I left a review about a year ago where my packages had not been scanned and therefore, were not delivered. I ship via UPS and FedEx EVERYDAY, so I'm not new to the process. LOST PACKAGE HAS HAPPENED AGAIN. My package was scanned this time (because I scanned it at the self-serve kiosk), but it never made it to its destination. When I go to the UPS counter today-- after waiting a full 30 minutes because the store was so busy and so few workers actually helping customers-- the counter guy stated that I would have to call UPS myself to find the package, as there was nothing they could do. What a way to transfer responsibility. Of course, I have to do it. What's next? Will I need to drive the truck? But I've learned my lesson. I won't be visiting THIS LOCATION again. read more

Good location with quality service. Items have always arrived on time and staff is always willing to help.

Zero stars DO NOT RECOMMEND! I was making an Amazon return of two of the same item and was ordered to buy am additional box or tape. This guy was so nasty with his lip quivering in anger I ended up recording the last of it. I just wanted to make the return and it ended up a huge embarrassing ordeal where I left almost in tears read more

Staff is always very nice and everything has been smooth when I go. The like also moves pretty fast.

If you ever need anything to be shipped on time DO NOT go to UPS. Especially if it is for an important event like a wedding. I thought they were a reputable company that I could trust. I mean I didn't even think twice when I needed to get something ship for an important event, but I guess we live and we learn. I needed something to be shipped in time for my wedding and paid for 2 day shipping. I had my MIL drop my package off on 7/13 with an expected shipping date of 7/16. My package did not leave the Arlington facility until 7/20. Remember, I paid for 2 day shipping. I did not get my package until 7/22. I called the store and asked for a refund. I was told by the store manager Misty that the 2 day shipping is not a guarantee if my receipt did not have a set time of when it will be delivered i.e. if it just says EOD (end of day), that means that it can come whenever (okay, very misleading 2 day shipping service). Apparently, they are not in control of what the computer spits out on the receipt. Maybe if you are lucky it will give you an exact time on when it will get delivered and that means that it was guaranteed to arrive by that time. But if you are not lucky, it will just say EOD and no one has any control over it. If you look at the tracking records (read from bottom up) you can CLEARLY see that it was not going to come on time. My package DIDN'T EVEN LEAVE YOUR FACILITY UNTIL A WEEK AFTER IT WAS DROPPED OFF. I understand that things happen but for you to deliver my package almost a week and a half after it was dropped off, can you even claim to have a 2 day shipping?! Does this company think that I just have money laying around and decided to buy my package a flight across the country for no reason? No, I needed my package to arrive by a certain date. I mean if it was a few days late, that would've still been fine. But for me to pay that much money for it to take a week and a half to get there, you really need to do a better job. If I knew how unreliable their service was, I would've paid for ground. It would've cost me less and probably arrived sooner than their "2 day shipping". A request was submitted to get a refund but of course it was denied. I tried calling all the phone numbers online and the ones that was given to me by customer service but could never reach anyone even during their business hours. I left TWO voicemails over a month ago and still haven't heard anything. I've accepted the fact that this was a lost cause but wanted to warn other people. If you have an important event or just want anything delivered on time, DO NOT USE UPS. Go to Fedex or somewhere else. Somewhere that values your service. read more

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I have literally been coming to this UPS store for years and years. Matter fact, I was just here a couple of days ago and when I dropped off, said it needed no boxes or no labels but the girl took the box anyway today I show up the lady tells me she doesn't need the box And I need to take the box with me and throw it in the trash so I throw it in their trash and then a dark headed lady possibly the manager says I need to take the box out of the trash that they can't take our boxes. And mind you before this four of them stood in the back talking while I waited in line for at least five minutes, then decided to come out and help me, like what happened to Customer Service??!?! I used to love coming to this UPS but customer service these days means absolutely nothing to people! read more

I love my local UPS store. Always efficient and the line moves swiftly. I ordered a 114 lb sofa from wayfair but had to return it. The staff let us use a dolly, helped tremendously. I have nothing bad to say about them. Plus, it's so much easier and more convenient than the post office. read more

Under staffed today and busy as usual! Despite the long line and absolute chaos, Misty was sweet and helpful like she was the last time we came in, great mood and attitude even though the 3 other employees in store seemed to be less than cheerful or willing to extend a smile. read more

A 15 second Amazon return took 10 minutes due to the ONLY person working apparently cannot multi-task. Poor customer service.

