Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

This location is convenient and well taken care of. Rob was of great help to us. He is…read moreknowledgeable and very courteous. Thanks so much!

DO NOT RENT HERE. They increased my rent 51% in less than 2 years. Ridiculous, I had to hire movers…read moreto move my stuff to a competitor 2 miles away in order to save over $100+ a month. SHAME ON YOU! Predators.. My total cost after the 2 rent increases would have been about $275 a month. No way, I left as soon as I got the notification email of the 2nd rent increase.

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

I stayed at hidden valley in my 17 ft camper and liked it very much and the management was very…read morenice. I would stay again.

We would recommend Hidden Valley Storage for anyone looking for a convenient and secure place to…read morestore a boat, RV, camper, or similar in the Great Cincinnati area. Conveniently located near the border of Reading and Blue Ash on Reading Road, it has a electronic gate with individualized passcode that allows 24/7 access. Hidden Valley RV Park is located just outside the storage gate; a community that provides a certain level of security to the storage facility. We have used Hidden Valley Storage since 2017 and have enjoyed working with the management team throughout our tenure.

This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

DO NOT RENT FROM CUBESMART! They use a bait and switch method to trick you into renting from them…read more We just rented a 10'x30' unit from CubeSmart a few days ago. They had a special going where the second month was free and the rental price was good. We were dealing with the general manager for the West Chester location, Alicia. We both asked her whether this was an introductory price and if it was only an introductory price, how long the introductory price period will be in place. She specifically told us that this was not an introductory price and that the price we were quoted is what the price is and it will not change in the near future. First lie. Therefore, based on the information that she provided to us, we rented the unit and reserved a second 10'x30' unit to move items over from other storage units we rent and were considering renting a third 10'x30' unit. We spent three entire days moving items over to the unit from our recently deceased daughter's house and filled the unit. Today, Alicia tells us, that the price quoted was for only the first month, the second month is free and then the price will return to the normal price, which is much higher than the price she quoted, but she cannot, or will not, disclose what the normal price is. As the general manager, it is not believable that she does not know the regular price for the units there. Second lie. She flat out lied to us when we asked her whether the price she quoted us was an introductory price or not. We would have NEVER rented a unit there if she provided the correct information that the price quoted would change to a much higher price in month three. Now we have to move everything out within two months. We requested to speak with her manager and she provided the first name of her manager, Dave, and provided a phone number to contact him. However, when we called that number it is only an automated system where we can only leave a message, it was not Dave's number. Third lie. Alicia also stated that she does not know her boss's last name or his direct phone number. Fourth and fifth lies. Beware of the lies and deception here. It is a shame that they build such a nice facility that has a pretty facade to cover up such terrible business practices. Do not be deceived by the fancy building or the lies they provide you. You will move your items in and then either pay much more or have to move your items back out. We have been attempting to reach the DM by leaving a voicemail and through the online chat without any success. With everything we are dealing with after our daughter passed away, they just kicked us when we are down.

From the owner: CubeSmart Self Storage of West Chester, OH offers affordable self storage with premium amenities…read more Our 9088 Cincinnati-Columbus Rd location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage

Great service! Very flexible on move-in and out dates which was helpful during our renovation. Felt…read morevery secure and well attended to

I have stored two trailers here for several years. Good value, easy ingress/egress. Never had any…read moreissued given I had outdoor storage.

It's nice and convenient but they raise your rent every 3 months and they don't have access to…read moregarbage cans. So if you need to throw things away and their staff is friendly but not helpful. I would not recommend them

Thank you for being so kind to me everytime I need help. I will continue to come back as long as…read moreyou are here Bill ! Thank you !!!!!!