I am new to this area, so this was my first time visiting this location. I called and spoke with…read moreKendra to see if they provided a certain service. She was very courteous, customer focused and friendly over the phone while answering all of my questions. I then made a visit and was greeted cheerfully by Kendra and Anthony! There wasn't a wait at all. Anthony took very good care of me in a very timely manner. He was very customer focused, patient, very good listener and very kind. What an amazing experience from the beginning to the end. I will definitely visit this location again; and for sure will tell family and friends about this location also.

Oh how the days of full on customer service has slowly escaped us over the years, and that…read morementality has caught up with these stores, this one being the most recent experience. I came in just to make copies. years prior, I could email them in and they'd be waiting for me. This wasn't the case on this visit. I came in and emailed the pages I needed to a new QR code, that then sends the file to the Fed-X server. From there, the customer personally, not the staff at the store getting paid to do this stuff, has to tap a digital screen to pull up the file, send it to the printer, scan the credit card, program paper size and copy amounts, and then it starts copying. The quality of the copies were ok, not stellar. Having worked with Xerox for several years, I knew from an instant what needed to be cleaned on this particular xerographic machine. It need some touching up to make the super clean copies I'm used to seeing. For the store, I'll say it was clean. It wasn't cluttered up with unused stock, it wasn't really dusty, and there wasn't a visible pile of boxes waiting to be shipped out. It was fairly empty, in all fairness it was just before lunch, and there wasn't anyone but myself in the shop. The lone staff member was helpful enough, tho as I'm used to having done, the staff used to take care of everything.

The manager (Anthony) of the UPS location on the access road of Hey 287 is not only helpful but…read moreprobably the sweetest person I've met in any customer service store I've been in. I accidentally dropped a check on the ground outside of his store. In a panic I called to see if someone had seen it. This man went outside and found it for me. This act of kindness is verification that there are still people in this world tha are honest and kind hearted.

Took a piece of mail to them on MAY 27 - asked for the quickest, most cost effective way to get it…read moreto DC. Terri told me that since it was a PO Box, it had to go by USPS. Michael confirmed and said that it would go out that same day & would be delivered MAY 28, NLT than MAY 29. Today, JUN 6, the tracking shows it didn't arrive at the Mansfield USPS until JUN 4 & the package has yet to be delivered. I paid $70 for over night. When I went to the store on JUN 5, I was told, by Michael, that UPS only gives an estimate time of arrival. Then why did he tell me NLT than MAY 29. Why did I pay $70 for it not to get to the post office until JUN 4? I could have driven the extra 1.5 miles to the post office and had them deliver it, had they explained BEFORE I paid. No customer service. I was left to feel like I was just out of luck. They were not helpful -- did not care that they provided wrong information! I will NEVER go back to this location!

Went to drop off an Amazon return it was around 5 o'clock crazy busy time tons of people bringing…read morein items to ship My cell phone reception would not work. I couldn't get logged into the Guest Wi-Fi. One of the associates went above and beyond with four class customer service and pulled out her own iPhone hotspot Ted it to mine and I was able to pull up the Amazon app lightning quick found my QR code for the return and it was printing out within a second Amazing she did the whole time with a smile on her face and patience in her heart Ironic, I was trying to use my reading glasses and figure out the apps on my phone while I was returning reading glasses

I went there this morning around 8:30 -9am .... Walked in , slowly looking at my phone to look at…read morethe document I was going to have made into a sign . I guess I wasn't fast enough . Cynthia the mgr walked away from the desk so I stood there waiting for service . A young lady came in with several boxes and I told her she could go ahead of me . Cynthia came back to the desk and before I could even let her know what I needed she put a card down in front of me and said go to this and email ...... she had no idea what services I was there for . I actually needed a sign made .. her overall countenance was rude and inconsiderate. She had no interest in helping me or being customer service friendly . I told her no thank you I'll take my business elsewhere .... I wanted her managers name but she would not give it to me .... She said over and over she did nothing wrong ...... she was even loud and rude while saying that . I told her she's making a scene . I'm 61 years old and I don't demand anything from anyone , but when I come in your business and you treat me with that kind of attitude you lost me . I went to Staples ...they were professionals and they earned our companies business I advise do not go to this FedEx location by the parks mall .... She needs retraining

First time here. The staff are welcoming. I needed a certificate duplicated and person who helped…read moreme is super helpful and efficient!

Super annoyed at the service here. I took a server to be packed and shipped, and their packaging…read morewas amateurish at best. My server had broken parts (and now missing parts, and damage). They charged 26 dollars for packaging. they could have charged 50. I would have paid 50, if they only woudl have done it properly.

I left a review about a year ago where my packages had not been scanned and therefore, were not…read moredelivered. I ship via UPS and FedEx EVERYDAY, so I'm not new to the process. LOST PACKAGE HAS HAPPENED AGAIN. My package was scanned this time (because I scanned it at the self-serve kiosk), but it never made it to its destination. When I go to the UPS counter today-- after waiting a full 30 minutes because the store was so busy and so few workers actually helping customers-- the counter guy stated that I would have to call UPS myself to find the package, as there was nothing they could do. What a way to transfer responsibility. Of course, I have to do it. What's next? Will I need to drive the truck? But I've learned my lesson. I won't be visiting THIS LOCATION again.

Good location with quality service. Items have always arrived on time and staff is always willing…read moreto help.

Two guys behind the counter. One of which is obviously the manager. Acts put out and speaks…read morecondescendingly to me every time I'm in. So put out by customers. The other kid seems like he's learned to put up with him. If you've ever seen the Simpsons this guy is the ponytail guy that runs the comic book store. Spot on !

Great service! Appreciate the help of an unusual request! Very helpful! Pricing was very…read morereasonable! Holly Kell

Fav place for returns. Ash, Ally, Donald and Daniel are always so helpful!…read more This place STAYS busy so make sure to plan your trip accordingly. But the employees work so efficiently you're usually not waiting on line more than 5 mins. Def beats going anywhere else for my return/shipping options! 10/10 recommend!

The UPS store is located off 360, and E Broad St in Mansfield, TX, that is serving the community…read morewith mailing, packaging, and shipping services in a one-stop shop! I usually come here to use the printer since I don't have one at home. The printing service is plain and simple as to where you go ahead and put your debit or credit card in the payment slot and once accepted you treat the computer as if it's your own and log on and surf any websites or check your email while printing anything you need. The pricing is fair and reasonable with great internet speed. I also come here to return any Amazon packages that I don't need and need them to be returned. While returning a package, the steps are as easy as 1, 2, and 3. You simply bring your amazon package in and show the barcode from the email to the employee as to where they will scan it for you, and you're done! The lines usually move fast, and there is always a lot of staff on-site to assist you. The customer service provided is superb as to where they greet you and get you in and out! They also provide mailboxes for personal use and notary services. If you don't have a box or envelope, there are plenty on-site to use for an extra additional charge.

Hard workers and great customer service! Very helpful and kind! Went above and beyond for us! Will…read moreuse again!

Good price, great service! I have used them twice before and I would certainly use them again. They…read morehave the most careful, most courteous crews of any service I've used before. Kudos, team!