DON'T RENT SPACE HERE. These people are greedy! I have only been renting space here for a few months, not even a year and my monthly rent leaped by almost $100 dollars! Don't get yourself caught in this trap. STAY AWAY FROM THIS AND ALL OTHER PUBLIC STORAGE places! They're greedy and evil. read more

Storing my daughter's items and lower price than most. The premises are very clean both inside and outside.

Danya was so helpful with my check in and made it super quick and easy to move in! I am excited to have a storage here and know I can reach out to her if I have any additional questions. read more

Great customer service, Dalia was very nice and helpful, showed me the unit. Explained everything very thoroughly

The girl that was working today 12.5.23 was helpful. She was very pleasant and since today was my first time even setting foot at this location she wanted to make sure she could help me to let her know. I think this is going to workout great. read more

Gate is always broken no one on site to let you in even though you only have access from 6am to 6pm. This issue happens at least once a week. When you call the phone number they never answer read more

The is a very nice and Helpful girl there named "Sadie" I would recommend talking with her. Always pleasant and very helpful. Keep up the good work Sadie. Appreciate you read more

Since I posted this ... I've had a few people sending me msg's stating this happened to them or someone close to them... the latest person who sent me a msg was a renter also at thee same location where I rented. When she Described the violation that was done to her unit and property ... Well let's just say exact same that happen to me . From holes on the walls, in her unit , missing lock and missing property basically robbed from her own property. Sad to say how this place continues to make business and steal from their own customers .. I rather take my business to any other storage company with WAY BETTER maintenance and cleanliness also CAMERAS in the hallways and locations ..!! AND ... I give it a 1star because i HAVE To. read more

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The app made it very easy to make a reservation which included a great deal. When I arrived, I was greeted and taken care of immediately , it was very easy. I have rented storage units from this location in the past and always had excellent service and nice accommodations. I will continue to use this location. and hopefully the same staff is always there Because without them, it wouldn't have grown into such an awesome place to store my things. Thank you. read more

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This facility is always clean, well kept and feels very secure. The staff is great!!! Especially Dalia. She has been extremely helpful and is always really pleasant. read more

I would give this place zero stars if I could but their hours are HORRIBLE! Do not use this place. They close at 6 p.m. on the weekdays and 5 p.m. on the weekends. Makes it impossible to access during a work week. Then, just to show how courteous they are, they send you a text and email if you exit after hours. NOT WORTH THE COST. read more

If I could give zero stars I would. They are never there, close at 6:00, want to auction your stuff and do all they can to do so, increase rent, charge excessive fees and overall is the worst storage company I have ever encountered. TERRIBLE COMPANY, staff sucks, go elsewhere. read more

Dalia was super helpful when I came and helped assist me with the getting in and out of the gate!

Christen was very helpful to me here at this storage facility. She will help you too if you need any assistance. Ask for Christen if your at this Public Storage! Thank you Christen read more

This review in intended for anyone new and looking for storage space. I believe that you will need to have this information to make a decision on what storage to select. Recently I rented a 10x10 storage and while I appreciate the facilities being clean and easy to obtained and navigate, once thing I was not expecting (and obviously they won't tell you) is the high increase on the monthly rent space. In less than 5 months, I went from paying like close to $111.00 to $153.00 with out an explanation of the increase. Well, I reached out to customer service and this is the resolution provided, but not an explanation???: Dear Nelson, Thank you for contacting Public Storage Customer Service. Public Storage strives to provide you the best value in self-storage, and we believe our rates are still competitively priced. We understand an increase in rent is never a welcome event and apologize for any inconvenience this may have caused. If price is an issue, we can always revisit what you're currently storing to see if we can find another less expensive storage unit that meets your needs. To do so, please contact your Property Manager who would be happy to help you. We value you as a customer and appreciate your continued business. Thank you for choosing Public Storage. Charmaine S.| Email Support Public Storage - Trusted Nationwide Since 1972 Office: (800) 567-0759 | **So based on what you read, do they truly value customers??? Sincerely, Nelson read more

Very bad service They rent you online and charge you online and hold the gate codes not activate until you see the property manager to confirm the ID But the hard thing to meet this man he not at the office all the time and he gives you fake appointments and he doesn't show up and he doesn't answer the phone I rent the unit before 4 days and still doesn't have the access to go in the unit!!!!!!!!!!!!!! I charged 2 hours extra for the moving company $260 because he doesn't come to meeting time to verify the ID and activate my code to let me get in !!!!!!!!!!!!! read more

