Terrible customer service and wasted my entire day. My reservation canceled without notice, no email, nothing. I was spoke to various agents and was only informed that my reservation was cancelled RIGHT WHEN I SHOWED UP at this Vanowen location, after going to wrong location just 5 minutes before. you will find no one at these offices, the property manager roams around and there is no way to get in touch. One agent said I had to make an appointment. How exactly? They couldn't explain. Save yourself the trouble and find another company that has actual live person/ front desk that can help you. read more

First off, reading these fake reviews from May is hilarious, they don't have front desk people anymore at these places, you have to call and make an appointment, *spoiler alert* no one ever actually picks up the phone, they're 50/50 about returning your calls. So I have been a renter here for two years, and recently reported them to the BBB just to get a response from the manager. This facility has repeatedly singled me out, engaging in what appears to be borderline discriminatory practices. In August, while unloading my belongings in the morning, I was aggressively confronted by someone identifying as an associate who berated me over two instances in which I left at 21:30 and 21:01 in the same month, the hours of operation at this site are 06:00 to 21:00 daily. I was deeply offended and explained that the 21:01 departure was due to the facility's own application failing to connect via Bluetooth to open the gate in a timely manner. I advised him to review security footage, he then made a sarcastic response, threatened me and walked off, I think Jose was his name? Following this incident, I attempted to contact the manager regarding the associate's behavior, but my calls were never returned. More recently, I discovered that my access hours were unilaterally restricted to 09:00-18:00 daily, despite my app still displaying access between 06:00-21:00. I was never formally notified of this change, and it has cost me both time and gas, as the facility does not even adhere to its own posted hours in my case. Attempts to reach corporate have been ignored. The on-site manager is consistently rude and degrading when I speak with him. He claims, "Before your hours were restricted, you had been notified twice of your departures past 21:00," yet has failed to provide any documentation or proof of my acknowledgment of such notifications. This facility frequently participates in passive aggressive treatments and defacing personal property showing blatant disregard for even the most basic respect for their customers. This facility has ongoing issues with individuals sleeping in units, active intravenous drug use on site, and theft, patrons will frequently bring Dremels and bolt cutters and break into units after the place has closed, yet they refuse to install cameras inside the facility. I myself had a homeless individual with psychiatric ailments living in the unit above mine and presumably still there in unit 1077-A who came in the building, saw me accessing my unit and using the metal rollaway stairs as a makeshift desk and proceeded to ignore my use of them and kicked my belongings off as he climbed up to his unit. There was one instance where I was there late at night around 20:50 and some of the......'patrons' who reside in the rafters above were messing with me and found it comical to make loud sharp 'bangs' up top to try and scare me. I am a licensed drone operator and took my mini up top to see and confirmed at least two people residing in the rafters above, by way of proxy also having limited access to all storage units thanks to the gaps in the shelfing, so basically whatever they can reach by squeezing their arms through those gaps they will grab. To combat this as of last week they changed everyone's access hours to 08:00 - 17:00 yet still charge us our full rental price. I have rented from public storage before, this is not their common practice, and why this one gets to make their own rules, harass customers, and impose dictatorship rule is beyond me. Not worth the money not worth the time. read more

See all

Terrible place! Rude staff on 7/12/26 I went in to move some things and some how one of my plant nutrient chemicals spilled and a couple of my things were ruined, instead of putting the things into my car I decided to take them to their dumpster, it was early so I thought the dumpster was locked because it was business hours so I set my two ruined speakers and a folded down tent infront because I didn't want to put the chemicals in my car. There was no other trash can for customers. I later got a call from and extremely rude woman around 1020am telling me I need to come back to move 3 items that could have easily be placed in the trash can then she immediately added a 250$ charge to my account, mind you I've had this storage for almost a year and never was a problem, can't believe the extremely rude lady wanted me to come back and move 3 items. If I worked there I would have moved the things into the trash myself once I got there and was able to unlock it instead she called with an attitude and added the charge to my account immediately, she was unprofessional and very immature, I don't advise anyone using this storage location. read more

