The storage unit itself is OK, a little small, but OK. But the Customer Service is nonexistent. I've tried for the last 10 days to reach somebody by phone with a question about my bill. You leave a message and maybe a day later they might call you back, but I still haven't been able to speak to anybody. read more

Restrooms are always locked/unavailable to customers during business hours and especially after

This facility is not a climate controlled as they say. They have on only half of the facility if even that. The elevator doesn't work half the time and they raise the rent within two months and keep raising it. My husband almost had a heart attack cause it was so hot in there and they changed our lock without telling us. read more

Property Manager of facility should be available during business hours. Call this location went by location multiple times and not able to speak to a real person. The price I have been paying for a unit is not worth it. read more

Do not use Public Storage facilities. They are not secure! There have been a dozen burglaries at the 15267 Huebner Rd, San Antonio, TX 78231 location in September 2024. Cameras were painted over and the security system displayed the same video cations on the lobby screen for over a week. The third floor has no cameras while only the doors have poorly positioned cameras. Additionally, all of the units in the entire building are open for viewing by thieves because the walls DO NOT go all the way to the ceiling. The district manager called me after one of my three 10x15 units was burglarized. We agreed to meet at the location but she never showed up or called me back. The site manager only works two days a week and is overwhelmed by all the burglaries. Don't lose your belongings or waste your money with this company. read more

Previously, on Google, I'd written a 5-star review for Public Storage, after a very satisfactory experience with the manager of this location at the time, named Michelle. Because of that experience, when we had the occasion to rent storage again because of a job opportunity in Atlanta, of course we went back to Public Storage. And Michelle signed us up for a space that was perfect for our relocation needs, and soon the move began. However, literally one week after securing our space, and with packing underway, the location went under new ownership and Michelle was immediately fired. We were not notified of the change, which normally wouldn't be a concern (it's the company's business), except for one small detail: they didn't hire anyone to replace her, and the key to our unit, which was supposed to be picked up the day we moved in, was sitting in a locked office with no one available to retrieve it. It took several hours to locate the new owner and to make arrangements to open the office to secure our keys for the unit we had rented. Those hours added up and caused us to incur additional time with our movers and those additional moving expenses were denied reimbursement. The new owner simply did not care enough to staff the office, and we were LITERALLY locked out. With all our belongings completely boxed and waiting to be unloaded from a moving truck into the space, we had no option but to wait. Finally, to add insult to injury, our rates were jacked up 2 times in less than 1.5 years, each time by more than 20%. By the time we moved everything out last month, we were paying over $500 per month for an un-airconditioned space. Our rent, which had started at just over $300 per month, went briefly to $425, and ended up at $523 per month in the span of just 16 months, and worse, because we were relocated to Atlanta, and had no way to remove our items from the storage unit, we had no choice but to pay. Appeals and requests for information on their 'appraisal' process went unanswered. We did get a one-month reprieve on the last hike, but it kicked in with no explanation provided. There are much better locations, I'm sure, and much better prices as well, but I will NEVER use Public Storage again. A VERY dissatisfied customer. If I could give zero stars, I would. read more

Terrible customer service, zero stars!!! Set up an appointment at 130, and received a confirmation email. Left work and drove 30 minutes over to set up my unit only to find the office locked and that it will be closed until 2 pm. Total waste of my time, thanks for nothing. So as I'm writing this some lady comes from around the corner smoking a cig, turns out she was on her 30 minute smoke break. So we went inside to start the process and immediately she starts trying to up sell me to a larger unit. I told her that I was fine, so we went to take a look at the 1 unit they had available which turned out to have a broken door. Just great,,,,, this place is a joke. I'm renting elsewhere and I suggest you do the same. Pathetic read more

Michelle the property manager was super friendly and informative on everything I would need to successfully store my items here. It was a quick and painless process. The prices are cheaper then other places! I like the security gate, code locked doors and my own personal lock on my unit, makes me feel like my items are safe! Highly recommend. read more

Great customer service by your property manager Michelle. You tell she she loves her job.

Excellent service from Michelle and AJ!! Clean facility and professional service. Recommend them anytime... Promotions can be a little misleading, but still good. read more

Thank you Michelle I appreciate your phone call yesterday letting me know about my unit. She is very nice and keep the good work with the up keep read more

Ms. Shannan was awesome, helpful, very informative, and was even waiting on me to get there since I was coming from another location!!! Definitely happy I went here! Thank you! read more

I am so happy that I came to this location. Michelle is an expert when it comes to Public Storage and was able to handle everything that I needed with ease. I was able to get right into a unit and even at such an affordable price! If you're in need of great customer service during these hard times, contact Michelle at this public storage location! read more

Very friendly staff and easy to work with. I would recommend using them to anyone I know.

I have been renting a unit nearing 2 years and my experience has only been positive from day 1. I have rented elsewhere in the past for 4 years so I know what I am looking for versus not. Michelle has always been a pleasant and professional go to regarding my questions or concerns and that has been consistent. In regards to on-site and my own unit I feel I have been informed of anything before it transpires to anything concerning and I am confident having my unit secure. I would not hesitate to recommend this particular location and Michelle as it has been a good experience for myself. read more

Excellent storage facility at reasonable prices. Secure and clean. Patricia the on site manager was very helpful and pleasant to work with. Very impressed with the management of this facility. I will be renting an additional storage unit here very soon. read more

Patricia was very helpful to my mom when her housemate passed away and she needed to gain access to his storage unit. Thanks so much!

OMG Ms Shannan at this site is a complete ANGEL!!! She was a GLIMMER of ultimate light in my Life at such a Dark time. Thank you so much for showing me that there is still CUSTOMER CARE and CONCERN in a World that seems to be FORGETTING that.... thank you so much Shannan and Public storage, God Bless read more

Very happy with this storage facility! Clean, safe, and the staff is wonderful. Shannon goes above and beyond and is very friendly and helpful! The prices and specials are very reasonable on my monthly budget as well and the units are spacious and secure. Very happy customer! Thank you! :) read more