The crew at Arnold's Appliance in Bellevue is outstanding! Living in Alaska, it is often…read morechallenging to find the appliances we need due to out-of-stock statuses, lack of choices, and long wait times. We contacted the folks at Arnold's Appliance and were helped immediately with the exact items we were looking for. The process from selection to delivery to rebate info was handled seamlessly. Rob and Megan are great! Arnold's will be our first call the next time we need any appliance!

Damaged our home and very challenging to get repairs…read more The reason I went with Arnold's Appliance was to have a local trusted company ensure a seamless experience, vs the higher availability/lower cost but risk associated with a Lowes or Home Depot messing up our house. However it made no difference: - Installers cut corners trying to remove old fridge through a tight corner without disassembly - Dinged up the house, ripped a hole into a railing, 8 or so medium to large gouges in drywall, and almost shattered a wall sconce - It took over a month to get repairs done, being told 3 separate times I'd be contacted and yet still having to follow up myself numerous times to make anything happen - Contracted repair company did a decent patch job, but the repair is obvious with paint not fully covering patches or blending into the rest of the wall When you buy an appliance, the implicit contract is that your home won't be damaged, and if it is, they will make it right ($), restore it to its prior condition, and own driving that process. It's still not repaired to it's prior condition, I've had to drive the entire process myself, and I've received no compensation for the headaches.

We purchased eight appliances for our kitchen including a washer and dryer at extremely competitive…read morepricing. Alyssa Sample worked with us from start to finish and was the epitome of a premier customer service representative. She is kind, knowledgeable, efficient and very professional. To finalize everything to our satisfaction, she had the backing and full support of her manager, Ryan Conger.

I purchased a new GE Profile dryer from Albert Lee Appliance on May 30, 2026, for $649 plus…read moredelivery and installation. Albert Lee's contracted installers installed it June 5. During installation, the installer did not know the dryer required a water connection for its steam/sanitize functions. After I asked about the steamer, he retrieved a hose from his truck and installed it. There was no apparent supervision or inspection. On June 7, before the dryer had ever been used, the hose connection failed and sprayed water throughout my second-floor laundry room. Water spread through the laundry room and into the main floor below, including through light fixtures, causing significant water damage and buckling floors. I reported the incident to Albert Lee June 8. Although customer service said the matter was being forwarded to a "team," no one from Albert Lee ever came to my home, inspected the damage, or apologized. Representatives from the installation company instead photographed the damage and questioned whether I had touched the hose. I had never used the dryer or touched the connection. I was also told a different type of hose should have been used. Due to the delay, I contacted my own insurance company. Professional mitigation was required, including removal of drywall and flooring and five days of drying equipment. Mitigation costs exceeded $8,000, and restoration is currently estimated at approximately $30,000. I later contacted Albert Lee myself about replacing the dryer. When they finally delivered a replacement, it was visibly damaged and I refused it. Their installers also initially did not know about the flooding or that my washer needed to be reconnected. One installer apologized, which was the first apology I received. Albert Lee sold me both the appliance and installation and should take responsibility for the contractor it hired. Albert Lee should have taken responsibility, provided a meaningful resolution, and refunded the approximately $700 I paid for the dryer as a good-faith gesture given the $30,000 in resulting property damage and the inadequate response to this incident. Do NOT EVER buy from them.

Appliance Repair Team was amazingly proficient at diagnosing the problem with our dishwasher…read more Specifically, Val "Vladi" who did the work. We were given a two hour window of time for arrival and Vladi was 5 minutes early! He got to work immediately and quickly diagnosed the problem. And then, he made the repairs, the whole time explaining what he was doing and what we could do to avoid the issue in the future. Additionally, I found the price to be very reasonable. Vladi was extremely personable and I have to say this was the most fun I have ever had regarding any kind of service call. I would not hesitate to call Appliance Repair Team again for ANY appliance problem. I have total confidence they can do the job!

Came out fast: same day availability for an assessment when I called, then were able to return next…read morebusiness day to do the actual repair. They worked on an electric range which not all companies will work on (as it turns out quite a few only service gas). The tech was efficient and professional. Happy with the repair so far.