I walked Jan 20th 20205 12pm in all happy saying hi, he put his finger up cause hes on the phone like what? No hi no nothing! Then im standing there, apparently he's being yelled at for all the extra fees added to his contract! The reviews are right! They suck. & will rob you look else where seriously not worth the inconvenience. Horrible company! read more

Public Storage - Horrible customer service!! Horrible company - Self Storage Near Me - North Hollywood, California

I want to personally thank Haden for his incredible professionalism and genuine care. I accidentally dropped my card holder with my driver's license inside into the elevator door gap. The very next day I had a flight to another state, so the situation was extremely urgent and stressful for me. Haden took this seriously right away. He clearly explained the urgency, the possible emergency service process, and potential costs. But instead of just following a standard procedure, he went above and beyond to find a faster and smarter solution. Thanks to his effort and dedication, I got my driver's license back the same day and was able to catch my flight the next morning. That level of responsibility, calmness under pressure, and willingness to truly help is rare. We need more professionals like Haden in every industry. I also want to say that this storage location consistently has an outstanding team. Every time I call, someone answers. If they miss a call, they return it. They explain everything clearly, help with any issue, and genuinely care about solving problems. I even had a situation before with lost keys, and the team handled it quickly and professionally. The facility is always clean, organized, reasonably priced, and very well managed. Highly recommend this location and especially Haden. Thank you again for turning a stressful moment into a smooth experience! read more

False ADVERTISEMENT! They sponsor an offer for $1 for the first month, then when you try to reserve the storage unit, the offer cannot be applied. I called and they say there that is no offer, no explanations given. read more

Public Storage - Advertisement - Self Storage Near Me - North Hollywood, California

They literally lock the doors while you're still there and even though you pay a ridiculous amount of money to keep your stuff there you can't access it when you need to. I will never use this company again. read more

Big shoutout to HADEN! Loved my experience here at this public storage unit. Moving can be tough, but Haden made my moving experience pleasant. There were multiple times I needed help, and he always had the answers. Don't overlook this location! read more

Haden is a super good employee! I've been to many public storages & he was by far the most helpful!

Bait and switch. Low prices go up within a couple of months. And you don't know about it. And they know they probably have your in a corner and seem to practically enjoy it. Temperature control is non-existent as well. read more

Great storage location ! Not only its brand new but the service is wonderful. Haden and stephanie went above and beyond to help me out. There's no other better place than this location read more

property was clean and staff is very nice recommend this place to anyone that needs extra space

Great promotion they had! Very easy to request a reservation online. Got to the public storage and met with Chris who was nothing but professional. He was courteous and kind and so helpful! The place is very clean and felt very safe at the facilities. read more

Super easy. You can open everything with an app on your phone. I feel like my stuff is absolutely secure. Worth every penny.

warning! once you have moved in the rent will increase 35% after 6 months! bait & switch. dishonest and deceitful.

Haden was quick and awesome! So informative and helpful! Top notch customer service. The property is new and clean. read more

I was moving on my own and it was incredibly challenging until I stumbled upon Logan! Thank you Logan for being so kind and helping me move in smoothly. I appreciate you! read more

Im a new tenant at this facility. Over the last week its been very uncomfortable to try and access my unit because the property is allowing a homeless person to live inside of his unit. I have brought this to their attention multiple times and they continue to allow it to happen. I am concerned for my safety every time I visit my unit because this person is always lingering right by the load in door. Ive reached out multiple times to Tom the supposed manager but he hasnt gotten back to me. I guess my safety concern just isnt that important to PUBLIC STORAGE. I would rent elsewhere like accross the street where they take concerns like this seriously. read more

I called this morning to inquire about two units available in Vanowen . WTF, I was transferred to an office in Virginia. read more

I'd recommend this place, everything went smoothly for us during our move and they have a good facility with good customer service.

