They're always available to personally help and if busy always get back to me. Have been working with them for years and will continue to do so. Property is clean and well maintained. read more

Storage space for rent this is a picture of the units that are available there. They're stacked up to three stories with a huge elevator and provided carts for putting boxes on in large materials very secure and easy to get in with the code and feel safe they provide you with a walk that is secure. The entire unit is very clean and really a nice atmosphere. The staff is nice and generally I really recommend this place for storing either materials during a move for any valuables. Access is very easy loading and unloading generally is not a problem. Units are extremely clean and the small ones are pretty pretty large. Awesome awesome price gonna be happier thanks extra storage space company! read more

I've tried a few storage companies in the past and extra space has been the best by far. The facility is super secure and the manager, Roxanne is awesome! read more

This review is for back at the beginning of summer 2024. I had a great experience. Easy and to the point. My concerns and questions were taken seriously and answered. Roxanne Bishop (the Store Manager) was very helpful. Appreciate the attention to detail and professionalism. It's been a few months, communication is great, my storage is secure and believe me, I have had some pretty bad experiences with storage facilities. Thanks for making it easy. read more

I thought I had found an ideal storage location for my stuff. The customer service was good and the facility was clean and well maintained. Then I found out about their unethical business practices. I rented online and I took advantage of the "web special" rate. I had no idea that it was a temporary rate until I got a postcard notifying me that they were nearly doubling my monthly rate. I never saw any indication that it was a temporary rate. I certainly didn't see the new amount. Had I been notified that it was nearly twice as much, I would have rented elsewhere. I'm sure they'll say it was indicated in the fine print on some page in the agreement. A customer should never be surprised by the terms of the agreement. They are clearly trying to hide their bait and switch tactics. Very disappointing. read more

Roxanne and the rest of the employees here provide really great customer service. She has gone above and beyond to make us feel like valued customers. Had a storage for almost 3 years here and it's very secure and clean. Thank you guys for all your help :) read more

It's a great location . But they doubled my rent fee . Which is insane . I been having a storage there for more than 2 years and I was a little disappointed paying $280 a month on the 3rd floor . It's always nice and clean just the price on it . I'll be taking my stuff out soon read more

This place is perfect for storage and cheap I loved it I would be recommend this place it's clean and great security fence read more

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Great place to store your stuff! Staff is responsive and they do what they can to help... facility is well kept! Thanks Roxanne ... you are the best!!! read more

Manager and staff friendly and helpful. The location is very secure and easily accessible.

Roxanne is a rockstar! She is always super kind and helpful. This is our second unit with Extra Space. We are so delighted with our experience. Best possible human being they could have hired for the company. read more

Excellent customer service! Thank you Roxanne and Jared! Competitive prices with clean and well kept facilities read more

First and utmost, the Assistant Store Manager, Maria Torres, was very kind, patient, honest, and helpful with our process today. My 5 goes to her. Second, the facility is clean and spotless. We've been using their Sherman Oaks location for the past 10 years and I can assure you that the management take great care of their facilities. Unfortunately,the Troost location is surrounded by homeless people, but sadly every single corner of Los Angeles is occupied by them nowadays! I will update my review with their services as time goes by, but I hope they will continue providing excellent service and keep their facility clean and safe at all times. read more

I have yet to have a problem with storing my things here , My stuff has always stayed where I put it Prices have stayed the same I love working with this company read more

Roxanne was very helpful and made my experience very easy! definitely recommend this storage place !