So I ordered a iPhone 14 pro max 2 months ago , driver came to my house yesterday and only knocked on my door not rung my doorbell so no one heard it . The driver came back today then said he did not have my phone , he didn't give me any kind of paper work to show what to do and to how to get my phone he literally just drove away i am so fucking pissed read more

The UPS Store - Dickhead stole my phone - Shipping Centers Near Me - Arlington, Texas

I mostly drop of boxes with labels already. They are cordial and always ask if I'd like a receipt. Never an issue, nice peeps!

Great service. even with long lines it moves fast. that's good work. They even print labels for $1 if you forget. Something USPS doesn't do read more

DO NOT GO HERE!!! We shipped a ps5 to a friend and they stole it, the owner is a complete asshole. When I've tried to get help he said he would call but never does. When I did speak to him he hung up on me when I asked if he could verify the package wasn't stolen. I've shipped thousands of items ans never had one "lost" wasn't until we told them it was a ps5 that it "went missing" total crooks there and no one to speak to. Heed the warning, go somewhere far away from this guy!!!!!!! read more

Excellent advice and service. She helped me determine the best shipping container and shipping method/service. I really enjoy working with someone who obviously likes her job and likes working with people. This is my go-to shopping store! read more

This UPS Store is awesome. I have used them a few times now and the service is great every time, fast professional very good. I have returned my Amazon orders here when I need to and they take care of everything. I'm so glad UPS makes returns easy. This location is easy to get in and out of. They have item to buy if you are shopping for items you need to mail something. If you're looking for good service and an easy time to mail something this is the place to go. read more

Went into this location to ship back a few things we had to return. Nice and friendly staff. Great help and very thorough. We just moved to the area so glad to know I don't have to go back to the other location by our old neighborhood to get good service! read more

The UPS Store - Store Hours - as of Jan 2014 (when picture was taken) - Shipping Centers Near Me - Arlington, Texas

Completely my fault, I gave them an address to ship to that had a mistake in it. When I realized the mistake a week later, they helped me to find my package and correct it and got it to the place that I wanted it to be! read more

Although the employees are nice, non of the 3 there today are wearing mask. 1/2 the customers are wearing mask. It's a small store and some customers are waiting outside in order to social distance. But once your are at the counter you are within an arms length of the employee. Very disappointing. read more

My wife and I were in search of a notary to notarize a gas well lease. We stopped into our bank and their notary wasn't in. I Yelp'd "Notary" and was surprised one was located right across the street a "The UPS Store." YAY! We stopped in and were greeted immediately. The store manager, I believe, who notarized our document was very professional and saved us a lot of time! We'll definitely stop in again real soon when the need arises. read more

Not too sure on the Good as it gets part. I like the staff very much here. There might be one problem though. Several times now, we have been unable to have my mail forwarded. Sometimes I've been unable to reach them by phone even, maybe it's a busy day but, I'm a customer too. I know they monitor the email so I've been forced to use it la The last few times, when the staff has been busy , Apurva, has actually forgotten to send my mail. I've emailed him over the last effort so maybe he's been busy but..... Apurva, you need to rely on your staff. They are better at the memory thing than you are. If you have lost your staff, you should pay them more, they're worth it. Stick to managing your staff and hire more if you're that busy hey? I'm taking a star away for the late mail. It's happened 3 times now. And I know no ones perfect but you're making me feel unimportant and no one likes that. Don't hate the messenger Update: as a side note, Apouva understood my point , I think. Ups actually refunded some funds for their apparent mistakes. That's a good thing. And he could not find my receipt either so I wasn't charged.? I actually travel full time and need this service frequently so I never know where I'll be next. Also ... there are a lot of good people here that try very hard so don't misunderstand me. I had to earn my stars every day... Hey guess what...when I miss a car payment, my credit score goes down and I'll have to blame myself cause the credit bureaus don't care.... I'm actually checking out an internet based mail system now that may blow ups out of the water... Uh oh read more

