I needed a storage space for my RV. I decided to go to this location on 180th and I'm so Happy I did. Ry is so helpful! She answered all my questions. Showed me my space, actually allowed me to pick which one I thought was Ry also told me by downloading the Public Storage App I have easy access getting in and out and keeping up on my Account and other information. The store was really clean. Parking is Great Ry described the Value of Public Storage. I appreciate Great Customer Service and Ry Delivered The only thing is if you are driving on 180th headed West you will have to drive past the store and turn around at the light, due to the double yellow line but other than that the location is Great. read more

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My unit here has been broken into twice since i started renting here. They raise prices constantly and charge new tenants less than ling term renters. Getting them on the phone or getting help from the office when needed is always like pulling teeth. Stay far away. read more

READ THE CONTRACT. They do have a part where you're agreeing to any price change of any amount at any time. I really hope people stay away from this place!!!! I've had this unit for a year. Since I have a smaller apartment I was hoping I could live small and keep a cheap unit. I was mistaken.. I started with a 7.5x10 which started on this $1 first month (Oct) and said it would go up to $102 (Nov) which is fine.. but the next month (Dec) they charged it to $132 so I changed my unit to a 5x10 (Jan) and they charged me $116 but then $9 for moving spaces four days later? odd but I was like okay next month is supposed to go down to $87 (Feb-May). I didn't want to go above $100 so I was fine with the one time charge larger than $87. A couple months later though it goes up to $105 (June-Sep). From Oct-Sep I've had my rent bumped up two seperate times in two different units. There's zero consistency and the reliability is awful. All of this to say, keep in mind if you don't want to pay the cost they can posses all your belongings by the next month or you have to switch units like I was dealing with. I would highly recommend finding a place with storage or even a den/office and spending your money having your things with you than dealing with this company read more

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USE AT OWN RISK minimum of four break-ins last 30 days. multiple units each time. They don't monitor security cameras except during store hours. (pointless). Their contracts attempt to indemnify them and they seem to have no moral sense of obligation to their customers to warn them in advance that a multitude of break ins are occurring. Or to hire a security officer to provide video survei coverage of cameras they have installed but do not monitor off business hours. No ethics and will not contact police, leaving it up to each individual renter to do so. its a "policy". that policy is aimed at covering their asses not serving their customers. Usually it's not the staffs fault. but they literally left doors wide open and closed down and left with zero off hours security. no one monitoring video cameras. anyone could walk into that place. and did. after break in, when talking with "acting regional manager" was told they do not provide "secure storage", just storage. However on move in I was told there were monitored security cameras. Technically true. Monitored when they are open. Which is pointless. they claim people should see them as an extension of your house. But my house is secured. All I can say is you'd better not have anything you care about stored there, and have great insurance if you do. Never store family priceless or irreplaceable things, or better yet. Don't use PS, find a local company that actually secures their facilities read more

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Zero stars if I could. Do not rent from Public Storage. Do yourself a favor and invest in a more secured location with an attendant and security on off hours. This specific location has no security. From 6a-9a and 6p-9p it's free reign for anyone. I was broken into twice. Two different units. Two different weeks. Two different floors at this location. There are chronic break ins from what the Kent Police said. The property manager, Jaelin will not disclose that to you obviously, but do not be deceived by these reviews. The property management has a nonchalant attitude about these break ins. My units were not the only ones broken into. My direct neighbors and down the hall neighbors were burglarized as well. The thieves got personal information, my TV's, about 15 boxes, all of my ski gear, and more. It's been a traumatic experience for me. I moved out of Seattle, but was in the process of buying a home. When I closed on the house in March 2023, I was ready to move out of my units. I called and let Jaelin know of my move out date. A week after that call, my third floor unit got burglarized. I immediately contacted my movers to bump them up. I called back to let Jaelin know the new move date. A week after that second call with the revised move out date, my second first floor unit was burglarized. (Only 1 week apart!) I let the Police and Detectives know of these sequence of events. This has caused me high anxiety and to be quite frank, it has been a crisis for me. Be forewarned. read more

I needed storage right. So I wake up at 430 am my check was in the bank, I go online pay for a unit and download the app. At 6am access opens up, I looked online, it stated the hours so I show up at 6am touch the access button and the doors open and I find my unit. The instructions said break the tag and my lock would be in my unit. So I popped the tag found my lock and stored my first things. It went so smooth it was unbelievable automated and quiet. Didn't talk to a soul. read more

Hate this place!!! Raised rates 2 times, dirty, carts never available, terrible staff that has the door locked every time I go. Look somewhere else. read more

BAIT AND SWITCH Be aware - the initial monthly rate may look attractive, Public Storage will raise your rate without warning. My rate went up over 25%+ after 6 only months. read more

Using a storage locker is not usually an experience that brings a smile to your face, but it might, if you use this location. I had no problems. Everything was well kept and well explained when I opened my account. The best thing about this place is Joyce, the manager. She is on top of things in a way that 99% of people are not. It is very clear that she takes pride in her work and enjoys what she does. If you store your stuff here, you will look forward to seeing when you return to get your stuff. The world needs more people like Joyce! read more

