Purchased a drill from Lowe's that used fedex to deliver item. FedEx lost the package at the sun valley facility. Since January I've been getting the run around with FedEx telling me Lowe's needs to file a claim, but Lowe's says FedEx is giving another updated delivery date and they can't reach a FedEx rep to confirm package is gone. I'm beyond frustrated at this point. read more

I have been waiting for 6 days to receive important papers that were promised for 6/11/26. No one seems to know when the package will arrive. I will notify all companies that I deal with NEVER to use FedEx read more

Three employees here are very nice and helpful but there's the other two that are an absolute nightmare for no reason which makes coming here very very unpleasant. I wish they had an automated machine like usps where u can scan your packages and drop off because that's all I go for and it's still an awful experience read more

This is my go-to FedEx location! I ship a lot of international packages and the workers, especially Samantha and Luis, always make it an easy, stress-free process! I greatly appreciate their expertise and have never had a problem with international shipping since coming to this location. read more

FedEx lost my package for 2 weeks. When I went to pick it up. They had re boxed, and things were loose inside. Informed them that I need to see if anything is damaged inside before I signed for it. She would not let me and walked away. The other employee went and grabbed her again. She told me sign for it and do what ever u want. Since these were parts for work. I was not about to sign for broken parts. Very Rude staff Samantha Gonzalez # 3767348. Worst part is I think she was training new employee. Horrible service , really need to improve customer serve read more

I loved my experience at this location. I had a drop off package that just needed to be sent back to the original sender. I had my packaged labeled and sealed ready to go. I loved it because there was no line. I entered and stepped right to the front. The gentleman who was at the counter greeted me right away but the best part was that he started cracking jokes. I just said, "I need to drop this off please." He said, "Have you said goodbye to it yet?" At first, it caught me off guard but it cracked. me up. He had a few more one liner jokes to follow that up but it made the mundane experience of dropping off a package to a delightful humorous one. read more

This Fedex always makes me annoyed. Whenever i was at home waiting for the expected package that day, they never deliver as scheduled. They never ring the bell and just leave a sticky note on entrance. No attempt to enter!! Why are they keep doing this?? I was supposed to get an expensive signature required package today, i was not even stepped out of home and waiting. Again, not a surprise, they just left a note. WHAT'S WRONG WITH THEM?? If there's minus star available i HAVE TO GIVE THEM (-) 150 STARS!! Hate FEDEX, the worst courior in the US! Ever!! read more

I've been working with FedEx at many different locations, but this team is by far the best. Fast and professional with paperwork and package processing. Absolutely the best service point! Thank you! read more

Horrible service dispatch has no clue what they are doing drivers dont follow direction and will literally make you run around circles to locate package what's the point of paying extra for delivery if your company will not follow through. read more

Nini was probably the most unprofessional worker there. She was listening to music in her ears while working. The manager named James was professional unlike his colleague. Worst FedEx i've ever been to. read more

Samantha was so much help. She went out of her way to help me resolve my issue. She's definitely a superstar.

Never ship anything from FedEx they lost my package they don't know where it is and all the employees are damm ass

I'm not sure how to rate this FedEx Ship Center. I don't need to go inside to speak with anyone and only use the drop off box that is outside. For several years now I have tasked to oversee all of my mother's health, finance and assets. There are times were very important letters are sent to us and will need to complete these documents and send them back immediately using FedEx shipping. FedEx gets confusing as they have divisions of different needs. Where I live there is a distribution center, a FedEx Home and this Ship Center. The first two are the closest to me but will not accept what I am trying to send out. Luckily the Ship Center isn't too far and the drop off can be dropped off anytime of the day, even after hours as the gates are open. I've had no issues with the shipment using the Ship Center's drop off box and is super convenient. I know there are some stores that have official FedEx pick ups but the drop box is a lot quicker and you don't have to wait for anyone. Parking: small private lot VERDICT: Rinse and repeat read more

The staff went out of their way to help me. I showed up with large box that they moved for me. And I was sent a PDF and I needed to print it out somewhere. So I actually came back later and the same person helped me a second time. So helpful! read more

Very friendly helpful associate walked us through complicated shipping job, saved us money, and provided extra shipping supplies. A much easier experience than I expected. read more

Horrible service. Condescending front desk worker named Leanie. Not willing to help at all. Not sure how she still has a job. Worst FedEx experience. read more

Overall fast service depends on what time you go though sometimes the service is inconsistent I shouldn't know more about shipping rate options than the employees I've been getting FedEx 2 day then the next time your saying it's something else good thing I mentioned it or else I would have been paying more than I had to read more

My package was supposed to deliveron 5/16/24 and then upon arriving at Sun Valley it said unable to deliver and shipped back to seller! WTF. Now i have no way of getting ahold of the sun valley shipping center because the 1-800 number has no info on them. what the actual F. read more

I came to return a broken tv because the fedex delivery driver flung it over my fence as I was walking out to get it. I come to this location and the lady just looks at my return paper and says I can't return it from here without giving me a reason and just shuns me away. The lady was super obnoxious and I was there for literally 30 seconds before getting shoo'd off. read more

