were clearly standing there hoping for some help. Asked about a particular line they sell but wanted to look at it. We are interested in an entire kitchen suite to the tune of $15,000. They had zero interest and zero help. Really has gone down hill over the years. Trying to keep it local and not big box. But they just didn't care and all seemed put out and unhappy to be there. read more

Speaking as a regular reader of consumer reviews, I know that a lot of people will probably skip over the lowest ratings as they tend to be outliers, unless the overall ratings are low. Having said that, I hope that the owners of the business read this so that they can help them help themselves. My husband and I bought a replacement dishwasher from Wiseman Appliance a few years back. They were great: responsive, communicative, clear in their pricing, price-matched a competitor's price for the same unit, professional and timely installation. They hit all of the high marks in our book and when we recently moved to an old house and the dishwasher died on us, we had no hesitation: we called Wiseman to have them install the same dishwasher for us. This is where things went south. I told them our situation, that we were only too happy to support a local business in our new neighborhood and that they had done us well in the past. They didn't call me back; I had to call back. When I spoke with someone they said that they didn't have me in the system and didn't know what model we had. No problem, I still had the information and gave it to them. I asked if they would price match and they said they would not. Puzzled, I said that I still wanted to give them my business and have them install the unit, even if I bought it from one of their competitors. They said they would not; that they only install units that they sell directly to their customers. I am not sure why they wouldn't price match when they did so in the past, nor do I understand why they wouldn't accept the business that we were trying to give to them in having them install the unit. Sadly, they've lost a customer for life. As I said, we just moved in to an old home with older appliances which, over the years, are going to be replaced, and when we do replace them, it won't be Wiseman's Appliance that gets our business. read more

My husband decided months ago to upgrade our fridge and dishwasher. It took some time to find the right pieces for us and we were extremely happy to be able to patronize a locally owned store. I wasn't involved in the purchase discussions but I know that my husband was pleased with his experience. I am writing this review specifically to praise Wiseman's delivery service and the delivery men Juan and Marco. Delivery and installation of our new appliances took over two hours due to the difficulty of the location (kitchen is upstairs), old fridge ended up leaking all over the kitchen, and the fact that the previous owners of the home had installed the new kitchen floor OVER the legs of the dishwasher. Both gentlemen were exceedingly professional and refused to give up on getting the old dishwasher pulled out without damaging the floor and ensuring that the new one was installed properly. They even took the time to make sure that the dishwasher was flush with the counter, which the old was wasn't. Would heartily recommend purchasing from Wiseman's. read more

My old oven finally gave up and alas, the parts needed to repair it were no longer available. Wiseman's saved the day. They installed my new oven, on very short notice, ( it's two days before Christmas).. the installer, Joseph, was meticulous, and super careful not to bump any walls. It was like a holiday miracle. Thanks Steve for being so caring and helpful. read more

So of course I wanted to stay local and give a local small business my business. I've let a few negative things slide, but I have to say I've had consistently bad service. Every time I call, I'm an inconvenience. I spoke with Joy this morning. Horrible service! The refrigerator I bought 2 months ago is already breaking and I'm an inconvenience to have them help me. They've should've noticed I just bought it and rushed a service guy over. It's brand new!! Stands behind your products. Maybe even apologize?? Crazy. The delivery man who dropped off our frig to begin with was unhappy and obviously hated his job. It was apparent he was annoyed he had to deliver our refrigerator. Weird. That's your job! Joy this morning was not nice and I'll tell everyone I know not to use Wiseman Appliance. They just do a bad job! read more

Awesome experience. Personalized service, super competent installation, wonderful tutorial on new appliances. I recommend them very highly! read more

I have bought 4 appliances from Wiseman Appliance. Steve Wiseman the owner is friendly and helpful and Amber can find you exactly what you need. My most recent purchase was a dishwasher installed by John. Very smooth operation. John took the to give me a class on how to use my new dishwasher. WOW! If you want good old fashioned customer service go to Wiseman Appliance. They make you feel like a valued customer. I know without a doubt if I have any questions I will be treated with respect and courtesy. read more

