Beyond annoyed with this facility. If you have heavy stuff and move it on a weekly basis, don't…read morerent here unless you're on the first level. Elevators are often down. Also - if you're credit card gets stolen and you forget to update your card info, they won't waive the late payment. Nobody answers the phone when you call. I've left a number of voicemails to get someone to call me back and I just have to keep trying throughout the day over the span of a couple days. On top of all that, this place is beyond expensive and they keep raising the price. So now I have $80 in late fees because nobody would call me back and a unit on the 3rd level I can't get medical equipment to.

First - Jonathan, the onsite manager is the BOMB! He not only knows his business and the location,…read morebut is fun and friendly. He makes what can be a very stressful situation or moving calm and humorous. TY!!! Second - tons of parking, secured entrances, carts/dollies, size options, etc. And, CLEAN! Finally - excellent location in Uptown...next door to Lucky Dog.

Brittney was so awesome! So helpful and informative and went out of her way to help me! I really…read moreappreciate her and her outstanding customer service

Could not access the building over the weekend for my own company marketing materials for an…read moreimportant meeting the next day. Nobody answered my call. Left a message for the property manager. No return call on Sunday. Just out of luck I guess. Very surprised at the lack of follow up.

THEFT on my moving day - tons and tons of my favorite expensive clothes stolen and the manager…read moreseemed to CARE LESS!!!!!!! Do not rent a unit here. They claim to have security cameras but failed to mention not specifically on my floor and wouldn't look into any footage without police report. Filed a police report but I'm sure it will be a long process before any compliance / or surveillance is shared. DO NOT expect any help if theft occurs.

Great place and helpful people! We had a small 5x7 unit here for four months and the move in and…read moremove out process was very easy and the staff was very accommodating with parking cars and having a pod delivered. The facility itself is clean and always has working elevators and plenty of carts to use. Plus, even in Dallas summers the building stayed nice and cool.

AMAZING SERVICE SO FAR!!! DEBORAH was amazing in every which way. Helped me see a unit before i…read morefully committed and was able to give me the best price possible. Happy that i was able to have her as my first storage unit advisor. Highly recommend Deborah's service and this location so far!

Very easy with App…read more Deborah is great! She helped me transfer units and was very easy to work with.

yup, this place is the real deal. ed the owner is a helpful as he can be, flexible, professional…read moreand genuinely nice guy. can't recommend this place enough and glad i got my space.

Self storage is always a royal pain: locations typically aren't convenient, it's often impossible…read moreto park a large truck on the premises, and then, you're always wondering whether your items are safe from theft and protected as much as possible from the elements. Further, most places stack their contracts against you, making it a hassle to terminate your agreement once the need for storage ends. In short, it's almost impossible to go through a storage term without some degree of inconvenience. Deep Ellum Storage, however, sets a new mark in what a storage center should be. It has a convenient downtown location, its design allows you to bring even a large truck directly up to your unit (no need to push carts down hallways or into elevators), and the place is across the street from the police department. But beyond location and design, Deep Ellum Storage's biggest asset is its owner, Ed, who couldn't have been nicer to my wife and me. His prices are fair and flexible, he runs a tight ship, and his business is b.s. free. After a year of storing the contents of my home in one of the units, I went to Ed to close out my contract, expecting that I would have to go get some document notarized and signed in blood in order to be able to exit the agreement in 30-60 days. Ed, however, told me that he had taken care of everything, and that he hoped to see us again soon. Who else in his business does that? I couldn't have asked for a better storage experience, and highly recommend Deep Ellum Storage.

im one satisfied customer here at extra space storage. Brenda at the Mckinney location was very…read morehelpful and a very good attitude. I'd recommend anyone else to come here. thank you Priscilla jimenez

Got quoted a rate of $147 per month so I signed up and moved my stuff in. Two months later I get…read morecharged $247 without any notification, I just saw on my credit card. I called to ask about it and they said they can change the rates whenever they want to without notice if ~market rates~ change. Totally deceptive. They probably think people won't move their stuff out and they can just scam them this way. I moved my stuff out two months later.

Did quite a bit of research in searching for a storage unit that provided convenience, security,…read moreand a competitive price. The Storage Choice Design District location is very new (I remember seeing it get built) and still has that 'new building smell and look' to it. Parking for unloading was convenient and near the elevators, and access to complimentary dollys made unloading quick and easy. The actual rental process was very easy and thoroughly explained by John H., the property manager on site. I felt very comfortable in choosing this location to store my items. Definitely worth checking out, if you're looking for a place to store your items.

Storage Choice in the design district is amazing! We shopped for a storage facility by visiting…read moreseveral competitors, comparing amenities, pricing, and location. This location is new, clean, well lit, and has several perks that competitors don't offer. The manager was extremely helpful and made the process simple. It is by far the best choice in the area. I would highly recommend this location.

DO NOT use this company. They are thieves and unprofessional. My move cost $4728.50. I paid half up…read morefront. I used their storage. Mendel told me the first month was free and $260 after. the first month I was charged $1,088. denoted from my account. Memdel stated I had to pay two months and would receive a credit of $488. I have been waiting over a month for that. Just to end my business with them I got a new storage unit, with another company. they deliver my stuff and tell me I have a balance of $4728.50. I have been calling and sent several emails to Mendel all day. He has not gotten back to me as yet. and it is now 6:36 pm. This is the worse company. you might pay more but use a better company.

