The other day I was reminded that people are often much quicker to voice their frustrations than…read morethey are to acknowledge good service. I happened to overhear a woman yelling at the staff at my storage facility, making accusations and saying things that, based on my own experience, were wildly untrue. It actually inspired me to take a few minutes out of my day to share my experience with this location and the company as a whole. I've been using SecureSpace Storage for quite some time now, and I think it's worth giving credit where credit is due. First and foremost, the facility is consistently clean and well-maintained. From Krystal to Scott and Ivi and everyone has always been friendly, helpful, and attentive. They're regularly around, tending to the building, keeping things in order, and making themselves available when needed. Sure, there have been a few minor technological glitches here and there, whether with a door sensor or a lock, and occasionally something might need to be cleaned up. But that's going to happen just about anywhere. What matters is how those things are handled. If you see something, say something, and it gets cleaned up. At least, that's consistently been my experience at this location. Beyond this particular location, I also want to give credit to SecureSpace as a company. I've had a couple of issues over the years, one involving my rent and another involving a refund. In both situations, the company went out of its way to make things right. And to me, that says a lot more about a business than simply never having a problem in the first place. Now, my biggest complaint? Well, like just about everything else these days, the rent is too damn high! LOL. But on a more serious note, my one philosophical disagreement with the company is its approach to pricing and customer loyalty. Rent increases once, sometimes twice a year, while new customers are offered promotional rates to move in. I've always found that a little backward. If those increases eventually drive away a loyal customer, the company is left with an empty unit that it may have to discount just to fill again. Wouldn't it make more sense to retain someone who's already paying the regular rate, rather than risk losing that steady revenue only to offer the same space to someone else for less? I understand the business strategy behind introductory pricing, but I've always believed there's value in rewarding loyalty rather than continually testing it. That said, I don't want my disagreement with the company's pricing philosophy to overshadow the genuinely positive experiences I've had with the people who work there or the way the company has handled my concerns. Every business has its imperfections, whether it's a storage facility, an apartment complex, or just about anything else. I don't expect perfection. I do appreciate people who take pride in their work and a company that's willing to make things right when something goes wrong. This is a genuine review from someone who has actually used their facilities for an extended period of time. From my very first phone call to inquire about storage, to the staff working at this location, to the corporate customer service representatives I've dealt with over the phone, the experience has been consistently positive. So, after hearing someone screaming and yelling about a place I've had such a different experience with, I felt compelled to share my side of things. And bless her, too. She was probably going through it! LOL. But she was saying a lot of things that were the complete opposite of what I've personally experienced, and I figured I'd get my two cents in just in case she came on here looking to tear apart the building or its staff. Good people, a clean facility, and a company that genuinely makes an effort to take care of its customers. It doesn't get much better than that. And that's the frustrating part, because it means it's actually worth what I'm paying! And corporate, please don't read that and take it as an invitation to raise my rent again. I'm complimenting you, not negotiating against myself! LOL.

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

I've used a few different storage facilities in the past and I have to say that WCSS - Sheridan…read moreBeach tops them all. First of all, the facility is very secure and I feel very comfortable storing my things there and being on the property even at night. Each renter has their own individual entrance code to get beyond the gate and to take the elevator. The elevator will only take the renter to their individual floor, adding another layer of security. Another cool thing is that on many of their units the door is on the wide side of the unit (e.g., for a 10 x 5, the door is on the 10' side) which makes it really easy to access your stuff without having to take a bunch of stuff out. When I first started storing there I worked mostly with Tiffany, the manager. She provided great customer service and was always willing to go the extra mile to answer questions and provide me with additional information. On top of that she is very friendly and positive and it makes for great interactions with her. I recently began working with Scott, the assistant manager, when I needed to upgrade to a bigger storage space. I wasn't sure what size I needed and I was in a time crunch, so I was frazzled and indecisive but was so grateful that Scott was so patient and helpful. He was very understanding and worked to make the transition go smoothly even with all my indecisiveness. He really went the extra mile to find me a solution to my expanded storage needs that was close to my current storage space and without incurring a lot of extra costs. I am really grateful for his help during this stressful time. I also had the pleasure of working with Colby, who was in training when I met him. He presented as very knowledgeable and personable and was very willing to help provide a great customer experience. Thank you to all of you!

These guys will increase your rent on a dime. They increase the rent frequently. If my memory…read moreserves me, we started off paying in the double digits (maybe $90) and we are now paying $235! Everyone is hurting in today's economy, but these guys have no qualms about raising your rent time after time after time. We have paid our rent diligently for several years (at least five, but I'm unsure of the exact number). We pay on time every time and we've never been late. That doesn't matter to them. I don't know the exact measurements of our unit, but it's not a big one. I think it's 7x10. The advertised price for a 7.5 x 10 unit is $82 right now. It feels like a grift to me! The benefits of this place (security and cleanliness) are not worth the price. If you are going to get a storage unit, don't get one here unless you want to be faced with unending rent increases.