I went in looking for a new fridge - a challenge since the space provided for it in my old home is both shallow (24" - or "counter depth" in appliance lingo) and narrow (32" wide, max). My internet research produced nothing except for the same crappy, low-end fridge I have now - or a Sub Zero fridge, which fits those dimensions, but costs more than some cars. I walked in and explained the situation to Mr. Wiseman, and he was immediately familiar with my dilemma - probably because of all of the older homes and apartments in the local (N. West Seattle) vicinity blighted with the same problem. Better yet, he had a solution - a line of fridges from Fisher and Paykel - a New Zealand outfit that specializes in higher-end fridges with this particular footprint. Of course, upon leaving there I went to the Internet to see how competitive the prices he quoted were. Turns out I could save at the most $25 by ordering from some faceless clearing house. I'd just assume buy local - out of neighborhood loyalty, and in case some issue should arise upon delivery. read more

Love. Love. Love this store. We have now purchased six appliances from them since 2009 and I realized that I had yet to recognize their stellar service and staff in a Yelp review. So here it is! Dan Wiseman is the expert you should try to deal with whenever possible. He does it all. For several of our purchases, he even showed up on a weekend day to install out new stove and dish washer. He asks thoughtful questions, saving me precious time and money. They carry a few different lines. We tend to like KitchenAid and Whirlpool products. Pricing seems fair and reasonable for the level of service provided. You could go to a big box store and hope they know what their talking about while spending hours wading through all the different offerings. Or you could select something from Wiseman's carefully curated inventory and support a local small business with a commitment to quality and customer service. I'll be sticking with Wiseman's! Tip: Another family member even repairs appliances. You could see what makes the best sense for your budget-repair or replace. read more

On June 21, 2017 I paid a deposit on a new Frigidaire appliances for my kitchen which was undergoing a complete renovation. A new Rang, Over Rang Microwave, Dishwasher, and Fridge were purchased from Wiseman Appliance in West Seattle WA. Wiseman's agreed to hold the new appliance for me until my new kitchen cabinets were installed. On September 27, 2017 the new appliances were delivered by Wisemans. Initially the Over Range Microwave when removed from its box was smashed in on the right front side and bottom. The deliver people did not even leave this microwave that day. I was told they would have to come back with another microwave at a later but yet undetermined date. My new Refrigerator's bottom and top doors had dents in them. The fridge was left but I was told they would come back and swap out the doors when they brought the new Microwave. On October 20, 2017 Wisemans was back with my new Microwave and to replace my Fridge doors. The new bottom door was good, however the replacement freezer door was dented worse than my original freezer door. So the original freezer door was left on my fridge. Since then Wiseman's has been blowing me off. Dan Wiseman, one of the owners and the salesman I had been dealing with on my new kitchen has not returned any of my phone calls in weeks. As I write this it is Friday November 24. I just called Wisemans again and asked for Dan Wiseman and was told he had gone home for the day. I don't believe that. I was told to call back on Monday. A few years ago I had purchased a new washer and dryer from Wiseman Appliance and was very happy with the service I got at that time. So I decided I would give them my business on my new kitchen, rather than going to one of the "Big Box Stores" I wanted to support this small local appliance business. Now that is looking like a big mistake. Almost two months have passed since my new Frigidaire appliances were delivered and I still have a dented freezer door. I do not appreciate being jerked around by Wiseman Appliance on this freezer door. I bought a complete new kitchen's worth of Frigidaire appliances from them and I don't think that it is unreasonable to expect new and undamaged appliances for the money I have paid. Reese D. Kent, WA (Not San Francisco) read more

I called them just to see if they have an item, they were so rude about it. The first woman I talked to interrupted me with a "No." Then she transferred me on to another guy who also interrupted me with a "No." With all the other poor reviews, you'd think these people would change their tune. Lets hope they see the light. Yikes! read more

Very positive experience with Wiseman's appliance. Great fun the got my dryer fixed without any problems!

