Never again will I allow Public Storage to pull me in with their sticky storage rates. On 10/16/23…read moreI moved my belongings into Public Storage, with a monthly rate of $131.00. In just over four months on 2/29/24, I received notice that my rate would be increasing to $176.00 for April's payment. At this point I called and inquired on why it was being raised so quickly, in which case they did what was called a rent adjustment and left the rate at $131.00. By 7/3/24 (just over four months later) my rate increased to $176.00, and they said that there's nothing they can do about the increase. Then once again, four months later I received another notice on 11/26/24 that my rate would be increased to $223.00 and would take effect on 1/1/25. Outrageous! My previous storage facility was also climate controlled at U-Haul, and I stored my items there for six years. Within that six-year period, my storage rate only increased three times starting at $152.00 and ended at $168.00. At public storage within one year and two months, my storage rate increased twice almost doubling what I was paying when I first moved my belongings into Public Storage. On 12/27/24 I moved my belongings from Public Storage to a competitor that is also climate controlled. My rent at the competitor's climate storage is $152.00 a month for an even larger storage unit than what I had at Public Storage. You tried to get me Public Storage, better luck getting someone else with your excessive rate increases. And lastly, the temperature is not cool in your facility. It was always too warm, even during summer months.

I don't understand I was with All storage since I moved to Texas. I paid my bill on time or late…read more The one time I go past public storage rule due to an emergency they pit a lien on my u it cut my lock then tell me I have to but a new lock. Ummm you should replace my lock due to Injave never been in a position to have a lien put on my unit. I am not a trouble customer and I had friends go to them never again. Go to U-Haul.​

I had a great experience with this Compass self storage branch! The lady who works there is very…read moreprofessional and helpful. She will do all she can to accommodate your needs with a friendly smile and personality. The grounds are kept clean, and the climate controlled storage area is kept at a comfortable temperature. There are security cameras in use, and I feel that my property is safe.

I have been renting at this location since April of 2026, and service has been good , up until this…read moremonth when they sent me a rate increase letter,with my rate going up from $109 to $ 256, how can they justify a $153 increase.I have rented storage before and even worked at one for years and have Never gotten and increase that high, I don't understand how they think this is justified. I reached out to the District Manager a couple of days and still have not received a call back, so I guess they rather lose customers, I will be moving my things out of here before 1st of next month,there are to many storage company I can go to and pay less than $256 for a 10×20 box

No one is in person to assist you even though their office is supposedly open till 5 PM…read more If you go, don't have your hopes up on getting in person help. I will not recommend this place for AC controlled units. The third floor is not air, conditioned, and blows hot air. I was told that the dollies were stolen and were being ordered so I didn't have a way to move my items even though dollies were listed as an amenity for the facility. When I went back on Sunday, I seen a dolly/cart and it was an old dolly so I highly doubt that that was the new one that they ordered. Don't expect getting a resolution through the managers or the general manager because they give you false information and when you bring it to the general manager, Mark Bitterman, he will just say that you're a liar without actually saying it. I hope this is helpful for someone in the future. This is a genuine review.

I regret the day that I chose Public Storage as my storage facility and this is why…read more --- I am deeply, deeply disappointed with Public Storage on Stella Street. What started as a $29-a-month rental, which I was promised, turned into a nightmare. As promised the first month they only charged me a dollar, then I was charged 29 dollars the 2nd month which is the rate I was promised each month following the 1 dollar promotion. But once the second month passed, the rate skyrocketed--first to $45, then $65, and eventually over $300. They claimed I was a month and a half behind and threatened to auction my unit, even after I explained I was fleeing from domestic violence and was awaiting victim compensation funds. Despite my pleas, they showed zero empathy. They even let me rent a U-Haul, spend nearly $500 on movers, only to find the elevator broken and no communication from the property manager concerning the issue of not being able to use the elevator. The property manager refused to help, even when I asked for a temporary ground unit. Her only suggestion was to pay for another unit elsewhere. So I did that reluctantly and after I paid for a separate unit at Henderson Street, they fraudulently re-rented the unit I supposedly paid for. And refused to discuss the unit in question because I didn't know the name of the person on the unit!! Which was supposed to be me. After months of calling, they continued to give me the run around and refused to refund the 69 dollars i paid on the unit and even lied saying i never purchased the unit and that the money i paid was applied to my bill at the stella location even though i informed them i had a welcome email from where i purchased the unit. Thats when the property manager hung up in my face. And I had to escalate it through the FTC just to get my money back. In the end, they auctioned off all my belongings--the most precious being my children's baby photos which is all i had left of my children, then sent me a bill for hundreds more. They are completely fraudulent, money-hungry, and have zero regard for people's lives. I would never recommend them to anyone. Stay far, far away.

I stored here for several years. Was always very happy with the service and the care and upkeep of…read morethe facility.

