I never used a storage place before so I was a little concerned about cleanliness and security. This place put all my fears to rest. It is spic and span, very well maintained and the security was great. I felt comfortable stopping by to drop stuff off or pick things up very early or pretty late. Eric showed me several spaces and listened to me to help me decide what size space would be right for me. All the spaces were super accessible and had lights that turned themselves on as soon as you walk in. The pricing was great. I was there for about 3 months and was very happy. I even met some very nice neighbors and shared moving stories. If I ever need short term storage again, I'm coming back to Extra Space. read more

Very nice storage facility, The manager very efficient. 2nd time I've rented with them. read more

Imani is perfect worker with perfect service. She is beautiful worker. great plac to store!

Very helpful, courteous, polite, willing to lend a hand to help at any time, clean facility, and overall if 5 stars is the maximum they get 10. I totally suggest this place to anyone in need for a storage unit. read more

I wouldn't be pleased if I were Corporate with this site perhaps being representative of Extra Space's image. 1) Price quoted on phone and internet not what I was presented upon going to site to sign up. 2) When I halted completing sign up - the manager did not void the transaction. It showed up on my credit card statement. I called the manager and his comment was 'we don't issue credits, you will have to file a claim for a disputed charge with your bank.' Shame on you Extra Space - the unprofessionalism to NOT do the right thing (cancel the transaction at the time) and to make a customer have to involve the bank (my time and the peoples time in the bank) to correct your error. You don't deserve customers. The site managers name was Eddie. The pricing difference was due to a requirement to purchase insurance (or show evidence of your own insurance). I was not advised up front before coming to the site of the insurance requirement...nor until the transaction was being processed. I recently rented storage from a competitor in Santa Clara (and there was no insurance expectation). This insurance requirement may be more specific to the Burbank/LA area but to not be clear on your website and via the phone is not fair to your potential customers. If I can give some credit. The site was clean and well maintained. read more

LOVE LOVE LOVE this storage facility and its staff. Juan, who assisted me, was courteous, respectful, IMMENSELY helpful - just fabulous in general, and wonderful with helping me secure my new unit. The facility is SUPER clean, as are the units. He showed me the unit and its location and its price both were excellent. Checkout was swift and easy. .and they even had padlocks that could purchase on site. 5+ Stars!!! I also must share 5-star Hi-5's for Erik, who is also BEYOND AMAZING. SUPER helpful, kind, respectful, and gracious with assisting me with my multiple-unit consolidation. THANK YOU ERIK! This place is amazing. Seriously. If you need to store - either short or long term: do it here. Extra Space Storage on Thornton in Burbank. 10+ Stars on a 5-star scale! read more

Loved it .. had a smooth experience!!! I came on reneged a 10x10 for 350 a month with the 2nd month free. Contactless reservation! The location is always empty . All units are drive up units and the staff is super friendly read more

This place is clean and convenient. Eric the manager is friendly and super helpful. Gate hours are 6-10 And all for a really good price!

Extra Space Storage - An Excellent Change! I've been a customer of this Thornton Avenue storage facility since it opened years ago as All-Aboard Mini Storage. The facility changed ownership, and it is now Extra Space Storage. Over the years, I received excellent customer service. Therefore, I had concern the change in ownership to Extra Space Storage would bring an unwanted change in reference to customer service. My concerns were allayed when I visited the facility a few months after the change of ownership. I was warmly greeted by the new onsite manger, Veronica. She introduced herself as the new resident manager, and said she would help with any questions about changes in policy. I soon discovered Veronica to be a very pleasant, friendly and professional person who strives to provide the best level of customer-centric service. Veronica explained how some familiar elements of the property did not change, but other elements were changed to provide a better customer experience. For instance, the old hours of 7:00 a.m. to 7:00 p.m. have increased to 6:00 a.m. to 10:00 p.m. In addition, the old dark and dim interior hallways of the storage units were repainted a bright white for better lighting and visibility. Additionally, the front office area was remodeled with a bright, welcoming and up-to-date look. Even smalls things like adding a high-speed air hand dryer to the public restroom was a nice touch. I also noticed the interior hallways of the storage areas were cleaner than the past years; it appears the hallways are now being swept on a regular basis - a definite improvement. All in all, I am very pleased with the new ownership, and especially pleased with the new on-site manager, Veronica. Without reservation, I would absolutely recommend Extra Space Store on Thornton Avenue in Burbank, California. read more

The office folk are friendly and helpful. Facility is great, garage style storage. No scary hallways. Less shlepping.