Very professional. I was able to choose from different options that were convincing to my budget.

1 star is because I must submit a pick, North Hollywood public storage , was the worst experience I've ever had. Pandemic and a car accident I losses my home packed everything up,one day I was u loading my car after the holidays. I was basically told I was loitering, and I need to hurry up front of other customers later that day I had a car issue and I was unable to get it off the property in time with help from the worker there I was told it was OK the next day I received an email saying please don't be late again. Well after they charge the card that I did not give them consent to do the abandon the contract, and I was unable to get my stuff. they continue to charge my card without allowing me to get in and get my stuff out, my storage was locked at 6 AM. I had a truck rented in with no one even showed up until 10. The trucks left and I was told due to the fact that the truck is not there. I am not allowed to leave with my stuff, nor will they unlock it. Everything is gone . I'm devastated read more

There is a manager here named Grace Kim, stay away from her and this facility. She is not a good people person and not a good manager. I'm surprised a corporate company like public storage allows her to work there. She's rude and unprofessional. Period. read more

Very good storage experience at this particular location. I was suddenly called out of town w out much notice and property manager, Eileen, conducted the process w extreme competence and speed. The whole process took only a few minutes and I was able to catch my flight. I will continue using this facility. Thanks, Eileen! read more

The location's manager was very helpful and friendly, and made the process of paperwork and moving in go quick and painless. She let my coworkers start moving stuff into our unit while she and I handled all of the paperwork. Another advantage to this location is that all of the units are ground level, and easy to drive up to for unloading and loading. read more

***UPDATE*** 6/1/16 The manager Tom has since reached out and provided a resolution. I'm happy to say the issues have been resolved. 5/31/16 Terrible service. They changed all the doors and locks and failed to notify me of this change. When I went to open my locker (I intended selling a piece of furniture I had stored) they said they lost my new set of keys! Since it was a weekend, they couldn't get a locksmith in until 2 days later. I had no access to my belongings and the manager was out of town. Called the manager with no answer or call back. Terrible service and unprofessional. I also request a lightbulb every single time I come and they always say they ran out and have to order more. Would not recommend. read more

Just wanted to write that I would recommend Public Storage in North Hollywood to anyone who wants to have a great experience when you have last minute moving decisions. Carolyn was a great help and the rental process was fast, easy and hassle-free...just the way I like it! Carolyn also followed-up to ensure the rental wss fulfilling my storage needs! Great efficiency! The only gripe is that the.storage closes at 6 pm. Otherwise, five stars! Thanks again! read more

What a terrible customer service, Brandon, the manager thinks he is the owner of the public storage, my cousin reserved a unit with $1 promo and when he went to get it brandon told him you can not get it for $1 because you had units before. I called to corporate office and asked them about the situation, they told me if you did not have units within last 7 days then you are eligible, then she called to the office and Brendon refused again. I am considering this as DISCRIMINATION, because my cousin does not speak English good, can someone explain how come the corporate office allows and the brandon does not. read more

Stop looking for a Storage company and come to this location!! Very well maintained and under GREAT management. Brandon was an absolute pleasure and diligently showed us various units with an exceptional presence and attitude. The grounds are very well kept and safely secured. Being a drive-up location, ALL units are accessible by truck, which makes for a much easier loading/unloading process. I'd say it's worth driving out of the way for. I made multiple calls to different storage companies and was overly impressed when I dealt with this location. Brandon, thank you for such a great experience, I wouldn't mind spending more time there! If only I had more to talk about ;-p You have an awesome presence and superb customer service skills. I REALLY liked you and we will recommend you any chance we get! read more

Awesome service from the front desk I wish I remembered her name (young girl with dark hair.) but she waited for me after hours since I HAD to get the storage that day. She even toured me around the place with no rush. I can't say the same for her coworker though she had quite the attitude. It didn't ruin my experience though since the girl helping me was so polite. I owe her one I really needed the help that day. read more

