I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

I needed a storage space for my RV. I decided to go to this location on 180th and I'm so Happy I…read moredid. Ry is so helpful! She answered all my questions. Showed me my space, actually allowed me to pick which one I thought was Ry also told me by downloading the Public Storage App I have easy access getting in and out and keeping up on my Account and other information. The store was really clean. Parking is Great Ry described the Value of Public Storage. I appreciate Great Customer Service and Ry Delivered The only thing is if you are driving on 180th headed West you will have to drive past the store and turn around at the light, due to the double yellow line but other than that the location is Great.

My unit here has been broken into twice since i started renting here. They raise prices constantly…read moreand charge new tenants less than ling term renters. Getting them on the phone or getting help from the office when needed is always like pulling teeth. Stay far away.

Manager is wonderful, Public storage will raise rent monthly, so be aware. Renting is a waste of…read moremoney in the end.

Thank you to Jane for working to help me find a place for my boat. She was communicative and…read morecheerful.

I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.

Super clean garage, and helpful staff that thoroughly went through the equipment and how to…read moreproperly operate it all. Also the price was very reasonable, with full access to whatever tool you need to get the job done properly.

Clean, responsive to needs, full sets of tools, lifts, car storage. Awesome place! Specialty events…read moreweekly. Highly recommend!

I reserved a unit & came by to view it. Turns out it's not a unit, but a parking spot. So, I went…read morewith "plan B", a 12x30, which is really about 11'-9" x 29'. The person who was there, has this complete I don't give a sh*t attitude from the second I walk in the door & it only got worse throughout the whole showing & signing process. There was nobody else there, yet I felt like she was rushing everything and pushing their rental insurance even though I already have home owner's insurance. Just not a comfortable way to do business in general. It's also kind of dumpy. I would try other places first.

Hi, I went there today, made a reservation on their 800 number Monday. Things were going fine until…read moreI asked about a furniture scooter or some kind of cart to move the stuff into the unit. Seems dense that if you r a big bad ass mini storage place or u want to be u think u could manage to have a cart or something to help people because 80% of people would probably want to use something like that. When u go to a grocery store do u carry twenty items in your arms? Usually not. It's bowling alleys without shoes u know? To me it is work to not get 3 1/2 stars for a mini storage. Their expenses must be very low with no heat in the unit. Seems expensive for no heat @ all.

Highly recommend using Smartbox in Tukwila!I'ved used Smartbox for a few years now and every…read moreinteraction with Brian (owner) has been stellar. Brian is so involved and helpful - he has gone over and beyond to help and has accommodated many a tricky situation. Price-wise, it's the best on the market for storage. Also, I really like how the boxes are smaller than most (8'x5'). Makes it easy to add boxes as you need. Thank you so much Brian for your great service!

We have been a customer with Smartbox in Seattle, and Brian, for 8+ years for our business seasonal…read morestorage needs. The company is great to work with, easy to communicate with, typically responds the same day. Also, they have gone above and beyond multiple times to drop off last minute boxes, make changes, moves, etc. I would highly recommend them!

The person who worked there was friendly and helpful. This criticism is aimed at UHAUL.com and the…read moreowner of the location, who clearly is operating understaffed. 1. The UHAUL online reservation system really needs some UX review / user testing. Does not work intuitively or follow user logic at all 2. I selected mobile check in for a time before the location opened but when I got there the website told me I had to wait for the location to open. Jammed up my plans. 3. The moment the location opened, there was a sign on the door saying the attendant stepped away with a phone number to call. The number was not answered. 4. When I returned the van the location was closed for lunch with no advance notice of that, and no drop box. I just left the van and left. In all, total lack of focus on customer experience.

This is regarding renting a U-Haul at this location. I rented a box truck. When I arrived, no one…read morewas in the office and I had to wait 30 minutes for the office person to get there. Then I had to check myself in for the truck via texts sent to my phone. The check engine light was on. The tires were bald. I put a penny in the groove and the tread had less than 1/8" left. I did this for all four tires. I had to go on 405 during a rainstorm and twice the truck hit water and tried to skid into the guard rail. I didn't have a choice about not taking the truck as it was the only one and I had to pick up furniture on that day or it would be put back on the floor. Also, the driver's seat adjustment didn't work. I received and returned the truck 3/4 full. I drove 17 miles. I took before and after pictures of the gauges. Even though I gassed the truck up, I was charged for 6 gallons of gas. The paperwork shows the gauge said 1/2 full when I returned but I took pictures that show otherwise. That would mean this truck got 2.8 miles per gallon, for a 10-foot box truck. This is unacceptable. They are not answering the phone so I can't talk to anyone about this. They told me if I had issues with the truck to call U-Haul, I can't get through to them either. This truck is not safe and the gas situation is shady. The only reason for two stars is that it is U-Haul's decision to put a dangerous truck on the road. It was the Tukwila Storage who wasn't there and made the decision to charge for gas that was fraudulant.