Went to drop off an Amazon return it was around 5 o'clock crazy busy time tons of people bringing in items to ship My cell phone reception would not work. I couldn't get logged into the Guest Wi-Fi. One of the associates went above and beyond with four class customer service and pulled out her own iPhone hotspot Ted it to mine and I was able to pull up the Amazon app lightning quick found my QR code for the return and it was printing out within a second Amazing she did the whole time with a smile on her face and patience in her heart Ironic, I was trying to use my reading glasses and figure out the apps on my phone while I was returning reading glasses read more

I went there this morning around 8:30 -9am .... Walked in , slowly looking at my phone to look at the document I was going to have made into a sign . I guess I wasn't fast enough . Cynthia the mgr walked away from the desk so I stood there waiting for service . A young lady came in with several boxes and I told her she could go ahead of me . Cynthia came back to the desk and before I could even let her know what I needed she put a card down in front of me and said go to this and email ...... she had no idea what services I was there for . I actually needed a sign made .. her overall countenance was rude and inconsiderate. She had no interest in helping me or being customer service friendly . I told her no thank you I'll take my business elsewhere .... I wanted her managers name but she would not give it to me .... She said over and over she did nothing wrong ...... she was even loud and rude while saying that . I told her she's making a scene . I'm 61 years old and I don't demand anything from anyone , but when I come in your business and you treat me with that kind of attitude you lost me . I went to Staples ...they were professionals and they earned our companies business I advise do not go to this FedEx location by the parks mall .... She needs retraining read more

Awesome team, been here twice. Parking lot full both times, plenty of parking in the back. Very busy, but I was amazed how quickly the line moved. Brianna was friendly, no nonsense got me taken care of politely and efficiently. I couldn't have been happier. Great business !!!! read more

Good to know that all the employees at this location are rude and more focus on drama than their customer's need. As soon as I walked in to notarize one piece of paper all the drama get started. So this employee named Cesar, employee # 235809 helped me out. He even printed out my receipt "STD Pack Service" on it . This location will lie on receipt too. So make sure you check. He thinks that I won't notice and probably won't write a review on yelp. read more

Because I make a lot of purchases on Amazon, I tend to visit this UPS once every several months. They're always very professional, and make the return effortless. read more

Friendly service, and wait times have always been short. It's been my go-to UPS location for years now.

Honestly the best UPS store I have been to. Customer service is amazing. I was carrying a big box and the employee standing outside offered to carry it in for me. The cashier employees were fast, friendly, speedy, and efficient. Cannot recommend this location enough! read more

We had a pre-paid package to drop off, this location was close by the area we were in, so we stopped in for a quick drop off. At the time there was a short line of customers waiting to be taken care of but the staff was doing their best to be very efficient taking care of the customers briskly. In a matter of minutes my wife and I were in and out and on our way. Thank you to the staff of this location for the friendly smiles and the attention to detail. read more

Very kind service year. They took care of me very quick and efficiently. Got my package shipped out. There was a young gentleman who held the door for me. Very respectful. Great customer service just like the old days. Thank you to all of you guys for making this such a great experience I will be back! read more

I appreciate a location that offers excellent and fast customer service , I've come here a couple of times and there's always a line but it literally moves so fast , unlike the post office, lol! It's fast convenient service to send your package out to your loved ones. If you have a label that needs printing they do it here for only $1.50 they also tape your boxes for you. This location is in a shopping center and there's plenty of parking. It's a busy office but moves quickly. read more

I went to print some documents and the one of the employees assisted with setting up the printer. The printer was configured incorrectly and the prints came out wrong. The employee told me to call the corporate number to get a refund. I call the corporate number and they tell me they will not honor the refund since the store is a franchisee. I called the store back to get a refund and they told me they would not refund me for their mistake for not having their printer set up correctly, since the printer is consider self service. Avoid this store, they are not honest. read more

I've dropped of many USPS packages here but today I was told they don't take them and I'd have to take my package to the post office. They pointed out the USPS label. I went down the street to another shipping place and they took it for USPS pickup. Strange. Even the website says you can drop off USPS packages as long as they have a shipping label. read more

Been here over a dozen times. No issues usually I am in and out. Is it more expensive than a regular ups store? Yes but you're paying for convince. read more

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Just dropped off a package and was disappointed that so few employees were wearing masks or being careful of distancing from customers. Some customers had masks, some didn't. It's a small space and was too crowded to be safe. Perfect environment for viral transmission. Called ahead and was assured safety protocols were being followed. There were "X" marks on the floor but they don't do any good when employees, without masks, and customers, also without masks,are regularly walking within a foot or two of you to get by. Otherwise, good service. Just hope I don't get sick and die. I'm over 65. read more

I've had occasion to stop by here twice recently, and each transaction was quick and easy and painless. The Good: - I haven't had to wait more than a minute for help. There's always plenty of parking, and the quick turnaround definitely makes this a good bet for speed freaks. (I've, uh, definitely experienced lines at my USPS office!) - The employees seem able to read my mind, and it's never difficult explaining what it is I need to do. The Bad: Nothing yet, fortunately! read more

Excellent customer service, friendly and helpful. We requested they package and ship a family heirloom to California. The package was received timely and completely undamaged. The packaging was professional and more than adequate to preserve the integrity of our heirloom. Thank you! read more

I tried this UPS store for the first time last week and they were so quick and so efficient I was definitely glad that I chose them! If I have to make copies or send anything else I will definitely be choosing them again read more

