A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Headline: StorQuest Nightmare: Targeted Break-In + Fabricated Excuse to Evict - RUN AWAY!…read more We chose StorQuest to securely store our entire household belongings, trusting their security claims. On March 12, 2026, at 8:40 PM, intruders pried open the front doors (supposedly locked after 6:00 PM) and burglarized only our unit at the far end of a hallway. No security cameras exist in any interior hallways, so the crime went undetected; police report (case #26-007076) confirms the suspect left by 9:10 PM. Management (Jacob Davis) gave minimal help and zero constructive follow-up. When we followed up a week later, Jacob turned hostile and then issued an eviction notice based on a completely fabricated claim of improper conduct in the facility--with no video evidence or proof ever provided. Inadequate security, missing hallway surveillance, indifferent staff, and baseless eviction tactics make StorQuest completely unreliable. Avoid this facility at all costs--choose a provider with real security and honest management.

No need to hesitate to rent a storage unit from Redmond Mini Storage. I rented my first unit there…read moreover 20 yrs ago. The last several years I have had a few units there. The Senior Manager Victor does an exceptionally good job managing the place. Victor is highly knowledgeable, very professional, kind, genuine and informative. I'm sure I've asked the same questions more than once and Victor is quick to respond with the answer either in person, by phone or by email. Provides the info with all the details/options/variations. I did rent a unit at another storage facility less than a mile away from Redmond Mini Storage that was not a great experience. Also paid much more for a unit with many price hikes at the other more "corporate" place for a very small unit. Could rarely get any answer but "no" or "I don't know" there when I reached out. Victor & Redmond Mini Storage is the exact opposite of the other place. Has very fair prices, move in discounts, clean, secure, and well lit. If you need storage don't hesitate to check out Redmond Mini Storage.

I have been a customer for over 3 years. They recently changed their online systems and are no…read morelonger able to do automatic deductions. They then add a $10 fee even though the checkbox that says use this credit card for all future charge is checked. Deposited the calls to rectify this behavior has continued. I see this as a money making game at the expense of the customer satisfaction. I've started looking around and have realized that I am not the only person being impacted. Other storage facilities are cheaper and have the capability to do auto deductions and quite honestly have waaayyy better customer interaction.

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

This is not my first time using OTG Moving. In fact, I have had reason to use them multiple times…read moreover the past 10+ years and have referred them to several of my clients, family, and friends. I love OTG; they are friendly, prompt, and professional. Just as before, the movers showed up on time and ready to work! They had my items packed with care and were on their way to my new location faster than I anticipated. When they arrived at my new location, they unloaded everything in an organized manner and even helped assemble some of my furniture. Thanks OTG! Worth every penny!

I rarely leave negative reviews, but this experience was bad enough that others deserve a heads up…read morebefore booking. On The Go came recommended by a friend but ended up being by far the worst moving experience I've had. My wife was 8 months pregnant and I hired movers specifically so she wouldn't have to deal with the stress of moving. Instead, the crew showed up nearly 4 hours late and was clearly underprepared. We had been up early, packed and ready by 9am, as the crew was supposed to arrive 9:30-10am. They arrived at 1pm. I had to reschedule elevator bookings at both buildings four times, and my wife missed her window to rest and eat. Not exactly the "easy move" I paid for. The quoted job time was 3-4 hours total. Loading a small one-bedroom alone took 4 hours, largely because one of the two movers was clearly inexperienced and required significant rework throughout. I understand people have learning curves -- I just don't think customers should absorb the cost of on-the-job training. I watched him smack my expensive things on walls and the floor with little care. At the end of loading, the crew asked to stop at a fast food restaurant. I had already flagged the time crunch multiple times. We ended up skipping the meal but it came across as tone-deaf. Unloading took over 2 hours despite a verbal promise of 1 hour -- and that's with me actively helping. Total time: over 6 hours to move 15 minutes away. The last time I moved with the same belongings (Seattle to Kirkland), a different crew finished in under 4 hours, including the time to transport, and with zero damage. Several irreplaceable items were chipped or otherwise damaged during the move. When I raised it with the company, I was essentially told there was nothing they could do, but they offered to mail a $25 check. That was nearly a month ago. No check has arrived, despite multiple follow ups. The company did offer a partial discount on the move after I followed up, though it took several weeks to receive it. I appreciate the gesture, but it doesn't come close to addressing the full picture -- the delay, the damaged items, the time lost, or the stress added to a situation that was already sensitive. All of that could have been solved with proper planning and training. This was just not a good experience from top to bottom.

