First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

Very professional and great communication. They were able to come out the same day, and they…read morearrived within the 2-hour window that they originally gave me. They explained everything to me as they went through their assessment and repair of my Frigidaire refrigerator. The price was fair for the repair and the work it required. I have their business card, and I will reach out to them again if I ever need another appliance repaired. I will also refer others to them as well.

Need an appliance of some kind? Or a computer? Come here. There are new and also unboxed or…read morereturned discounted items. We were super surprised and impressed with the ginormous inventory, especially of refrigerators. At the very least, this is a great place to browse for ideas because you have rarely seen such variety. We did not know microwaves could be so huge, for instance. Or had never seen a fridge that looks like a cabinet (stealth fridge!). It's a bit daunting as you walk in because it's a large space that for all its inventory still feels empty-ish (it's not). The staff is apparently a bit underworked as we were approached by at least five of them during our short stay. We wish them all the best!

Stopped by Best Buy Outlet at Auburn Collection for the first time and I didn't quite know what to…read moreexpect. The store is massive, with entrances from both the mall side and the parking lot, which is a plus for convenience. They even have their own restrooms inside, which is a nice touch. I was impressed by the variety of products available, from electronics to appliances. What disappointed me was the service from the staff, which felt almost rude and not very approachable, which really takes away from the shopping experience. Worth checking out for selection, but don't expect much in terms of friendly service. Efficient: Yes First-Time Friendliness: No Would I Return: No JY review

Had an awesome experience at this range store in Auburn, WA! Nazar was super helpful and got me a…read morecustom range hood at a great price. He and his helper even loaded everything into my truck, which was a huge help. On top of that, they threw in a free fan for my new hood--such a nice surprise! If you're looking for something custom for your kitchen or need a new oven or range hood, this is the place to go. Great prices, great service--highly recommend! Also, check out their Instagram page--they have some great pictures of their products there!

I'm very happy to confirm "The Range Store" in Auburn, Washington, immediately, when called today,…read moresent a very knowledgeable, effective and friendly technician named Dimitri who in a very short time replaced the warranted faulty thermocouple and readjusted one misaligned ignition electrode. What particularly impressed me was that he kindly invested time in reviewing the various functions and adjustments of the stove, which I was not aware of. He left, leaving me feeling very satisfied and assured that my choice of the Ilve 150FDM was a success, not only from the great esthetics but also the excellent function, but most importantly the outstanding and unique service on which any complex device must rest on, for future commercial fame and prosperity. Many sincere thanks for standing behind your great and pleasing range. Lars Myrfors Mercer Island WA

Called out Appliance ER to diagnose the spin issue with my washer. They came out promptly (same…read moreday) determined that the dampers were the issue. Gave me a cost to repair that was well beyond my budget and they fully understood. Would be cheaper to purchase a new machine. But with this knowledge, and quick google search and some YouTube videos I was able to replace these dampers for less than $50 doing it myself. I think Appliance ER's diagnostic fee ($110) added value, and with a little additional work I was able to fix the issue myself.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!

Setting up appt was easy. Then I received on time notifications and John was here ON TIME. John…read moreknows Miele appliances and had ours repaired within 10 minutes. He even cleaned all the glass inside and out. John then gave us tips on how to better use our microwave AND Miele dishwasher. John is very likeable and knowledgeable. I would HIGHLY recommend Luwa and would request John Becker!

I have now had LUWA come out to service and clean my WOLF range oven. The technician that came out…read moreto service our range at the initial visit seemed very unknowledgeable about the range and told me every thing was functioning fine. So, I proceeding the schedule the cleaning of my unit as he told me they would take it all apart and make it look almost like new. He said it usually takes 2-3 hours to clean. They came out and spent 45 minutes cleaning it and it didn't look any cleaner minus the griddle. When I splurge for the same dollar amount to have my entire house clean the cleaner makes my WOLF range look better. I've now spent over a week trying to get someone to come and fix the issue. And now the ignitors don't work again. I would not recommend using this company.

Caution: This seller advertises damaged and faulty appliances as "new" and in "good condition."…read moreOnce payment is made, they refuse to exchange for the ACTUAL new ones as it was promised (only if you pay extra $700) or issue a refund (only $749 instead of $1200 we paid the day before), opting to ignore any complaints or requests for resolution. So be aware, we just wanted to buy new appliances from them and they delivered us two damaged machines with dents and scratches. I attached the pictures showing their "new machines". We realized the condition only when took the packaging off, maybe that's their strategy to put the packaging on and leave the appliances before you get to check what is underneath. Be sure, they want answer to your phone calls if something goes wrong. I called them two days in a row, during their working hours and nobody answered.

I bought a Fridge from them I found online. Fernando dropped it off at my house and installed it. I…read moredidn't realize I needed a cord to install the water and he let me have one at no additional cost! Highly recommend them!

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Emerald Appliance has a scholar with a technician named Andrey who had my dryer back in operation…read moreso efficiently and diagnosed the issue in less than three minutes. His customer oriented mannerism's and intelligence allowed him to complete the appliance repair perfectly. It was apparent Andrey understands the mechanical world of appliances. His skill level and talents in his profession far exceed any other technician. Thank you Andrey and so honored to have you as our technician now and in the future.

Customer Service was great. Andrey knows the ins and outs about of his profession. Expert in…read moretrouble shooting to know what to do in the least amount of time spent diagnosing or fixing the problem, which is so helpful to get up and running again and is very fair on the pocket book. His quality of work is A+ and walks away with the area cleaner than when he got there. It's a great relief to find someone knowledgeable, fair and listens .... Thnx Andrey

Our Samsung electric dryer suddenly stopped heating. It would still turn on and tumble, but…read moreproduced no heat at all. With a family of six, going without a dryer wasn't an option. I called Bold & Short, and Vitalii was at our house about an hour and a half later. He diagnosed a failed heating element and had the dryer fixed and running in under an hour. The total came to $382, including parts, labor, and tax. That's very reasonable given how quickly it was done. He also took the time to answer our questions about whether to repair or replace, and gave us a straightforward, no-pressure take on heat pump dryers versus standard electric. He could easily have steered us toward a bigger job, but he didn't. Fast response, quick repair, fair price, and honest advice. We'll definitely call them again and would recommend them to anyone in the area.

Washing machine repair. Easy to schedule, kind, on time, communicative and fixed the issue after…read moreordering a part. Adding to my stable of contractors. Very happy with the process and result.