Checked out a few storages before this one, and wow, is it hard to get ahold of an actual person on the phone. This one answered right away, answered my questions, and were ready to take me on a tour and show me the units after I reserved one online. All of the buildings were super clean, looks like they put new carpets, and the actual units were very clean. The manager, Jocelyn, was absolutely amazing. It was oh first time renting a storage, so she guided me through everything and helped me pick out what would suit my needs best. I am very impressed by the staff and the cleanliness. I have had the unit for about a month now, have gone in only a handful of times, but they are consistent. They are technologically up to date and have an app to check on your unit, pay, and open the gate through your phone. Huge plus. So far so good read more

I recently had a rent increase in the relatively short time I've been with Extra Space, and that single increase was nearly 60%. When I initially signed up, I specifically asked about rate increases--how much they typically increase and how often they happen. I was told that increases can happen fairly frequently, but that Extra Space works with its customers if an increase becomes unaffordable or they experience financial hardship. I was specifically told that if I ever found myself in that situation, I should reach out and they would work with me. I did exactly that. I explained that I was undergoing major surgery, would be out of work on disability, and could not afford such a significant increase during that time. I also explained that because of the surgery and physical restrictions afterward, I was not in a position to move my belongings to another facility. I spoke with someone who said there would be follow-up regarding my situation. No one ever followed up. I received no call, no resolution, and no assistance. What bothers me most is the lack of follow-through. If you tell customers to contact you when a substantial increase creates a hardship and that you'll work with them, then you should actually do so. A nearly 60% increase at one time is significant enough on its own, but ignoring a customer after specifically telling them there are options for situations like this makes the experience considerably worse. Once I am physically able to move my belongings, I will be looking for another storage company. UPDATE: Extra Space responded publicly asking me to call 888-STORAGE. I already contacted the company about the increase, provided my information, and was told someone would follow up. No one did. Asking me to start the process over and make additional calls simply puts the work back on the customer after I already did what was asked of me. That is not good customer service, and it is the same lack of follow-through that prompted this review in the first place. If management genuinely wants to resolve this, they have my account information, my name here Nicole G and a record of my previous contact and can reach out to me directly. I am not going to continue jumping through hoops to receive the customer service I should have received the first time. I would be happy to update this review if and when the company actually resolves the issue. read more

Valente was very nice. Property is clean. Good place but the dumbwaiter is the only reason I didn't give it another star.

No matter what don't come here go elsewhere. On top of dealing with some of the worst customer service you will also Be dealing with thieves. I admittedly fell behind on my payments and my unit was in danger of being auctioned. They use this opportunity to cut your lock and go through your storage to pick and choose stuff they want to steal from you because they're allowed to go thru it legally. It sucks because they're doing this to people that are already going through issues. You have to be pretty heartless to steal from people like that. On top of that when you reach out to them they treat you like you're not a customer. Extra Space I hope you guys do better and look into your management because people like that ruin what is supposed to be good business. read more

For my first storage unit rental experience, I couldn't have asked for a better guide than Jocelyn! Not only did her calm, confident and knowledgeable demeanor assist me with finding the right sized storage unit, but working with her actually eliminated some of the stress and anxiety that comes with moving. If you're in need of a storage facility, then look no further and be sure to ask for Jocelyn. read more

Extra Space Storage - Self Storage Near Me - Burbank, California

I needed a storage unit because I do own alot of things and the process to get a storage was simple, staff was helpful and nice. I do like that it feels like the building is secured so I don't have any concerns with my items not being safe. read more

Jocelyn was amazinnnng! Made me feel so comfortable and secured to rent out a unit here as I will be gone for 6 mnths! 10/10 recommend this location and/or renting from extra space storage in general. Will definitely be back! Thank you Jocelyn. read more

Lots of positive reviews here but in my experience as a 3-year customer leaving in disgust, I found this place to be a grift and I'm glad that I was able to create an option to get out. My primary issue is the price. When I moved my things in 3 years ago the price was $99 for a tiny space. There was never any contractual stipulations that this was an introductory offer but that was in fact what it was because after the first year, the massive price hikes kicked in. In that 3 year period, the price climbed from $99/mo to $269/mo. Just like everything in this world these day, this corporation decided to destroy customer trust and take advantage of me because I had no other options. There is no option to negotiate these crazy price hikes because they hide behind corporate policies that demand that rental prices are commensurate with property values in the area. Great for them but extremely customer unfriendly. I'm very glad to be done with these unscrupulous corporate pirates and wanted to warn others about their grift. Would not recommend them at all read more