They screw you on the price every chance they get! Raises about every 3 months and not little…read moreraises like maybe $100 on a 300 unit. Not only that I just found tons of mice droppings in my unit and the when I made a appt to meet with terminex on a Saturday at 9:00 am hey arrived 10 mins late only to tell me they couldn't do anything bc it was a occupied unit lol oh and did I mention that I'm paying $600 a month for this unit! And I have four other units here! But oh well, rodents in your unit, nothing we can do about that. So no pest control if you're renting there, only pest control if you don't rent there and the unit is vacant. What a joke! (I still like James though, he's a good guy)

Predatory business practices. Avoid Public Storage at all costs. Was renting a space less than two…read moremonths and they raised the cost of the space by close to $300 dollars. Gave me a "discount" for three months. Spoke with management who said did you read the contract? We can raise your rent as high as we want, whenever we want. Disgusting practice. Do not waste your time or energy here. DO NOT USE PUBLIC STORAGE. They will rip you off.

Mgr Cindi is most professional; courteous & Fun to be around!…read moreThe facility is highly secure!... Highly Recommended!

The storage facility is incredibly secure. I did not at all wonder if my unit would be broken into…read moreand all my possessions stolen, which would have likely been on my mind elsewhere. The people at the front desk are absolutely stellar. So helpful and pleasant. I would have loved to give this place five stars but OMG there is mouse poop on EVERYTHING. Every box I open has been nested in! I'm going to have to throw away hats that are stained with urine and silicone baking dishes that have holes eaten through them. I've had to use storage units before in my moves but this is a new experience for me with the rodents. It's disgusting and hazardous.

I have been a customer for over 5 years. The facility is secure, clean, and accessible. The staff…read moreis responsive and has been consistent.

Terrific family owned storage facility. Kind, thoughtful, responsive owners were happy to assist…read moreand answer all questions. Please support this local operation!

We have had a storage unit at Cubes Self Storage for almost two years now and it has been a great…read moreexperience! Easy access, great rates, very clean, free truck use at move in, and Angel and the rest of the employees are excellent!

I had a payment issue, and the management team stepped up and helped me resolve the problem. the…read moremanagement team was a tremendous help and are a great group of people. we are very happy storing our belongings at Cube storage in Kirkland.

I have been a tenant of this facility at about a year. I started out with a 10x15 unit on the 3rd…read morefloor, then added another unit 10x15 a few months later and grew into a 10x10 all within the year as my small business overflow needed added storage space. Each time I needed a new unit I was able to get in contact with the manager Rick by phone or email and he was prompt, courteous, accommodating and efficient. When I say that he takes care of his customers! There is not enough stars to give him. I believe as I grew my small business he (Rick) saw the need for the demand and eventually helped me transfer into a 10x30 unit. I can go to this location at any time that it is open (until 10p) and always feel safe and secure. The ground are well kept and clean. I've never had any safety concerns while there and you get a sense of who's who. If there are any concerns Rick is always available to check in with and he will address. If you are a small growing business looking for overflow storage - give Rick a call and he will take care of you. Or if you need a rental space for your home or personal use. Your items will be safe here. Thank you Rick and RedWay Storage!

We had a bad experience with a nearby storage facility and came here and the service was…read morephenomenal. Rick bell was amazing and very patient as we decided in the right storage unit size. he helped turn a bad day into one of less stress. The facility was clean and efficient. This facility and Rick Bell exceeded our expectations.