They are very helpful, have good moods going very friendly, it is very clean and well ventilated. This was so Important As I had moved my things from another storage that was filthy and dusty and hot. This place was like moving into a brand new home smelled clean and fresh insulated Air conditioned easy parking and carts no openings for bugs available. I am sure my furniture will be well kept. read more

The manager, Imani, is very knowledgeable and super helpful. I feel like my belongings are safe and secure. Gated access is good. I believe they'll be getting bluetooth for the gate soon, so you won't have to get out of your car. Security cameras in office. Imani even gets out and walks around the property from time-to-time. Can't recommend this place enough! read more

I recently had a unique situation regarding a reassignment of interest (transfer of ownership) for a unit I rented. Imani Wooden, the property manager, was super helpful in providing a quick and efficient solution to our situation. I appreciate her willingness to help and prompt follow up. The unit and property have always been clean and safe to access after dark. If you are new to LA and want to rent from a safe property, I highly recommend this Place xtra Space Storage property. -Rita read more

Great location, cleanliness, friendly staff (Imani). I would've gone to the mom and pop storage nearby but they don't open on certain holidays when I have time to go through stuff, so ESS it was. Downside- rising rent. At least it's forcing me to go through my stuff and clear it out! On weekends sometimes you'll see someone fixing their car in the driveway within the gate. That seems odd. Maybe it's the people who live here. read more

I really liked my space, great service. However moved out because of increased monthly fee.

I was helped by Imani and she made my entire experience wonderful. I could not believe how easy, straightforward, honest, and pain free it was to rent a storage unit. I was able to sign all the contracts over the phone/online and I just had to pop into any of the Extra Space Storage locations once to show my ID before my gate code was activated. Expert Space Storage is expertly run from my experience working with people at the Burbank and Culver City locations. I would not hesitate to use them again. read more

They increased rent from $130 to $210 on my 4th month, without notice. Moving out today. read more

Extra Space Storage - Self Storage Near Me - Burbank, California

Imani, the store manager, is knowledgeable and personable. She made the entire experience pleasurable. If I had a business, she is the one I'd want on my side as she handles business like a boss with grace. Thank you for helping me. read more

So after less than two months they jacked up my rent on a 10X10 by $114 a month and won't let me pay the original amount in advance and an Emily left a phone number 8188454874 with prompts and all but no Emily just pay here shady practice here pay in advance if you plan on storing here or deal with thieves read more

Professional, efficient and easy move in and move out. Imani is excellent. Highly recommend.

Bait and switch! AVOID. First off I have no issues with the service. The manager is very friendly and helpful. This review is directly aimed at the purposefully deceptive tactics of the company. We were quoted a fair price at first, so I made arrangements to move into the unit. I was storing a motorcycle, so this involved draining all the fluids, then finding and hiring a tow service to take the bike to the storage unit. All my cost of course which is fine. The issue is that after only 90 days without any notification I noticed they had charged my card more than 30% increase of the normal rent. Maybe that doesn't sound like a lot, but when your rent goes from $250 to $350 a month that's a big difference after just 90 days in the unit. I understand rates adjust, but not that quickly and after going to all the trouble it's very disappointing. Moving all of your stuff into and out of a storage unit is a LOT of work. They count on your laziness and do this on purpose to get you into the unit, then raise your rate. NOT GOOD BUSINESS. BEWARE. Now I have to find another solution after going through all of this just 90 days ago. read more

DO NOT GET A STORAGE UNIT HERE. I genuinely want to save you from being robbed. The price that you initially pay will get DOUBLED in the space of 6 months. I have have two "rate increases" that they do not inform you are happening they just charge you and hope you won't notice. "That's just the policy" When I called they said "oh well we sent out a postcard" (never received either time, bs, they email all other information so thats interesting. They will do nothing to explain why. Truly an insane scam how this is legal I do not understand. Just don't do it. read more

Imani was a great help! She's the manager and was able to help me out with my storage needs. She was welcoming and friendly and wasn't a pushy sales person at all! This location is a nice area and Imani was amazing. Thank you again! read more

I love the place but they have no plan or protection when it rains. Our items were flooded our entire unit was covered in three inches of water. read more

Extra Space Storage - Flooded unit - Self Storage Near Me - Burbank, California

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Val was super helpful.. Made the process painless and quick. Val helped me figure out the best storage for my needs without be salesy. I appreciate his honesty and patience. read more

This is an exceptionally, well maintained drive-up storage property. The staff members are anxious to serve. They corrected malfunctioning lock brackets immediately when met with a challenge using my lock. Furthermore, the staff was supportive, and compassionate when met with financial restraints during COVID-19 times. My unit space is 10x23. Their incredible move-in promotion helped me to obtain this awesome space. It is clean, spacious and easy to access. I am very happy here at the Thornton Ave Burbank location; close to the BUR airport, major shops, and it's in an outstanding community. Highly recommend this facility and Burbank location. Imani and the rest of her staff always make you feel right at home. They are accommodating, most pleasant, responsive and eager to serve with innovative solutions. read more

Amazing location and customer service. Sign up was a breeze with Imani's help. When it came time to cancel Val was just as helpful. Will definitely use them again should the need arise! read more

