The building has a terrible rat infestation that started about 3 months ago. I've called the corporate customer service number about it multiple times and nothing has been done. Back in September, I saw two rats in the stairwell. They've now made their way into the units. Today, one ran on the piping over my head, stopped, looked at me, and ran into the unit next door. There are now rat feces and rat urine in my unit and all the way down the hallway, which leads me to assume that they're in all of the units. For as much money as we pay, you'd think they would get a professional exterminator to come onsite and handle the issue. Oh and there's an extremely strong smell of urine coming out of unit 2113, which has been there for the last few months. I'm 99% sure a homeless person was living in there while it was in between tenants. I first noticed that there was a huge wet area outside of the unit and the smell was coming from it. I went back a few weeks later and the wet area had dried up and the smell was even stronger. I made a formal complaint online in December and wet area is still dried up outside of the unit and has a strong urine smell (see pics). Lastly, let me say that I've been a tenant of this facility for over a year. I've had zero problems until the last few months (minus the homeless people blocking the entryways before the office opens in the mornings). I'm not sure if they're under new management or if they stopped caring, but this is truly unacceptable. read more

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Justin was so helpful and made my experience so smoothly. He had everything taken care of before it got there, which made it all go by really fast. read more

The buttons in elevators for floors 2 and 3 no longer work. Required insane amount of pressure. Today, I cannot get to my floor. Please fix asap, or I move out Good customer service, but facilities need attention asap read more

The storage on 1415 Custer Rd. is really a good place. I did a tour there to get a Storage and they were so good and courteous that I regret I didn't get My Storage there because I moved in a different location and took My Storage to a closer facility to my house. I will always keep this place in mind because it's second to none and it's very clean. read more

We spoke to the manager when renting our unit (he's new to the facility) and he was really nice and helpful. He mentioned they've had trouble in the past but that it doesn't happen there anymore. read more

The storage unit in Richardson is run by kiosk, so nobody fixes the AC when it breaks and the insurance you paid 6years for won't re emburse you for damages. read more

Great Service and they have equipment to assist you with your move. Brenda at the office is very kind, professional, and helpful!

Clean and convenient location. Tanner was a great help in getting us all set up! Thank you Tanner!

We have not 1 but 2 units with this company and have been for 3 years and 10 months but now going to move out belongings elsewhere. They have constantly increased the Rents on the units for no reason at all every few months that are unjustified. Nothing has increased for them in way of electricity charges or anything else. Also we tried to get some kind of leniency during the Pandemic and no help at all from them, Millions of people lost their jobs and we were included in this by losing lots of business but during this they still didn't care to help anyone. Just recently we moved out of one of our units and we were not approached during the time we were moving out our belongings but the minute we went to make a trip to take our stuff to another place they put a red lock on the unit siting we we're late when in fact we aren't late until the 3rd of every month so had to fork up unnecessary funds to them for a FULL MONTH and we won't be using the unit. Just horrible, then today we get an email from them saying possible other fees to be charged. I can't believe the greed of Public Storage. I will NEVER do business with them ever again and if you're smart you won't either , go elsewhere where you're treated like a person and not just a paycheck from them. Horrible Horrible Horrible Service from the Corporate Owners of this company. read more

Worst storage facility I've ever been too. Past the suggested time a manager would return to the property. Contacted corporate to see if they could contact the manager, no response from the manager on site. Corporate said they would send this issue out to a district manager but that doesn't help the fact that I bought this unit from auction specifically to arrive and grab the contents. This is NOT HOW YOU RUN A BUSINESS read more

I rented a unit in this facility for years and have to say the last few were filled with nothing but horrendous! The rent kept increasing while the condition of the facility kept declining. My unit was on the 2nd floor so I had no choice but to use the elevator which often malfunctioned. The bathrooms were rarely cleaned (God forbid I needed to ever use it!). There isn't even a dumpster on the premises so when you clean out your unit, you better be prepared to haul any trash away yourself! But the most disgusting thing about the place is the amount of rodent feces you'll find in your unit based on the rodent infestation! When I received this latest notice of a pending rent increase, I knew it was time to vacate. I'm now in a larger unit in an immaculate facility for less than I was paying at Public Storage on Ross Avenue. One of my movers told me this particular facility is one of the worst he's ever seen as a mover! Beware if you're looking to rent a storage unit here! read more