This is my 2nd time with this company, and both were excellent experiences, and quality products. Thanks, Dan. (We walked out of the store, and had a dead battery. Dan hopped in his truck, and came around to give us jump. That's service.) read more

People you can trust. Reasonable prices. The staff is more than willing to take extra time trying to help you find exactly what you want. read more

Shop here if you hate yourself and want to be stressed over an appliance for a good month. I've been trying to get my oven (which we have already paid $3,000 for!) to be delivered and installed for almost a month now and can't even get an idea of when it will be delivered. At one point I didn't even leave my condo for 3 days because someone was supposed to call me and deliver part of it (which makes absolutely no sense.) No one ever calls me back and each time I call they can't find my information. As a young woman, I don't believe that anyone there is taking me seriously and I'm truly pissed at this terrible company. I'm a baker and this is truly affecting my work at this point. It's not okay. This place is seriously unorganized and it is absolutely not worth it to support this small business. I still don't know when I can even expect my oven so hopefully this negative review will help move things along. Update: DO NOT SHOP HERE. They have stolen $3,000 from me and will not call me back to refund me. read more

I've purchased a washer and dryer, refrigerator, range and dishwasher all at Wiseman (at least $10k worth of appliances). Every installation had issues: Most recently my range was installed and was not operational when the installer left my house - it was beeping and giving an error code. It did not work, and Wiseman made me miss an entire day of work to wait for a repair person to come look at it and tell me they could try and order a new part. only when I called and insisted did they replace the range for me with a working one. My refrigerator was installed not quite properly causing a strange noise when it tried to make ice, and the repair person didn't even remove the plastic from the seams of the fridge - to this day I'm trying to pry plastic out of it. The ice issue was resolved when they installed the faulty oven. My washer and dryer were installed and the installer forgot to bring the stacking kit, so he just wrapped some silver tape around them. I mentioned this to the person installing my stove and he said he would come back and bring the stacking kit but I never heard from them again on this issue - I still have crappy looking silver tape on a washer and dryer that are in the middle of my kitchen. I try my best to purchase from local business and the folks at Wiseman are very nice but I have had repeatedly poor service from this company. very disappointing. read more

Over the past 3 or 4 years, I've purchased several appliances from Wiseman's for two different houses in West Seattle. A dishwaher, wall oven, electric range, refrigerator and washer/dryer. Some had very difficult installation due to the small kitchen in my old house. Wiseman's took care of everything. The installs were done right and the old appliances hauled away. Taking into account their price includes everything (delivery, etc.), I was quite happy vs. dealing with the ineptness I'd expect at a big box store. read more

Very disappointing customer service from a neighborhood store. Multiple phone calls with one excuse after another: the truck broke down, the delivery guy is sick, the owner is out of town, we did not get your message, etc. At the time of purchase we were told multiple times that they would remove the old appliance, no problem. We told them more than once very clearly that it would take 2 guys, and again they said no problem. Until they got my money... Then they sent 1 guy who brought the new appliance but could not remove the old one by himself and left it here. When we pressed the issue they acted like we were at fault for not helping the delivery man (not physically able to help him!) and then they wanted to add additional charges to come back and remove the old appliance. Never mind Wiseman, you are not worth the aggravation, you won't be seeing us again. read more

We had a great experience with Wiseman's and further confirmed the advantages of supporting local businesses versus the big box stores. They were friendly and helpful but did not put on the full court sales press. They carry very high quality appliances such as the Fisher and Paykel refrigerator we purchased. The delivery was prompt and painless and the guys that came out were friendly and careful. A great experience that we will repeat when the time comes. read more

I bought a set of five major appliances from Wiseman's about ten years ago and got good, solid customer service back then. The "on" dial on the dryer finally cracked and broke (meaning I needed to use a pair of pliers to dry our clothes) and just before I went on line to see if I could order the part from the manufacturer, thought I'd drop by Wiseman's. Lo and behold, the salesman went into the back room for a few minutes and came back with the part in hand! Even gave me a break on the price. Bye bye, pliers! A great old-school company that knows the appliance biz backwards and forwards. read more