This is my below email I sent to Dumbo on April 2 after my move and got no response…read more "I am writing this email because I am very disappointed and disgusted. I personally hate to write complaints. I have used you about 3 other times and never had a bad experience till last Wednesday. When I called to get a quote, I said I can give you my list of furniture but, not my total number of boxes, as I am not fully packed yet.  I told him exactly what I had to pack though.  When the mover's got to my apartment they didn't even have a bed on the list, which I told them when I called, and they only had ten boxes. I am a girl with clothes and a fully furnished apartment. My salesperson Becks said he was going to send me a truck and sent me a van. I am a woman who has a studio apartment full of furniture and clothes. The salesperson blamed me and was very argumentative. He kept saying I did not give him all my items. When the first set movers got to my apartment, they became very argumentative when the items in my apartment did not match their list and THEY talked to me like a piece of garbage. They ended up apologizing before they left. When they apologized, they said he said I mean no disrespect, I have sisters too. When I called my salesperson to fix the situation, he continued to blame me and threatened to cancel my move. I had to move out from my apartment that day, my lease was up. I was in tears. I asked to speak to a manger twice and my sales rep lied and said he was a manger. (Which I found out to be untrue). I had to pay $300 more and had wait for them to send me a PROPER SIZE, and should have been sent initially. A My sister who was helping me move called Dumbo while I was on the phone to speak to a manger. They said Marco was the manager and not my sales rep. Dan told her he would call me back and never did. Also note, Beck said when I spoke to him that he would call me and let me know when the second movers were coming.  I never received that phone call; I just got a text when to expect them. From the moment the new set of movers got to my old apartment they complained.  One of them wasn't even wearing a mask. My sister had to ask them to put it on. When the new movers came, I had INFORMED them that I had workers working in my new apartment. I told them they must put everything in the middle of the room. When the movers got to my new apartment, they didn't want to follow the rules and they received two complaints. My BUILDING super threatened to throw them out. They asked me to tell my workers to stop working. Their boss Eric called me and asked if I had workers and if I wanted my stuff moved in. I said yes and told him what was happening all day.  He was not nice and blamed me as well. He said I heard too that you had an issue this morning.   He also said we sent a truck to you as soon as possible and it was your fault you did not give a correct list. Additionally, he lied and said he was a manager. While he was arguing with me, he told me we should have charged you more. The movers than told me I should put my stuff in storage and also if I wanted to use their blankets for $20. I said no, my workers are going to cover my stuff. The movers called me for a second time to ask to keep their covers. I said no.  They also told me why did you move to this building. It is horrible. Why they said that I have no idea. The movers asked my sister and I to watch their truck because they parked by a fire hydrant. P.S. they got a ticket. Then IT waved in our faces.  We were watching the truck, but never saw any cops. When I gave the movers a tip they asked me for more money. The nerve. My sister is moving in a month and dosen't want to use you now. It was a horrible experience."

I wish I could have given this place a 10 star if it was an option. Let me point out and say that…read moreworking with people, people that are passionate and caring for others IS NOT EASY to come by. She went above and beyond to show that she really cared about My situation - - - a brief summary let's just say that the storage unit that I already paid monthly for with a different company was not open on a Sunday morning and I was unable to move in my whole apartment from an emergency flooding, which had to happen that day. I came by here to this location and Deborah efficiently toured everything the facility had to offer, explained to me all of the amazing promotions all of that and got me inside a new climate conditioned unit with things moving faster than I could even imagine! 100% the fastest I've ever seen timewise! Bottom line. If you have been treated as less at another place or if you're a first timer needing some storage expertise, Deborah and the staff at this location WILL make it happen! :-)

Moving from Dallas to California, we needed a storage unit and chose Public Storage near our home…read more The starting rate was $99.00 per month, which seemed reasonable at the time. However, over the course of a year and a half, the monthly cost increased to more than $220.00. We called multiple times asking if the rate could be reduced. Each time, we were told that they had already lowered it twice and there was nothing more they could do. I also tried contacting the corporate office, but the representative I spoke with appeared to be working remotely and communication was difficult. According to the representative, notices about the rate increases were mailed to us. Unfortunately, we had moved and forgot to update our mailing address, so we never received those letters. Why not email us or send a text!!! That said, we didn't need a letter to notice the increases--we saw the higher charges every month on our Chase bank statement. Because of these constant price increases, we have decided to move to another storage facility. Unfortunately, the cost of relocating our belongings will now exceed $1,000, making the situation even more frustrating. Based on our experience, I would strongly caution others to carefully review the terms and potential rate increases before choosing Public Storage.

When I first rented my unit I was not happy with the customer service. The Manager would disapear…read moreto lunch for hours. However, they just hired a new employee named Stacy. She is phenomenal at customer service. Sometimes life happens and we're late with our bills. She called me to remind me and I answered the phone during a very tough moment in my life. I was in tears. She was so compassionate I considered her a friend when I got off the phone. She had a choice to be entirely business like or to display her humanity and it seemed natural for her to comfort me. She gently reminded me at the end I'd the conversation of my responsibilities for my past due balance. I can't tell you how much this meant to me as a person and a customer. I had felt that Public Storage had become too corporate. She proved that their customers still matter and kindness in any situation is what make customers loyal and return. I hope she stays at this property for a long time. Loyalty to her will keep me here.

This place is terrible. Nothing works. You have to circle the entire place because all the…read moreelevators are broken. And to top it all off, I can't even get my things upstairs because there's never any carts!! 0/10