I was shopping yesterday for storage unit in North Hollywood area, in that they area within 2 miles about six different storage facilities that I went to public storage on 10810 Vanowen st. I asked to see two different units which is one priced at $201 per months, when I saw the unit I asked ifit is possible to replace weatherstrip, is it all worn out and nothing left of it.and it is pretty windy area in the unit is drive up unit. Joanne replied no this is old facility and we not going to replace weatherstrip, I asked again but maybe I can call somewhere before I moving it would be replaced so all dust not going to be flying into my unit, after my second request she said she will put the request but it's good take 4 to 8 weeks and that's probably not going to be approved. I went to see a different unit a smaller size and I was shocked even more you could see the pictures and be a judge if you want to bring your personal belongings today at the unit and I asked her after I pushed piece of mud to the side, I asked if this unit was cleaned and she said yes it was, I cleaned it. I said, but can I get different unit the same size she replied it's not guaranteed when you make reservations you get the unit whatever will be assigned to you by computer, so you will get whatever it's going to be, we don't know what you are going to get. I left being shocked and cold corporate office .One day later Tom Dickens called me saying word to word what Joanne told me. It is the old facility and we are not going to remodel for you, I said I am not asking to remodel the unit I'm just asking for you need to be clean and in move-in condition. Tom Dickens told me I should shop at other facilities this facility is old facility. and Tom is a district manager.if district manager talk to his customers like that how do you think he Teaches his employees to deal with their customers in the nice way being polite providing customer service being professional?if I would be spending $200 a month for the next three years that's about $7000 I would pay for that unit.you don't think there will be a profit to replace weatherstrip or clean the unit????? read more

Public Storage - Would you like to rent this unit? - Self Storage Near Me - North Hollywood, California

Johanna is the main girl there and very friendly and personable. My GF and I stored our stuff there for about 2 months. It was a safe, gated area and checkin in and out was an easy and quick process. You should bring your own lock as they do not provide them. I would definitely look at Public Storage again if I need to store my personal items. read more

The staff here is very friendly, and they have a security system that seems to rival the White House. So if you're looking for something that is SUPER secure and climate controlled, this place is very nice. The prices were a little high compared to some other storage facilities we priced out, and the staff, while like I said is very friendly, they're also very pushy. I felt like we were on a used car lot with the sales person wanting to sign the deal. On top of that, we wanted to check out some other places and said so, so they made a reservation for us at another Public Storage facility which was beyond disgusting. We went from pretty happy to horribly disappointed. read more

My boyfriend and I have been customers here for almost two years now. We have never had an issue and are thoroughly impressed by the customer service, especially by Omar. He is always so attentive and genuine. Their lockers are very accessible and the lot is always clean! (: read more

A very good experience renting my first storage unit. Johanna, the manager was pretty helpful. She gave me a detailed introduction and explained all the questions I had. The unit is clean and the property seemed really safe. Would like to recommend this place. read more

Very friendly and helpful and willing to put up with my indecisive behavior of not really knowing what size I needed. The rep Amber was VERY helpful and showed me several different sized units before I made my decision. Great experience for my first time using a storage unit. read more

I went to Public Storage last week and an employee named, Tania, helped me out. She was very helpful and answered all my questions. I rate this location 5 stars for their prompt service and excellent customer service. read more

Raquetta did an amazing job assisting my mom and I. She is very fast and sufficient when signing you up with Public Storage. She's knowledgable and knows what she is doing! read more

Today was a stressful day. moving is stressful for anyone! but Jim made it so easy. he worked with me (even though I was late) and was very clear when walking me through everything. very please with my experience! read more

This is for store 00309/Vanowen. I didn't actually store here (I decided I wanted climate control so I went to another branch at the time) but the front desk employee, Tommy, was absolutely wonderful. Even though I wasn't renting there he took time to answer all my questions and even direct me to another location. Excellent customer service deserves praise! read more