When you can take your money anywhere, why would you choose to pay to be treated in a condescending manner...beware of the tone in which they speak to you. The Public Storage on San Fernando treats people with respect. Do not use the Hollywood way location. I gave this woman three tries...forst question, She smirked at me. Second question she looked at me like I was stupid. Third time, She had such attitude , It was as if I had committed a crime and she felt that I was a lesser human. No thanks. I'll take my money elsewhere. read more

be careful. When rental increases happen, they mail a teeny tiny post card that you may or may not get. Look out monthly at your statement that they email you or your bank statements. They are unforgiving and WILL not issue a refund. "if we say we mailed it, we mailed it" "if it didn't reach you, not our problem, we mailed it" read more

I had a storage unit here for a year. The promotional rate was good...then went up to $411. Per month. This was a basic unit that didn't even have a light. So if you had to go late in the day you were in a dark room with a flashlight If think the least they could do is provide a light switch read more

I just signed up for a storage unit at the end of last week. I compared this place to 3 other storage facilities in the Burbank area and decided on this one. For 4 reasons... 1. I like that it's clean and spacious. Not just when you come in to park, the lobby and the driveway to the storage area. In comparison to the other places I looked at, this one looked the best. 2. There is a huge lobby area with everything you can possibly need from tape, boxes, mattress/couch covers, bubble wrap, etc. 3. The climate control throughout is nice as the other facilities I looked didn't have it. And finally... 4. Mary helped me find the storage unit for me and was super helpful. She never pressured me to take the unit right away and allowed me to compare and reserve online. She then helped me the next day with the paperwork. We haven't put things in storage yet as I got really busy, but will do so soon. If things change I will update my review. So far a good facility to rent storage at. read more

Public Storage - Storage unit. You can't see it in the photo but the door rolls down. - Self Storage Near Me - Burbank, California

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Oscar is helpful , really above and beyond. The location is easy to access and feels secure. read more

I concur with Deneh P. Today I received notice my unit is going up $70 per month, starting in 30 days. I'm a retiree with a fixed income and simply am being priced out. True it's very clean, secure and climate controlled, both Mary and Griselda have been very kind and professional. However. $604 + $15 insurance for a space is just too much. The rent being charged has gone from $377 in 2018 to $619 in 2022 for a 10'x15' space. read more

Went to public storage today to rent a unit. Martha in the front office was exceptional. Very Helpful I found that the unit was very clean and well kept. The front office was very clean also I am very happy to have found this unit. Thank you Martha for all you help today! read more

So far, so good! Martha was amazing and very helpful in explaining the billing process and moving information! Thanks so much!

I had a difficult time deciding what kind of storage unit to rent out but Griselda was so helpful and patient with me. She understood my needs and was able to provide exceptional service. read more

I had a unit at the Burbank facility on Hollywood Way for three and a half years and loved the facility and staff--at that time Mary was there and was always extremely nice, knowledgeable, professional and helpful. Fast forward another three and a half years and I found myself in need of a storage space again. I reserved a unit to check out at another location because they were having a special, but the place looked so sketchy that I drove right by. I am happy to say that I am back at the facility on H'wood Way, and Mary is still there! And still great--she went above and beyond to give me amazing customer service--I was in a jam and she made the time to help me out! She is so great, and the facility is still clean, safe, and well kept. I wish they were open later, but other than that, this place and Mary are THEE BEST! read more

Compared to other self storage places (including other PS facilities) this Public Storage facility has been pretty solid for the last 3 or 4 years I've used it. They gave us a good deal on a 4x10 unit upstairs and never increased their rates, or tried anything like that. The place is clean, access is secure, code entry all throughout. They offer some 24hr/outside access units, which is very useful. The staff have been pretty cool throughout. Only a few real annoyances for me have been when the office person is off helping someone with their unit or on a break or something and they lock the office door. This is problematic if you've given your ID to them to use one of the free carts there. And I sometimes wish elevator/inside unit access was later than 9pm, but again, this the norm for most secure self-storage places--with the exception being the few ground units that have 24hr access. The only other issue I have with this place is turning left out onto Hollywood Way can take awhile on busy days!! Overall though, those are pretty small issues compared to other storage places we've been to, so this little Public Storage gets a solid recommendation from me. read more

I have to say, it's my first time renting a storage unit, Mary and Luis made it so fun and easy!! I got a fun tour of the property and half off my first months payment! Mary was so sweet and helpful. She provided all the information I needed! read more

Public Storage - The wonderful staff - Self Storage Near Me - Burbank, California

This company is a scam.. they get you in.. you move all your stuff in...they they raise the rates... and you are stuck until you can move all of your stuff out. if you could do that easily, you would have never needed a storage unit to begin with. dont go here read more

It's my first time ever using a storage facility but Amber made the process such a breeze, from explanations about the process to which packing materials to use. Stellar customer service ! Thanks Alexandra read more

At first my experience with Public Storage was pretty great, however the rent was raised in the second year twice totaling a raise of 20%, after spending several days trying to talk to someone in customer service to find out how often rent was supposed to go up and how much, they tell me they don't know, rent can be raised at anytime with only a 30 day notice. When you ask to speak to a manager they tell you there is none, you have to leave a voicemail on another phone number and after two weeks nobody called me back. I now pay almost double what the rent is at comparable storage facilities in the area, now I will need to spend over a weekend moving everything to another storage facility. Let's not also forget that the Elevator is scary as hell, randomly jerks downward while riding in it, makes awful noises, I am just waiting for the day I get stuck in it. read more

