1. Arlington South Self Storage

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Arlington, TX

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Arlington South Self Storage

3.0 (2 reviews)
Open • 9:00 am - 5:30 pm

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Public Storage

Public Storage

(26 reviews)

This was my first time using Public Storage, and unfortunately, it has been a very frustrating…read moreexperience. I made a reservation on December 22, 2025, with a scheduled move-in date of January 11, 2026. On December 29, 2025, I called to cancel the reservation and request a refund since my plans had changed well in advance. I was informed that I would only receive a refund for the lock cylinder/merchandise, but not the $30 administrative fee. When I asked what the $30 admin fee covered or what service had already been performed, the representative could not provide a clear explanation. Given that my move-in date was still weeks away and the reservation was made only a week prior, this policy feels unreasonable. I also asked if the $30 could be applied or credited toward a future rental (as I may need storage in February), but customer service said no. To make matters worse, the representative I spoke with could not transfer me to a supervisor or anyone higher to help resolve the issue amicably. This has been a very disappointing experience for a first-time customer. Based on this interaction alone, I will not be using Public Storage in the future and would not recommend it to others. Look for other storage options. Not recommended.

Terrible price gouging. 440% increase in 7 years at this location, on a 10'x10'. Just try to…read morespeak to a person from corporate. They charge a $20.00 convenience fee just to talk to a person other than the property manager. Ridiculous! I also got charged for inadvertently leaving two 5 gallon water bottles on the curb while I was helping my daughter remove some of her items. When I realized it and returned the bottles were gone and I was charged $25.00. Then they said that they could not return the bottles because they destroyed them. I just wonder what they would do if a really valuable item was inadvertently left behind? Would they destroy it also just to collect a$25.00 fee? I was told by the property manager that this charge was non-negotiable. I had previously rented a unit at another less convenient location for years. I have been renting from Public Storage for a total of 11 years (all on Auto-Pay) and this is the kind of friviolous action they choose to use for a long term renter. Although it is a major inconvenience to move to another storage company, I am moving out by the end of the month and will never rent from them again, nor will I recommend them to any one else. Be warned!

Arlington South Self Storage - selfstorage - Updated October 2026

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