All the name brand self-storage companies you see popping up everywhere are borderline fraudulent…read morebusinesses whose prime motivation is low overhead real estate speculation--they are rife with burglaries and their cheap prices get raised after a couple months. Yet despite such a low bar for beating the competition, Peoples Storage still goes above and beyond to provide great security, facilities, and customer service. I highly recommend them and will definitely be returning if I need a storage unit or parking space again.

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

This location is consistently not open on time on weekends. I waited outside for almost a half hour…read moretoday. Because of this, I've had to change my schedule and have even lost clients when I couldn't access my equipment. I run a business, and when I can't get to my tools, I can't do my job. Their failure to open on time is costing me money.

Straight up no frills storage, the way it should be. Its not where you're gonna keep the family…read morejewels or your climate sensitive hippie furniture. But if you have a few extra boxes or just need to rent a space to store your stuff in the middle or at the end of a move, its great. Helpful staff and they have a forklift on site to assist with heavier loads in the upper spaces. Best of all, no contracts. You start month to month and that's how it ends. Its all very basic and while not upscale, far more affordable and a good secure storage spot in Seattle.

I found 145th Aurora Storage through Yelp…read more I was looking for a place to store my 1 bedroom apartment for 6 months to a year. It was a last minute move and I was very flustered. After reading terrible reviews on a few other Aurora centered storage places, I was skeptical, so i decided to call. I AM SO GLAD I DID. The moment that Mary Ellen picked up the phone she made me feel welcome. I asked a few questions regarding pricing, location, and safety. She was very reassuring and invited me to come in to tour. Upon arrival she asked me a few questions about what I was storing to help me figure out how small I could go (budget was crucial for me) She radio'd Spike to come and show us around and again I was greeted kindly and lead around the building. It is more than you could hope for. It's clean, bright, spacious, and easy to navigate. I swear it even smells like potpourri! The first unit was a bit tight for my needs, but Spike was quick to find me one still in my budget and patient with me as I went back and forth on if I could fit in the smaller one or not. Back at the office, I was so flustered I could barely remember my name(actually stopped in the middle of my signature because I couldn't remember what I was doing) Mary Ellen calmly walked me through it and reassured me that it was all going to work out. I utilized the yelp deal with no issue and was given my keys and copies of all my paperwork in a handy dandy folder. I've been back and forth a few times now and I always feel that my stuff and myself are safe, even in the later hours. Spike even stopped us one time and helped check the lights on our vehicle because he noticed we had a tail light out ^_^ I can't recommend this place enough. If you need a place to keep your things, this is it.

Seems like it's hard to get showings and unit access, out of office notice is on the door May 21…read more2025 1pm. There is no notice about when they will return. Calling this phone number for the location ends up going to a voicemail box.

Our school was doing a textile drive fundraiser and we needed a place to store some of the items we…read morehad collected ahead of time. I swung by Sound Storage of Mill Creek and spoke with Kimberly the Manager at this location to see if they would be willing to donate a storage space for one month during our fundraising drive. She was very helpful in implementing the process of getting us a storage donated. She was amazing to work with and very helpful in getting the process completed quickly and efficiently. We were able to store over 150 bags of clothes for the short time we needed. Thank you Kimberly and Sound Storage for giving back to your community and helping make your local school fundraising efforts a success. We collected a total of 250 bags of clothes to donate to Value Village (Fundsavers) We could not have done this without you. We truly appreciate you.

I have been there less than a year and my price has increased twice. They state in their email "We…read moredo not take adjusting your rental rate lightly and understand cost increases impact you". Lightly? TWICE?! It's a 30% increase since I signed (after my introductory rate). I was planning on staying there for many years. At this rate, their storage unit will cost as much as my mortgage in two years. Looking for a new storage unit now.

Just wrapped up a 6-month stint of storing most of my belongings here while I enjoyed a temporary…read morehome that would never fit all my stuff. Bobby the owner was welcoming, attentive, and held boundaries for the space well. My unit was located near a door I could load in from so that was awesome. Overall my items were safe, kept dry and scent free. No security issues which is important for me. The location of this storage facility is unique as it's located on a hill near a bus stop, so loading from a wheeled cart into your car can be a challenge if you park in the hill spots. The movers had no problems though with their hand trucks, so it's not a huge deal but worth mentioning. There are a few level spots you can park in to avoid this. I would definitely store here again knowing that all is safe and and secure here and Bobby really made it a pleasant friendly experience!

I cannot say enough about Skyway Self Storage, and their level of kindness and professionalism…read more Bobby, the on-site manager, is extremely caring and makes sure to see to it that favoritism is not an issue with any occupants; but rather to enforce a secure and inexpensive storage facility, that is well-maintained. If I had a choice of Skyway or commercial outfits, such as Public Storage, Skyway is indeed well-worth the drive; not to mention, locally-owned. Should I ever need further storage in future, they will be at the top of my list.

Awesome staff and friendly! Location is very clean and quite…read more I would recommend this location. Rented storage for 15 months and it was worth the storage rate.

Highly recommended. I am not getpaid to say this. It is high quality building. Clean. Great front…read moredesk guy!