I rented two units from this business since August of 2019 and just moved out. During this time I…read morecan say that my experience has been amazing. Debby, Bruce and the rest of the team are very easy to communicate with and are keen to help meet all your needs. I initially rented a single 5x10 storage and wanted to upgrade to a 10x10 (which wasn't available at the time), so instead they offered me a second 5x10 at a discounted rate. Their units are clean, well lit and have easy access. The facility felt safe and I didn't run into any issues at all. Hours of operation and pricing is fair and affordable. The only downside (if you will call it that) is that you are not allowed to drop off a moving "pod" in the parking lot or in front of the storage unit to unload directly into the storage unit. This is primarily due to the pods often being left there for a day or more before being picked up again. It was an inconvenience as I had to rent a truck to move the contents of the pod into the unit, but I understand their reasoning behind disallowing it. Also, I felt prudent to comment on another review left by someone else complaining about being charged for another month after vacating their unit. The forms we signed with this business clearly state how to move-out of your unit and cancel the service. I had no issues following these instructions and was not charged for a second month.

I have been using Safeguard for over ten years. Recently, as our family began a remodel, we needed…read moreto get a different/bigger storage unit. Our request was accommodated quickly and we were shown our options within the large property. When we took our boat out of the water last weekend, my wife suggested I call them about boat storage - again, our request was handled promptly. We were able to add our boat to our monthly recurring auto pay. What really distinguishes this organization from others that simply provide storage, is the family feel. Debbie always has a smile, but when I used the restroom to change for a cross country practice I was coaching the other day, I took a bunch of cash out of my pocket and left it on the bathroom counter. Debbie found it and tracked me down. She knew I had left it there before even I did. I can't say enough good things about the high level of customer service, the family feel and the clean, well-maintained facility.

Headline: StorQuest Nightmare: Targeted Break-In + Fabricated Excuse to Evict - RUN AWAY!…read more We chose StorQuest to securely store our entire household belongings, trusting their security claims. On March 12, 2026, at 8:40 PM, intruders pried open the front doors (supposedly locked after 6:00 PM) and burglarized only our unit at the far end of a hallway. No security cameras exist in any interior hallways, so the crime went undetected; police report (case #26-007076) confirms the suspect left by 9:10 PM. Management (Jacob Davis) gave minimal help and zero constructive follow-up. When we followed up a week later, Jacob turned hostile and then issued an eviction notice based on a completely fabricated claim of improper conduct in the facility--with no video evidence or proof ever provided. Inadequate security, missing hallway surveillance, indifferent staff, and baseless eviction tactics make StorQuest completely unreliable. Avoid this facility at all costs--choose a provider with real security and honest management.

A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

It was my first time renting a storage space in over 20 years. First, I went across the street to…read moretheir competition, but the office was closed during office hours. I found Factoria Security Self Storage by chance. Cork was professional; he went above and beyond to find the storage space I was looking for and made the process easy. Once we had completed the paperwork, I was in a hurry to leave. Cork offered to return to the storage, lock up the unit, and return the keys to me, which I appreciated.

What a great business. Family owned. I have been coming to them for several decades now, starting…read morewith my brother who rented here, then my dad for 4 years. Friendly, professional, down to business, also down to chat about anything and everything, especially sports and family. I feel that the owners truly care about each and every one of their tenants. The facility is clean, heated, never an issue ever. I absolutely love this place, and will continue to use them if I need to in the future.

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

They will increase the price very frequently. I have a very small unit there, a size of a closet…read more5' x 10'. It started from $60. Now they are charging $220/month.

I rented a 8ft x 10ft unit with West Coast Storage from October 2020-Feb 2021 and had nothing short…read moreof a wonderful experience! The staff was friendly and the monthly rates are super reasonable. The building is clean, in a safe area, and secured with passcode entry at the front door and elevators. I used a professional moving company for my move and they had no problem getting in and out of the facilities. Would definitely recommend using West Coast Self Storage! 5/5 experience Lastly, special thanks to Remy on the Management Team! She followed up with me after my departure to ensure my account was closed and that I enjoyed using their services. Remy made my rental particularly pleasant. Thanks for all of your help!

Mgr Cindi is most professional; courteous & Fun to be around!…read moreThe facility is highly secure!... Highly Recommended!

The storage facility is incredibly secure. I did not at all wonder if my unit would be broken into…read moreand all my possessions stolen, which would have likely been on my mind elsewhere. The people at the front desk are absolutely stellar. So helpful and pleasant. I would have loved to give this place five stars but OMG there is mouse poop on EVERYTHING. Every box I open has been nested in! I'm going to have to throw away hats that are stained with urine and silicone baking dishes that have holes eaten through them. I've had to use storage units before in my moves but this is a new experience for me with the rodents. It's disgusting and hazardous.

I have been a tenant of this facility at about a year. I started out with a 10x15 unit on the 3rd…read morefloor, then added another unit 10x15 a few months later and grew into a 10x10 all within the year as my small business overflow needed added storage space. Each time I needed a new unit I was able to get in contact with the manager Rick by phone or email and he was prompt, courteous, accommodating and efficient. When I say that he takes care of his customers! There is not enough stars to give him. I believe as I grew my small business he (Rick) saw the need for the demand and eventually helped me transfer into a 10x30 unit. I can go to this location at any time that it is open (until 10p) and always feel safe and secure. The ground are well kept and clean. I've never had any safety concerns while there and you get a sense of who's who. If there are any concerns Rick is always available to check in with and he will address. If you are a small growing business looking for overflow storage - give Rick a call and he will take care of you. Or if you need a rental space for your home or personal use. Your items will be safe here. Thank you Rick and RedWay Storage!

We had a bad experience with a nearby storage facility and came here and the service was…read morephenomenal. Rick bell was amazing and very patient as we decided in the right storage unit size. he helped turn a bad day into one of less stress. The facility was clean and efficient. This facility and Rick Bell exceeded our expectations.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

After 6+ years of paying a fortune for a 5'x10' unit (now $180/month, increasing to $212 as of…read more6/1/2023) it was time to move out. Arrived 4/25 with a rental vehicle to do so but the elevator was out of order and apparently had been for a few days. To avoid paying the next month's rent, we had to vacate the unit by EOD 4/30. When we called to check the status of the elevator that day, we were told it was still out of order. Our unit is located on the 3rd floor of a notably large building...at least 500-600 units. There is ONE elevator for the entire building and TWO stairwells on the far end of each side. Only one stairwell is accessible from the outside. Needless to say, moving the items out of the unit without an elevator would've required assistance of at least two other able-bodied people, which was not possible. Although we contacted management, sure enough, we were charged for the entire amount as of May 2. A classic example of a business causing their customer to suffer from what is their--and only their--mistake.