Facility is nice and secure. But had a 5'X10' for a year, price increased 3 times during that time…read more Downsized to a smaller 5X5', price has already doubled in a few months. I have zero doubt the price will increase again within the year. I will have to change to a less expensive unit as I still have a need for storage. It is ridiculous to price out people that are already in the building paying rent, you have constant turnover at the cheaper, web based rates along with units sitting empty. You would make more money keeping people in at reasonable rates.

Terrible...doubled the rate 3 times in less than a year...run away from these scammers as quick as…read moreyou can....I would have given ZERO stars if I could have! LOOK AT ALL OF THE REVIEWS FOR SURPRISE RATE INCREASE THAT ARE 2X original rate

This may seem a little tick tacky. But if your work requires you to physically work in a fixed…read morelocation . And that location has customers coming to your location ... you really should know not only the cross streets to your location but which corner you are on ... southwest, northeast etc... Probably even more critical if you work for a storage facility. Moving trucks are not easy to maneuver and especially around busy intersections. I didn't set up the rental and had never been there. I was helping a friend from out of state get his mom moved. Nobody I was with knew which side of the street the facility was on. I called the location to verify the cross streets and then asked apparently the most frightening question of all... which corner are you located .... Dead silence but she retrieved a map .... After a couple of minutes looking she said Northeast corner..... nope!!! Close though !!! Anyway hopefully the managers will read this and make sure those who answer the phones know exactly where the facility is located. The young lady was very nice.

They made my moving process super easy and convenient, while staying low cost compared to other…read morestorage facilities.

Friendly staff! Safe location, never had issues! I've had two units and both times have been greatread more

Ivan and Rich at DSS are so helpful, easy to work with and great representation of their company. I…read morehad to switch to a larger unit recently and they made it quick and painless (unlike moving). Hours are great, service is great. I will recommend them to friends and use them again for future storage needs.

Such a fantastic experience with Key Storage in Mesa. I had a rash, unplanned move and scrambled to…read morefind a reputable storage facility last minute. So thankful for discovering this place. Cheryl gives outstanding customer service: honest, direct, professional, friendly and all-around great business ethics. Highly recommend to anyone in search of a secure facility at affordable pricing. Will certainly be a returning customer! Thank you Cheryl!

DO NOT RENT HERE! My rent was due the first of EVERY month, I moved out the 8th of the month,…read morecalled to see if I could get my prorated amount back for the month. They assured me I would get it back after a few business days. I called back a week later because I hadn't received or heard anything back, the lady was so rude and started blaming me for not giving my recent address then when I tried to give it to her she said I had to mail it in... I rented here for about 3 years, paid every late charge and every extra "fee" they added when they up and switched the insurance that raised my monthly rent. Now I'm being told after calling the corporate office that they don't do prorated refunds that "sorry to say it was you to get your stuff by the 5th" which is the grace period that give you. So now I'm out about $140 that they are keeping and making even more on it renting it out to someone else they're gonna screw over!! Oh yeah and not to mention that the first time I called in about this last week, they were telling me my due date was on the 8th of every month not the 1st. If that was the case then why was I locked out and refused access after the 5th of the month when I made late payments? Doesn't make sense....

I recently rented a unit at Arizona Self Storage. Jo was great to work with and answered all of my…read morequestions. The paperwork was a breeze. The location is perfect, less than a block off the 202. They had similar pricing than other storage businesses but given the location, this was an easy choice. My unit is large and clean, with easy access, even for a 26 foot moving truck. It is the only storage company in the area I will even consider moving forward.

Great, family-owned business that treats you like family. Check-in was a breeze, and the manager,…read moreSherry, was so nice and welcoming. Most, if not all storage spaces are drive-up, which makes unloading that much easier. The facilities were very neat and clean, as was the storage unit itself. I would definitely recommend Arizona Self Storage. Thank you, Sherry! -Bryan

I love this storage facility. There is such easy access 24/7 and you can drive right up to your…read moreunits. The security features are great too. The front office staff is very friendly and helpful too! The property is always clean and it is in a convenient location!! The prices so far have been great, no price gouging just a small increase each year.

Professional, professional professional, not only is his property clean. You actually are able to…read morespeak with a live person. It's open 24 hours and it's very convenient as well as reasonable and pricing. Five stars all the way

Just found out that the manager Genesa (so?) is no longer there and that means as soon as the…read moreweather cools down I'll need to look at other storage options because she was the best manager this location has had and really the best thing about that business. They consistently raise the prices up more than once a year and there's not sufficient parking.

I wish I could leave this storage facility location negative reviews. I started using this location…read morewhen it was an Extra Space Storage and I loved it. The prices were decent and my pay period was set up mid month. US Storage took over, changed the pay period to the first of every month and now if I'm even a day late, I'm charged a very expensive late fee. I called to try and talk to someone about the pay period changing and was told I should just try to pay two months early or months in advance. Unfortunately I'm not in a position to pay almost $600 for a 10x10 space. I've just had to pay the late fee pretty much every month at this point because I relocated to the Tucson area temporarily for my fiance's job (I work from home). We will be back in the Mesa / Gilbert area so I wanted to keep the storage unit. Today, I drove the two hours with my car full to drop off at the unit and I was unable to enter and the code said to see the manager. I went to the front office and there was a sign saying no one will be back until tomorrow. I called the phone number and the lady who answered confirmed my payment went through, but a Manager had to physically be at the location to allow me to enter and unlock my unit, because I paid 7 days past the first. She said they would not be available until tomorrow. I explained it was a four hour trip for me and I did not have the option to drive back tomorrow. She was very polite on the phone and apologized and explained no one was working at this location today, which is on a Monday and around 1:40pm and was well within their advertised work/office hours. I have never left a negative review in my life, but this is so bad that as soon as I have money saved to get a Uhaul to move everything from this location, I will be leaving and never renting from this company and will be sure to let everyone know to avoid this company.

The team here is amazing, super helpful and friendly. Always responds in a timely manner. Highly…read morerecommend!!

Thank you for not honoring the prices posted on your website. Because you did and were not willing…read moreto offer a discount over your standard rate I looked elsewhere. What I found were a number of places nearby that have their units indoors meaning I don't have to stand in the sun when needing to access my unit, cleaner and newer facilities and same or lower price than your advertised discounted price. You certainly earned the one star for helping me with that. As of this date you still haven't changed the pricing on your website.