I found this eye doctor's office from a Living Social deal. The deal sounded amazing and the yelp reviews were great, so I figured, why not? I made an appointment on their online scheduling program and was sent an email confirmation. The week before my appointment, I also called and confirmed. When I got to the office (after leaving work early to make my appointment), I was told that they didn't have me on the schedule and that I would have to reschedule for another day. When I explained that I had confirmed twice, the error was blamed on "a new employee" and they managed to squeeze me in for an appointment.
During my appointment, I was told that my eyes were over-corrected and I needed a lesser prescription. (I explained that I have been told this in the past, but that I am unable to see well with the lesser prescription). The doctor told me that I should try it and if it didn't work out, they would re-make the glasses in the stronger prescription. I picked out glasses, but was told they needed to be ordered in the right size. I was quoted a $30 balance for the glasses (after the Living Social coupon).
I got a call a week later that my glasses were in, so I went to pick them up. Upon arriving, I was shown my glasses, only to see that they were ordered in the wrong color because apparently the color I wanted wasn't available in the size I needed. But they didn't bother telling me that over the phone. When I asked if there were any other comparable frames, they showed me several frames that looked nothing similar in order to explain to me that no, there was nothing comparable. So I ended up having to go with the darker frames even though I did not like them. Then they told me that I would have to come back another day to pick them up because they needed to cut the lenses. Luckily, another employee stepped in and said this was a special situation because of the appointment mix-up and they would cut them while I waited.
When I put the glasses on, everything was distorted, but I was told that would go away within minutes or hours. Then I was asked to pay for the balance of almost $150 ...when I had previously been quoted at $30. Apparently, a math mistake had taken place on the original quote. With all the frustration, they ended up only charging me $30, which I did appreciate.
Fast forward to the day after, this morning, I'm wearing my new glasses (which are too dark for my skin tone), and everything is wavy and distorted. I cannot see properly, I have a horrible headache, and I am nauseous. I called the eye doctor and the person who answered the phone was very rude, informing me that "All I do is answer the phones. I don't know anything about glasses, I can't help you. You have to come in." When I tried to explain the situation, she cut me off mid-sentence. When I asked if I could speak with someone else, she said everyone was busy and took down my name and number. I don't expect that anyone will call me back. Now that I just put on my old glasses, I can see again. Interesting, eh? read more