As others have mentioned they will raise your rent after 3 months if it's like my situation. They raised my rent from $215 to $295. $80 increase! Absurd. If they continue the rate increase the cost of my unit would be $535 a month, at 1 year. I will be moving my stuff long before then. Extra Space Storage's business model is a bait and switch. I advise you to store your items elsewhere. In response to Emily's comment. You make a poor 'straw man' argument. No one expects the rate to stay the same for the life of the rental. It's reasonable to expect that it won't increase by $80 after 3 months though. Extra Space Storage rate increase policy should clearly be stated on their website so costumers can make an informed choice. read more

Terrible customer service & discriminatory practices in office. waited 30 minutes outside locked office during business hours. an existing customer was perplexed as he needed to use the restroom. Site Manager has major attitude and apparently denies Extra Storage business due to lack of professionalism. Also lied and said an available unit had been rented out because she likes to discriminate. After all of that, customer service said I can rent the unit, as it WAS available, paid for it and assured I did NOT need to stop by the office. Then, crazy site manager calls me with an attitude and demands I come in w/ my license to verify my identity. Terrible customer service with discriminatory practices = I will tell everyone about this horrid location. I would rather pay more than give this location any money, yet I found a cheaper unit at Public Storage- no issues, what a waste of time and effort. Negative stars are needed for deplorable businesses. read more

Jocelyn was extremely helpful. I wasn't sure what size storage unit I needed. She not only showed me multiple units, but also locations on site as well as the elevator. She broke down costs for me and offered her contact number for follow up if I needed it. Once I rented my unit, she was there when I ran into questions and was available by phone and came in person to help make sure I was taken care of on site. read more

Jocelyn was amazing .. she explained everything to the tee.. was super friendly and made everything fast and easy .would totally recommend this place. read more

Jocelyn was great! Very knowledgeable and answered all my questions perfectly. I recommend this place, it's well maintained and also clean.

Super helpful and friendly customer service. The entire process was easy and thoroughly explained.

The manager Jocelyn A. was very helpful in showing me different units that would fit my moving and storing needs. They were patient and thoughtful. They were especially helpful given that my online reservation was cancelled, but I never received the notifications prior to cancellation. In terms of the space, the indoor units seem well protected from the weather. I may update this review after storing my belongings for some time. Also, FYI - the front office closes 2:30-3:30pm for lunch. read more

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time customers may be subject to a rent increase due to the competitive blah blah blah." There's no "time to time" about it. They will IMMEDIATELY AND SUBSTANTIALLY GOUGE YOU after you sign up. This *IS* their business model. read more

Much better than the competition. Cleaner, better service and easy to deal with. This location also is carpeted and has early open and late access. read more

Jocelyn has a good customer service skills. Explained everything need to know. good location read more

PRICE GOUGING!!! - Wow. I'm apoplectic. I just went to pay my monthly bill online (I've only been there for four months so far) and my usual bill of $221.00 has jumped up *$80.00* to $300.00. EIGHTY DOLLARS IN FOUR MONTHS!!! No letter, no email, no warning that they were going to royally REAM me. I'm still trying to get back on track after covid, when my business took a huge hit - now THIS?$? EIGHTY F-ING DOLLARS INCREASE?!? I spoke to a customer service agent who said he'd get me a "one time credit" (gee, thanks!), but it applies to my NEXT MONTH'S BILL!!! I'm so done with this company. I'm sick, Im so angry. read more

Jocelyn is so helpful! Very clean and well run storage facility will definitely use them again.

My experience with extra storage space was nothing short of excellent! Joselyn's customer was perfect! Thank you!

My experience here was phenomenal. Justin's customer service skills are amazing. He helped me reserve a unique unit for a few items, but as my storage needs grew, so did the size of my unit. Every time I had a question, the team went out of their way to help. Prior to moving in, I signed up with Extra Space in San Francisco. Justin emailed me photos of my new unit before I moved here in October, so I knew exactly what to expect. The prices here are fair, but the customer service is the biggest benefit. The team at Extra Space keeps the property looking impeccable. I am so appreciative of the support I received from Justin and Val. I am moving again, but because of my experience with Justin and his team, I am staying within the Extra Space family. Justin's hard work and good nature have created brand loyalty with me!! read more

Horrible company. They changed my rent from $173 to $253 without even telling me and said it was because of the "market" uhhhh no. Moving out this week. read more

Hi! I've been at this location for 3+ years. I run an online store and developing a foundation, hence I need a storage because I cannot have all this stuff in the place I'm current at, as it's a temporary shelter. The last 2 years have been brutal here. The increase of fees, late fees and rent. You would think if you have 4 units and been there for a long time there would be some kind of discount or negotiate to keep you there, NOPE. There's no open negations at all. It's designed to be a trap to keep your stuff and auction it off. Beginning of pandemic I was severely injured by a drunk driver which permitted me from a lot of work. I did not get call backs for help. There was a letter sent out if we ware struggling and need help to call, the number never calls back. I hate to see my whole life go to the drain because of someone else crime action on my life and no resources to be available for those who pay so much money to survive. This place is becoming the devil. I'm preparing myself to another round of depression and helplessness when my house gets auction off. Please do not store here as it's super hot as hell too! So your paying an increase price to store your stuff in hell literally. I wish things would change but it's just a place to dump all your assets, store supplies and money into. read more

