Nice climate controlled facility. Easy access, clean and the front desk resource is an excellent…read moregentleman, quick to respond and quick to help. Unfortunately if you keep your items in storage more than a few months you find the problem... In that prices increase every 60-90 days with the only notification via postcard note in the mail. I had a 10x15 and a 10x25 that cost $340 (total) for the first two months that was up to $680 by month 9. Really want to like the facility and location, but such manipulation of cost knowing that you have limited options to move contents ...only reason I'm even leaving a review. If you need to rent for a couple months, all good. If you are renting for a longer term head somewhere else, because you can't predict 'market' adjustments ...which never seem to go down just up.

I would only recommend this be a short, very short term plan. They increase rates periodically and…read moreblame the market rates. More like corporate wants all the money. Beware of the New Braunfels location, they seem to have a rodent problem. Stinks like it, have droppings in unit. Never know what other people have in their units tho like food. They have traps set out tho. Seems like they keep it clean.

Staff is super friendly and helpful, the security for the facility was fantastic as well. I really…read moreenjoyed the last few years I had storages here. Thank you for your kindness and assistance!

I had my furniture stored at this facility. I had movers pick up to bring to my home. They called…read moreme to alert me that there were rat droppings everywhere and proceeded to take pictures. Upon arriving at my home the droppings fell everywhere now I am faced to hire cleaners to pick up all this mess. I was paying $280 per month thinking that it was a safe and secure unit. The movers said they had never seen anything this bad before. I called the manager and apprised her of the situation and she refused to give me any consideration. She could have cared less. This facility is located on Huebner Rd.

Omg. I love this place, we went in today to get a storage unit and we did not think it would be…read morethis easy to get a unit at the last minute, but Megan the branch supervisor was AMAZING. She was helpful, caring, funny and did did whatever she could to be accommodating to us. We are gonna stay in this place for as long as we can, we love it . Oh, and they have free water and coffee. Hahaha.... Thank you Megan, you are the best!!!

Hoping this will catch the owners attention, as I have tried countless times getting ahold of this…read moreplace for my refund from 9/29/25!! I signed up online as this place looked perfect on paper, chose the next shown available day to move in, drove over only to find they were closed Sunday, despite showing they weren't on Apple maps. Fine, so I go back the next day. Well past opening, no one is there besides other people needing to get in their new units. Come back an hour later, still nothing. Call the main office for help, they try to help me in but let me know you need someone in person so they try and get in touch with the manager and tell me I should hear back within an hour. The whole day goes by, meanwhile I still had to move my stuff and had already rented a van to do so, so opted for another place down the road. They ended up leaving a voicemail, I show up an hour before they closed and still waited outside a locked door for 50 minutes. Abby helped me and let me know I could get everything refunded and should hear back within a week. A few weeks go by, as I have a life and things get busy. I email to create a paper trail and was able to talk to Renee then Brian who let me know the management was shifting but let me know I should get refunded within 1-2 weeks after verifying my information. It's now been 2 MONTHS since hearing back, and I've sent many follow up emails as I will not trust a verbal confirmation at this point. They also have at least 4 different numbers listed?? Please, new management if you see this, I sent another email today.

Excellent service with the staff. The manager is so kind and helpful. She goes out of her way to…read moretake care of you. Very clean and reasonable in my opinion. I highly recommend this location.

The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.

I'm new to San Antonio, so you don't know this about me yet, but I don't give out 5 star reviews…read morewilly-nilly. 5 stars are for those who go above and beyond. 5 stars are for the cream of the crop. And here I am giving one of my rare 5 star reviews, so you can imagine how stupid I feel because I forgot her name. I told myself I wouldn't do that and I did. My stupidity aside, this is your place and she is your gal. First, I ordered a unit online and that was so easy. Then I called and organized the delivery of moving pods. Which sounds easy, but working with moving pods was harder than I thought it would be. And she was so nice through all of my confusion and went out of her way to help me. Which I really appreciated because I was very stressed out at the time. Then the moving day came and I had issues with the moving company and the pod company and organizing the two. I spent the whole day in the parking lot waiting on people. And I ended up having to go into the office several times that day, for various odd reasons. Every time, she had to get up and come open the door. I felt really bad about that. But she continued to be smile-y and helpful. It was a hard, painful day for me and she was the bright spot. Thank you, B--something. Oh, it's on the tip of my tongue. Paying the bill is really easy. I pay by phone, but there are, like, 3 or 4 other ways. I have a great unit. The grounds are secure. I am very happy with my whole experience.

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

Love this location! Units are climate controlled and very clean, well-managed and the entire team…read moreare super friendly. Autum gave wonderful customer service and helped me with all my needs in a unfortunate situation! SIX STAR! Thank you so much, you really made my day easier!

Always clean on the premises. The units are climate controlled and cool during summer heat waves,…read morewhich is a wonderful. Employees are always smiling and friendly. Wish the hours were open later but otherwise no complaints.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.

Signed up for a small storage unit. 5x5 Agent was friendly and efficient. He left nothing to…read morechance. He had me use my code to get in (the gate as well as my inside unit) and made sure the key (3)'s and lock worked that was free. I was required to get renters insurance. I chose to purchase it through my auto insurance. It was minimal. The hours that I'm able to access my unit is from 6:00a.m. to 9:00pm. I was also able to get a discount for the following month. Now I have my work cut out for me!

100% perfect! Nothing to fault. The manager, front desk…read morewas outstanding. I'm sorry for forgetting her name, but she made sll of the difference!