Looks dark, dirty and scary. It's not…read more I needed to put my things in storage for an indeterminate amount of time. They "lived" here. It's cheap and basic, but even my mattress that wasn't wrapped fully was in great condition six months later. I know I was over-reacting to the unpainted walls, but they look dirty. A couple of things: my space was on the inside and it was hard to trigger the light sensors. I did most of my move in by cell phone light. And insurance is mandatory. you can discontinue it if it's covered by your household insurance but is needed. I wasn't expecting that and it added $10-$15 a month. Move out is simple. Alas, there's no refund on amounts paid in advance so I paid for a few weeks that I didn't need. Oh well.

I don't have a storage unit with this place, but my uncle does. I am his personal assistant and I…read morewent here recently and I was displeased that the code didn't work. So I called them up and I got annoyed at the automated AI caller and I was on a phone call with someone for 15 minutes before someone finally came up and entered a code. He had a storage unit. He also showed his disapproval of the door codes. The man on the phone didn't tell me I had to press 2 buttons at the same time and then another 2. He must've forgotten. And finally, someone already inside said that there was 1 cart per hallway. The hallway is extremely long with tons of storage units in both sides. How is 1 cart per hallway even doable? I got annoyed at that as well. Would not recommend. Although, my uncle likes them and thinks it's a good value for how close it is to their home.

I am writing this to share my experience and warn future customers about how this company handles…read moredamages and accountability. I hired A Perfect Mover to handle my move into a brand-new home. Three days before the move, brand-new carpeting was installed. During the move, their team caused visible damage to multiple carpeted areas, which I brought to their attention immediately. The owner, Shane acknowledged it and asked me to send carpet cleaning information so they could cover the cost. I scheduled a professional carpet cleaner and informed Shawn when they arrived. Only at that point--two months after the move was completed and fully paid for $10,824 ... ( we are a family of 4 ) Shane suddenly claimed I had a "past due balance" for junk removal labor. This was never mentioned during or after the move, nor on any invoice. It appears to have been brought up only when it came time to pay for the damage they caused. This is especially odd because I had already settled my bill with them totaling $10,824 ...so wouldn't that extra charge be brought up at the time of processing payment.???? Yeah... you'd think so. Despite this surprise accusation, I still attempted to be reasonable and offered to pay the carpet cleaner upfront while allowing him to reimburse the remaining balance (even factoring in the amount he claimed I "owed," which I dispute). Instead of resolving the matter professionally, Shane became defensive, accused me of "threatening a bad review," minimized the damage to my brand-new carpet, and refused to take responsibility. He then said everything would now be pushed through a "claims process," effectively declining to resolve it directly. To be clear: * The job was paid in full the day of the move. * No past due charges were ever mentioned until reimbursement for damages was requested. * The carpets were new and undamaged, and no effort was made by the company to repair or mitigate. * My review is not a threat--it is a reflection of how this company treats customers after being paid. I support small businesses, but integrity matters. A company that damages a customer's home and then invents retroactive charges to avoid accountability is not acting in good faith. I would strongly urge anyone considering this company to proceed with caution

Three young men who helped me with my move were very friendly professional and did an awesome job!!…read more They were very careful, but worked really hard!!

Adam was helpful in answering questions I have and recommended better cost options for me when I…read moreneeded help mailing an important document. Saved me some money and I appreciated that. Thank you!

spin the wheel and try your luck some days are good…read more Some days are bad. The owners apparently don't follow their sign on the door and open later. I walked in to get a month worth of mail. Nothing in the box trash all over the floor. I'm beginning to wonder if I made a right choice in choosing them.

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

Nobody is ever in the office they have people waiting outside for hours extremely unprofessional…read moreabsolutely terrible it's like this every time I'm here it's like there lunch is 24/7

We used Cross Country Movers for our son move from Seattle to Miami, and the entire experience was…read moresmooth, professional and stress free. Their team arrived on time and worked efficiently while being careful with the household goods. Their full packing service was excellent! They used high quality materials. Everything was delivered to Miami in a perfect condition, no damages. I highly recommend Cross Country Movers!!

Needing to move my home from Washington to Florida I got a few quotes in and based on the reviews I…read morehired Cross Country Movers-BIG MISTAKE. Before I get started if your considering this company DONT here is why. Mark Kaplan came to my home and went through each room making his own notes on everything I required moving. I gave him full access to every nook and cranny and let him make his own notes as I wanted the company to also pack my belongings. Based on his finding he then sent me a quote which was initially very attractive, it comes with a full page Guaranteed price (OR SO I THOUGHT). The day came for removal and they turned up on time and packed all my belongings and off the truck went. 3 days or so into our journey as we were driving to Florida I get a call from Mr Kaplan "It seems we needed to use a lot more boxes than estimated" was the gist of the conversation. Well you provided the estimate and if anything I have reduced my inventory not increased it so its not my fault I replied. You then get a call from Amanda Rey. We have a problem there were more boxes than intended its and extra $2295.00 (THE CLASSIC BAIT & SWITCH). At this point you are well and truly S.....d !! they have your belongings on a truck and you wont see it unless you pay the extra. They will tell you, they will open a claim (give you a false claim number but will never do anything with it, see later). So I paid and my belongings turned up, in fairness the team unloading were very good except when they purposely mentioned they had taken my TV's out of a wooden crate in the van ( long story but Kaplan told me my 4K TV's would need a wooden crate which did not happen and when I complained about this lo and behold it was mysteriously in the van, well I went out to the van there was no wooden crate to be seen, MORE LIES and DECEIPT). So now the full reveal begins, as we started to unpack the reason for the extra boxes became very clear. Cross Country Movers are experts in packing boxes with PAPER !! not your belongings or not much but lots and lots of paper (see photographs) not only that they can wrap a single plastic bowl in 4 sheets of paper and a single plastic lid in 3 sheets of paper (so they wont break!!) and then they stuff it full of more paper. So it went on and on, we have bags and bags of paper not small bags 60 gallon bags. Stay well away from this company they will rip you off. BIG TIME

