1. Arlington South Self Storage

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Arlington, TX

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Arlington South Self Storage

3.0 (2 reviews)
Closed • 9:00 am - 5:30 pm

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Public Storage

Public Storage

(26 reviews)

The unit was fine and not problems. The issue I have is the unit price kept going up . You just…read morelost a customer that paid a year ahead and autopay. So you never missed a payment, but would not work with me on keeping my price down. Started at $19 and moving out at $42. Should have worked at keeping it low and would not be leaving and going to another place. new place moto is to work with customers and especially ones on autopay and pay 6 months ahead. Also, larger unit climate control same price I am paying you. To me its best to keep someone at $19 and get paid then to loose a client. I had the office try 6 or 7 times for a better price and was always turned down. Will not return here even if better price. I use for storage and always have one. Your loss!!! Office was helpful when I could get in. Seems like they are always at lunch. One girl was in her car eating ,but could not roll down her window and say hey I work here, but at lunch. She just left me standing at the door. SP

This was my first time using Public Storage, and unfortunately, it has been a very frustrating…read moreexperience. I made a reservation on December 22, 2025, with a scheduled move-in date of January 11, 2026. On December 29, 2025, I called to cancel the reservation and request a refund since my plans had changed well in advance. I was informed that I would only receive a refund for the lock cylinder/merchandise, but not the $30 administrative fee. When I asked what the $30 admin fee covered or what service had already been performed, the representative could not provide a clear explanation. Given that my move-in date was still weeks away and the reservation was made only a week prior, this policy feels unreasonable. I also asked if the $30 could be applied or credited toward a future rental (as I may need storage in February), but customer service said no. To make matters worse, the representative I spoke with could not transfer me to a supervisor or anyone higher to help resolve the issue amicably. This has been a very disappointing experience for a first-time customer. Based on this interaction alone, I will not be using Public Storage in the future and would not recommend it to others. Look for other storage options. Not recommended.

Arlington South Self Storage - selfstorage - Updated October 2026

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