I reserved my unit online earlier this week and went in today to see the space and lock it down. I've never rented a storage space before so I was nervous about the process. I thought I was going to have to wait forever, get upsold and forced to buy things that I didn't need but nope! Christina was awesome! She was polite and helped me through all the paperwork I needed to sign. She showed me what they had available to help me move but I never felt pressured. I am going through a stressful time and her assistance and calm demeanor really helped me get through this storage process peacefully. read more

I called around until i was literally losing hope i would find a big enough storage unit close to our new residence. Called here and probably got the happiest Public Storage Rep out there. I was also pleased to hear the eagerness in Joyces voice while being assisted by her over the phone while i was still out in California feeling helpless. Basically, my experience here to date has been great. I would recommend! read more

Christina was EXTREMELY helpful to me. I wanted my storage unit to be located in a certain place in the overall storage space. When the computer was unresponsive, Christina completed my storage agreement by hand. She also made it convenient for the 18 wheeler to unload my personal goods. The most important thing Christina did for me was to provide me with a storage unit on the same day, even though I did not have an existing reservation. Christina was so pleasant through the entire process that she made it fun to rent a storage unit. Christina is a party in a box! read more

I hate being in flux when it comes to where I live and how to manage all of my personal belongings. But Joyce and her facility make that transition much easier. She made the process very simple and got me set up with a storage unit in short order. Joyce took the time to show me all the ins and outs of the facility upon getting all my paperwork filled out. The fact that the facility is secured (passcode on each elevator/door) and climate controlled gives me the peace of mind knowing that I don't have to worry about the safety and security of my belongings. Overall, I've been extremely happy with the decision to rent from Joyce and Public Storage. read more

Walked in and had no problem getting a unit last minute. Thanks Curtis! Secure and clean. Easy to get to and I don't worry about my stuff at all. Thanks again. read more

Watch out, they pulled a Comcast special on me and increased rates at free will after I've been paying for 6 months. Rate went up around $40-$45 a month and basically was told the same old same old, we have a few number of units available and corporate increased pricing, blah blah blah. Disappointing, will be looking to take my business elsewhere. What happened to integrity in the business world, it's a shame because I was looking to keep this as a long term unit as well. Also had setup auto pay and the last month it said my card wouldn't process so I manually processed (with the same card and it worked just fine), what I wasn't made aware of is that the autopay cancels and this month I was hit with almost $40 in late fees with no concession of waiving this. Got the run around and was told that nothing could be done about this. No empowerment to make decisions to retain customers and needless to say I am quite disappointed and will be looking elsewhere. read more

We have had a storage unit in this facility for a couple of years. Sometime in the last year the doors accessing the lobby were damaged. In June I accessed the second floor of the facility with my code at 6:05 in the morning and was surprised to find a person sleeping in this restricted area. I reported this incident to the management and explained how at risk I felt because I was alone when I went to my unit. Normally my husband would have been there with me. It is now September and again I accessed my unit to find the door still unrepaired. This time I contacted corporate via email and received a response giving me the local district managers information and today received a call that explained to me that the door will remain unfixed because they consider the facility to be secure in spite of the broken door. I will be closing my unit and moving to a secure facility that I feel safe going to my unit. read more

Kim S. was very helpful. I had a terrible experience with a different public storage location and Kim S. reassured me that I would be treated as a valuable customer. She guided me through the process and made sure I had a better experience that I did at the other location. She single handedly restored my faith in public storage. I was literally about to take my business elsewhere when she stepped up and made it happen. read more

Great, friendly service from Joyce. My only irritation was a company-wide one: that there is no mention until you show up with your stuff that you are required to insure the contents of your unit. read more

Fast & easy signup. The facility was clean and very easy to find. Jazzmine was super friendly, professional and answered all our questions. If you're looking for a storage facility, I would highly recommend them. read more

The Property Manager, Joyce, was helpful and very efficient. The property is one of the better PS locations I have used in a good location and the facility is in great shape. Joyce made the difference from my perspective. read more

I've been procrastinating on reviewing this place. I've been a customer here for several years, and I really haven't had any complaints. I loved it when Joyce was there, she kept everything clean and well organized and she always had a smile. I haven't seen Joyce the last couple times I've been there, and now, no smiles, no greeting and the place is not being kept up inside. Just so you know, the property itself is not new, so newness isn't expected. Cleanliness is. The elevator part is a little glitchy, and the bathrooms are only available to first floor renters. I'm giving you all the the negatives, but there are still a lot of positives because until recently, I've always really enjoyed visiting my unit. I sure hope Joyce is coming back though. read more

We did not actually rent a unit here but purchased a lot of packing supplies. Joyce, who works the front desk, was amazing. She is helpful, friendly, knowledgable, and a human dynamo about cleaning the lobby. read more

Great location near Southcenter. Great service. Great space. Easy to access on my schedule.