I do understand everyone is doing their best, but this store that I frequent has no COVID procedures in place. It's small and crammed full of people every time I go and the young man that works there never has his mask over his mouth or nose. I'm not sure it fits his face honestly. Please follow the rules set out for us as a community and keep your customers safe. read more

As an older guy Ij've been to numerous UPS locations over my life, but for efficiency and friendliness this place is As Good as it Gets! They are friendly, notify me when packages arrive, and have even carried packages to my car as I am disabled somewhat due to an Air Force back injury. I think the lady named Sharon helped me these past two weeks and she's certainly an asset to your store. Dr John Quincy read more

New owner equals crappy service. Our mail gets lost even though it says delivered. New female staff member absolutely rude. I've never had a UPS package NOT be delivered until she took our order and was extremely rude about us not wanting to pay 90.00 for next day. The old owner and staff were always helpful. Now, it's horrible. Don't waste your time. read more

Had a package to return & needed to have the return label printed. It was busy & there was a wait, but the staff member who helped was quick and efficient. Printed the label, affixed it, took my package & provided a receipt in very little time once it was my turn. read more

UPS customer of downtown Ft Worth. Came by little road and they wouldn't put a scarf thin box into a ups envelop. Which it fits. You wanted me to buy a box, so I'll take it to my regular store where they won't force me to buy a box. Bye. read more

They were an awesome store, until they recently came under new ownership. Had a wine shipment delivered there, three phone calls for them to say it hadn't been delivered, despite the tracking saying it had. Second order, to take the place of the lost order, same experience. Only now that it's busy with Christmas, they do not answer their phones. After waiting patiently, for at least 30", they found both shipments had been delivered, and they don't call to let you know your package is there, nor do they enter it into their system. Will NEVER go back after the angst they have caused me and the shipper. Oh, and not even a slight apology. Took my $10 tho! read more

Chris went out of his way to call me back about document shredding that was backed up. Great customer service and that alone will make me a repeat customer read more

The ups store in Arlington Texas on little Rd .... Have misplaced or Stolen my packages twice in month ...not sure why my packages are being re routed to them to begin with ... When I clearly selected home delivery ...1st time had to get reimbursed via my credit card ... The workers all play dumb and I have yet to hear back from manager ,THIS TIME I WILL BE CONTACTING THE BBB . AGAIN THE UPS STORE ON LITTLE ROAD IS not a place you want handling your packages read more

Very fast & friendly service. Prices are much cheaper than the other company I've used the past few years. Will absolutely be using this place again. read more

The Owmer Tresa W. and her team members are the most helpful kind individuals I have met. Teresa is a notary public and she made every effort possible to ensure I got my documents notarized in and unusual situation. Then in the following days her staff and herself moved mountains to help me with all my sister and mine printing and faxing needs. These people are awesome and deserve all the good in the world. Thank you to each one of them. read more

I love this ups store ! I don't have a printer so they alway help forward all my documents and print for me at reasonable prices ! Super friendly staff ! And a woman owns the store ! read more

quick, friendly, helpful service the dozen or so times i've been in. kept a package 2 days when i couldn't find the right address and couldn't get back bc of my schedule. nice ppl. read more

I would recommend this UPS store to anyone. Every time I go there they greet me right away, and let me know they'll be with me shortly. They are friendly and super helpful ! read more

This independently owned UPS store is owned by a very friendly woman named Tressa. She always has a great big smile and remembers me when I come in the store. Quick service. Professional Attitude. Organized. Clean store. Have used shipping, fax, copy and shredding services. A #1! read more

Quoted me $171 to mail two packages slowest delivery, one weighing 10 lbs and one weighing 20 lbs. Granted, they were outsized, but really? Went to post office, mailed them both for less than $80. There is something really, really wrong at this store since new ownership. Was my favorite; never going back. read more

I was recently at The UPS Store #6107 on Little Road in Arlington, TX to ship back a DirecTV box. The store was busy and there was a line. When I got to the front of the line, the counter person told me they couldn't ship the box back because they had too many boxes for shipping. And here I thought one of the services provided was shipping. I had to argue with the clerk to get them to ship it. I doubt DirecTV would have accepted that excuse. This was 100% poor customer service. I could not believe my ears. I will never patronize that store again based on the lack of service provided. read more