Sometimes short reviews are better. So, not the details but the FEELINGS will be expressed as short as it can be. Do not rent a unit here! I am actually talking about the whole regional management not only this office but starting from the office manager Erika, plus Grace and Nathan from the corporate office are literally people that you'd call evil and haters, no sign of human, empathy or positivity. There is no simple way to express what they did to me but it's so ridiculous that I don't want to even want to start. Basically they took my extra $100 which is not my point here but it's about the whole experience and attitude. They intentionally blocked my access even after they took my money to keep me waiting for another 30 mins and now I am already late so I am writing this review at the parking lot. I don't know what else can be done to this kind of gang and thief minded people since they are crooked from the corporate, but I am hoping the new world order will bring some empathy and fairness to these old school ways they used to suck people and then also feed from it when you get upset. You can see it in their eyes when you start to get upset, they start to get elevated. I cannot express it enough guys. Disgusting Ridiculous and Unfair. Evil is exactly this. Sick disconnected people serving the dark, sitting as robots at their desk to suck your energy and enjoy saying no when their understanding is being asked. Erika. Disgusting. Nathan. Ugly. Grace. Inferno. I don't think they are alive but just existing. Oh Jasmine, she always tries her best to be positive. Oh by the way I said Regional right? Not National. I also said short, right? :) I am also planning to promote this more on the social media as much as I can so if you guys have ideas reach me out to eliminate these suckers from the scenery. read more

PLEASE DISREGARD MY REVIEW FROM 12/5/14!! That was written immediately after I signed up. Now I know THE TRUTH about Public Storage. They are a "rip off" bait-and-switch company. DO NOT DO BUSINESS WITH THEM. They lured me in with a contract, and then RAISED MY MONTHLY RENT OVER 20% a few months later. They mailed this little post card (that could be easily overlooked) that on the 1st of the following month, rent will go up over 20% (from $585 to $700), and this was JUST A FEW MONTHS AFTER MOVING IN. Public Storage gets you to store your things and once you're in, they jack up your rent, knowing that you certainly did not intend to have it raised 20% a few months later. They use the word "adjustment" in their contracts and argue that it allows them to do whatever they want with your rent, whenever they want. They trap you. Erika was the woman who baited me in the first place. I then wrote a "sterling" review of her and the company (at their urging). I guess I should have waited to write that review, but I NEVER suspected Public Storage would jack up my rent by over 20% a few months after moving in. Also, I have called them to complain four (4) times since receiving their post card notice, and THEY HAVE NOT RETURNED MY CALLS. EVER. This is a dishonest company who tricks people into signing up and then they slam them with a near immediate rate increase, relying on their "adjustment" language. DO NOT DO BUSINESS WITH PUBLIC STORAGE!!! BEWARE OF THIS COMPANY. I am presently considering a class action lawsuit against Public Storage to protect the rights of consumers who are getting duped by them. And ugly, dishonest business. STAY AWAY. read more

BEWARE ! This is a warning to all the people that are looking to store their belongings in a supposedly safe place with video surveillance cameras. Public Storage claims that they have video cameras, and they have never had any thefts or burglaries but on the contrary I have been a victim and my unit was BURGLARIZED. There is NO safety at all. I had a very large storage unit but unfortunately my unit was BURGLARIZED, so I feel very much violated. There was no records of a video footage. When I requested for the video footage the regional manager that happened to be there that day said I can not give it to you .The police needs to request it. The head manager avoided giving it to me or the POLICE. HE even accused me by saying that maybe someone I know did it. To make a long story short DON'T give your business to them, I found out from LAPD that there has been many THEFTS and BURGLARIES. Within the past year alone 7 BURGLARIES including mine have occurred ONLY in my location, today I found out there has been a lot of other burglaries in other locations . I hope this helps. read more

The staff is friendly enough, but the rates are ridiculous. I found comparable storage in the area for $100 less per month. I asked for a rate adjustment and, well, I got one -- $24. There are very scary people living in this building. I am terrified to go there alone after being confronted by a "resident" who resembled a zombie. He was obviously drugged out, standing around looking at his feet for an hour, swaying back and forth, wearing dirty, torn rags. My boyfriend always comes with me when I need to get into my unit. This place is UNSAFE. Other than that, the building is FILTHY. My previous storage unit by The Grove was immaculate and the building constantly being cleaned. Now, I understand why they gave me a crazy discount for giving a positive Google rating BEFORE moving my stuff in. I need to store for about 3 years. I won't be giving them that money. If you're looking for safe, clean, affordable storage, THIS IS NOT THE PLACE. read more

Good Afternoon, My Name is, Nichole Angelic Jackson. I chose Public Storage, because it was faster And easier, than anything else, that I could Think of. Fast, belongings safe, affordable, and Convient. Thank You Remik and Erika, True Genius. Also, Their Auto Pay Plan, really, is a good Idea. Sincerely, Nichole Angelic Jackson MJJ PRODUCTIONS COMMUNICATIONS Santa Barbara Business License Tax Certificate #051559 EvenStreet Productions, LTD. (Consultant) Nickkijackson@yahoo.com read more

This is one of the best Public Storage facilities not only because of its convenient location off the 101, but because of their excellent customer service. In particular, Rafi goes above and beyond to make your storing experience go as smoothly as possible. I've used a lot of storage services and I highly recommend this one over the others in the area. read more

Rafik was AMAZING and super helpful and made my storage experience easy and seamless, exactly what I was looking for during this chaotic time of moving house! He was honest and upfront about all the costs involved, which was much appreciated! Would highly recommend as your go-to storage place! Rafik rocks! read more

Rafik and Erika were very helpful. They showed us several spaces, and made sure we were completely satisfied:))) I will recommend this location and the staff to all of my friends and neighbors:))) It was a great experience, and they gave us a very reasonable price:):) read more

I have been a customer of this location for almost a year. Rafik and his team are great - responsive and always there when needed. The facility is spotless, safe, well lighted and in a great neighborhood. Highly recommended.! read more

I am so grateful to Rafik for helping me out during my move. He was extremely competent, professional and kind. He explained everything very clearly and was wonderfully supportive during a very stressful time. read more

Rafik helped with an issue I was having even though he was already clocked out, and was about to head home for the day. It's good to know that there are still some good people in this world. Thank you. read more

I just started renting at Public Storage and Raquetta was more than helpful. I've never rented out a storage unit and she made it so easy for me to do the paperwork. Recommend coming here!! read more

This public storage is awful. A girl named grace Kim is the district manager. She's unbelievably rude and you should take your business to ANY other place than public storage. read more

Rafik was very generous in providing information and hospitality! Very thorough in explaining the procedures and made sure me and my business was completely taken care of. read more

To Rafik and Erica! Thank you for excellent service the last 5 years. You both have always been extremely helpful whenever we need any assistance. Keep up the great work! read more

Rafik was amazing and the customer service has been Superb! They go out of their way to help. The place is very clean with amazingly friendly staff! read more

Very good people, Rafik and Erika are the best. They took care of all my needs and are very helpful. I would recommend them to all my friends. read more

Good people Rose Or Jose Thank you so mich You are Awesome very nice people and very friendly, thank you so much read more

Thank you to Jared for being extremely helpful guiding me through the process of public storage. 5 stars!