I honestly can't say enough good things about Jessica! She consistently goes above and beyond to…read moremake every visit easier and more comfortable. She's always offering a helping hand, and her kindness shines through in the little moments--like when she sees my 4-year-old and I rushing to the restroom and makes sure to open the gate and bathroom for us without hesitation. Jessica is also incredibly understanding and accommodating. If I need a few extra minutes, she never makes me feel pressured and instead reassures me that it's not a problem. That kind of thoughtful, customer-focused care is rare to find these days, and it makes a huge difference. Her professionalism combined with genuine compassion truly sets her apart. Jessica makes us feel welcome, cared for, and supported every single time. If I owned a business, Jessica is exactly the kind of employee I would want working next to me. Price Self Storage is lucky to have her--I'd give more than 5 stars if I could! thank you Jessica

AMAZING EXPERIENCE!! Both Jessicas were so helpful, can't recommend storing here more. Clean units…read morewith ice cold ac! Such a great spot!

Have been a Public Storage customer for 20 years, 12 at the San Juan Capistrano location. After…read moredealing with an extremely rude and unprofessional manager named Miguel, I was dreading going into the office to let them know the roof was leaking in my unit. To my surprise. I lady named Tina was there. It was so refreshing to deal with someone who was professional and knows the meaning of customer service. Hopefully I won't ever have to deal with Miguel again, as several of my storage neighbors moved out because of his nasty attitude. I can't even comprehend why a company would employ someone like that, who obviously has absolutely no customer service skills. He had once even told me that I had been renting there for a long time and should move out, as who rents storage for that long. Does he even know what type of business he is working for ? Apparently not. While I give Miguel 0 stars, I give 5 star for Tina. As for rates, this company doesn't value long term customers. They raise the rates so high as a thank you for your loyalty.

Really bizarre experience with the manager, Miguel…read more I stopped by during normal business hours because I already rent a unit here and wanted to rent another large one. The office was locked with nobody inside and no note on the door. I eventually found Miguel outside washing the doors of some units near mine. When I asked about renting another unit, instead of helping me, he basically did everything he could to talk me out of it. First he told me there was sharp metal sticking out of the floor of one of the units, then told me there were no units available at all -- even though the website was showing multiple available units. He finallly agreed that there were actually other units... but told me they were too big for my needs? Rather than helping me figure that out, he started questioning me about whether my vehicle was registered to be parked in my existing unit and going off on other tangents that had nothing to do with my request. It honestly felt like he was looking for reasons not to help me. I finally called him out on his attitude, at which point he seemed to realize he was being unnecessarily confrontational and started to half-apologize. At one point he was actually telling me I shouldn't use the word "dude." The whole interaction was just strange, especially coming from the manager of the facility. Afterward I looked through the reviews here and apparently I'm far from the first person to have a bad experience with Miguel. I was a good existing customer literally trying to give Public Storage more money by renting a second large unit. Instead, I left, rented a unit at another facility, and will now be moving the contents of my existing unit there too. Pretty incredible way to lose a customer who walked in wanting to spend more money.

I first used Crown Valley Storage in Mission Viejo back in 2021, and I had such a good experience…read morethat I'm back using them again. The facility feels safe and well maintained, and the staff has always been professional and helpful. Earlier this year, one of the employees made the entire sign-up process quick and easy. More recently, Michael was very helpful and took the time to answer all my questions. Great customer service and a storage facility I feel comfortable using. Highly recommended!

Staff very helpful and attentive. Facility is very clean and well managed. Prices are on par with…read moreother local storage facilities.

Love this place! Great customer service and informative and Jenn was amazing and helpful!read more

Great! Professional service, and very user friendly storage! Super clean. Easy to get in and out…read more Very impressed with this storage facility.

Fantastic customer service! Stephanie, Christine and Jimmy were all profesional and went out of…read moretheir way to accommodate our needs. The facility is clean and well maintained.

Extremely courteous and kind staff. Ready and willing to go out of their way to provide helpful…read morecustomer service. The process was quick and simple. Thank you for the pleasant experience!

I honestly can't say enough good things about US Storage Centers. From the moment I walked in, the…read moreexperience was smooth, professional, and genuinely pleasant--which is not something you usually say about storage facilities. Andrea and Mary were phenomenal. Friendly, knowledgeable, patient, and truly on top of their game. They made the entire process easy, answered every question without rushing, and treated me like a valued customer instead of a transaction. That's real 5-star customer service. Andrea helped me on my last storage rental on their sister property, and she just is a fantastic Human Being and excellent at her job! And shoutout to Raine as well--equally awesome, helpful, and clearly someone who takes pride in what they do. If you're looking for a storage facility that's clean, well-run, and staffed by people who actually care, this is the place. Highly recommend US Storage Centers--and especially this team.

First, drive here first and see for yourself. Looked great from the freeway, but to get there you…read morehave to loop around under the freeway. Very inconvenience. The service managers were somewhat helpful. Their system is old-school. Gate and storage access have to press codes manually. I moved out after months of paying 4-5 months in advance. Then, they hit me with the 43% rent increase. Oh, heck no. I'm out. Greedy much? Not a great way of doing business and keeping your good customers. Check out Public Storage. I paid 1/3 of the price here and I'm happy.

I rented a unit for just over three years, we moved and didn't need it anymore. This storage…read morebusiness was very helpful when picking out the right size. Always very clean and easy access. I'm now only 8 miles away and if I ever have to use another storage I will drive back to use this one. Thanks Aliso Viejo self storage

The space my partner and I had was great however didn't have the best customer service when…read morevacating the space. We emptied our unit out because we had given notice and still had 4 days left of our rent yet they called and made us feel bad for not letting them know we were out early even thought it was technically our rental space up till the day we paid and we did the correct steps asked of us by giving a months notice, cleaning the space. Overall good place to store but don't expect to feel welcome. Just get in and get out to store your things.

nice quiet and not busy..love it ....... easy in and out…read more great place.... others in area are just too congested and not nice people,,,, love these guys

The ladies in the office are awesome. So accommodating and very friendly. We've been with American…read moreMini Storage for a long long time. I highly recommend.