I originally got the unit on a really good deal, and the hours for being in the space stayed open till 10:00pm, which was great because I work in film and sometimes I need to get Into my set stuff late at night when I get off set. About two months after I moved in, they changed the hours to be 8:00pm shut off which means I can only go when I'm not on set, which sucks. Then they started raising the rent, twice. I had some issues with my autopay, the card got stolen ( not the issue of this business) so I called with the new card Info right before I left the country for a month. I came back to a Lien notice because the associate hadn't charged the new card when I gave it to her and then I didn't have cell or email access cause I was in Indonesia in the jungle. When I called to get it sorted they still tried to charge me for the lien fees. It got sorted but then when I went to use my storage unit, there was still the extra lock on the door to keep me from getting into it. I had to call and get someone from the front office to come unlock it. Unfortunately, it was just a series of bad events that all happened to me so I chose to move out. The facilities themselves are fairly standard. The bathrooms are up near the front office so make sure you go before you get to your unit. Elevators are in good working order. There's never enough rolling carts for moving stuff but that's normal anywhere you go. Parking spaces are hard to come by during the weekend and afternoons so be prepared. read more

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* their business model. read more

I've been with Extra Soave storage for a year. It's indoors air conditioning. Secure key pad locks. This place goes a live and beyond. Especially Eric, anytime I had a problem he helped from payments to access. Comparing Extra space to Public storage. Public storage is not even as the same league as Extra Space. 5 stars for service cleanliness and most of all helpfulness read more

Extra Space Storage - Service center - Self Storage Near Me - North Hollywood, California

I hadn't been to my storage space in quite some time but when I arrived today, I was delighted to see Roxanne is still the Manager. She is always so friendly and outgoing and her knowledge and kindness speak volumes. This facility is always immaculate and she keeps a very watchful eye on the security too. It's nice to see she cares about her job and their customers! Kudos Roxanne! read more

Great location. Very clean and welcoming. Roxanne was so nice and very helpful. Would definitely recommend to anyone looking for storage

I cut a deal with this company for a one year fixed price rental. They took the money from my credit card. When I received the actual Rental Agreement, it not only did not acknowledge that my price was fixed for one year, but it said they could change my price with 30-day's notice. I contacted headquarters. I contacted the local management. No one was willing to give me anything in writing that would support our agreement for a 12-month fixed price. They gave me my money back, but how can you trust this company? read more

The Extra Space Storage facility (on Troost Ave) in North Hollywood is amazing. The facility is very secure and the surrounds are very clean. Best of all, the prices are very competitive. I was especially impressed with the customer service from Erick. He was very thorough and knowledgeable about all the questions and concerns I had. Highly recommend this place if you are looking for a storage facility. read more

Today we leased a storage unit from Erick at ExtraSpace North Hollywood. We could not be happier with the service. Erick was very thorough and detailed throughout. Having rented from SafKeep and PublicStorage for more than 20 years I cannot say enough great things about this ExtraSpace- their cleanliness, professionalism and service. read more

Absolutely best place for storage, friendly staff! Maria specifically is a lot of help and this location is incredibly clean. Love doing business here! Highly recommend. read more

I recently rented the unit. So far the experience has been good. The process was very easy and the customer service, in person, was great when i came across a technical issue. I guess my only "ehhh" moment is parking when dropping off items and having to wait a while for a cart. It could be because it was a weekend. But overall it has been good. read more

I just rented a unit at this facility (online) yesterday, by today I had already received a call as to coming in for a tour, my husband and I met with Kaveh, he was extremely personable, professional and nice! I highly recommend this facility and look forward to moving in next week! read more

Great customer service provided by Maria, couldn't be happier ! Took the time to give me a quick tour and make sure that the storage was the right one for me. Thank you. read more

Roxanne is the absolute best, super easy and great service! Highly recommend this location, best deals and super clean location.

Raised my monthly payment without a notice,gave me a ridiculous excuse why they didnt email me the notice, Somtimes they lock the gate at 6 pm ,again without any notice or emails. This place is ridiculous. read more

Great experience! Have been there 1 day and met 2 people and Hector helped me at the front desk!!! He even walked to my locker to help with installing lock. Close at 8PM which is nice and keeps the lockers safe. read more

I highly recommend Extra Space Storage, specially the one located at 6880 Troost Ave, North Hollywood, CA 91605. All associates at that location are very polite, caring, welcoming, professional and knowledgeable. Unlike most other storages, they provide the best customer service. They always go above and beyond for their customers. Thanks to Roxanne and her Management, my moving process was completed promptly and efficiently. Once again thank you Roxanne (and the manager at that location) for all your help. read more

