Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I can obviously only speak to my personal experience, but this is the second time I've made…read morepurchases from Metropolitan Appliance, and if I need appliances again this will be my first and likely only stop. For the appliances I was looking for, they were exactly the same price as the largest retailers were advertising. I can't speak to a comparison of their install prices, but the dishwasher delivery/install/haul-away cost was well worth it. The showroom in SoDo is clean, uncrowded, and staffed with knowledgeable people who are ready to help you. I worked with Kevin, who was not pushy at all, and generally was happy to just talk about what they had to offer in my price range. The big key for me is the service, especially after the purchase. I've had pretty poor experiences from the larger retailers who subcontract out the delivery/install. Metropolitan Appliance handles this portion of the experience only with in-house employees. This is a huge plus for me, especially if there are issues. And for someone who lives in an older home, there are ALWAYS issues. In my case, the range was perfect, but the dishwasher was not. What I ordered wouldn't quite work in my space. I was able to speak the technician about what the issue was, he noted his advice in their system, and I worked with Kevin to find something that would work given the new information. I also had to reschedule the second delivery the day before due to a change in my work schedule, and even though it was Kevin's day off, another employee answered the phone immediately and was able to give me alternative dates. Which were only a couple of days later, not a month out. Today I was able to get the dishwasher installed. The same team showed up. Ned and Jacob were great both times they worked in our home. They were polite and genuinely good people to talk to, and seemed to enjoy their work. They took me through what they were doing in the install at my request for some future changes I had planned. They also realized early on in the day that they were going to be a bit later than the delivery window I was originally provided with. Ned reached out immediately, kept me updated, and I was able to make use of that time instead of sitting at home waiting for no reason. Long story short, despite my moderate purchases here, I felt that my business was actually appreciated. The appliances didn't cost anything more than they would have elsewhere, and the install team was courteous and upbeat, even after a long day.

Ther is a two-hour window for appointments. I waited the two hours at my condo and no one showed…read moreup. No communication. No answers to repeated phone calls. 10 minutes after the two-hour window closed, I get a phone call saying they were at the condo entrance. When i told them i left, they said, "Traffic was really bad." When I asked how bad traffic prevented them from communicating with me, they just mumbled something incoherent. Unprofessional. Incompetent. Avoid at all costs.

Carlos did a great job. He showed up on time, looked at our leaking dishwasher, explained the…read moreproblem clearly, and fixed it efficiently. For a fair price. And he was super-nice. I'd definitely call him again and strongly recommend him.

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

Wasted our time and did nothing. Quick replies on yelp, asked to call, left a message but they…read moredidn't respond. Sent another yelp message and they came out 2 days later. The guy showed up an hour past the arrival window they quoted. I watched him randomly removing mounting screws that had nothing to do with our leak. He put them back in and said he had no clue how to work on our washer even though we had included the model number in our request. He said someone would call us they specialized in our model and it's been over a week. Moving on now

My company manages apartments and single family properties all over the Puget Sound Area and relies…read moreon a network of vendors that provides exceptional quality of service, timeliness, and value to their clients. When we found TJ with Appliance Distributors a few years back, our prayers were answered. Appliance failures are urgent in our line of work and it can be difficult to find a vendor who has supply in stock and most importantly, fast response time and scheduling. We've also found their pricing to be quite competitive. We are thankful to have Appliance Distributors on our team!

If I could give this place a negative five stars I would!!!…read moreI have bought a couple appliances from this place. However, I always came with a truck to haul them away. This time I asked about their delivery service, I was qouted a price and given a date and delivery window, which was two days later. I was fine with that eventhough it was a five hour window. When I called on the day of delivery two hours in I was told that my wash machine was on the truck and on the way, and that the driver would call me when they were an hour away. After waiting for the whole five hours no one called me and no one delivered my item. I called back and the lady stated oh maybe their running a little late YOU THINK? So I asked if they could have the delivery person call and give me an ETA. She put me on hold and TJ came on the line and said he would call me back in a few minutes to let me know how much longer it would be. Well that never happened the store closed without calling me back. I called the next morning and TJ answered and I asked why he never called me back he began to deflect and talk about how he told the drivers to give me a call. I stopped him to remind him he was the one who was suppose to call me RIGHT BACK. I asked again when can you deliver my appliance, he told me he did not have anyone in today who could do the delivery"It's sitting right here all I need is someone to deliver it to you." HOLD UP!! You told me it was on the truck and out for delivery today why is it still in your store? He could not explain why. He stated he would try to get someone out later in the day then he asked what would be a good time for me. I said YESTERDAY AND ANY TIME THERE AFTER. Needless to say they still did not deliver my machine that was saturday. On monday at 11am I called to inquire about the same delivery the older lady said let me get TJ. He gets on the phone and states the washer is on the truck for delivery. I ask why didn't anyone call me to let me know this and schedule a time I would be able to be there. He asked how early would I like to have the delivery I said NOW. Again he states they are at one stop and I will be the next one. OH AND I WILL HAVE THEM GIVE YOU A CALL!! REALLY!! NO CALL AND NO WASHER!!! I WILL NEVER BUY ANYTHING FROM THIS PLACE AGAIN I PROMISE