Unfortunately, this company has a wonderful easy location for Chapman students but is not easy to work with. When my college daughter went to check out at the end if May... no one was in the office. She went numerous times at various office hours and no attendee in the office. On the first day of the month (when payment is due), her unit was cleaned out, she went to check out at the office before noon. They charged her the FULL amount for June... $200. We have talked to the location management and called numerous time the national main office. I do not recommend this location. Not college student friendly. read more

When I showed up for my reservation. I was showed the perfect space. Upon completion of the paper work, I was told the insurance was part of the rental agreement,I explain I had been a repeat customer. I looked for the pamphlet, none around. Since I was there with my truck loaded, I signed the agreement. Later I found my old pamphlet. Went into the office, signed a form to removal of the insurance. Being a trusting person, I believed it was done. Later I saw that the insurance wasn't taken off I ask for the area supervisor. I was ignored, for 3 months, finally I was referred to the insurance company, that took another 2 months with no favorable results. Since they didn't have the form I signed, COMPLAIN denied. No customer service. I warn everybody. BAD SERVICE AND LIES. read more

The lady in the front was very nice and friendly I like it here I was in Irvine on red hill and thst place is a nightmare from hell do t ever rent there stay away but this was is way better read more

The lady in the front I believe her name is Dalia has the worst customer service. She was super rude. On the phone they say one thing but when you show up they say another. I won't be doing business anymore with this company read more

Price gouging done at 601 S Main in Orange. Ten by 10 space started at $151 in Sept 2018. Just got another rental raise from $242 to $320. For a Ten ft by ten ft? Really now price Gougers Stay Away! read more

DO NOT STORE YOU BELONGINGS HERE! Unless you want to donate your stuff to thieves. I moved in a month ago & my prized possessions were stolen ($5-$8k worth). Public Storage & their employees don't give a rats ass about you as long as they get their rent. There are many issues w this place. 1. The side fence has been cut at least 8 times & that's how thieves get into the property after hours. 2. The empty units do not have locks. Public storage place a plastic ID on the locks which can be removed by the new owner. Until the new owner moves in it is literally unlocked. All the thieves need to do is access one of these units and tunnel their way through drywall to access the other units. On 2/3/2021 I got a call from Orange PD. They called me because I actually work w police officers on a daily basis. This is blatant disregard for their customers who pay hundreds of dollars a month to secure their possessions. 3. Drywall is what separates your unit from ur neighbors unit. So if your neighbor is a thief, he has access to yours also. If the public storage employee is a thief, he can just tell his/her buddies how to get into these units. It is not safe. I've talked to many tenants and this place has been broken into several times. DO NOT RENT HERE IF YOU CHERISH YOUR BELONGINGS! I sold my home and I stored my valuable possessions here until I relocate. I have photos and videos. Only idiots would run a business like this. read more

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I never post negative reviews.. but this place is complete trash. I had my storage unit broken into and the girl dalia working there had no clue the lock on my unit had been replaced and was missing their storage sticker that verified the lock being issued. She claim they do daily walks throughout the place but that BS!! She didn't do her job and it cost me everything I owned. Then when I tried to talk to her about it. Trying to see if my lock was still one prior to the day of the incident she got a bad attitude with me and said for me not to tell her how to do her job. You're better off leaving your stuff outside somewhere since it'll be the same and you won't have to pay anyone a monthly fee plus insurance. Their insurance is also a joke. This place is trash. Constantly getting units broken into and no action is taking place. DO NOT COME TO THIS PLACE. The one star is for me to be able to post this. They don't deserve even one of those stars. read more

I am little perplexed about this location. I speak with Dahlia on friday. Confirms appointment time for Saturday 10am with property manager, Peggy... it's now 15 pass ten, office is still closed. Not a favorable first impression, is it? Let's see if they call me back. I left a voice message saying I am here. Where are you. I lost valuable time,.. now i have to search and call for quotes at other places... I got a call from Tymanj. @ 11:38am. Thanks to him, for taking care of me. I changed my rating from 1 star to 3. read more

Amazing service. Staff is super friendly and welcoming. Britany was attentive and made sure she gave me all the information I needed and was very nice about it. 10/10 would recommend this place! (: read more

