New ownership. New employees. Better experience overall. The employees are quick and efficient. The store is nice and bright after the remodeling. It's now a pleasure doing business here. read more

I had a really disappointing experience at this UPS location. I came in needing help dropping off a medical specimen, and the employee helping me, I believe his name was Alejandro or Leandro, was extremely unprofessional. Instead of simply assisting me or asking me to give him a couple of minutes, he started going back and forth with me from behind the counter, raised his voice, and told me to use the self-service area. He then made a comment that he refuses to help people who "question him" or have an attitude with him. That response was completely unnecessary. I was simply asking for assistance with something important and would have had no problem waiting if he had communicated that professionally. There was no reason for the interaction to turn into bickering with a customer. Customer service should never make someone feel like asking for help is a problem. This situation could have been handled so differently with basic professionalism and respect. I really hope management addresses this. read more

Quick and efficient. I had to ship my old Router to At&T, and the Owner scanned it, packed it , then handed me my receipt. I was done in five minutes. The store is clean and well organized. I definitely recommend for all your shipping needs read more

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The Indian guy at this location is very rude. He is always in a bad mood and has no customer service. Everyone else is amazing. He needs to be taught customer service from his co workers. read more

My absolute preferred UPS location that I frequent. This location is ran properly and the staff are very friendly and efficient. They know my face at this point so there's always a reciprocation of great energy. Glad there is new management! read more

I paid to ship a large package and after one day of it not tracking (label created, UPS awaiting shipment) I reached out to the store. They insisted that I wait to file a claim or to begin an investigation (search for the package inside the store or review their cameras to see if the package left the store). It has been almost 3 weeks and my package was never scanned into the UPS system. It has been presumably lost or stolen and the UPS investigation has not shown any evidence that the box left their store with a UPS driver; it has not been found in a warehouse either. The management offered no refund and despite numerous calls to the store, they have not returned my calls. I have subsequently opened a formal complaint with UPS store corporate office, initiated a chargeback with my card issuer, and filed a police report. After paying over $100 to ship an item, the least I can expect is that the service is received. Please approach this store with caution if you are shipping packages!!! read more

This store is under new management it's like night and from previous owners Office is very clean and organized fast and friendly service read more

Brand New UPS store! Thank goodness we have Ivan, he is so gracious and kind. This past year I've so enjoyed getting the best care and packaging from Ivan, he is so thoughtful and really cares about your needs. So clean and organized. Great new P.O. Boxes too. So convenient, right next to Boba too. read more

GREAT UPS STORE fast amazing service by Ivan!! Very clean store and you can tell he cares about helping you as efficiently as possibly. I will be back thank you!! read more

UPS will have u waiting an entire fucking day to sign for a package. U won't know it's severely delayed unless you call them, sit through an AI phone tree until u FINALLY get a human that can tell you your entire day has been wasted read more

No problems or issues mailing out a package for Christmas. 2 employees staffed on a Monday afternoon were able to assist the customers. Will use the same store for future shipments. read more

Under new management! And they are FANTASTIC!!!!!!!!!!!!!!!!!!!!!!!!!!! Check out the clean, neat new place ready to go! They were great with my Verizon return which had no paperwork. Everything looks beautiful! Mant thanks! read more

This location is open, and under new ownership. The inside is much nicer, and you have people inside that are great.

Excellent customer service and very friendly staff. I'm grateful to have The UPS Store reopen across the street from me again. Thanks for the help. read more

There is a new owner and I can tell the difference on the service. Very friendly, kind and clear with communication. Recommend if you would like excelente and hassle free service!! read more

This UPS location is a short walking distance from where I live. I've never been to any other UPS location but I might actually consider doing that. I agree with most reviewers has said, service is so slow, there's always a long line which barely moves. Today Saturday during the holiday rush, you would think they'll be scheduling more people? Nope, there's only one guy on duty and as expected, there's a ridiculous long wait to drop off a prepaid label. Enough said...simply avoid this location if you value your time. read more

Nice mom and pop run shop. New owner. Friendly. Did some notary work for me. Please support this locally owned business.