Vitalii from Bold & Short Repair replied within minutes of messaging him for repair services on a…read morelate Saturday afternoon. I described my issue with my freezer (loud buzzing sound when the motor comes on) and he was able to schedule a technician to come by on Monday afternoon to work around my schedule. The technician, Vasyl, texted me when he was on his way and arrived promptly as scheduled. He was able to quickly diagnose the issue (ice build up that was hitting the freezer fan when it turns on). To repair, I needed to move all the food items out of the freezer and into coolers, and Vasyl was able to quickly repair the issue by manually defrosting the ice build up using a commercial steamer tool. He inspected the fan and it was still operating normally and no buzzing, so it did not need to be replaced. He was able to diagnose the issue and finish the work within one hour of arrival. The repair price was reasonable and the inspection fee was waived since I went ahead with the repair. Vasyl also answered my questions about how to prevent this from happening again and also some recommendations on future fridges when it is time to replace mine. Vasyl was very friendly, professional, and courteous. Thank you Vitalii and Vasyl for fixing my fridge on such short notice. My family really appreciates the quick turnaround, fast diagnosis and repair, your transparency on the issue, and not recommending any unnecessary replacement parts. You saved us money from buying a whole new fridge!

Were so easy to work with! Very easy to schedule, and confirmed with a phone call when they were on…read moretheir way. He was able to easily diagnose the issue, had the part, and had my dryer repaired within 30 minutes. Very happy with their work!

They were able to have a later appointment window 6-8 pm. Leo was quick and able to diagnose the…read moreissue and at least able to provide a quick fix.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

don't call this rip off!!!!! charged $250 and says he will come back if the dishwasher is still…read morenot cleaning, which it isn't. called but no show for the appointment he made. plus, he won't answer voice or text messeges.

Great service! David came out the same day to evaluate and repair a commercial washer that had…read morestopped working. He kept me informed of his ETA and then his initial findings, estimated the cost, identified the exact issue, and fixed it. I would definitely use Complete Repair again.

From the owner: Complete Repair LLC - Your trusted appliance specialists in Black Diamond, WA, and surrounding…read moreareas. Our skilled team provides prompt, reliable solutions with same-day service and upfront pricing. Our certified technicians expertly diagnose and service refrigerators, washers, dryers, ovens, ranges, stoves, dishwashers, and microwaves. We back our work with a 100% satisfaction guarantee and labor warranty. We understand the importance of working appliances in your daily life. We deliver professional, affordable appliance care near you, using only high-quality replacement parts. Contact us today for exceptional service you can trust!

I canceled a diagnostic service with another company because they charged a fee, but would not put…read morethat toward any repairs. Sir Visser applies the diagnostic fee to any needed repairs. In addition, they have an option to purchase a new appliance if the repairs are too costly. This would be at a discount, as well. There was a four hour window. The tech came promptly and was very focused and professional. He quickly diagnosed the issue, and was able to fix the problem without having me purchase a new door. That would've been way too expensive. Very honest!

I was very pleased with the outcome. GREAT technician (Reggie). However, their repair pricing is…read morenot transparent. The service diagnostic call labor charge was indeed applied to the repair, and this work took longer than the actual repair, at a cost of $219.99 plus tax. But there was an additional pre-priced $369.99 labor charge for the repair work (flat fee) not at ALL based on the time spent doing the repair. Almost $800 to repair a microwave that sadly needed to be repaired because it's part of a one piece microwave/wall oven unit that costs $3K. In the past, I have paid repair work based on actual time spent. So just be aware...