This has been worst experience I had with any postal service in a long time. We did an overnight (paid more) from Dc to LA on Thursday and was supposed arrive Friday ! It didn't and on tracking it says it's stuck at this shipping center! Called few times they said call Monday! I called Monday first in morning person who was in India promised me will be here by 1PM at 2PM I showed up to this location after wasting my time and looking confused they got me the most unprofessional and careless "manager" who was just not caring about this package (medication) being late! And kept saying "idk what to tell you! " "I'm a PM a manager not AM manager" And he said they don't know which driver has the package they forgot to scan probably and can't tell me when I get it , and my flight leaves in 3 hours So an absolute waste of day and waste of money from my family (sender) for nothing Never again! And hope this manager goes through training again or they get their shit together! This is not it! Had better experience at garage sales read more

This was my first time stopping at this location. I missed a package delivery at home and was left a door tag slip. Since the package required a signature, I was able to go the very next day and pick up my husband's package. The building was very easy to find, there was plenty of parking in front and the entry was open to enter, very airy open feel inside. I handed the rep my door tag and within minutes he brought it up, scanned it, verified my I.D. And I was out the door. Very convenient location and professional customer service. read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Sun Valley, California

I've been torn on this Fed-Ex Ship Center for a while. Look, FedEx is the worst, it's even worse than USPS. I don't know why FedEx drivers can't figure out the gate code to my building even when it's included in the DELIVERY INSTRUCTIONS and my FedEx PROFILE! But they just can't get it. It's impossible for them, okay? So, when I get a notification that someone is sending me something via FedEx I know that unless I magically am outside my door at the EXACT TIME the driver pulls up, I'm going to end up at this Ship Center (not only can they not figure out my gate code, they also can't figure out text alerts, OR calling me on my cellphone.). Side Note: I've also had SEVERAL packages lost because of FedEx last year (never happens with UPS or USPS). Anyway, So the Ship Center itself? First of all, it's WAY FAR out from my apartment. I mean it is quite the drive. There's a FedEx Office location a block from my house, but do my packages ever get sent there? NOPE! So I have to drive all the way to North Hollywood/Burbank to get my laptop (as an example) that I need for work! There's a VERY small and cramped parking lot, and you may not be able to find parking. There's usually a line, and there's usually someone whose request is going to take them 20 minutes (not FedEx's fault, but be more efficient or have more people working). You'll hopefully end up with your item, although there have been a couple of times that I've been MORE efficient than the FedEx driver and in the time it took me to get the MISSED DELIVERY note, drive to the Ship Center, the actual FedEx truck hasn't been back yet. In these instances I've had to come back the NEXT DAY (because FedEx doesn't try to deliver things multiple times. They don't actually TRY to deliver things at all). So why two stars instead of one? Well, the people who work here are usually friendly and helpful. Usually. And like I said, at least I usually get my stuff (usually). Not sure how FedEx is still in business though. read more

Crooks! Thats the only word to describe this place. I packed and shipped a perfectly working samsung note 10+ as it was part of the trade in program requirements to get $550 off of the newest Note phone. Samsung sends me photos of an empty box, aside from the blue shop towel I wrapped the phone in and the air pillows, for added protection. Because the box did not have the phone that I put in the box, samsung stated that I will be charged $550 dollars because I didn't meet the trade in program requirements, by sending an empty box. Somewhere between the time I dropped of the box WITH THE PHONE INSIDE, to the time it reached Samsung processing plant, the box was opened and the phone was stolen. FED-EX have employees who are straight up gutter! I know all employees are not dishonest and crooked, but the ones who are really make the company look bad and create heartache and stress for those who use use the company for shipping. read more

FedEx Ship Center - Empty box as a result of shipping with FedEx - Couriers & Delivery Services Near Me - Sun Valley, California

See all

This is a FedEx location hidden in the row of commercial businesses. The parking is terrible as there are not enough spaces and most people end up making their own spots to park in, which causes issues if you parked properly and sometimes may not have enough room to back out properly. This location always seems understaffed and is rather small inside. There was a limit of only 3 people inside when I attempted to visit. Having been there before, I figured going earlier in the morning would yield better results, boy was I wrong. There were already 5 people in line, yet no employees to be found. Whether they were in the back already tending to something for the customer at the desk, I'm not sure. But found it unacceptable there were not multiple associates. After 5 min. waiting and still seeing no associates, I just left. Sadly, even on previous visits, I have never found this location acceptable. If you have a former Kinko's by you that would not be a FedEx ship center, you'll probably get a lot better service there. I typically visit 2 locations close to me and never had an issue with either beyond the occasional line when it's busy. If you want quick service, DON'T come here. Save yourself the hassle and find another FedEx location. read more

No supplies. Understaffed. Not a lot of choices in this area. It's kind of like the orphan child of Federal Express. It's Federal Express his responsibility to keep this facility up to snuff and they are not doing a very good job of it. The employees doing her best. read more

They claim that no one was home for delivery when in fact No one attempted to deliver. I was home all day, and no one called or notify me they were here. The app also is horrible and is not accurate. STOP BEING LAZY and actually attempt to do your job. FED EX at this location is known to pretend to attempt to drop off packages. read more

