Four stars I would give 5 stars but they raised the storage rent too many times... it started at $1 for the first month and $300 for the following months - which I thought was reasonable- and I would have kept it -but it went up incrementally , $353, $383, $453 and to over $500 and that was no longer in my budget... So I had to leave... Other than that - the staff was nice and helpful - even as I ended my contract with them. The phone staff wasn't bad either. I now store my stuff at a place that doesn't raise the rents - that is why they lost my business. But while I was there - there was no leaks and no break ins and customer service isn't bad... read more

All of the hidden costs, which are non negotiable, was a bit too much! And was introduced to me after looking at the available unit and had set the key. My $105.00 fee turned into over $200! I was in a position that I either take it or I had no where to put my things. Oh, the girl was pleasant, but should have been straight up right off... read more

I rented a space here I've dropped stuff off thre times of those times I ahd negstive interactions with the infriendly staff that is more worried about getting off work then helping someoen feel confortsble here .. that is not a good thing to argue with chstomers about how long it will take I ahd 20 minutes till closing snd th worker said I only had ten minutes left when it was actually 20 minutes needless to say I was done in 7 minutes that's not God serbmvide read more

Had a very pleasant, easy experience when getting a storage unit at this location. I got answers to all my questions and was in and out quicker than I've ever experienced before. Aisha is extremely friendly and helpful. Moving is always a pain but this might be the easiest one I've had in the last 10 years, and this part of the process is what made it so. read more

Aisha has been beyond helpful since I have been renting my storage unit she takes time to explain things to me and literally breaks it all down for you if you have any questions at all. She is very responsive if you leave a voicemail. I feel more then secure that my stuff is safe here with no question! I would definitely recommend this location if your looking for a unit. Also the district manager Heather is great she is very prompt in returning phone calls and very patient. They have both made this experience much easier for me! read more

Extremely disappointed with the customer service. We were told PS required insurance on the unit which we payed an additional $11 per month for that was supposed to cover up to $3000 worth of damages. Fast forward 6 months later moving our stuff out of the unit we find that our things were covered in rat feces and urine. They also chewed threw the wiring in my $1300 refrigerator which is now trash, told the property manager about the rat problem she shrugs her shoulders and said "yeah, I know!" Then proceeds to hand me the pamphlet from the insurance company and urges me to call them. I call them put in a claim, only to find out "oh sorry, we can only cover $250 worth of damage due to vermin" that's after you give them blood and hair samples and show proof that the item is yours. Definitely won't be storing with PS in the future. read more

Let me start by saying I have never had the worst customer service experience ever until I went the Public Storage on Humboldt St, in Vallejo. First I call to hold a 5x5 unit which I was told would be 8-10ft height perfect for my things. Upon arriving I was greeted by the facilities manager, Desi. She took us to our unit and as we walked the facility I noticed the grounds were disgusting. Trash everywhere, the whole place needs a power washing. We entered the elevators which had the ever delightful smell of urine and sweat and arrived at our unit which much to my surprise had a slanted roof cutting my storage space by more than half. This was not what was described to me on the phone. With no apologies for the miscommunication and nothing but a shrug she then takes me to another unit. As we walked the halls, the floors creaked like that of a run down building and to top it off for ventilation there are vented holes in the floor with a clear view to the floor below! This is what $147 a month gets me? We return to the office where she runs through policies and then demands that we show her the lock we will be using which I thought was strange since you know...I do pay for the unit that you are suppose to ensure is safe. Break ins a problem here? The straw that sent me out the door was when we once again in her militant tone demand I get PS insurance for the unit. I tell her my home owners insurance covers everything and she says well if you don't have the on you now then you will have to get our insurance. And with that I took my business elsewhere. I shall never set foot here again. read more

Do not store your things here. In a mater of three months I had my unit broken into. Not only my unit, but 2 others as I was told. My unit is indoors and upstairs, and yet nobody can find out who broke into my unit. Not only that, but less than 2 months into my rental they decided to raise my rent 13 dollars. All I have to say again is, DO NOT STORE YOUR THINGS HERE!!' read more

the storage was clean and nicely sized. A lil bit confusing with the instructions in the email but I eventually figured it out. Would recommend this storage company to friends. read more

Worst Managed Public Storage Ever! The electric gate was broken for weeks, and the manager refused to open during early morning or late afternoon hours, forcing me to take time off during my working hours to gain access! Next, the manager refuses to refund the late fee after making my payment only one day late, even though the person who setup my account failed to enroll me in auto pay... that person was covering for the manager during the manager's vacation, but the manager refused to provide restitution for that person's mistake... Time to complain to someone that actually cares about customers! If you want good customer service, stay away from here!!! read more