Leaving this review on behalf of my dad, he was looking for a printing office or place to print addresses on envelopes. He went to Office Depot and Staples and was turned away because the employees didn't know how to do it but at the same time were quoting him $50-70 for 30 printed envelopes. He went to this UPS location and they weren't sure if it was possible but they tried anyway and succeeded, and only charged him a normal printing price which ended up only being around $10 for 40 printed envelopes. Shout out to Abigail and Ivan for being so helpful and kind, thank you! read more

Hello, just stopped by UPS Store 7874 and wanted to add my recommendation for this store. "Ivan" was great - went out of his way to make sure the scanned docs he sent to me got through. Such a relief to come across a helpful and knowledgeable human during this time of AI. You'll be in good hands with Ivan! read more

Just left and had such a quick and easy experience. The facility was super clean and tidy. Immediately greeted by an employee named Ivan. I had a handful of Amazon returns and one object needed a box (the object was such a strange shape, I wasn't very hopeful I'd be able to find one). Rest assured, Ivan was super kind and quick to let me know he'd figure it out and I wouldn't have to worry about it. Vest UPS experience to date -- thank you Ivan! Give this man a promotion read more

The service was great and Ivan was incredibly accommodating and helpful. He made the process of returning multiple items super easy. Would definitely come back here! read more

I went to close my box out since I have to move East to care for a family member. When entering the store and asking about this process, I was informed I need to fill out a form. The manager then asked for my key immediately, but I asked if I get a prorated refund for the days left I paid for. If not, I'll come back and cancel my box closer to my move date to still make use of what I paid. The manager then informed me I hadn't paid my box in a year, even though they have a card on file and every other UPS store I've had a box at charged my card on file. So I ask how is it possible to not pay for a whole year and still have an accessible box? The manager was rude and angry immediately at my questions and demanded I give the key back and leave. I asked if I can have a copy of the form to show proof that I closed my box. She said no. I asked if I can have a receipt showing a closed my box. She said no. I asked why they only sent me one notification for the renewal of my box in 12 months? She walked away at that point. When filling out the form I asked if she is going to send a bill to collections. She didn't answer. I asked how much do I owed she said nothing. I said how does any of this make sense? She said I don't know, shrugged her shoulders and walked away. She continued shouting from the back for the employee in the front to get my key. Keep in mind my key is attached to my keychain. She was advising the employee take it away from me?! She became hostile, angry and straight cold hearted. Completely unable to talk and handle a reasonable question about the situation. She is not an honest person, and she is miserable. I spoke calmly to her but she would not even be civil. This place was pretty bad when I signed up but needed an extra mail box for nonsensical mail. I should have backed out day one but gave it a shot. They even failed to program my key code for the first month and were rude when I asked why. They denied it wasn't done until they checked my file and saw they never set it up. They also changed my access number a few months ago which prevented me from accessing the lobby after hours. But, they gave me a new access number when I I stopped by again. Why would they give me a new access number to enter after hours, not tell me I haven't paid in a year and not lock my box out so I can't get mail? What kind of disorganized business is this place and who are these terrible owners that are so rude to customers? I fully expect the owner to be shady about the closing of my box, especially since she refused to provide me with any receipts or documentation for today's visit. Stay away! read more

Rightfully closed down by UPS. I can't believe that corporate allowed this franchise to exist as long as it did. The husband is a great guy, but I heard that towards the end of operation the wife's state of constant misery even started to rub off on him. So sad. I hope he escapes whatever that situation is... If someone ever desired to open ups a UPS franchise they should get ahold of the corporate office. This one is turn-key and you'd quickly erase the bad reputation of the previous operator. read more

This UPS location is always a hot mess. Randomly closed, crazy long lines, boxes and piles of stuff are covering the walls and counters. Miraculously they've never lost a shipment of mine and for the most part the man and woman that are always working there are nice. I'm always nervous leaving packages with them and the random open hours (they will put signs up at times when they are temporarily closed or can no longer accept Amazon returns) make it a pain in the butt. read more