Worst FedEx branch ever. Bad customer service, inattentive staff, lying about deliveries, and on top of all that, no contact phone number. Don't bother looking for one, I dealt with FedEx directly for like an hour and the Burbank branch for like half an hour just to find that there isn't one. They just don't care. read more

They can't even find a package they are holding. Waited 20min. FedEx is getting worst and worst everyday. read more

Absolute nitwits. I shipped ground out of this facility. The gorillas in the back most likely man handled the box as they punctured the box and broke a thumb handle that would talk a hammer to chip off. That's the extent of the force required. Damaged expensive equipment. So I created a claim thru FedEx and was told to go back to this place so they can file a claim. The defensive idiot at the counter said she'd never seen or has never filed a claim there. Fine. I called back FedEx ..turns out the people here aren't technically FedEx. Nope...they use the name and will accept packages to ship but isn't fully directly connected to FedEx corp. So not after a month of runaround without a straight answer I have to being my claim back to these morons. I can only guess what they will say Next stop if they tell me they can't file claim again is a lawsuit against them. These people never learn. PAY for competent workers. Save yourself legal action. Duh. read more

The drivers mark packages as delivered when it isn't true. They've done done many times. They also are never on time and change the delivery dates at will. They lost or stole my package and marked it as delivered. read more

I had a package that came through this center that was stolen. My address is in Los Angeles and was "delivered" in Sun Valley. Ive been calling for over a week and no one has given ANY info as to where to find my package . It took a week for a case manager to be assigned to investigate , and now I have to wait an additional week for information. No one has been helpful AT ALL! I had to yell and scream just to get the same answers over and over........ we will look into it. Many of you will continue to patronize fedex....... not me. read more

I've experienced poor customer service here before but this week was the worst experience - there were customer & reps arguing out loud , the person at the computer I went to try to ship ( can't say he helped me) was angry, loud and just kept going on and on about how people don't know what they do or no one knowing what they do and how hard they work. I would not recommend this location for anything. O asked for rate comparison and the person just told me to choose the cheapest one because their rates are expensive and would not give me additional information. read more

Why do businesses still use fedex. I've been waiting for 15 min when the only person there disappeared and came back. Only 1 attendant.

Trash long wait no care for the customer they don't like to help love to miss inform just so they don't work read more

FedEx Ship Center - Worst customer service - Couriers & Delivery Services Near Me - Sun Valley, California

Wow. Trying to figure out a way to NEVER have any deliveries shipped by this location. Not sure why FEDEX allows this location to even continue its operations under their name brand. Shameful. Package not delivered, numerous packages left in the yard and destroyed by the dogs, need a signature? Doesn't matter how many doortags are left, laziness rules the day and delivery is left to "come in and pick it up". Wow. read more

Does FedEx even read what is going on with this location? They consistently message that no one is home when in fact they do not actually come to the location to try to come in. How do I know this? Because this time I actually sat outside the door (which is not easy to do for hours) to wait. No truck arrived. No one came up any sidewalks. Not one actual Fed Ex delivery truck was in sight and guess what - a notice pops up on my Fed Ex alerts that no one was home for an attempted delivery. Complete lie and caught in the act of it. This happens ALL the time from this location. If anyone is starting a class action lawsuit against this department I would be the first to sign up to participate. People are counting on deliveries. Some could be life or death deliveries and this facility fails its customers! read more

Would give negative stars if possible. FedEx as a whole is terrible but sometimes get it right. This location in particular is almost guaranteed to lose or damage your package. Do not use FedEx if this is your local facility. Especially if it's a smaller item. I have had 10+ items lost or damaged anytime someone ships me FedEx. And the drivers are clueless have to pester them to finally double check and what you know it's on their truck and they were about to drive away! I absolutely hate this location and the company as a whole. read more

FedEx is the only delivery carrier that CAN NOT deliver a package. Never once have they delivered a package that I didn't have to go pick up myself. I leave delivery instructions on their website, I unlock the gate and there is also a call box, I wait at home for the driver. While sitting and waiting, I get a notification that I was not home, without fail... every single time. I once called and had the driver turn around and he was an ass when he returned. UPS, USPS and even the pizza guy can somehow all get to my door, but not FedEx. I cannot stand when I order something and this joke of a company is the one delivering. read more

This place. It's a mess. Lost packages. One person at the desk during peak shipping time. No attempt to stock shelves w supplies, manager watching through the window and not pitching in to help. Do better Fedex. I have been standing at this desk for an hour while they "research" what happened to my package. read more

FedEx Ship Center - The lobby. Where nothing happens. - Couriers & Delivery Services Near Me - Sun Valley, California

I had to send a bunch of computer equipment back to my employer and they made the mistake of sending only 1 label. Samantha at the center was extremely helpful and most importantly patient with helping me figure out how to get all the equipment into one box even helped me modify the box to fit everything. Customer service isnt an easy job but she took the extra work required from me as a customer gracefully and in stride. Very much appreciated. read more