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    Laguna Woods Self-Storage

    3.5 (4 reviews)

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    5 months ago

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    Public Storage

    Public Storage

    (77 reviews)

    I recently purchased a home in the Aliso Viejo area and have been checking around for a storage…read morefacility that is nearby that will make it an easy transition for me. I called and spoke with Jon and he was very helpful and informative and answered all my questions. He invited me down to look at what was available and when I stopped in I received the same excellent service. This facility is very clean and appears to be well operated and I felt very comfortable with my decision in storing my belongings here.

    Public Storage is running a predatory bait-and-switch scheme that every consumer in Orange County…read moreneeds to hear about. Their business model is built on the cynical assumption that once your life is locked behind their doors, you are a captive paycheck they can bleed dry at will. My experience at their Aliso Viejo location was nothing short of financial harassment. In February 2025, I secured a $105/month rate for a 10x7.5 unit. Within a mere 12 months, this company attempted to gouge me with a 96% rent increase, skyrocketing my monthly cost to $206. When I demanded accountability, the Regional Manager, Liz Ann, dropped the mask of "customer service" and delivered a cold ultimatum: "either pay up or move." She cited high occupancy as a justification for exploitation, banking on the fact that moving is a massive inconvenience. Do not fall for their low introductory rates! They attract you with a fair price, only to aggressively "assess" you once your items are stored. It is a shifty, transparently exploitative practice designed to trap the unwary. I refused to be a victim. I moved less than five miles away to an Extra Storage in Irvine, where I secured a larger 10x8 unit for just $96/month--and unlike the unresponsive management at Public Storage, they were willing to negotiate a fair, prepaid twelve-month lease. There are plenty of storage companies in OC that operate with integrity and transparency. Public Storage is not one of them. Avoid this company at all costs!

    Laguna Woods Self-Storage - selfstorage - Updated May 2026

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