I had three appliances break in two months, so I now have plenty of experience with Wiseman's. I highly recommend this place. The salesman knows about his products--which is something you won't get at a big-box store. He was able to match the prices I'd found at other stores. He was courteous and attentive. Delivery was arranged within one week. The deliverymen were friendly and knowledgeable. They hauled off my old appliances for free. read more

What is happening at Wiseman? About a year ago, I bought a stacking washer and dryer. Took the measurements to the store. Upon delivery, they had sent the wrong size, and the installer told me to reorder. Finally received the correct size. Fast forward to 2015. Called to tell them I needed a water heater. Said they would get back to me. They did not, so I called again. Said they would send someone to see what I needed. The "someone" did not have the correct address thanks to an employee that did not write my address correctly. That person then told me my water heater was 27 years old. Not so. Just a ploy to frighten me into ordering a water heater. He took the information back to Wiseman. Never heard from them. Called Fischer Plumbing. They were in and out of here in five days. Fabulous service. Friendly service. So sad to post this. I am a West Seattle native. I always support local businesses. Kay read more

I second the reviewers who used to get outstanding service from Wiseman's, but have noticed a change for the worse. I've gotten two washing machines, a dryer, a refrigerator and a dishwasher from Wiseman's over the years. Never had any complaints until I chose a refrigerator based on the floor model in their store, which had no ice maker. As I signed the paperwork I commented that I was happy there was no icemaker. When it was delivered--you guessed it, there was an icemaker. This was a smallish refrigerator to fit in a small space, and the icemaker takes up about 25% of the freezer. I called Wiseman's a few times and dropped in three times, to ask about getting that icemaker removed. I got plenty of promises to get in touch and schedule a time to come out and remove it. The last promise was four months ago. I've given up. It's a small matter, but it soured me on the company that used to provide excellent customer service. read more

As West Seattleites we try to patronize our local businesses as often as we can. We have purchased the lion's share of our appliances from Wiseman's and have always been pleased. After our last dishwasher finally failed after 17 years, we purchased another Bosch dishwasher from Wiseman's. They had a great selection and were able to install in a reasonable amount of time. The installer was GREAT!!! He was professional and process went exactly as expected. Wiseman's price was essentially the same as other retailers once the installation was added in. read more

Very impressed! I needed some parts that had been discontinued, they helped me find them on eBay all over the phone. Very helpful and kind people. Thanks! read more

My in-laws washing machine went out right before the snowstorm hit. We were struggling getting a new one to them. I called and talked to Palmer at Wiseman's and within 5 minutes I was able to purchase a new one and get an expedited delivery and they will have clean clothes starting tomorrow. As a bonus they are taking away to old one. Palmer nailed it and he, and Wiseman's will be our next call for appliance needs. Love local read more

I'm a big fan of shopping locally, therefore I would go to Wiseman's Appliance for various appliance parts. Recently I purchased a "baking element" for my GE Profile oven...not that unusual of a make or part. As it turned out it wasn't the baking element that was not working - one of the wires that attaches to the element was broken at the connector. SO, I don't need the part. I tried to return it and was told "you can't return a special order part". I can understand this but why wasn't I told that when I ordered it or when I picked it up - I could have bought it online (and be able to return it) but I decided to "shop locally". They pointed to a yellowed out sign on the ceiling joist among other yellow out signs...I said "really, you expect customers to see that?". So, I'm done shopping there...too bad because I'm coming up on needing new appliances and they're not going to get my business (because of a $70 part). Time for you guys to retire I think. read more

I called to see about fixing my washer and was told it wasn't worth the money I would spend on it and I would be better of getting a new washer. He recommended the brand and type that I should get. Free advice is a lost service. This guy was honest and very helpful. read more

Great customer service. Needed a new water heater and called and talked to Paul...he had me measure, read him the model number, etc. Then quoted me on what a new one would cost to include installation and taking the old one away. Craig came the next morning and did a fantastic job, took his time, he had to remove a few shelves in the closet but no problem....he put them back when he left and no clean-up for me. Every store has bad days but they always go the extra mile. read more