This place is basically holding your belongings hostage. Try another location because this one is not great. For example I pay my bill in person because to do so any other way incurs miscellaneous fees. This would great if the place operated during the hours of operation printed on the door. Those must be a suggestion because I have waited 45 minutes and more for someone to open the door. But they are non negotiable about that late fee tho! It's really a trip read more

Thank you in my dire need everything came out absolutely perfect five stars....

I really was not happy with no customer service reps being available when I moved in yesterday. I wanted to upgrade to a bigger unit but no one was in office and the doors was locked during prime business hours. The elevators near the unit that I was moving into was broke as well as the door. Very confusing and inconvenient. read more

Good choice renting here for my last minute storage needs. I have rented from them before but a separate location.

This place only has one person working on a regular schedule. One cart for the entire facility. A dumpster out front constantly overflowing with trash and debris and homeless people regularly sleeping/camping in front of the doors making it impossible to move things in or out. 0 stars. read more

I have never had a more pleasant experience in any industry. It was so fast and easy and literally stress free. The gentleman who helped me explained everything and was such a nice person. Thank you all for making something easy during this hectic season. read more

Miss one payment for 2 weeks during the pandemic. They immediately cut my locks and threatened to auction my unit. Now they put their own locks on my unit so I cannot even access my property without their assistance. DO NOT RENT WITH PUBLIC STORAGE. The rental agreement basically takes all of your rights away and they have terrible customer service. read more

Love the quick service! Had last minute move & Stephen had accommodated my preference in unit. Was great at being detailed in helping me throughout looking at units & giving phenomenal customer service. Definitely recomendable read more

Broken windows for almost a year now. Repeated requests to fix are ignored. Trash everywhere, not cleaned regularly. read more

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Moved items from Austin, TX to Dallas this weekend and Rita and Jackie were both very helpful, kind, and accommodating. The unit was clean and ready for us. Will update if anything changes but we anticipate a great rental situation! read more

They auctioned my unit without my knowledge. Luckily I have my payment history and am fastidious on keeping all of my emails and voicemail records, because I've already consulted with an attorney who thinks my case is worth moving forward. My property, my entire life, was auctioned off for $90 without any warning of an auction date of any kind and payment made that same month for $200. What a shame that a business would operate this way, how sleazy and disgusting to do this to a person. It would be understandable had I not been keeping in contact or making payments, or had any warning my unit was going to be auctioned, but NONE of these things came into play here. Obviously I do not recommend this facility at all, they received thousands of dollars to keep my things safe and did not meet their end of the contract. read more

I made a reservation online for the location at 732 S. Cedar Ridge Duncanville Texas. I called on Friday 04/14/23 and literally spoke with the customer service representatI've. She was rude and speaking wildly. I called too inquire about where I could locate the lock&key since they close earl. I asked for her name she hung up on me after saying they we're in the storage and "bam" she hung up on me. I get to the storage after 6:00pm entered my supposedly my passcode to get into the gate. After 3 tries I called the customer service line. The young lady said she could let me in abe I would get out because code was activate. Next I drove the lot 30 minutes looking for AB slot could not find it, so I decided I needed to leave since it was getting dark. I get too the gate put in code twice and couldn't get out , so I called the CS line and the guy ask me for my last four of my social and license. He still was giving me grief. He tells me I needed to go in early Saturday morning. I pull up with my movers and the doors was loMcKee. The next thing I look around and it was a line. I called and spoke to Melissa. She tells me she understand. Since movers charge by the hour and the person still hadn't showed at almost noon. I asked for my 90.00 refund so I could go and find a storage well Melisa lied about writing a report. I think I need to contact corporate!!! read more