The UPS Store - Another random closing. - Shipping Centers Near Me - Burbank, California

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Learned my lesson after stopping by twice on two separate occasions and business was closed each time. Floored as to why yelp won't allow us to leave zero stars? This UPS is unreliable and a complete bother. However, I hope the manager is ok health wise and perhaps the sole reason for such a discrepancy? read more

It saddens me to see that this UPS Store has closed. I was their second customer (Box 102) when moved into my home here in Burbank. That was almost 18 years ago. Sal was amazing. As others have said he was always super helpful and super friendly. I've had some great conversations there with him popping in late in the evening to pick up my mail. I will miss these guys. I have no idea what happened but I wish them well.. Meanwhile I am moving on to Earthclass Mail. read more

As badly as I want to talk about the winning personalities of the two owners. I will just let photos speak for themselves. I found the other UPS store. 5 miles away. First photo is of Alameda second is of Victory. read more

The UPS Store - Alemeda - Shipping Centers Near Me - Burbank, California

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In all fairness, the gentleman at the counter is neither pleasant nor unpleasant. I just think he's overwhelmed. Every time I go to this location he's by himself with no one to help. I think he does his best under the circumstances. He doesn't have to hold my hand in order for me to get good service. I've gone to the Toluca Lake location and I've gotten attitude there with staff that have plenty of help. And no, this is not a fake review. Last time I checked I'm not invisible. read more

I came in with three packages, one of which was gigantic and heavy. I waited a few minutes for someone to come to the desk (no one was there). Finally, a woman comes out. I attempted to make my way to the desk, which was blocked by literally hundreds of boxes in various states of packaged and non-packaged disarray. The rude woman at the desk said "you need to bring those here to the scale." I politely said, "apologies, this bottom one is super heavy, so I need to put them down to bring them over one at a time." She rolled her eyes at me. I guess it was my fault the place was a total mess and that I didn't want to trip and fall over everything? I asked her "did you roll your eyes at me?" And she did it again. So I left. And I did tell her I'd be leaving a Yelp review sharing all of this. And she said "oh who cares." So. I guess they don't care about customers. Or business. Or the disorganized mess. I can't believe they aren't losing packages left and right. Never again. read more

This place sucks. He's never open at the posted times. Waited till 10:20am this morning and still he was a no show. I watched dozens of people walk to his door only to find it closed. VERY UN RELIABLE. His store won't take anymore cable electronics. Better go elsewhere. When he is open, he's rude and not accommodating. The store is messy with package all over the place. Some opened and laying around. Go to the UPS Store on Alameda in the Pavillion's shopping center. The UPS store there, has 2 employees! The store is open! And it's clean and fresh. Very friendly staff and there is a notary present. read more

The female owner (blonde older lady) is a complete bitch. Extremely rude and unprofessional. The entire shop is disorganized and dirty. I will NEVER visit this location again. If I could give 0 stars I would. read more

This place is always a mess. It's absolute chaos. There's an overload of packages always filling up the workspace. It looks bad. The guys who works at this location looks and acts like he hates his job. If he talks to you it'll be a short comment, or he'll be rude to you for not knowing exactly what he expects. This location is close to my house which at first was convenient, but he's been so consistently rude to my wife to the point where I have told her to just drive an extra 5-10 minutes to a different location to not have to deal with him. UPS either needs to help him out with more pick-ups due to the quantity of packages coming through here. Or he needs to take a vacation and hire someone else to help out. Or all 3. read more

I guess I should have checked Yelp, stopped by today at 8:30 am and it was closed. Update the store hours Thank you read more

Worst UPS store I've ever dealt with. Rude employee/owner? Completely unhelpful with my questions. The 2 people working let people line up without helping them while their backed up work overtook them and had to get everything ready for the UPS driver was there picking up packages. Don't deal with this store. read more