Update: 7/18/21, I left messages last week for both the District Manager Tiffany at 707-595-8472 x 3169 and Senior District Manager Bilal Vashi at 714-568-7611 x 3165, both messages have gone unresponded to for a week. That tells me that the stink starts at the top and rolls downhill, corporate and management at Public Storage is a disgrace. Won a unit here via auction on Storage Treasures. Drove over 45 mins to pick up unit and nobody is in the office. Thought they might be on lunch so I waited over an hour and nobody ever showed up or answered the phone here. Multiple people who wanted to rent a unit also showed up and left to rent from another facility since nobody was in the office. Their office hours were posted as 930am to 5pm today, I arrived at 11am and left @ 12:22pm. Wasted $20 in gas and over two hours of my time in commuting and waiting at facility. And this was after the manager Dahlia had called me the night before to confirm what time I was coming in on Sunday. Dahlia is by far the rudest manager I've ever encountered at a PS facility. If they treat their working relationship vendors with such disrespect I can only imagine how they treat their regular customers! Do yourself a favor and rent from another company. read more

Super easy to rent a unit online! Can get a unit the same day! Unit was very clean. :)

I had a great experience at this location. The staff is super helpful and even gave me a discount on my first month there. Shoutout to the employee Nicole she's awesome. My move out experience was super easy - I gave them my lock, emptied out my unit and they said I was all good to go. read more

Christina is amazing, kind and extremely helpful. She helped me find the perfect size storage. I'm grateful she was able to reserve my storage space. I feel the place is safe, clean and secure. Special thank you, to Cristina's husband. I was unpacking my stuff into my storage unit and my car battery went dead. He helped get my car started. He's an Angel. Thank God there's good people working there. Thank you Christina! read more

Our storage unit was broken into 2 months ago along with several other units at this facility. Several people had items stolen. A 4 foot x 2 foot hole was punched through the drywall. Our unit was never repaired, and rather than offering any sort of discount following this frustration, our rent was INCREASED. After I called to follow up several weeks after the incident the company told us we could pull all of our stuff out while they repaired the hole, but they would not pay for movers to move all of our stuff. read more

I rented the storage unit and within a very short time they gave me a hefty rent increase. I realize that it is a month to month contract, but this seemed like unfair business practices. read more

We selected our storage unit online prior to our visit. Gretchyn and Debbie were incredibly friendly and helpful when we arrived. They both gave suggestions that were helpful and were very knowledgeable about the area. They were happy to help us get a bit more acquainted with the city of Anaheim. I can tell you that my experience was nothing but positive. I noticed a previous review and am wondering if they are reviewing the correct facility since our storage unit is a drive up, also the building was not multistory and nothing but friendly faces. I know there is another storage facility nearby though. Maybe that is the one the reviewer was speaking. read more

Absolutely great service here they will help you out no matter what issues you have. I would highly recommend this place for storing all your needs since they will make sure it's safe and sound at all times. . read more

My boyfriend and I needed a storage unit temporarily and Debbie really worked with us. She was more than helpful and attentive. She got us a really good deal. I was overall very impressed with our time with her. Thank you Debbie! read more

This was my first time renting a storage unit. Gretchen helped me. She explained everything thoroughly and made the process super easy. I thought I knew when I wanted to get my items out of storage, so she set up my move-out date in advance. When I realized I needed more time, all I had to do was call and Debbie walked me through how to pay online and also set me up for a new move out date. It was very easy! I would highly recommend this location for the convenience of the location and the two women who run the place. It makes a huge difference when the staff is helpful! Thanks! read more

They were very helpful and nice. I appreciate all their help Gretchen & Debbie! You Rock!!! :-) read more

Great customer service. Dahlia was extremely helpful and very professional and polite. Prices are great. Accessibility is easy and the property is clean , well kept, and safe. read more

My unit, along with many others, was broken into. Since I do not live in Orange, I was unable to come and check to see whether or not things were taken. The employees at Public Storage didn't answer my initial calls when I found out about the break in. Also, I was not compensated or given any sort of apology for this. It turns out some of my personal belongings were taken, and although not expensive, is still disturbing. Obviously, security is not a priority at this location. read more

The Public Storage off Main and Orangewood is very bad at choosing their employees. The manager is very controlling and rude. When we were their the gate system was not working. The manager did not do anything about it. I had saw a young woman jump over the fence. read more

We have had our unit here since 2013 and have been very satisfied with all aspects of this facility. I really want to give more than 5 stars to the office staff Debbie and Gretchen and especially Peggy. Peggy has gone above and beyond to help me for over a week dealing with a security issue while I was out of state and personally unable to handle. Thank You Peggy, YOU ROCK!!! Every person over the years has been very friendly to deal with and actually did what ever was needed to keep me happy. The customer service I have experienced at this location is like a breath of fresh air compared to the current climate of "crappy customer service" at so many other businesses. read more