From the owner: U-Stor is the leading provider of clean, safe, and secure self storage mini warehouses. We offer…read moreaffordable solutions for your storage needs. Each of our spaces feature free 24/7 access, an individually alarmed door, and convenient ground-level drive-up access. Our automobile and motorcycle storage spaces are the perfect place to park your recreational vehicle between adventures.

I like this place a lot since I have been here and it's been a month. My experience with Mya was…read moreamazing and me being a business owner I'm glad to have access to my unit when I need to.

Great accommodating service, great communication, had no issues at all when looking for a unit…read more Employees are respectful and polite

We needed a storage unit fast as were we selling our house and the house we were moving to was not…read morequite ready. Right space was able to get us a unit that we could move into. We moved into the unit and realized e needed another one. We called and they were able to get us another unit! All was well, no issues getting in at all. The only thing we ever ran into was communication. We only needed the unit for 3 days, and we were out within 2. I called and left 2 messages on how to return the locks, never received a call back but received an email about a bill for the following month. I called and spoke to a man and told him that I finally left the locks and keys in the unlocked unit. He said he would take care if it. I was very happy with the service overall.

Unfortunately, this management operation leaves much to be desired. They do not respond to written…read moreinquiries and the telephone contact person has no inkling of how to help customers. One would think that, if you list a contact number for assistance, the someone who answers that call could assist you. On the contrary. The contact person can only take payments. Moreover, the web page which espouses to be useful to make online payment is broken. It is only available a day after payment is due, thus inspiring an overdue notice.... not only ridiculous but stupid. Surely the Better Business Bureau has and is entertaining complaints (in addition to the one I have filed) with regard to the ineffective business practices and dismal treatment of customers by this concern.

10 STAR SERVICE!!! Walked in to inquire about the facility and their units. Christian and Greg were…read moreWONDERFUL and VERY HELPFUL! They are very professional and have AMAZING customer service. They both made this experience really easy and were very patient with my crazy questions and scenarios. Really liked that it's a super clean establishment and the indoor parking I opted for is going to make this move easy. PS. They have moving supplies for purchase if you need. Thank you Christian and Greg.

Jenny at All Storage saved my life! I recently moved from Seattle and needed to put my belongings…read moreinto storage. I reserved a unit on line with a different company but lets just say when I arrived that place was unacceptable. It was 6pm and most offices were closing. My friend was able to call and reserve a unit right away with All Storage. They waited for the movers, my belongings and I to get there and Jenny personally gave me a tour of the facility and my unit! It was beautiful! The facility is amazingly clean. The staff and service are impeccable. If you ever need storage in the area this is absolutely your best bet.

There was a leak that opened up in the storage unit. It destroyed files and created mold. They…read moreoffered to let us move to a different unit, but the damage was already done. They refused to refund any money from the damages. I don't recommend them at all. The value isn't worth your property getting damaged. Go somewhere that will keep their units in good shape and you don't have to worry. The manager tried to make an excuse that we wouldn't let them get into the unit to repair- they have the key to the unit as well because the locks are theirs. They could have entered the unit at any time to make repairs.

Clean storage space, easy, hassle free. Friendly staff and in a great location. I recommend this…read morestorage location.

From the owner: Sunbelt Self Storage is the area leader in quality and price when it comes to store-it-yourself…read morefacilities. We have been in business since 1983 and understand the needs of our customers. Sunbelt has professional managers that can help you with selecting the smallest unit to best fit your needs, saving you money. Each unit is meticulously clean and we are committed to providing you with a high level of customer service. We are excited about the opportunity to work with you.

Hard to get ahold of initially... but the local manager was amazing getting us setup. Great…read morelocation and nice facilities! I also enjoy the app for easy access

Terrible service. I have lived here my whole life and I can tell you that you are way better off…read moregoing to Lake Ridge Storage. They do not honor their word: Two weeks prior to the last day of billing I spoke with them about moving out since I had moved and didn't need my storage. She said I had to fill out paperwork or something, didn't mention the lock and such. Then she called me the day before the last day to tell me I wouldn't be cancelled because I needed to come back and do my lock and remove a bike in there. Due to work, I needed an evening to come back since I now live 50 miles away. The person agreed for my arrival on Tuesday evening on a Monday and then they sent me a Past Due late notice for the very thing we agreed on that Tuesday. The management on property is terrible and unprofessional: The lady did not keep her word! Bad business ethics. Worse than this is the fact that they are consistently not at the property when their posted hours are. Not sure if the owner knows that or not, but it was sometimes hard to get a hold of them or get help from them onsite. She brings her kids to work with her in the summer too, which I get sometimes, but not the whole summer basically last year. The experience was terrible: Overall, I had a terrible experience with people who over-charge, didn't keep their word or provide decent service. It sucked. The units are good, but not worth the risk of management that don't care and don't have enough cameras to make up for it: Trust me, call anyone but them in Midlothian and you will be better off. Don't let the property fool you, it is nice but the person running it over there is not going to be helpful to you.