Well. When I first got my month to month rental lease. Not one word was said about the price of my unit fluctuating with a market value. I was under the impression my 181 dollar price was locked in for my month to month. No where in writing nor verbally was I told or informed that my unit price would increase by nearly 35%. From 181 to 243 ALLLLLLL THAT with out 1 single notice mailed to me or a phone call maid. Not even an email about the price hike. When I messaged customer support and inquired about why the price went up. They told me they had mailed me a notice stating that they planned on hiking the price but I never received any notice. There customer service rep told me that they looked up if they sent one to me and that they on fact did. UNFORTUNATELY it never made it to me. Blame the USPS not me. Also we do have an online message center but nothing was sent to me their either. Bad customer service if you ask me. Other than that the facility is great just surrounded by garbage on the outside. The people there helping are nice and they just made a mistake. Which lead to this bad review. I have no choice now but to pay the elevated price. Believe me though I'm looking around. Just be careful and get EVERYTHING IN WRITING. ALSO check in with them to see how or when they feel like they're going to price hike ya. read more

One of the best places to rent a space in my opinion. I have had really Good experience with the staff in person and as well through the phone they are professional and willing to help when their help is needed. Specially Maria I just want to say Thank you to you and to the Entire Team! Prices are very affordable as well which is another Huge plus. read more

These place is a scam! They get you with good rate, but charge you any price they want!! In few months they raised the payment few times , last payment is a double of what I originally signed up for... This is a joke , not sure how they are still in business read more

I rented a unit in August of 2021. the unit and facility was nice and clean as this is a newer building. Came back once in oct to put more things in the unit, nothing unusual or sketchy. I came back in Jan 2022 to a facility that reeks of urine, people hanging out inside and outside of the facility. And to top it all off I come to my unit with a new lock on it, odd. I call the front desk n sign a waiver for them to break the lock. They open it and I see that all of my things are missing. They're only offer was to move units and give me a new lock but what does that matter if your things aren't secure. Moving units literally makes no difference. save yourself a headache, keep your belongings safe and do not store them here. the place is declining fast read more

I got a storage unit a couple months ago. Now all of a sudden I get a notice in the mail they're increasing the rate by $30 a month. After two months. Almost feels like bait and switch. I emailed them and asked them to have someone contact me so we can discuss it and have not heard a word. If you're pricing units then you should look past extra space storage, unless you want them to jack the price up right after you get your unit And not respond when you asked to speak to someone about it. Very unprofessional read more

The new facility in North Hollywood on Troost is excellent. All new. Eric helped us out and was great! read more

I've been renting storage units for about 15 years now all over the San Fernando valley. This place is clean and secure with the best prices around. The employees are friendly and helpful. I have been here since they opened and they did have a little issue a while back with people coming in when the gate opens but they have it all under control now. Clean and reasonable prices. Best storage unit I've been at. read more

We literally were told this place was safe and always taken care of. 1st day we showed up it was clean and quite. A week after we started moving we noticed sketchy people just parked and waiting and would never put in their codes in the panel but walk in behind people who do put their codes in... and noticed people would just be walking around the storage isles looking sketchy. On July 4th 2021 my wife showed up and noticed our storage open and everything dis shoveled and items missing.. we called the cops and the nice lady working there that day and she check every storage on The same floor and found half of our stuff in a random locker which had other peoples stolen items .. the the lady working that day ask if we wanted to move storage lockers and we said yes until she said it would be more expensive and when asked how much it was $100+ more and they called it a convenience fee even after we just got robbed... so we just moved out and cancelled out contract. When we called them to let them know that we officially moved out they gave no sympathy or said any apologies and could care less.. I DONT RECOMMEND THIS PLACE AT ALL.. read more

Great facility. Love the security and amount of checkpoints you have to go through, it is very safe. The staff is all very kind and accommodating with great customer service and it is clean. The hours of operation are also very good. read more