The service provided is excellent. That being said, do not put anyone in the "in case of emergency" field. If you already have someone there, go to the office and ask them to remove it. If your bill is late for LESS THAN 30 DAYS, they send the bill to whoever is in that field. read more

Just recently moved into the city of Burbank and needed a local storage facility. After shopping around I weighed my pros and cons and decided on Public Storage 7 minutes away from. Couldn't beat the price bargain on the first month. Love their cleanliness and friendly staff. I specifically want to thank Sue for helping us out with the carts on a hectic night. She doesn't even know how helpful she was to us that night. I want to thank her for making us feel welcome. read more

Mary is soooo Fantastic. They were very accommodating and helpful. Very friendly and knowledgable staff. I was dealing with my company, trying to find storage space for upcoming projects and everyone was very patient and helpful. They gave me several quotes for several different options and did it all with a smile. I am very grateful for their help and expertise. Thank you for making this whole experience go very smoothly. Thanks, Steve McCroskey read more

Very accommodating staff - especially Amber and Caroline! Clean spaces. Property feels "safe" too read more

I have been renting storage from this location on and off for years. Always had great experience! Facility is clean and staff is nice. Very helpful and personable. Thank you!:) read more

This Storage location #08520 is a great location. Anthony was very helpful, professional, fantastic kind, and accommodating. Would easily recommend this location with such helpful staff and clean facility. I feel my belongings are in good hands here. read more

This is a great Public Stirage to go to . Always ask for Mary. She can definitely help you with your storage needs. Whether it is small or big Mary will take care of you with the best customer service one can get. It is not easy in the moving or Stirage time. Mary made it simple and rest assured that you are in great hands. I recommend this place highly. read more

Mary was so personable and went out of her way to help with our move. She stayed late for us when we could not get there in time. She is the best. read more

I was very impressed with this location and pleased with how secure and clean everything was. Jessie, the employee working this location when I came in to sign up, was very helpful and explained the setup and pricing for the storage units. He gave me a quick tour and demonstrated exemplary customer service all the way! read more

Mary and staff were nothing more than stellar in providing great, attentive, professional, and courteous customer service for the two months I rented two storage spaces. She created a slick touch-screen software program that enables for customers to efficiently enter in information to secure the space(s). Mary will walk you through the entire process of informing you how to enter, use, and exit the premises. Hats off to the most hassle-free experience a home owner could ever have. read more

1st month for a dollar is apparently a scam and doesn't apply to units "in the summer high season" or 5x5 units. I cancelled.

Awesome customer service at this location. Very informative. I had several questions and concerns and they were all clearly answered for me. Everything seems very secure. read more

I initially was going to rent out at the Glendale location. Jerry was super nice showing me a few units. He was also nice enough to help me check for a unit in the Burbank location which was closer in proximity to my move out location. I went with the Burbank location and my experience with Mary and Anthony has been great! Very good customer service! read more

I enjoy this facility a lot which, is why I go here to have Chis, who is a worker there help me with my payment arrangements for another facility. Wish I had stored here first. Either way great location and great staff. Keep up the great work. read more

I have been a customer at this location for over 8 years. The property manager, MARY, is one of the main reasons I have stayed with public storage. She is knowledgeable, professional, and efficient. Great service all around. read more

Omar and Anthony were super helpful. Omar called me to set up an appointment within a minute of my online unit reservation. Anthony took my family around to show us the unit and how to navigate the facility. The place was clean and well lit First rate! read more

From when I first entered the building, I was greeted and given help very quickly. Carla answered all my questions and got me into a unit that was perfect for me. The building is well kept and I feel my things are very safe and secure. read more

Anthony was great, made signing up a breeze. Clean nice facility.

The service is awesome, the facility is clean and organized, and I found to be overall amazing!

This is by far the best storage unit I've used in my entire life. The facility is implacably clean, everything works as it's supposed to, and the staff is not only very professional but also kind and humane. I give them 10 stars. read more

The manager of this place made us feel like family! Everyone is so friendly and kind, I felt very comfortable opening an account and storage unit here . So clean and no bugs, the climate is always at a fixed degree so I know my belongings are stored safely and won't be damaged. I feel safe when I'm there alone. Highly recommend this location read more

I had accidentally booked a storage unit at another public storage facility and within five minutes I had a new storage unit at this location. Both Mary and Anthony were fast, knowledgeable and friendly! Would highly recommend this storage facility to anyone! Best experience I've ever had getting and moving my stuff into storage! read more

Anthony hepled me with finalizing the the rental transaction and he was so courteous. He showed me the storage space I reserved and I wanted to see the bigger unit to compare and he couldn't have been nicer to show me the bigger unit so that I can make better decision. The facility is clean and very secured. Anthony and other staff I spoke with are very professional and courteous. I am so please I chose this facility to rent the storage space! read more

Great location! Clean facilities and friendly staff! Love it here!! I've been renting for a few months now and I really like this location. Mary is the property manager and super helpful! read more

Reserved online and saved some $$. Mary was at the office to greet me and was very welcoming & helpful. She showed me 2 units and the layout of the building. She explained everything very clearly. Great experience and facility! read more