I needed a storage unit and filled out contact form on line. Received a call the next morning from a Wonderful young lady, Imani. Explained what I needed to Imani, and she took it from there. I went to the storage lockers for first time this morning.....the complex is Incredibly clean! But best of all was dealing with Imani personally. She takes her time with you, explains everything and she could not be more knowledgeable. What a Pleasure!!! Re rates, look no further than this storage facility. The facility I used is near Burbank airport on Thorton Ave. Larry S. read more

Imani was so helpful with my move. Helped me organize my boxes inside the storage unit. She was a very kind, professional women who know how to do her job effectively. If promos are coming up, she definitely needs one. read more

Great storage space; clean, easy to access & secure. Customer service is wonderful, especially Imani! She's incredibly helpful and so friendly! Highly recommend! read more

I cannot say enough great things about Imani and our experience here. My fiancé and I found ESS online and he quickly received a follow up call confirming his information and scheduling a tour of the storage facility and unit we would be renting. We went after work and Imani showed us 2 available units and talked us through all of our questions with it being our first time renting a storage unit. Couldn't have asked for a better, smoother process. Thank you, Imani! read more

Had a unique situation where I needed someone to obtain access to my storage facility out of state. Nathan at the Utah location directed me to the location in Burbank and Imani was extremely pleasant and very helpful. Everything was taken care of quickly and efficiently. A very stressful situation, turned into a great outcome Thank you, Imani in Burbank, Ca! Thank you Nathan in Sandy, Utah! read more

UPDATE: Almost one month after closing my unit, I just received a notice yesterday that my rent is going up to $519!!! You can't make this $h!t up! 1) I no longer rent a unit with this company. 2) do they have a max ceiling on rent increase ? I strongly advise all renters to save yourself frustration and start looking elsewhere. read more

Emoni! Is friendly and professional. She made the entire process easy. Great customer service and very professional read more

Imani was great, she made the process nice and easy. This was my first time and it was as painless as possible l.

Imani is really attentive, informative, friendly and responsive. She has been great to me as I was renting a unit there for a few months. I recommend if you live nearby and looking to rent a unit. Ask for Imani ! read more

Clean and safe. The staff was helpful, communicated well, and anticipated my needs. I would recommend Extra Space Storage!

Great customer service, Great staff, Imani was very friendly and informative. She answered all my question, straight forward, no hazy details. Thank you so much Imani. read more

Great clean space close to my residence. The Store manager Imani was very helpful and nice!

Very friendly and responsible workers. Always quickly responding on a phone calls and emails. I rented my storage unit for a few months. They gave me best price in a Burbank area. Easy and convenient time to access to your storage unit 6 am to 10 pm. Overall I was happy about the service. Thank you! read more

There service is nice and easy. The representative was great and very helpful. I recommend them.

Horrible company. They changed my rent from $173 to $253 without even telling me and said it was because of the "market" uhhhh no. Moving out this week. read more

Had an experience with Imani the store manager and she was incredible with helping us know how to pack and stack.!

When I initially decided to use this location I was very pleased because the customer service was exceptional. This is my second time using extra space storage in Burbank California, so I felt secure with my personal belongings, some of them extremely valuable to me, being secured at this location. I had the storage unit for approximately two months. In that time some sort of disgusting slimy substance filled the floor of my storage unit damaging some of my very extremely valuable paintings, my television set and my expensive headboard. Naturally because I have renters insurance I did not feel the need to pay extra for their insurance so as you would imagine this company feels ABSOLUTELY no obligation to return my rental fees OR to file a claim so that I can replace my valuables. I would have been happy just to get my two months worth of fees back honestly. The district manager BRANDON was rude and careless in his response to my request. I would NOT recommend ANYONE to use this Company. You may as well go with PUBLIC STORAGE, where they take responsibility for their building maintenance and they also typically give you discounts for your first month of storage fees OR you can go with one of the NUMEROUS other storage locations throughout the San Fernando Valley. Trust me. You will be better off! read more

Great customer service very informative about availabilities, sizes, and prices. Very curious and polite.

When I first came to this location in our town the price seemed fair, until every month the price would change and fluctuate. I started at $135 and now I pay close to $200. They don't warn you and the excuse as to why does the price changes every month is ridiculous. This place is a scam, and has it little hustle in keeping your storage after not being able to make the payments. See after raising my rent by 70%!!! Then hitting you with the late charge in this time of economy you will loose your thing, and it's a win win for them. DO NOT COME HERE, LOOK FOR OTHER STORAGES AND LETS NOT BRING THIS PLACE ANY MORE BUSINESS AND REPLACE IT WITH SOMETHING BETTER IN THIS TOWN THERE ALREADY TOO MANY STORAGES HERE IN TUJUNGA AND SUNLAND. read more

The staff here was awesome. Easy to communicate with and very friendly. I love how I can pull up to the storage it made everything so much more easy. I would definitely come back to this location. Thank you guys! read more

Imani is the best!!! I was literally in desperate need to move the following week... she helped me in every way possible. She walked me through and I liked it before even looking at the unit. Definitely recommend extra space storage and make sure to ask for Imoni! read more

Though I'm not so pleased with corporate, I couldn't be more pleased with this location, especially the site manager, Brian. His level of professionalism, customer service, responsiveness, and dedication to operating an exceptional site is unparalleled. I recently moved to California and was initially concerned about leaving my things so far away, but I know with Brian there, they're in good hands. He's an incredible asset to Extra Space and I highly recommend this location! read more

Will definitely rent a space again. Great service. Super clean all the time.