Don't bother with this place. Drive 5 mins to another store. I just attempted to go to this place to ship a couple packages the guy saw me, worked with his printer for a little bit and walked into the back. I didn't see him for a few minutes. He then came back out and started playing with his printer/fax machine again not saying anything to me for a while. I asked the question of whether or not they were closed because he hadn't acknowledged me at all. His response was "do I look closed?". Then he started filling with his printer again. This is the third time I've come to this place and got absolutely awful awful service. I decided to leave because he kept ignoring me and go to a different location. Do yourself a favor and go to the UPS store off of Alameda. You will get a lot better customer service  and will probably get help in less time including the 5-minute drive to get there. read more

Grumpy Grandma must've decided to get her beauty sleep. After 4 years, I decided to give the witch another chance but nobody is here. read more

The UPS Store - Shipping Centers Near Me - Burbank, California

I have used this location several times for Amazon returns and it's all been fairly uneventful. Unfortunately, today my interaction went past bad service into hateful and completely uncalled for behavior. I walked in and a woman and her child were waiting, then me and a woman walked in behind me. We all waited several minutes while an employee was moving several boxes to the counter. We could hear a woman on the phone in the back, so I just assumed we were waiting on her to come to the front. Nope. We were waiting on the man to finish stacking boxes and decide we were worth waiting on. Ok. He waited on the woman in front of me. No problem. I stepped up to the counter with my amazon app open to a barcode ready to go and I told him I had returns. He said ok and then walked away from me to start doing something else. What? So I said that I would like to be waited on. And he became irritated and told me that he didn't care because he was working on something else. I told him that I didn't think that's how customer service works. And the woman behind me chimed in to tell him that was poor customer service. So he became angrier and told me that he didn't care if I thought that was poor customer service and that he didn't appreciate the way I was talking to him. What? Asking to be waited on and telling him it was rude to walk away from me was somehow quite insulting to him to the point that he decided to tell me that clearly there's something wrong with me and that's the reason that God made me the way I am. I have a visible disability with half of my left arm missing. So, my response was- wow, you're just going to be hateful. And the woman behind him was shocked but kindly spoke up to tell him that what he said to me was not ok. The man continued defending his stance and telling me how cursed I am until I put my phone on record. Then he spewed some more insults and went to the back where he told the woman that I was being rude to him and he refused to deal with me. She came out and I told her the story and she stood there in disbelief and the woman behind me told her what she witnessed. She said very little about the matter and at this point the first man went and got an older man and it becomes apparent that these people are probably his parents and this is their store. The young man stood behind trying to mutter threats and insults at me and after I told the story to older man his response was just "how could he say such a thing?" I told him that I would like to know that too. He finally managed to process my returns and I left. I never got an apology and acknowledgement that this behavior was regrettable or even very far from business as usual here. Less than one star wouldn't even come close to addressing the lack of civility or hate that seems to be at the heart of their business. I'm really just sharing so no one else who's different or just expects to be treated with a shred of humanity is caught off guard in here. read more

This location is absolutely ridiculous their hours show 9 AM to 7 PM and every single time that I arrive here at 9 AM nobody is here for a minimum of 30 minutes they definitely do not suggest us there are multiple other UPS locations that open exactly on the dot and that are actually here on time as they are wasting clients times people have to get to work and people have other things to do so if they arrive somewhere during a business hour that is suitable for them and they are not open they are wasting peoples time Go elsewhere trust me read more

The older woman working here is beyond rude. She is always grumpy as I come Here about once a month but today she was in rare form. The other employees are usually nice. So if you have to come to this location, try to get someone other than her to help you. I know COVID has got everyone stressed. But this is a time to practice kindness and grace. Remember everyone is suffering read more

Just went into this UPS store and was told they would not accept my Amazon return because it needed to be packaged. And they had huge bags of stuff that needed to be returned that they hadn't gotten out of their store already. Seems like it's poor managanent to me.... even if you got a lot of inventory to return you should never be denying taking stuff because you didn't send it out stuff from the day before. Not acceptable.. I will be letting Amazon know. read more