I've used Stor-It a few times over the years and always had an easy and good experience. In the past year, I've had 3 different storage units based on my moves and Rochelle and Billy have been beyond helpful. They've both been completely helpful and made the whole experience very easy. In addition, I feel that the prices have been good and no surprises. I'm more than happy to recommend Stor-It. read more

My husband and I have been looking for an affordable storage unit while we have some work done to our house. Stor-It is great! Rochelle who works up front is so friendly and helpful. We are quite pleased. read more

Clean, inexpensive. Rachelle and Billy are great! Located in San Juan off aeropuerto read more

We have used Stor-It for a number of years and continue to be very satisfied with their responsiveness and consistency. Rochelle is an excellent on-site manager and is very customer service oriented! We recommend Stor-It very highly! read more

This place is the best! Rachel is awesome! What is Stormi stop anywhere else! The best place to store your goodies! read more

Friendly folks here. Easy and clean place to store the extras. Eric and Jo were helpful and keep the place safe and clean.

Be very careful renting here my suggestion would be don't . Communication is lacking and they refuse to give any corporate information.

We housed our home items here for about 9 months following a relocation and were very happy with the experience with our 10x14 unit. We were looking for something that was a good price for the space and didn't need something extra fancy since we wouldn't be visiting often, and this place was perfect. Elevator to the second story lockers is a little slow but works fine - better than not having an elevator. Current management team in the office is very kind, helpful, responsive. We really appreciated all their help during our move out. Definitely recommend this place if you're looking for a good rate! Thanks again for a great experience! read more

Was very happy with the new owners! I've had my stuff here for a while but just moved everything out. Jim and his wife were awesome in helping me! They genuinely care, and if I were to have to use storage again, I would use their facility for sure! read more

The husband and wife team here are awesome. They give you that warm and fuzzy feeling when you go there. They were always so nice and helpful. Even going above and beyond a few times, like when I needed my lock cut cause I lost my keys, they waived the $10 lock cut charge. And then there was a time or two when they even let us use their dumpster, which is normally unheard of, so it was VERY appreciated. We had one of their largest units for almost a year. Never had any security or leak issues. The carts they have available are extremely helpful, as well as the little freight elevator. Overall, we had no issues with anything... and would highly recommend to anyone. read more

Fantastic customer service and prices!! I came in looking for a small storage unit and they took the time to show me around and allow me to choose the building, the floor and the unit I wanted. They were very thorough making sure I understood the gates codes, doors, elevators etc. Highly recommend!! read more

After this incident, that district manager of the company called and apologized for the store manager's misconduct. She discounted my next month's rent by 50%. That is what you call good client service, something the store manager would be smart to learn about. I've since left this storage company. While I appreciated what the district manager did, I did not feel that I could continue giving this location my business. read more

Was in a jam at existing storage center, Public Storage, Stor-it came throw and was able to accommodate! Great customer service.

I have had storage units and a few different places and this one is above and beyond better than the rest. The on site manager team (Barbara and Jim) are always professional and courteous. They are very knowledgeable about procedures and explain things in a way it's easily understood. Good job, happy to be a customer because of people like you! read more

My rent went up and I missed the letter sent to my old address. Barbara the receptionist called me to informed me of the $4.00 due which by the way they keep increasing every year as if there is any change or any new benefits to the tenants. I came in next day and Barbara wasn't there so her husband Jim took care of me and I was very disappointed of his poor customer service, very take it or leave it attitude, he reminded me of my responsibilities but never had the willingness to help when I asked to have those notices emailed to me as well as they already email me a copy of my receipt every month and they can still send the notice in the mail, the answer was no. And when I gave my Visa for payment he asked if I had any cash instead to continue with the easy to me behavior side of the road. I've been a long time customer but now very disappointed with the way he handled a small request. May this review open the eyes of prospective clients before making their decision. read more

Awesome service by Jim and Barbra ! Always taking good care of us !! They have always found a way to accommodate our various needs!

I'm really happy to have found this place, customer service is beyond expected!!! Very clear terms, monthly emails, automatic payment, CLEAN, organized and SUPERVISED. Feeling safe with these folks~ read more

Paul and the other gentlemen at the front were the kindest! They helped me view and plan for storage and were so considerate and personable! I couldn't have asked for a nicer experience! They were so professional and yet so genuine the experience there was the best I've ever had looking for storage! THANK YOU GUYS!!!! See you on Catalina! read more

I was extremely pleased! Both Barbara and Jim went above and beyond to make sure I got what I needed even stayed after hours so I would be able to move in same day! read more