I live out of state, my clients live right around the corner from this place. I contacted this…read morebusiness and told them I needed to get some very important time sensitive documents signed, notarized, and overnighted to my office. This location was able to take and follow directions wonderfully. They were friendly and very effective. I would definitely recommend this business.

I shipped some books here via USPS to a friend. I even bought a box and packed them at the store…read more Easy enough, right? Nope, my friend received a purse instead. Ok, so they put the label on the wrong box -- no biggie. After their ho-hum approach of "looking into it", it was pretty clear they didn't have a clue as to what happened to my books. No biggie: I requested that the owner, Anwer Mangrio, give me a call (I left multiple messages on his machine), but received no return call; he elected to put it all on the shoulders of the clerk rather than take responsibility. This struck me as irresponsible, and, quite frankly, cowardly. As someone who has owned businesses in the past, I always would work with customers on issues and never hid behind my employees. To be honest, I would have settled for a a small amount of store credit -- a simple gesture and admission that they had made a mistake. However, it was relayed to me by the clerk, that since I didn't purchase insurance, they could not file a claim. In other words, they were willing to file a claim with the carrier to pay for their mistake -- again offloading responsibility onto someone else. In summary: you'll likely be able to conduct simple transactions with everything going well; if it doesn't, don't expect the manager to react with integrity.

My experience with Bekins was really great. From start to…read morefinish everything went smoothly: - My first contact with Jim was nice. He did an estimate and gave me some tips regarding how to prepare my move, - Scheduling the move was easy. I got the day I wanted. - Before the moving I took care by myself of all the important or delicate stuff that I care the most, - On the moving day the movers arrived on time. - The moving crew was great: professional and efficient, they finished all the packing I hadn't done, and disassembled my furniture properly. Then at my new address they put everything where I asked, and reassembled everything. They were taking some small breaks every 2h (which is totally legal and legitimate: I think some other reviewers misunderstood this) - The move took basically the time that had been estimated. I will totally recommend Bekins. Thanks for making my move easier! :)

I did not have any work done by Bekins Northwest (Move Northwest), but I wanted to share my…read moreexperience. Today at approximately 3:10 p.m. on 21st St. NE in Lake Stevens, WA, a Bekins Northwest moving truck pulled into our alley while helping a new neighbor move in. At 5:26 p.m., my fiancé came home and sent me a picture showing their truck blocking both our driveway and the neighbor's driveway across the alley. He spoke with one of the workers and explained that I would be home shortly. The worker replied, "No problem. When she gets here, we'll move the truck." When I arrived home at 6:39 p.m., the truck was still blocking my driveway. I got out of my car and politely asked if they could move it so I could pull into my driveway. One of the workers responded, "Can't you wait 20 minutes?" I explained that there was nowhere else to park. He pointed to the middle of the road, I told him, "No, I'm already stopped in the middle of the road." Parking there would have continued blocking through traffic (something their truck had already been doing for hours) and could have prevented other neighbors from getting home. I again asked them to move their truck so I could access my own driveway. So let me get this straight you wanted me to wait another 20 minutes after my driveway had already been blocked for hours and while your truck continued blocking the alley and preventing residents from easily accessing their homes? My issue is not that they were working. I understand people have to move. My issue is how the situation was handled. Blocking someone's driveway for nearly four hours without even the courtesy of knocking on the door to let us know or simply saying, "If you need in or out, just let us know and we'll move the truck," is unacceptable. Then, after being asked politely to move it, I was told to wait another 20 minutes instead of them taking a minute to relocate the truck. The truck finally left around 7:00 p.m., meaning our driveway was blocked for approximately 3 hours and 50 minutes. Better communication, respect for the surrounding neighbors, and basic courtesy would have gone a long way in preventing this frustrating experience.

Michael, Dawa and Jordan helped me move from my house in Issaquah to my new apartment in Seattle…read moretoday. They were great! Professional, efficient and very friendly! The made my move very smooth.

I had a strange request to help me move some windows and doors for a new construction on Bainbridge…read moreIsland. The pickup was in Seattle. Nick went out of his way to make sure he arrived at the loading dock on time. Assisted with the loading, made the ferry on time and assisted with unloading. Not your typical house. Move. Nick's willingness to ensure things got done right was greatly appreciated.