Really pleasant experience with this location. The location manager Desiree always made sure that my needs were met. Def would recommend this location to anyone needed to store your goods. read more

I liked the fact that you need a code to get in. Sometimes I saw suspicious people hanging out in there like waiting for the gate to be opened by someone else. It was scary and since they are understaffed and most of the times I went there, nobody was there, I couldn't express my concern. When I needed to use the restroom or to ask for the cart to move my stuff from the storage to my car, I couldn't. That was very inconvenient. I didn't have my unit broken into or anything like that but I noticed they don't have automatic lights for the hallway so when you go in you need to have a lamp with you to be able to see better. I guess if they hire more people to make sure there is always somebody there to help the tenants that will be a lot better. read more

This place is amazing staff so helpful and great attitudes always asking if we need anything or how they can help always has a smile on there face facility is clean and great parking read more

I want to thank the employee who works there, Arif went with me through all the process and explained it to me with professionalism and is very knowledgeable , Arif went above and beyond my expectations, Thank You! read more

The customer service here is amazing. My grandmother wanted to rent a storage unit but was unable to make it in the office. Desiree went above and beyond in meeting my grandmother in the car to explain leasing options, contract and prices. She got my grandmother's permission to allow me to view the storage on her behalf. Desiree made this process less stressful and easy to understand. She explained the promotional and how it applies to certain units and unfortunately it didn't apply to the one my grandmother chose. Anyways, thank you Desiree for all your help, knowledge and patience, it made the experience that much better! read more

I've intermittently rented storage lockers here since 2006. My dealings with Desi (facility manager) have always been fruitful. 1. Never had anything stolen from my lockers. 2. Always dealt with professionally. 3. Manager is no nonsense, which gives me confidence my stuff is okay at this facility. I had a situation where this facility's available locker would not work for my possessions, so the facility manager used their database to find an alternate location...it worked out great. The only thing here is parking, there aren't enough spaces directly in front of the facility, but that seems to be the norm for businesses like these...otherwise I'd give 5 stars. read more

I have been a long time renter at Public Storage with no major issues, however, recently I was approached by the onsite rep regarding my using the bathroom to change clothes, for whatever reason. I found this "warning" "dont let any of the other staff see you changing clothes in there" to be ridiculous- i was taken aback since I have not only never heard of such a thing, i have never taken too long as to cause an inconvenience for anyone, i have never made any kind of mess or actually done anything to warrant such. I contacted the corp ofc to ask for clarification on this. My understanding was/is that as long as I am a tenant in good standing and have access during access hours what could be the real issue? I was expecting corporate to respond w/something like....as long as the bathroom is available and it is during office hours.....& thank you for being a customer-( there is no access to the bathroom after office hours, even though property access IS available past office hours.) Instead, I received an email, reminding me of my contract- basically saying that i can only use the facility for the storage of my items. So, while I am there, I cant use the bathroom? Or if i use the bathroom, I am regulated to bodily functions and nothing more? Mind you, there's nothing in the contract that stipulates what one can or cannot do in the bathroom; annnnd how/why would it be Public Storage's business? I replied: Understood, however, as accessibility permits, while on property, i may use the bathroom....whatever i do in there is my private business, whether it is to use the facilities or to change from one outfit to another.  I will continue to use the the bathroom for common uses as there is nothing in my conttact that states otherwise.  Furthermore, it would seem that the staff at public storage would have better things to do than to monitor the bathroom rituals of customes,  i have not once heard of any business, particularly to which i pay money to access, dictate the goings on in a bathroom.  If a problem exist to where you. experience occupants clandestinely living onsite, it would be at that time that someone addresses that issue.  In the meantime, as access allows or need dictates, I plan to continue to utilize the facilities as I have been.  Since I have done nothing to abuse the privilege of using the bathroom, as a renter in good standing to deny my access to the bathroom, for any reason is breech of contract and discriminatory.  I must say that as DM, I find your response to be insensitive, not a very good ambassador of Public Storage; changing clothes, in the bathroom? I am a long term customer w/PS....I will, however, reconsider my storage needs and options. Sincerely, Sp On Friday, July 27, 2018, 2:12:35 PM PDT, Verna Hutsell vhutsell@publicstorage.com wrote: Good Afternoon Sharon,   In your rental agreement under Use of Premises and property and compliance with law.  It reads that the Occupant acknowledges that the Premises is to be used for storage use only.  You may obtain a copy of you lease agreement at the property where you store.  Thanks!       Verna Hutsell | District Manager Public Storage - Trusted Nationwide Since 1972 Office: (707) 595-8472 x3276 | vhutsell@publicstorage.com read more