Rita the location manager was very helpfully the other day when I was picking up a storage unit. She is very knowledgeable, informative and most of all very honest. She helped me pick out a storage unit that fits my need. Go see her!! read more

When I first rented my unit I was not happy with the customer service. The Manager would disapear to lunch for hours. However, they just hired a new employee named Stacy. She is phenomenal at customer service. Sometimes life happens and we're late with our bills. She called me to remind me and I answered the phone during a very tough moment in my life. I was in tears. She was so compassionate I considered her a friend when I got off the phone. She had a choice to be entirely business like or to display her humanity and it seemed natural for her to comfort me. She gently reminded me at the end I'd the conversation of my responsibilities for my past due balance. I can't tell you how much this meant to me as a person and a customer. I had felt that Public Storage had become too corporate. She proved that their customers still matter and kindness in any situation is what make customers loyal and return. I hope she stays at this property for a long time. Loyalty to her will keep me here. read more

Horrible service here. From the first moment i walked in the building i received a bad attitude from the ladies in the front. Would not recommend leaving your items at this location. read more

Rita is amazing! This is my second time renting from this Public Storage as well as the second time she has assisted me, and each time she has been fast, efficient, and accommodating. read more

Ms Jackie did a great job helping out finding a storage and also making sure it was as good as possible.

Rita was vary helpful and knowledgeable about my wants and needs. I highly recommend coming here to store your belongings.

This facility was nice and clean and had available what I needed. The only thing that you dont like is prices change between the time you call and when you show up. Im praying that my storage will be large enough to hold all of my things.... read more

The Russian woman who helped me was very nice and helpful! Everything was great and price isn't bad either! Thanks Self Storage.

Great customer service, great staff , clean and new, good access and a great promo deal if ur looking for short term storage it's only 50 bucks for the first month read more

They don't take care of the property, trash everywhere. Broken windows going on almost 2 years now. No response from management. read more

Public Storage - broken window still there a year later - Self Storage Near Me - Dallas, Texas

The staff keeps loading carts locked up and are frequently not in the office or on property to unlock them for customer use. The do not send monthly statements and late fees are 20%. Individuals are allowed to "live" in their rental spaces during the day, moving recliners, fans, food and other personal items into the narrow hallways blocking access for others. None of this is an issue with the employees, who all act like they are there only until another minimum wage position opens somewhere else. Very sad. Awful customer service. The moving supplies they sell in their office are approximately 5X higher in price than Home Depot, so shop ahead. Better yet, store elsewhere. read more

Kyle was so professional and helpful!! Moving is stressful but he took care of all my problems in the nicest, calmest way and saved the day! Highly recommend this establishment!!! read more

I like the facility employee was friendly and very knowledgeable. The closing hours is to early. I get off at 4 don't make it to this side of town until about 5 or 5:30. Doesn't give me much time to move anything in so I'm wasting a whole week to get stuff moved read more

Absolutely not an option! If elevator is out on the weekend it stays out until Monday. The excuse is that there's a glitch and the work order has to be cleared by corporate......can't happen until corporate opens on Monday. Try the District manager....good luck with that as well. If you can't get a ground floor then go somewhere else!!!!! read more

We made a terrible mistake by renting a unit here. We rented a unit on the third floor, accessible by elevator. Twice in the last week the elevator was broken and we were unable to unload a truck full of items. Even when the elevator "works" it is temperamental and sometimes won't respond to the code. Have learned from others that this is an ongoing problem that management ignores. You have choices - choose somewhere else. read more

Do not rent here! Second year they raised the rent ! Place is rude and corporate is awful! Started at 119 a month I now pay 177$

Stacy was very helpful and patient, thou this locale is shorthanded I was able to get everything done. They need more loading carts as it can get busy on the weekends, even if you get there early. If you can escape work the week days are the time to move. Otherwise, it was easy to get the unit and get my items stored! read more