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Public Storage

3.5 (77 reviews)
Closed 6:00 am - 9:00 pm

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Photo of Lin N.
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10 years ago

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2 months ago

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10 months ago

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6 months ago

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3 months ago

Worst Place to store your stuff ever!!! Customer service is awful and bull sh*t prices!!!

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11 months ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Ayla was extremely helpful and made sure I got the best pricing with my online reservation. Thanks Ayla!

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4 years ago

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3 years ago

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7 years ago

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6 years ago

They randomly change your storage fees without notification. Definitely don't recommend!

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3 years ago

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4 years ago

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4 years ago

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6 years ago

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7 years ago

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9 years ago

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9 years ago

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6 years ago

Olga and Julie were both very helpful showing us units and working with price. Big shoutout to them for being so nice and hard working

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6 years ago

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12 years ago

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8 years ago

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9 years ago

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11 years ago

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6 years ago

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11 years ago

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6 years ago

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6 years ago

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10 years ago

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9 years ago

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12 years ago

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11 years ago

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Ask the Community - Public Storage

Review Highlights - Public Storage

Jon helped us at this location today and besides being very knowledgeable, he was also extremely professional.

Mentioned in 13 reviews

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Public Storage

Public Storage

(81 reviews)

Outstanding and professional manager. Also very friendly and helpful…read more with getting me settled. Highly recommend this facility.

AVOID Public Storage -- and take the positive reviews of this location with caution. I'll explain…read morewhy later in this review. This facility can increase your rent dramatically and without meaningful limitation because the contract allows them to do so. In my case, rates nearly doubled with little warning. If your payment is even three or four days late, expect repeated calls and text messages. If you fall behind by roughly two weeks, they will lock you out of your unit -- even after already charging a substantial late fee that can average around $40 depending on unit size. In my opinion, that late fee alone should be sufficient consideration to keep the unit accessible. It should take a much longer period of delinquency and a clearly demonstrated pattern of neglect before someone is denied access to their own property. They will also cut your lock at the earliest opportunity and replace it with one of their own. Once you finally catch up on payments, you are effectively funneled into paying additional money -- over $20 in my case -- just to purchase one of their replacement locks and regain access to your belongings. Another major issue is the timing of their reviews. Customers are encouraged to leave reviews immediately after signing up, which helps explain why so many ratings appear positive. Those reviews often reflect only the initial signup experience, not the reality of dealing with the company over the medium or long term while your possessions are effectively being held hostage during disputes or late-payment situations. For military personnel specifically, I strongly recommend looking elsewhere. In my case, repeated messages to management requesting that my account be converted to an active military account for a modest discount were ignored entirely. SPECIAL NOTE TO MILITARY MEMBERS: when researching storage options, ask companies upfront -- BLUF -- about military accommodations, lockout policies, rate increases, and protections for service members so you do not end up trapped in a predatory arrangement. I have personally experienced problems accessing military equipment because of these practices and policies. Yes, technically these actions are permitted under the agreement you sign -- but that does not make them reasonable, customer-oriented, or ethical by ordinary standards. The company appears to rely heavily on contract language that gives them broad authority to operate far beyond what most people would consider fair or proportional. Frankly, you may be better off renting garage space from a friend or pursuing another private arrangement. Military members should also look into MWR or NTS storage options, even if they require driving a greater distance. In my opinion, those alternatives offer far better protection, accessibility, and peace of mind for Department of Defense equipment and personal property. Stuff you may need to access in an emergency protecting the very people who are gouging you.

US Storage Centers

US Storage Centers

(66 reviews)

Follow Up; US Storage has contacted me about me review. They admit it is their mistake but, they…read morewant ME to fix it. involves contacting and sending documentation to three credit companies with documentation. Also they want ME to deal with THEIR collection agency. So I called them, they could not care less about me, my credit or the mistake. they told me to email documentation, and it might be resolved, but can't promise when. Understand there is Zero customer service, no one at US Storageyou can talk to: Billing? Customer service? help? Nope all you can talk to is property manager and he has no one to call of any importance. did I mention I have been here over ten years?

When we moved to the area, we had a lot of items that needed to be stored outside of our home. We…read morecalled around and spoke with different representatives from various storage centers. Not knowing which one was best for us, we decided to stop by US Storage Center to see what they had to offer. US Storage Center(s) is located off of Moulton, in the city of Laguna Hills. There is a small office outside of the gate and a few parking spots to accommodate guests. A large gate is located to your left and you must enter your passcode to enter and exit the property. We asked to see a small unit because we really didn't have a lot to store. The unit was the prefect size because we were able to fit all that we had inside. Initially, we paid around $80/month through a promotional offer. However, there was a gradual increase more often than we needed it to be. The unit itself was clean. All that I had to do was place my own lock on the door and pay the fee monthly. There is a bathroom that was always open and was pretty clean. Someone was always nearby patrolling the property, so I always felt safe when I stopped by. I could come in any time before 7AM and 7PM to access my unit. If you were there after hours, you had to call a number and pay a fee for them to open the gate so that you could exit. US Storage served its purpose. I had a clean location where I could store my items. I never experienced a break in at our unit. They always had little stickers that were placed on our locks to show that the area had been inspected. The only reason why we moved all of our items out was because we kept getting a steady increase to our monthly storage fee. We started out paying around $80 with their promotion, but it was slowly creeping up to almost $200 for a small unit. It was a monthly expense that we didn't want to incur any longer. We ended up donating most of our items to Goodwill and kept the items that had sentimental value. Would I recommend US Storage Center to others? Yes! Just expect your rental fee to increase more often than you had expected.

Public Storage - selfstorage - Updated May 2026

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