BEWARE! Your rate will double after the first couple months with zero notice. Started out paying 100 a month and spiked to 245 after three months read more

Terrible customer service that does not help you. They dont pick up their phone in the office. The staff in the office are very unhelpful. The call center is useless. I pay a lot for terrible service. read more

Wonderful company. Jocelyn was so kind and receptive and extremely helpful. She made me feel secure about the location from the start. Extra space storage is constantly monitored throughout the day and night and the spaces are reasonable priced. If you are searching for a safe and secure storage unit, give them a call. read more

Jocelyn is the best, super helpful and affordable. Thank you so much! Greeeeeaaaaat space!

Wish I could leave no stars!!! Been a customer for over ten years. The fat Hispanic working yelled at my friend to put a shirt on while he moving the boxes into storage. It's 80 degrees outside and the sun is beating down on us. He's all comfy in his AC room. Worst customer service. Don't give them business read more

We used Extra Space Storage during a transition for a move. The facility is clean and well maintained. Staff is very responsive, helpful, and easy to deal with. I highly recommend using extra space for any size unit you need. Prices are fair compared to other places we looked into. Jocelyne was helpful with making sure all our needs are met. Thank you to all staff. read more

What up, so I've been a customer for extra space storage for 55 years now. Jocelyn has been nothing but a big help. She a real one. Gotta get back to work read more

Justin is one incredible guy that deserves way more than 5 stars!!! I may just write corporate and see if I can get this guy a promotion. He is the kind of guy you want representing your company. The other guy can give you attitude so watch out. If I had met the other guy first (not sure his name), I may have kept looking. Overall, great storage unit! Looking forward to many more visits to the shed! #GiveJustinARaise! read more

Let me preface this by saying I've rented from Extra Space before. I don't have any issues with Extra Space as a company. I have an issue with Bernadette and her attitude. Before I had even rented the unit, she was very rude to me over the phone. Talking over me when I tried to ask questions. She has a ghetto attitude and just made the whole process much more difficult than it needed to be. This woman should not be in customer service. I rented for one month and then moved to the Pacoima location. From reading the other reviews it appears the Burbank location has lost considerable business because of this one employee. On the opposite end of the spectrum is Val. Val is a shinning star, very helpful, knowledgeable and has a cheery disposition. Thank you for all your help Val! He is the only reason this location gets two stars. About the facility itself: my unit was on the second floor with lift access only. I've never experienced "lift access" at Extra Space before. Lift does NOT mean elevator. Buyer Beware: It is a major pain!! The layout on that second floor is such that to get to the lift you have to navigate the cart around an impossible corner and the cart will 9 times out of 10 tip over dumping whatever you loaded onto it all over the floor. The unit gets very hot and the facility is old and in need of renovations. I moved to Pacoima location and it is literally night and day difference. I recommend checking it out: much more updated facility, nicer staff, climate controlled units for not that much more dough. The ONLY plus to Burbank facility is they have the carts available for use after office hours. read more

Location, availability of the right sized unit and a good price are what caused me to visit. Manager Jocelyn's friendly professional demeanor and her having answers to all my questions closed the deal. I'm a first-time storage space renter and I'm happy with every aspect of my Extra Space experience as led by Jocelyn. Highly recommend! read more

Custome service here is A1. Jocelyn is the person to talk too. She helped me out and answered any questions I had. Very nice person and even better customer service. read more

Just wait until your limited time, introductory offer price expires. Once that happens and it's too big of a pain to move your stuff, WHAM!!! Our fee went from $80 to $130 in one month! Over 1.5 times mot expensive. We'll be moving soon. Also, only the first floor is acceptable if you don't want your stuff to melt or overheat. read more

Justin's customer service is EXCEPTIONAL !! I was able to see unit to make sure my belongings would fit will be moving my stuff in shortly. Thank you Justin read more

I just signed up on line ....had a little glitch with opting out of insurance. Called the national number, almost immediately was called back by Justin at the facility. He finalized the lease over the phone...made the process super easy....I work/manage in an industry (collision repair of high end vehicles) where product quality and customer service is king. I must say Justin gets an A++....I'm confident the facility and service will be top notch.... read more

The personal are very helpful. Always went out of their way to help me out when I need it help. I rented a storage on verdugo, and never had any problems , the place is kept clean and safe. read more

I was happy with the space and the service. This is a very good business. The access finds the right balance between the need for security and the need for convenience. The staff s really interested in the needs of the customer. read more