I wish I could give them no stars! My husband and I need a storage unit ASAP, so we took the first place we could find. Mess-up #1-You have to give them your driver license or Id to check out a cart. Well, my husband gave them his and when we came back to get it she says," oh I'm sorry, i think I just gave it to the guy that just left or he grabbed it off the counter!?!?" You did what!?!? Not only that but the guy was there to close his unit! So she pulls up his file, no phone number....only an email address and a physical address..so what does she do!?! Gives my husband his home address and tells him to go get it! Yes people, this is a real life story! What if my husband went and beat the s$#t out of this guy!!?? I don't know what she was thinking! So he went by the guys house-and he had sold it years ago! So a couple days later the lady calls and says," he finally emailed us back and says he doesn't have it...so, we come to the conclusion that the guy stole it on purpose, how was he able to do this, because she left it sitting on the counter within arms reach! So she says the best we can do is give you a free month. Okay, guess we have to take it Mess-up #2 After about a week of being there , I go in to grab the bag of designer jeans I have( I sell online)-the bag is wet and the jeans are molded...great! So I bring the guy in and show him and he says they don't have any leaks..well I look up and you can see 3 holes the light is shining threw, and the tub the bag was sitting on has water on it....he sees That the tub is wet and says," let me see what I can do, I will call the owner." A few days later I go into the office and he says," the owner says there are no leaks so he won't pay someone to come fix them. I can move units and they can give me a free month. I tell them we just moved all out stuff in THIS unit! The last thing we want to do is move all of it again! And I do t want the free month because I won't be there that long. So he says," well I have some putty here and a ladder if you want to fix it yourself!?!?" Fix the leaks that aren't there.....okay! So..I take the ladder and stupid putty and go up and patch the holes!! Before we know it a month goes buy and it's time for us to pay for the unit or move-so I decide we will just take them up in the free month they offered so we have time to look for a new place. So I go in and tell him and he says," well the owner said we can't give it to you anymore. He had a guy do a walk around and we went to your unit and he said there are no leaks!" Well no s$*t Sherlock!!!! OfCourse there isn't because I went up there and patch them all!!!!! So..needless to say...if your thinking about getting a unit here...think again read more

If you have anything stored at this facility, better go check and see if it's still there. We just discovered our unit had been accessed somehow and all items of value are gone. Whoever did it replaced our lock with a similar lock, so we didn't suspect anything until we discovered our key didn't work in the lock. We had a staff member cut the lock off, and to our great shock and dismay, almost everything was GONE. Thieves must've had plenty of time, as they seem to have picked and chosen what they wanted. But they left very little behind. Hindsight is 20-20, but I'd say pick a storage facility that has really good security before you entrust your stuff to it. And yes, we did file a police report. read more

Great people. Very easy to work with. They got me right in and out quickly with no hassel. Great experience so far.

I wanted a 5x5 but they didn't have any available. Gave me 2 months in a 5x10 for half price while I waited! Great customer serivce, very friendly and willwing to work with you! Recommend to everyone! read more

I have had a storage unit at this facility for about 4 years. It is very clean and well-maintained. The staff is always very helpful and friendly. Just recently Jim and Barbara both helped me out. I had to have Jim cut the lock off of my storage unit because I had lost the key. It was quick and easy and I was in my unit within five minutes. I would highly recommend Stor-it. read more

From the first time I called to get pricing to the time I came in to get my unit I had such great customer service! With great pricing and helpful on site staff I would definitely recommend Store-It Self Storage to any of my friends! read more

I must say it is like visiting family when I need to go back to my storage unit-sort of weird but you never feel like a stranger, this makes me feel my items are safe and the grounds are always well cared for. Prices are right where most others are so-bonus with feeling good while you are there! read more

This is a great facility... But, more important than that... Bert & Mickey that are the on site property mangers... They are the best! They are knowledgeable, professional & always greet you with a smile. I have and will continue to refer friends & family to this location. read more

Unfortunate things happen and I hate that this company doesn't give you a break on the extra charges. I have been a good customer and they still rip me off every time. read more

The couple that owns this storage facility is beyond nice and accommodating. You can tell they take pride in their business by keeping the site clean and proactively asking if I needed any help. I recommended them to my son and am glad my stuff is safe here. read more

By Far the best storage facility in OC. Very friendly staff, great access hours. I was able to store my retail fixtures for about 2 years. If I ever need a storage facility again I will be coming back. read more

I have been using Stor-It for the past 8 years. The units are clean and easily accessible. The staff is very friendly, professional and helpful. They always call and make every effort to help you with your needs and to ensure unnecessary charges are applied to your account. read more

Extremely friendly! Fairly easy access and location. I will say that the hallways posed a small problem when it came to storing a larger couch. No matter how we turned the couch it would not make it through the door because of the narrowness of the hallway. Other than that I was very happy with the reasonable price and customer service. read more

The staff at this storage facility are very friendly and helpful. I have an upstairs unit which is easily accessible by elevator. They provided me with a cart to help me transport many boxes to my storage unit. I called many storage units in the area and the rates at Stor-it are by far the lowest. read more

I recently rented a 5x12 storage space from Bert and Mickey Hurst at Stor-It Self Storage. They were very nice, showed me a unit that met my needs, and walked me up to put my lock on the unit. They have very good prices, made it very simple to move in, and I've had a great experience renting so far. read more

Many thanks to Bert and Mickey, husband and wife team, for their exceptional customer service. They are both knowledgable, personable, and extended to us prompt and efficient service. We would use their facility again, and will recommend them to others in need of self-storage. read more

I recently moved out of Stor It after having my things in there for a year. Every experience I had with them was extremely pleasant and when it came time to check out I wanted to give the managers a hug. The unit was clean, the security was good, everyone was very helpful and it was great doing business with them. I did not pay my rent with a card - I sent them monthly checks - and there were never any issues with late fees when I was cutting it close with getting the check in the mail. read more

I recently moved back to Southern California and used this facility. Fair prices, excellent customer service and they really do treat customers as family. Also, their dog Taz is awesome! I highly recommend Stor-It Self Storage in San Juan Capistrano! read more