The manager (Anthony) of the UPS location on the access road of Hey 287 is not only helpful but…read moreprobably the sweetest person I've met in any customer service store I've been in. I accidentally dropped a check on the ground outside of his store. In a panic I called to see if someone had seen it. This man went outside and found it for me. This act of kindness is verification that there are still people in this world tha are honest and kind hearted.

Took a piece of mail to them on MAY 27 - asked for the quickest, most cost effective way to get it…read moreto DC. Terri told me that since it was a PO Box, it had to go by USPS. Michael confirmed and said that it would go out that same day & would be delivered MAY 28, NLT than MAY 29. Today, JUN 6, the tracking shows it didn't arrive at the Mansfield USPS until JUN 4 & the package has yet to be delivered. I paid $70 for over night. When I went to the store on JUN 5, I was told, by Michael, that UPS only gives an estimate time of arrival. Then why did he tell me NLT than MAY 29. Why did I pay $70 for it not to get to the post office until JUN 4? I could have driven the extra 1.5 miles to the post office and had them deliver it, had they explained BEFORE I paid. No customer service. I was left to feel like I was just out of luck. They were not helpful -- did not care that they provided wrong information! I will NEVER go back to this location!

Went to drop off an Amazon return it was around 5 o'clock crazy busy time tons of people bringing…read morein items to ship My cell phone reception would not work. I couldn't get logged into the Guest Wi-Fi. One of the associates went above and beyond with four class customer service and pulled out her own iPhone hotspot Ted it to mine and I was able to pull up the Amazon app lightning quick found my QR code for the return and it was printing out within a second Amazing she did the whole time with a smile on her face and patience in her heart Ironic, I was trying to use my reading glasses and figure out the apps on my phone while I was returning reading glasses

Two extremely immature, girls Lexi and Faith... inappropriate ....arguing and yelling in the store…read more Complaining about customers right in front of customers. Both of you need to grow up. Almost left because they were acting so immature. You need to quit, don't make customers suffer because of your immature behavior!

Super annoyed at the service here. I took a server to be packed and shipped, and their packaging…read morewas amateurish at best. My server had broken parts (and now missing parts, and damage). They charged 26 dollars for packaging. they could have charged 50. I would have paid 50, if they only woudl have done it properly.

Good afternoon, I am…read morewriting this review because I am very disappointed with the service I received at this Arlington location. The manager's behavior was extremely passive, and the conversations taking place in the store were far beyond what should be considered professional. During my visit, I overheard one employee say something very inappropriate to the manager, and she simply laughed it off as if it were acceptable. There were several other incidents as well that reflected a very unprofessional work environment. I work in the corporate world, and there is no way this type of behavior would ever be tolerated. If corporate leadership knew about the things being said and allowed in this store, I believe both the manager and the employee involved would face immediate disciplinary action. If the employees are unwilling to report these issues to HR, then I will. I plan to report everything I witnessed and heard during my visit because this behavior should not be happening in a professional workplace. The manager especially needs to be held accountable, as her conduct and lack. Cynthia is the manager's name I took a good look at her name badge, and I will also be making a call to HR to report my findings. The sad part about this whole situation is that she was unaware that I was possibly someone from Corporate. 1401 W Interstate 20, Arlington, TX 7601

I left a review about a year ago where my packages had not been scanned and therefore, were not…read moredelivered. I ship via UPS and FedEx EVERYDAY, so I'm not new to the process. LOST PACKAGE HAS HAPPENED AGAIN. My package was scanned this time (because I scanned it at the self-serve kiosk), but it never made it to its destination. When I go to the UPS counter today-- after waiting a full 30 minutes because the store was so busy and so few workers actually helping customers-- the counter guy stated that I would have to call UPS myself to find the package, as there was nothing they could do. What a way to transfer responsibility. Of course, I have to do it. What's next? Will I need to drive the truck? But I've learned my lesson. I won't be visiting THIS LOCATION again.

Good location with quality service. Items have always arrived on time and staff is always willing…read moreto help.

Two guys behind the counter. One of which is obviously the manager. Acts put out and speaks…read morecondescendingly to me every time I'm in. So put out by customers. The other kid seems like he's learned to put up with him. If you've ever seen the Simpsons this guy is the ponytail guy that runs the comic book store. Spot on !

Great service! Appreciate the help of an unusual request! Very helpful! Pricing was very…read morereasonable! Holly Kell

Horrible customer experience. I had a mail box here for 18 months before moving abroad. A friend…read morewent to the store in March to get my mail and was told mailbox was up for renewal. I provided my payment info via phone to pay the renewal fee while my friend waited. The manager told me and my friend that my renewal was successful for the next 6 months. I go to check my mail today while I'm home for a brief visit to discover my mailbox was closed in March, there is no record of a payment, and my mail has been returned to sender. I request manager orchestrated owner to research the issue and give me a call as I'm returning abroad in 48 hours. No call from anyone. I request mailbox be reopened and I'm told I must pay an admin fee plus cost of mailbox. No offer to at least waive admin fee for my inconvenience. No communication from mgr to address my concerns. No effort at all to rectify the issue. Do Better!!!!

Fav place for returns. Ash, Ally, Donald and Daniel are always so helpful!…read more This place STAYS busy so make sure to plan your trip accordingly. But the employees work so efficiently you're usually not waiting on line more than 5 mins. Def beats going anywhere else for my return/shipping options! 10/10 recommend!