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

We bought most of the bathroom fixtures, fittings, finish plumbing and hardware for our primary…read morebathroom major remodeling project from Ferguson Home in Bellevue. Connor was very helpful in selecting parts and setting up the project on their website (which I thought was excellent, in terms of finding parts and availability). Their prices are competitive if not superior to the big box hardware stores, and the service was more personalized. Items arrived at our home within a few days of ordering, and substantially faster than shipping for all the other suppliers for this project. Shipping was also free, unlike the other suppliers. It's best to make an appointment to come in, as the staff can get pretty busy at times. Highly recommended business.

I just had the best plumbing experience ever at the Bellevue Feruson store. Elizabeth and her…read moreteammate were so professional, knowledgable, helpful and thorough. They actually made buying plumbing trim and toilets fun! She even promised to take care of me for a year if anything goes wrong with the ideams I purchased. How great is that!? Did I pay a little bit more... I think so. But how often do you get such great service and peace of mind. Do yourself a favor if you really need a lot of professional help and advice on a large plumbing project Elizabeth is your Gal!

Peter Platon was contracted out to help fulfill a maintenance request by my apartment. He was very…read morerespectful and nice, and he worked efficiently. After the initial inspection of the washing machine, he came back at a later day and quickly replaced the parts!

Peter has been fantastic to work with! He's visited our home multiple times--once for our…read morerefrigerator and most recently for our washer--and each experience has been excellent. He's consistently professional, friendly, and easy to talk to. What really stands out is that he always takes the time to offer helpful suggestions, even if a repair isn't possible. Highly recommend--5 stars all the way!

Took advance and gone !! Unprofessional . Donot hire them…read more Took more than 500 usd to find my refrigerator. Never heard back . Tried reaching him and he is always busy , on vacation , some e died . Lies .

Chris has come to my home as well as my rental property to service appliances several times. I had…read morehim service all the appliances to establish a baseline. He knew the diagnostic tests to run on each appliance and found problems before they became more complex. He provided same day service on his most recent call, and he recommended replacement of a washing machine rather than repair because the parts would be more expensive than replacement. Highly recommended.

This review is for the installers Bryan and Najee ~ request THEM! ~ quick, competent, wicked strong…read more(carry your appliances vs bouncing on your stairs), and personable.

Brayan and Najee - All Star team! They came by on a Saturday morning, we were their first stop for…read morea washer installation and they were quick and efficient. They did a great job getting the old washing machine out and the new one in. Even with all the stairs they had to go up. On top of that, we noticed some water coming from the dryer vent outside the front of our townhome and without hesitation when I called them, they were able to stop by after finishing up some other installs and take a look at what we were seeing. They certainly did not have to come all the way back, but they made sure to inspect what we were seeing, even put in a new dryer vent hose that was much shorter than the one we originally had and they ran a full cycle of the washer and dryer to ensure the issue was resolved. Overall 10/10 for installation and customer service! Would recommend those two! They are great!

Five stars for the persistence of Chris in fixing our Sub-Zero ice maker problem. He never gave up…read morefixing a complicated problem. We will definitely use this company again.

Good communication, quick arrival and ability to come back and fix the problem later that day.read more

We stopped by while we were already in the area since I'd been curious to check it out. It was my…read morefirst visit, and while I didn't end up taking anything home, I'm still glad I finally got to see what it was all about! This is definitely more of a furniture and home improvement focused store than the type of thrift store I usually gravitate toward. There were lots of larger furniture pieces, unique home decor, artwork, tools, paint, and more. I could see this being a really fun place if you're remodeling a room, furnishing a new space, or tackling a DIY project since you could easily pick up both the supplies and some one of a kind pieces in one stop. One thing that stood out was the artwork. There were some really fun and unique pieces hanging throughout the store that made browsing enjoyable. The biggest downside for me was the pricing. Some items felt reasonably priced, but quite a few of the larger furniture pieces seemed expensive enough that I found myself thinking you could buy something new for a similar price. Of course, that's going to depend on what you're looking for and whether you fall in love with a particular piece. The staff was incredibly friendly, though, and that definitely made a positive impression. There were signs throughout the store encouraging shoppers to ask for help reaching artwork or items on higher shelves, and everyone seemed genuinely happy to assist. Overall, it wasn't quite my style of thrift shopping, so I probably wouldn't make a special trip back. That said, if you're hunting for furniture, tools, or unique home pieces, it's absolutely worth stopping in to see what you might find!

Really bad service and communication…read more It makes it hard to help organizations like this when they support a good cause but they are really disorganized. I would recommend you work harder to be better at communicating with your donors.