Grace was the most helpful!…read more Identified all my issues and came back with prompt solutions.

Very convenient fast help location was great for me. Grace was very helpful. Saw the place on line…read moreand called to set a time. It all took me 30 minutes.

The receptionist there (won't be writing her name) is so rude and unprofessional that I'll be…read moremoving my storage unit elsewhere. We have a company account with multiple units in our future plans but will not support this company because of a single employee's attitude. Will be speaking with the manager who is never available for some reason. There also used to be a handy clip that would hold open the door from the outside to enter the units, that is no longer there. The door to enter also sticks and needs to be shaken (as an attendant showed me) in order to open. Taking my company's business elsewhere. Unacceptable service.

Really nice people. Everyone worked with me on both storage rooms to make sure I had what I needed…read moreincluding walking with me to the units and pointing out differences and advantages. Very clean, easy access, and good prices.

Omg. I love this place, we went in today to get a storage unit and we did not think it would be…read morethis easy to get a unit at the last minute, but Megan the branch supervisor was AMAZING. She was helpful, caring, funny and did did whatever she could to be accommodating to us. We are gonna stay in this place for as long as we can, we love it . Oh, and they have free water and coffee. Hahaha.... Thank you Megan, you are the best!!!

Hoping this will catch the owners attention, as I have tried countless times getting ahold of this…read moreplace for my refund from 9/29/25!! I signed up online as this place looked perfect on paper, chose the next shown available day to move in, drove over only to find they were closed Sunday, despite showing they weren't on Apple maps. Fine, so I go back the next day. Well past opening, no one is there besides other people needing to get in their new units. Come back an hour later, still nothing. Call the main office for help, they try to help me in but let me know you need someone in person so they try and get in touch with the manager and tell me I should hear back within an hour. The whole day goes by, meanwhile I still had to move my stuff and had already rented a van to do so, so opted for another place down the road. They ended up leaving a voicemail, I show up an hour before they closed and still waited outside a locked door for 50 minutes. Abby helped me and let me know I could get everything refunded and should hear back within a week. A few weeks go by, as I have a life and things get busy. I email to create a paper trail and was able to talk to Renee then Brian who let me know the management was shifting but let me know I should get refunded within 1-2 weeks after verifying my information. It's now been 2 MONTHS since hearing back, and I've sent many follow up emails as I will not trust a verbal confirmation at this point. They also have at least 4 different numbers listed?? Please, new management if you see this, I sent another email today.

I'm new to San Antonio, so you don't know this about me yet, but I don't give out 5 star reviews…read morewilly-nilly. 5 stars are for those who go above and beyond. 5 stars are for the cream of the crop. And here I am giving one of my rare 5 star reviews, so you can imagine how stupid I feel because I forgot her name. I told myself I wouldn't do that and I did. My stupidity aside, this is your place and she is your gal. First, I ordered a unit online and that was so easy. Then I called and organized the delivery of moving pods. Which sounds easy, but working with moving pods was harder than I thought it would be. And she was so nice through all of my confusion and went out of her way to help me. Which I really appreciated because I was very stressed out at the time. Then the moving day came and I had issues with the moving company and the pod company and organizing the two. I spent the whole day in the parking lot waiting on people. And I ended up having to go into the office several times that day, for various odd reasons. Every time, she had to get up and come open the door. I felt really bad about that. But she continued to be smile-y and helpful. It was a hard, painful day for me and she was the bright spot. Thank you, B--something. Oh, it's on the tip of my tongue. Paying the bill is really easy. I pay by phone, but there are, like, 3 or 4 other ways. I have a great unit. The grounds are secure. I am very happy with my whole experience.

I've been a customer of US Storage Centers for over a year, and they initially offered some great…read morerental deals. However, they gradually increase the rent for the same unit, which is a blatant scam. They also claim that the unit's price will increase in 30 days, but a few days later, they charge the new price that was supposed to be implemented 30 days later. The company is incredibly unprofessional and unresponsive, especially the management. I've visited their office three times to address these issues, and they promise that Yolanda Pena will contact me. She never does. I've also called their number and spoken to the call center, who assures me that the property manager will contact me. Yet, she never does either. Overall, US Storage Centers is a terrible company that shows no regard for its customers, rent elsewhere.

I rented a unit in Cubesmart in Mchard road and Mt. Tom Gm assisted me I have never been treated…read morethe way he do! he went over and beyond very helpful and friendly the unit was super clean. thank you Mt. Tom keep up the good work you are doing!! I do recommend this place.

Wonderful recent experience with the most current General Manager, Tamara, and assistant manager,…read moreLoryn, at Cube Smart! I've been renting a unit there for a few years and both these individuals went the extra mile to help me with some past issues with my account there, and then helping making a change to a more cost-effective unit, assisted me in understanding the options, and walking thru with me to show me the various units available to make the best choice. They put so much time in assisting me, always with kindness, respect and genuinely deaireto provide the best customer service possible. It is amazing and so uplifting to know there are still individuals who genuinely go the distance for the customer. Highly recommend this facility because of these 2 individuals!

I work a lot outside of the USA (currently in Mexico) for the US government and I can truthfully…read moresay that the husband/wife team at this particular store has treated me fairly and with great respect. I have had to keep my stuff in storage for over a year now and they have always worked with me when I've had delays from the auto payment I set up with my bank to get them their monthly check. Thank you for all your help in keeping my stuff secure and climate controlled. David L Blakley, CST U.S. Dept. of State Contractor

Been a customer for about 3 years, climate controlled unit. Overall experience had been great. No…read moreissues with theft which is usually everyone's concern. They got rid of the trash cans in and out the facility but people were getting out of hand with leaving trash outside the bins. If I ever need a storage unit in the future I would definitely come back.

Hank and Joe were both great they went over everything thoroughly and made sure my husband and I…read morewere well taken care of. This place even has restrooms and alarm systems on the individual units! I highly recommend this facility!!!!

I had a storage unit here for almost 2 years. I never had an issue! The place was always clean,…read moresafe, and climate controlled. I finally moved out because I now have a 3 car garage and the store representative Glenn made move out day quick and easy! He was super friendly and made sure everything was taken care of.

I've been a customer since 2018.Needed to move my things.They helped me tremendously.Several…read morepeople broke in my storage and numerous others on their premises.They called me immediately about the inconvenience and ask if I could come to see if anything was taken.Received a new lock and went to check on my storage unit.Numerous belongings were taken.The management was extremely helpful by having me have protection plan on my unit.Filled out the forms and police report and management supported me through the process.I truly appreciate them. I'm in good hands.

Great customer service! I needed a quick and easy process today getting a unit, and I got that from…read morethese wonderful employees today. Thank you so much I can't remember the names of these employees but everyone was above and beyond. Very much recommended!!