This is a great place to store your extra stuff (punt intended). The location is super clean. The units are easy to get to. Management is very friendly and helpful. read more

Imani was wonderful! Imani was knowledgeable & honest. It was a fast & pleasant experience to rent the space. I look forward to continuing business with extra space storage! read more

Very satisfied and very fast Veronica gave me found the best deal possible. Thank you read more

Really great storage facility. Everybody that works there is extremely helpful and will go out of their way to help you. Highly recommended. read more

Veronica was great, fast, answered all questions I had leaving no doubts. The price was perfect for my needs at the time and the storage facilities had everything working perfect whenever I needed it. Definitely recommend. read more

Veronica is the best I've seen in the business. The location is clean, friendly staff, helpful, easy.

Needed a rental unit for a few months and found this locations prices worked for me as well as the proximity to my apartment. Veronica was very helpful and efficient, and we got everything handled in just a short time! 5 stars for service and great customer service! read more

Erik is amazing. He went above and beyond to help me out. I've been here for 5plus years. I've had issues with previous managers in the first few years here but Erik has been amazing since he took over. Even when I come in and he's busy doing other things, he always made sure to help me with what I needed. I could not be happier with the amount of effort shown on his part. The only reason I am still here is being of him! read more

Veronica is the nicest on-site manager! She was great helping my friend and I into our new unit (which was by the way, at a discounted price). Everything is gated and secured and this is a brand new location so all the units are nice and new. I also decided to go with this place because they offer the most hours of accessibility (6am-10pm, at least 3 hours more than the other storage companies) which was a big thing for me. Veronica also did not hesitate to replace our lock for free when we bought a defect. Great management, great location! read more

The service at this Extra Space facility was exceptional. The on-site manager, Veronica was very helpful and accommodating. The facility is clean and well maintained. I have recommended this Extra Space facility on Thornton Avenue in Burbank to many of my friends and colleagues. read more

Veronica was great to work with. I was looking to store my car at the facility. She let me bring my car over to see if it would fit in the space. When it didn't, she checked the other Extra Space Storage facilities for me to see if they had any openings for units that would store my car. Even though nothing was available at the time from several other locations, she still provided excellent customer service and went the extra mile to help me. I would definitely recommend Extra Space Storage to anyone needing their services. read more

Veronica was very clear and forthcoming in presenting their storage solutions. She was very professional and above all very nice. She made us feel very welcome every time we came. The storage units were extremely clean and well maintained. They were ground level with garage door access which made moving in and out very easy. We were able to move out of an 18 wheeler which not every storage place can accommodate. Gate access was easy. We brought our own locks. Highly recommend read more

Horrible experience, Veronica was very rude. Don't recommend it. I was moving in for 3 hours and was asked to leave because I was "taking too long" during open hours in the middle of the day. Rediculous. read more

Veronica was very professional and got me the first time discount that had been inexplicably erased by the computer. She answered all my questions and did her utmost to make me feel comfortable storing my belongings here. The facility is spotless and each time I've been there I've seen the cleaning crew walking around sweeping and cleaning up. The location is convenient, in a safe neighborhood and its overall operation is very well run. read more

Very helpful with all aspects of obtaining the storage space that suited my needs. Appreciated being able to arrange a space ahead of time. Friendly folks. read more

Experience at this Extra Space Storage was great! I am storing a household of things in a 10'x15' space for a few months. The facilities are new, clean and well maintainted. Veronica, the manager was very helpful and effecient in getting me set-up. I feel safe having my things stored here as well as coming and going to the facilities at any time of the day. They have extended hours, the storage is accessible from 6am to 10pm and the first month is free. Also the prices were competitive. I asked for the web rate, since the site clearly states that the rates for signing up in person and web are different. I clarified that I wanted the web rate and would return home to reserve a space online in order to get the web rate - Veronica was very reasonable and accomodating and set me up with that rate in person. read more

So far so good! Great staff that are always friendly and great to work with. Always very clean facility. I feel like my stuff is safe!

Veronica was awesome. I love the way everything is clean and easy. My first time using storage and I love it thanks :)