Shipped a package on 2/23/2017 with the expectation of overnight (1 business day) service not guaranteed, which was communicated by the representative and the package was shipped as ground package for three business days. I even requested that the package be sent to a UPS location at an airport for hold for pick up service to ensure he package was received by 02/25/2017 per the non-guaranteed 1 business day delivery. I should have just shipped the package overnight with FedEx or directly with UPS on 02/24/2017. The late cutoff time at The UPS Store is tempting, but the store needs to ensure that their representatives' communication is followed by the appropriate actions. Double check your labels before signing and leaving the UPS Store. Moving forward I will stick to shipping companies that actually do what they say their going to do, FedEx, USPS, and DHL. read more

Goated store. Come here for everything. Staff is always fast and friendly and they're super chill. Don't be entitled and rude and you'll be fine read more

I've been here three times in the last two weeks and I honestly can't complain about the service. In fact they have been really great in my opinion. They have been friendly and prompt about getting me in and out of the store. I even witnessed one of the employees stop a guy who was trying to cut line just because he had some big boxes. Employee politely explained in the smoothest manner that he couldn't just get him a receipt when others were waiting. Diffused that really quick and I tip my non existent hat. Good job guys :) read more

I went in to have three sets of documents notarized, the Manager Mike Birkert assisted me, he stamped one document and told me to go to the counter and pay, when I got home I looked thru the papers and saw that it required three notary stamps, he said" l'm not a lawyer and I don't have to look thru the pages to see how many need to be notarized. I was not pleased in having to go back the second time. I think his customer service skills need to be refreshened. read more

There is a young man there named Rolando, that provides excellent customer service. I own a small business in the area, and with the business comes a lot of outgoing packages. At times, I have between 30-60 packages. Rolando is the ONLY person in this particular store that will help me unload my car. Rolando goes above and beyond to come out and help. There are times when it is busy so I wouldn't expect the entire store to stop for me, but even when it is slow, Rolando comes out to help while the rest of the employees sit around and watch us carry these boxes in. Rolando has a great head on his shoulders. If he is able to keep up the same great attitude and willingness to help people, I have no doubts he will definitely succeed in life. read more

I don't stop in often, but when I do, the customer service is always on point. Today SPENCER deserves special mention. It is already heating up temperature wise and he went out of his way to help me load my car with some newly purchased boxes. A gentleman and such a kind spirit. We call out the negative so we have to hype the positive with the same energy! Thank you Spencer for going above and beyond today! read more

Glad I rented a mailbox here! The staff are always super friendly and helpful! It's so convenient when they email me letting me know that I have packages to pick up since I live far from there. It sometimes gets busy in there but it's no problem since I'm retired. read more

I went in to ship a package back to a supplier. They wanted to charge me $167 for a packages I paid $61 to receive just 4 days earlier. Said my packaging was not sufficient for the insurance I desired. I took that same package to a "REAL" UPS location and they said the packaging was fine and charged me $57 to return ship with my insurance. SERIOUSLY! THIS IS NOT COOL. I WILL NEVER BE BACK. read more

I recently went to this store to mail a package from Arlington to Georgia. I gave the man a sheet of paper written with a sharpie showing the address. It said TO: then a Georgia address. and FROM: then my Arlington address. After he typed everything in he asked me if the addresses were typed correctly. I responded yes. The next day that same package showed up at my door. Clearly he put my home address (2 miles away) as the destination. I then returned to the store to show that he sent the package to myself. He said not his problem. That I signed the strip of paper confirming the addresses. That he would be charging me again. Worst customer service ever. Clearly his error. I payed with a credit card with my name on it and mailed it to the same name 2 miles away? Why would I have given him a paper written in bold sharpie letters stating a GEORGIA address as the destination?! I was clearly ripped off by an employee that cared nothing about the customer and only for himself. Never going to that store again. read more

My package was destroyed during transit and I could not be reimbursed by UPS because the UPS store was the only one that could submit a claim and they refused to do so. Hours on the phone wasted. They are lazy and unethical. read more

We had an international issue with a shipment to China. Nichole has been there 13 years and her knowledge and excellence showed! Superb job by this person. She would not give up on this issue, that was our mistake, and her professionalism was impressive. Don't fool around, just go here! They will take care of you! read more

Bad experience. Might just have been isolated to one employee. Got all my information down, weighed each package and then said we are only taking cash at the moment, our systems are down. You got to tell customers from the beginning that. No one likes having their time wasted. read more

My daughter and I have used this UPS store several times during the past 3 years ... whether the need is to return books, return AT&T equipment, return defective merchandise, shred documents, or send a package, the staff has always been fast and courteous ... read more

I have been a customer here for almost 7 years and they have always treated us very well. The staff is friendly and helpful. The store manager does a great job with her team. read more

They charged me $1.87 for $1.12 postage without informing me that they were ripping me off. I passed the post office on the way home and would have dropped it off there and not be ripped off. I only noticed because I asked for the envelope back for a moment to remove an item and saw the $1.12 postage. read more

I've used this location for several years without incident and the service was always very good. However, this time I went in to send back a part to Primary Arms in Houston. I was asked what was in the box and I stated truthfully that it was an aluminum hand guard for a rifle. After some back and forth I explained this was a single piece of machined aluminum which has nothing to do with the mechanical function of a rifle. That led to a clerk and supervisor telling me that UPS policy forbade them from shipping my part. So, I had to leave the store without shipping. I researched UPS firearms policy and it says nothing about shipping individual gun parts. They will ship gun parts so long as everything in the box CANNOT be assembled into a working firearm. Clearly, these employees either do not understand their Company Policy or do but wanted to blow me off rather than process my shipment. In either case, they are wrong and customer gets the boot. Not good. read more

Awkward and inappropriate every time. Also charge double like the previous post mentioned. I will go out of my way to not go here again.